Hotels near New Britain Museum of American Art

"Absolutely the most disappointing and uncomfortable hotel stay my family has ever experienced. From the moment we walked into the room, we were shocked by the level of uncleanliness. The carpet was visibly filthy, to the point where we didn’t feel safe walking on it barefoot. The beds were clearly not changed—you could tell just by looking at the sheets that they had been slept in, which is completely unacceptable for any guest, let alone a family traveling together. I felt genuinely scared to touch anything in the room without sanitizing it first. Even the TV remote had grime on it. The couch had a strong, unpleasant odor that made it impossible to sit on. It was obvious that proper cleaning and basic hygiene standards were not followed. As a family, we expect at least a clean and safe environment, and this hotel failed on every level. This experience left us uncomfortable, disappointed, and honestly disgusted. I hope management takes this feedback seriously because no guest should have to stay in conditions like this."

"Farmington Inn is quaint and has a mature person feel. The room was older and smelled like a nursing home yet it was clean and served the purpose. There was a small laundry room fire while we were there. Luckily, I was in my room and evacuated me and my dog safely. I questioned if they would have gone in to get my dog if I were not there. That question remains unanswered. I’d stay again. It was close to the interstate and food options and some of the most beautiful walks. "

"The room was clean but incredibly sparse as is the only had a single bar of soap and a roll of toilet paper. No tissues, shampoo or wash for the shower. I booked the room for 4 people but received only two towels. The second bed (pull-out couch) had no sheets and when I went downstairs I was handed a pile right from the dryer. Basic doesn’t even begin to describe this hotel. Imagine a hotel run by the department of corrections and you basically have this place."

"That’s a laugh. When I checked out my car was missing. The staff was ridiculous. I called the police. I was told that my car was towed, actually 3 Lexus and 2 Infinity there towed from that hotel parking lot. My husband is quite sick and the minute he has seen his specialist I will be looking into this. I was told it was a scam by locals in that area. I will be consulting a lawyer and I will obtain documentation of the past few months to see who else and what type of vehicles are towed. Absolutely horrible feeling for us seniors!"

"Arrived on a Friday afternoon, was informed after we checked in that the elevator was out of service, this property should have informed us of this before check in, they intentionally checked us in then informed us after we had checked in, this is bad business! I feel they should have hire someone one to help guest with rhier luggage. The elevator was out from Friday to the following Tuesday this is unacceptable. Marriott should take thier name off this hotel because they are a bad representation of the Marriott Brand. It's more of a Motel 6 category. Waste of my money for sure!"

"There was only coffee"

"Ver"

"Room was very clean. Staff was very friendly"

"Both were great!! Just what we were hoping for when we booked our stay "