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Reviews of Superlodge

2.5 out of 5
Superlodge
1213 West Avenue, New Castle, DE

Reviews

5.2
Rating 10 - Excellent. 43 out of 215 reviews" "
Rating 8 - Good. 28 out of 215 reviews" "
Rating 6 - Okay. 30 out of 215 reviews" "
Rating 4 - Poor. 25 out of 215 reviews" "
Rating 2 - Terrible. 89 out of 215 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

John

Travelled with group
Disliked: Property conditions & facilities
The door lock was broken..ac was broken..noisey shower knobs were loose ..falling apart..
Stayed 1 night in Apr 2024
Response from UK on 29 Apr,2024
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanksfor taking the time to bring this to our attention. We will use the feedback to make us better andto ensure this doesn’t happen again.

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Holes in the walls and really bad neighborhoods
Stayed 1 night in Apr 2024
Response from UK on 29 Apr,2024
Thank you for letting us know about this. Your feedback helps us get better. We are lookinginto this issue and hope to resolve it promptly and accurately.

8/10 Good

Anibal

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service property was clean and the rooms were nice.
Stayed 2 nights in Apr 2024
Response from UK on 23 Apr,2024
We are so grateful for your kind words. Thanks for sharing your review with us and our future guest.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service
Not fancy or updated but good to put your head and be comfortable for a night
Stayed 1 night in Feb 2024
Response from UK on 22 Apr,2024
Thank you so much for taking the time to leave us this amazing review. Please visit us again at Superlodge, New Castle Delaware.

2/10 Terrible

Harold

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from UK on 22 Apr,2024
We’re so sorry that your experience did not match your expectations.

2/10 Terrible

Jeffrey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Drug dealers and prostitutess and gangsters and filth very dangerous
Stayed 1 night in Apr 2024
Response from UK on 13 Apr,2024
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

6/10 Okay

Cecelia

Customer service is good
Stayed 2 nights in Apr 2024
Response from UK on 8 Apr,2024
We always aim to deliver a great experience.

2/10 Terrible

Saket

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This property is super unsafe. Homeless people sometime knock your doors and drunk people roaming around all the time. I online booked this place and didn’t get a good wibe reaching there. I stayed for 2 hours there and had to leave the place as it was unsafe. Booked 2 nights and paid in advance but had to leave within 2 hours.
Stayed 2 nights in Mar 2024
Response from UK on 27 Mar,2024
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from UK on 9 Mar,2024
Thank you so much for taking the time to leave us this amazing review. Please visit us again at Superlodge.

10/10 Excellent

Montaea

Liked: Cleanliness
Nice place
Response from UK on 5 Mar,2024
Thank you so much for taking the time to leave us this amazing review. Please visit us again at Superlodge.

8/10 Good

Cecelia

Liked: Cleanliness
Receptionist is great
Stayed 2 nights in Feb 2024
Response from UK on 5 Mar,2024
Thank you so much for taking the time to leave us this amazing review. Please visit us again at Superlodge.

8/10 Good

Eugene

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from UK on 10 Feb,2024
Thank you so much for taking the time to leave us this amazing review. Please visit us again at SUPERLODGE NEW CASTLE DE 19720

8/10 Good

Eugene

Stayed 1 night in Feb 2024
Response from UK on 21 Mar,2024
Thank you so much for taking the time to leave us this amazing review. Please visit us again Superlodge.

8/10 Good

Eugene

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from UK on 5 Feb,2024
Thank you so much for taking the time to leave us this amazing review. Please visit us again at Superlodge New Castle Delaware.

10/10 Excellent

Eugene

Stayed 6 nights in Jan 2024
Response from UK on 21 Mar,2024
Thank you so much for taking the time to leave us this amazing review. Please visit us again SUPERLODGE

6/10 Okay

ANDREA

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Very horrible experience. Very outdated, plumbing, as well as furniture. It’s almost like it’s a homeless motel facility. Very strange breathe of people. Not judgmental but it’s more like a homeless motel and drug den.
Stayed 1 night in Jan 2024
Response from UK on 27 Jan,2024
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.Thank you for letting us know about this. Your feedback helps us get better.

10/10 Excellent

Christin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from UK on 25 Jan,2024
Thank you so much for taking the time to leave us this amazing review. Please visit us again Superlodge.

6/10 Okay

Kara

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There seem to be a lot of homeless or poor people outside after dark. In the daylight it seems very different. I was okay inside the room keeping the door locked, bolted and etc.
Stayed 2 nights in Jan 2024
Response from UK on 20 Jan,2024
We’re so sorry that your experience did not match your expectations.

10/10 Excellent

Olajiire

Stayed 5 nights in Jan 2024
Response from UK on 20 Jan,2024
Thank you so much for taking the time to leave us this amazing review.

10/10 Excellent

Olajiire

Stayed 2 nights in Jan 2024
Response from uk on 15 Jan,2024
Thank you so much for taking the time to leave us this amazing review.

2/10 Terrible

Tyshia

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from UK on 11 Jan,2024
We’re so sorry that your experience did not match your expectations.

10/10 Excellent

Alando

Stayed 2 nights in Jan 2024
Response from uk on 5 Feb,2024
Thank you so much for taking the time to leave us this amazing review. Please visit us again at SUPERLODGENew Castle Delaware.

2/10 Terrible

Abdul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from UK on 9 Jan,2024
We’re so sorry that your experience did not match your expectations.

6/10 Okay

Charmaine

Travelled with partner
Nice place to stay me and my wife stay here always when we come to Delaware
Stayed 1 night in Jan 2024
Response from UK on 9 Jan,2024
We are so grateful for your kind words. Thanks for sharing your review with us and our future guest.

2/10 Terrible

Patricia

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from UK on 9 Jan,2024
We’re so sorry that your experience did not match your expectations

10/10 Excellent

Alando

Travelled with family
Liked: Cleanliness
I have stayed here a lot..this motel is the best one in the area imo.have to fight for service sometimes,sketchy people sometimes,but overall not bad.it’s convenient for a place to stay for a few nights and compared to the other hotels in the immediate area this is the only one I will stay at.
Stayed 1 night in Dec 2023
Response from UK on 1 Jan,2024
We are so grateful for your kind words. Thanks for sharing your review with us and our future guest.

6/10 Okay

april

Stayed 7 nights in Dec 2023
Response from UK on 1 Jan,2024
Thank you so much for taking the time to leave us this amazing review. Please visit us again .

10/10 Excellent

Ronald

H
Stayed 1 night in Dec 2023
Response from UK on 27 Dec,2023
Thank you so much for taking the time to leave us this amazing review. Please visit us again at Superlodge New Castle Delaware.

10/10 Excellent

Colleen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from UK on 25 Dec,2023
Thank you so much for taking the time to leave us this amazing review. Please visit us again at Superlodge, New Castle Delaware.

10/10 Excellent

Hayward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from UK on 25 Dec,2023
Thank you so much for taking the time to leave us this amazing review. Please visit us again at SUPERLODGENew Castle Delaware

2/10 Terrible

Mary

Stayed 1 night in Dec 2023
Response from UK on 9 Jan,2024
We’re so sorry that your experience did not match your expectations.

8/10 Good

Montaea

Stayed 2 nights in Nov 2023
Response from UK on 8 Dec,2023
Thank you so much for taking the time to leave us this amazing review. Please visit us again

2/10 Terrible

Renee L

Stayed 1 night in Nov 2023
Response from UK on 20 Nov,2023
We’re so sorry that your experience did not match your expectations.

2/10 Terrible

Renee L

Stayed 1 night in Nov 2023
Response from UK on 18 Nov,2023
If you are not happy why have you been staying here for almost over 2 weeks ?

6/10 Okay

Shae

Travelled with partner
Disliked: Amenities
The only thing inconvenient is that they only have one washer and dryer. The ice machine is in the small area with it and it is completely locked and closed by 6:30pm. No access after, even if you ask. There is no ventilation in bathroom either.
Stayed 6 nights in Nov 2023
Response from UK on 16 Nov,2023
We’re so sorry that your experience did not match your expectations.

10/10 Excellent

Kia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They re-did their rooms much cleaner!!!!
Stayed 1 night in Nov 2023
Response from UK on 11 Nov,2023
Thank you so much for taking the time to leave us this amazing review. Please visit us again at Superlodge New Castle Delaware.

6/10 Okay

Rita, Parkesburg

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
PLEASE read the reviews before you book. The only thing clean about this room was the sheets and the refrigerator. You can’t walk around in your socks or bare feet because the rug is disgusting. Please purchase febreeze prior to check in because the room smells like an ashtray. The manager/owner has a terrible attitude. The wifi doesn’t connect well or stay connected. Cigarette burns on the blankets, floor in the bathroom and bathtub. Spider webs on the ceiling. The room was the dirtiest room I’ve ever seen
Stayed 2 nights in Nov 2023
Response from UK on 11 Nov,2023
Rude and nasty guest.

2/10 Terrible

Renee L

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was accosted at check in for no reason. Room is filthy and in disrepair. Smells and lots of burn marks, water marks, blood stains. Broken toilet seat. Gnats and roaches. Overall rather disgusting.
Stayed 4 nights in Nov 2023
Response from UK on 7 Nov,2023
We apologize that our service did not satisfy your expectations and will address the concerns to appropriate department. We pride ourselves in maintaining the highest customer servicesfor our customers during their stay.

10/10 Excellent

charrie

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I loved to location the rooms were clean loved the walkable places to dine
Stayed 1 night in Oct 2023
Response from UK on 31 Oct,2023
Thank you so much for taking the time to leave us this amazing review. Please visit us again.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service
Good for an overnight, but not much longer.
Very minimal, but good for one night. There weren't even any hangers for hanging clothing. No utensils in the room though they had a microwave. Totally minimal.
Stayed 1 night in Oct 2023
Response from UK on 30 Oct,2023
Thank you so much for taking the time to leave us this amazing review. Please visit us again .

2/10 Terrible

malia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was the nastiest place i have ever stayed at will not ever return and don’t recommend anyone staying here
Stayed 1 night in Oct 2023
Response from UK on 30 Oct,2023
We’re so sorry that your experience did not match your expectations.

6/10 Okay

Walney

Liked: Cleanliness, staff & service
Disliked: Room comfort
No too bad...but....
for the price it's ok. everything was clean. but there needed to be better towels and sheets. I had a king size bed, but the pillow was small, and only one. I've never seen a hotel with just one pillow.
Stayed 2 nights in Oct 2023
Response from UK on 23 Oct,2023
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

4/10 Poor

German

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
-Bathroom: showers leaking. Toilet seat loose. Fan unsatisfactory running -Smoking roo: bed cover with cigarette burns -Room had microwave refrigerator and a good tv
Stayed 4 nights in Oct 2023
Response from UK on 23 Oct,2023
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Excellent

Rahkim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023
Response from UK on 23 Oct,2023
Thank you so much for taking the time to leave us this amazing review. Please visit us again at SUPERLODGE NEW CASTLE DE

10/10 Excellent

Rahkim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome for the prove we paid best hotel in delaware
Stayed 8 nights in Oct 2023
Response from UK on 21 Oct,2023
Thank you so much for taking the time to leave us this amazing review. Please visit us again at SUPERLODGENEW CASTLE DELAWARE.

8/10 Good

Rahkim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a nice motel
Stayed 2 nights in Oct 2023
Response from UK on 21 Oct,2023
Thank you so much for taking the time to leave us this amazing review. Please visit us again at SUPERLODGE NEW CASTLE DELAWARE.

4/10 Poor

KEVIN MELRICK, Highland

Close to the exit
Stayed 1 night in Oct 2023
Response from UK on 16 Oct,2023
We’re so sorry that your experience did not match your expectations

2/10 Terrible

tray

Staff is rude.. they don't give no clean lining service.. people running in and out of rooms loudly.. one staff member comes around and just walks in on people..
Stayed 1 night in Oct 2023
Response from UK on 13 Oct,2023
We apologize that our service did not satisfy your expectations and will address the concerns to appropriate department. We pride ourselves in maintaining the highest customer servicesfor our customers during their stay.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from UK on 11 Oct,2023
Thank you so much for taking the time to leave us this amazing review. Please visit us again at Superlodge New Castle DE.

4/10 Poor

Richard

Stayed 2 nights in Oct 2023
Response from UK on 30 Oct,2023
We’re so sorry that your experience did not match your expectations.