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Reviews of Super 8 by Wyndham New Castle

2 out of 5
Super 8 by Wyndham New Castle
1699 New Butler Rd, New Castle, PA

Reviews

6.6
Rating 10 - Excellent. 74 out of 371 reviews
Rating 8 - Good. 104 out of 371 reviews
Rating 6 - Okay. 75 out of 371 reviews
Rating 4 - Poor. 64 out of 371 reviews
Rating 2 - Terrible. 54 out of 371 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Flavia

Liked: Staff & service
Stayed 6 nights in Jun 2025

10/10 Excellent

J

Stayed 4 nights in May 2025

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Gave us the wrong room initially but corrected it when we walked back in with our bags. Room was clean but had odd smell. Bed was hard and only had 2 pillows on each bed. Quiet setting but sounded like an elephant above us in early the next morning and woke up my friend. Key card entry into building didn’t seem to work and was just unlocked all the time.
Stayed 1 night in May 2025

10/10 Excellent

Danny

Stayed 2 nights in May 2025

4/10 Poor

RENNIE

Disliked: Cleanliness, property conditions & facilities
Not much to say except need a good BREAKFAST!
Stayed 2 nights in Apr 2025

10/10 Excellent

Mate

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 5 nights in Apr 2025

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

The lady who checked me in was super friendly and the entire process was seamless!! Great coffee and the room was super clean...esp the bathroom!! Keep up the good work 💪👍!
Stayed 1 night in Jan 2025

4/10 Poor

steve

Stayed 1 night in Dec 2024

10/10 Excellent

DEVONN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

6/10 Okay

Rubi

Travelled with group
Disliked: Property conditions & facilities
I liked that it was quiet and the ac/heater was great.
Stayed 3 nights in Oct 2024

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service
It’s ok
Stayed 1 night in Nov 2024

4/10 Poor

Right

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Smells like mildew, outdated
Stayed 1 night in Oct 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bed was comfortable, the Shower was Hot. I didn't have much choice since my Hotel in Pittsburgh Cancelled my Room. So the Super8 was the best I could find late Saturday Night. The Hallway and Room smelled like smoke, the Breakfast was very limited.
Stayed 2 nights in Sep 2024

8/10 Good

Angela

Liked: Staff & service
Disliked: Property conditions & facilities
The lights in the lamps were falling out of the bases, the wall in the bathroom behind the toilet was moldy and exposed from being rotted out - and I am not sure the air filter in the ac had ever been cleaned. However the staff was fantastic about cleaning the items I pointed out and making sure I was comfortable. There are some residents who smoke directly outside the entrance door. I am allergic to cigarette smoke so that was not pleasant to deal with. I would stay again - knowing information Just an older hotel that needs some maintenance
Stayed 3 nights in Sep 2024

6/10 Okay

Malaki

Liked: Staff & service
Stayed 2 nights in Jul 2024

4/10 Poor

Sreejith

Travelled with family
Stayed 1 night in Aug 2024

8/10 Good

Ron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid choice

Good standard no-frills room that suited us fine for attending an outside event in the area.
Stayed 3 nights in Jul 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Jul 2024

6/10 Okay

Lauren

Disliked: Cleanliness, property conditions & facilities
This hotel is in a nice area, but was very dated and could use some updates. The room was clean, but the mattress was covered in stains and cigarette burns. They seem to be hiding that fact with a nice set of sheets. I will never stay there again.
Stayed 1 night in Jul 2024

4/10 Poor

Bruce

Liked: Cleanliness, staff & service
No microwave, no cups or glasses, no coffee in room
Stayed 1 night in Jul 2024

8/10 Good

DREAMA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jul 2024

6/10 Okay

WilliamandErica

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
MEH!
Stayed 1 night in Jun 2024

10/10 Excellent

John

Stayed 1 night in Jun 2024

2/10 Terrible

Erica

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
There were a bunch of people loitering around with the staff in the parking lot after dark. It look sketchy and, as a solo traveler, I did not have a great gut feeling. After going some digging, my husband and I pulled up some news articles for drug activity at this location. We decided the property did not seem same and decided to go elsewhere. The property across the street seemed much better and around thr same amount.
Stayed 3 nights in May 2024

10/10 Excellent

Butter

Stayed 1 night in Jun 2024

10/10 Excellent

Butter

Stayed 1 night in Jun 2024

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Porsha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

6/10 Okay

Landyn

Stayed 1 night in Apr 2024

8/10 Good

Glen W

Liked: Staff & service
Room needed to be refurbished. Bathroom sink was plugged up and leaked water on the floor. No usb ports for phone charging. Just not a very nice room
Stayed 1 night in Apr 2024

10/10 Excellent

Damone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were extremely excellent
Stayed 1 night in Mar 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Toilet wobbled off the floor, ac unit wouldnt even turn on. Staff was friendly for the most part, but was slow getting to the desk. Stains on the bedding, and the curtains freighed, even the skin knob fell off
Stayed 1 night in Mar 2024

2/10 Terrible

Lydia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Danny

Stayed 1 night in Feb 2024

4/10 Poor

Ryan

Disliked: Cleanliness, property conditions & facilities, room comfort

no pride in location

No tolit paper in room upon arrival. A empty gatorade bottle behind nightstand. TV had no channels that worked.
Stayed 1 night in Feb 2024

10/10 Excellent

Doug

Stayed 1 night in Dec 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, property conditions & facilities

Stay away.

The hotel room stunk like cigarette smoke Smoke alarm was beeping shower leaked so bad it flooded the shower and the floor in the bathroom
Stayed 2 nights in Oct 2023

4/10 Poor

Chloe

Travelled with partner
Liked: Staff & service
The room smelt horrible of someone previously smoking in it along with the toilet leaking water all over the floor. When telling someone at the front desk they just said they will let their boss no but did not offer me a different room or potentially money back.
Stayed 2 nights in Oct 2023

2/10 Terrible

Laurie

Travelled with family
Disliked: Staff & service, property conditions & facilities

Bad attitude

The person at the front desk was so extremely rude, unprofessional. I would never stay there again.
Stayed 2 nights in Oct 2023

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all when we checked in I had to sign a paper that I wouldn’t smoke in the room, when I opened the door the smell of smoke made me about half sick. I went to lobby and she said no more rooms available. My daughter and I had no choice since it was too late to cancel. Our eyes burned and we got headaches. Neither one of us smoke!
Stayed 1 night in Oct 2023

4/10 Poor

Donald

Travelled with partner
Liked: Cleanliness
No handicap
Stayed 3 nights in Sep 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Needs much improvement

Heavy ash-tray smell in non-smoking, burn holes in blanket Bad, quick, careless paint job No controls for A/C No coffee/tea in room
Stayed 1 night in Oct 2023

8/10 Good

James, Negaunee

Business traveller
Liked: Staff & service
Great Staff, quiet, breakfast needs some work!!
Stayed 1 night in Sep 2023

4/10 Poor

John

Disliked: Amenities
For a period of time, I inspected hotels and motels on the East Coast for three major insurance carriers. This one would not pass. No heat or AC in room, no central fire alarm, no alarm pulls. No fire extinguishers. Street drain in entrance drive is collapsing. Very poor interior lighting, very dark in rooms. Plumbing control falling apart. Commode seats too small and not firmly attached. Was not up to the standards of Expedia. Electric outlets showing damage. In room appliances old. Refrigerator not cooling. Very disappointed in the housekeeping. Dark ring of grease around the inside of the bath tub. Anti-skid tub material very dirty.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jeffrey

Awesome place especially for the price!
Stayed 1 night in Sep 2023

8/10 Good

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good place to stay

A nice place in the small town hotel in America. Excellent HVAC with thermostat control. 2 refrigerators but no microwave in my room.
Stayed 3 nights in Sep 2023