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Reviews of La Quinta Inn & Suites by Wyndham New Haven

2.5 out of 5
La Quinta Inn & Suites by Wyndham New Haven
400 Sargent Dr, New Haven, CT

Reviews

5.4
Rating 10 - Excellent. 169 out of 1005 reviews" "
Rating 8 - Good. 132 out of 1005 reviews" "
Rating 6 - Okay. 160 out of 1005 reviews" "
Rating 4 - Poor. 221 out of 1005 reviews" "
Rating 2 - Terrible. 323 out of 1005 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Gary

Business traveller
Hair dryer did not work. Coffee at breakfast was terrible. Attached restaurant was closed.
Stayed 2 nights in Apr 2024
Response from AGM on 29 Apr,2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your hair dryer didn't work and that you did not enjoy breakfast. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Eric

Travelled with partner
This hotel is in a great location right off the highway. Beds were not that great but the staff is wonderful.
Stayed 2 nights in Apr 2024
Response from AGM on 27 Apr,2024
Thank you so much for taking the time to share your experience at the hotel. I will share your positive feedback with the team. I am sure they will be encouraged! As for the beds, we are currently in the process of installing all new boxsprings and mattresses in every room!

10/10 Excellent

E

Stayed 1 night in Apr 2024
Response from AGM on 27 Apr,2024
Thank you for your review. We're so happy that you were pleased with your stay! We hope to see you again!

4/10 Poor

YALING, 1

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
On the positive side, we appreciate the new mattress, new and clean sheets, and towels. That was really nice. On the other hand, the location is next to a busy highway and the windows are not sound proofed at all. It was clear that there were new updates and repairs. However, it appears that it was a property with lots of damages from the past. Elevator lights not working, and odd damages makes us wonder what happend in the past and does not feel safe and assuring. We ordered a suite and recelived a room with a dirty sofa with many stains. The furnitures were miss matched as well. For over $200/night, I think this location needs to bring more value to its customers.
Stayed 1 night in Apr 2024
Response from AGM on 22 Apr,2024
Thank you for taking the time to write a review. We're sorry that the hotel did not meet your expectations. Rest assured that we are doing everything we can to address the issues that you experienced and to improve our guests' experiences. Thank you again for letting us know.

8/10 Good

RAFAEL

Business traveller
Liked: Cleanliness
Good price!
Stayed 1 night in Feb 2024
Response from Bob Patel on 22 Apr,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what you’d expect from a La Quinta. Convenient location.
Stayed 1 night in Apr 2024
Response from Bob Patel on 22 Apr,2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Sonja

The staff tryed to charge me an extra 100$ he had the nerve to tell me cash I felt as if he was trying to be shady I was very uncomfortable giving him my credit card information on top of that there was no refrigerator in our room no chairs I was very disappointed with the stay at la Quinta being that I paid over 200$ for a half a night only stayed a few hours I will not be returning to this hotel..
Stayed 1 night in Apr 2024
Response from Bob Patel on 22 Apr,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Byron

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel was decent, a little out dated, but nothing major. My concern was the yellow/tan stain on the sheet. After checking in at almost midnight, driving 6hours on the road I didn't have time to check the bed thoroughly. When I woke the next morning I noticed the stain. I contacted the front desk, the male staff member that answered the phone stated that the manager was not available. After I told him the issue he said hold on the manager is right here. Seconds later I spoke with the manager She was nice and pleasant. She heard my matter and vowed to get someone to the room to change the sheets. She also said she would reimburse me something for my inconvenience. After waiting 35min I called to the front desk again and spoke to a male. He said she would have house keeping come to my room. After waiting another 10min and being in a rush to leave, the house keep finally came to the room. Because I was in a hurry to pick up my children, I asked them to leave the sheets and i changed them myself. No reimbursement was given, no further communication with manager.
Stayed 2 nights in Apr 2024
Response from Bob Patel on 22 Apr,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bob Patel on 22 Apr,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Eve

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I stayed here once before and had a good experience but it seems ownership is not investing in staff and upkeep as much as before. Bed sagged in the middle and the box springs creaked, freeway noise came in through the windows, keys on several occasions did not open room door or elevator, desk staff had to leave the desk empty to come open my door with a key, and the cleaning staff came in my room saying their charts said it was empty. I will say that although my room supposedly had a limited view, the view was actually terrific--over the freeway, yes, but then to the harbor and port. Breakfast was more ample than many, and had hot eggs and sausage as well as real fruit. The hotel is in an industrial area but walkable to the train station; there is a good city bus system for local transportation, or it's an easy drive to downtown or Yale.
Stayed 2 nights in Apr 2024
Response from Bob Patel on 22 Apr,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Katie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Bob Patel on 22 Apr,2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jiayang

Disliked: Property conditions & facilities
Dirty management
Stayed 1 night in Apr 2024
Response from Bob Patel on 13 Apr,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Michael

Stayed 1 night in Apr 2024
Response from Bob Patel on 13 Apr,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM on 10 Apr,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Namdeep

Business traveller, Travelled with group
Front desk need training. No one available for 20min. Rooms bed need replacement
Stayed 1 night in Apr 2024
Response from Bob Patel on 9 Apr,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

10/10 Excellent

Xin Xin, Potomac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bob Patel on 9 Apr,2024
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

2/10 Terrible

Tamara

Stayed 1 night in Apr 2024
Response from Bob Patel on 9 Apr,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

8/10 Good

KAYLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bob Patel on 9 Apr,2024
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

6/10 Okay

Linkun

Travelled with family
Couldn’t provide an extra blanket. The curtains don’t work
Stayed 2 nights in Apr 2024
Response from Bob Patel on 9 Apr,2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 Terrible

Rajeev

Disliked: Amenities, property conditions & facilities
The receptionist on duty couldn’t be more unhelpful and rude if he wanted to try. Checked out after 2 nights stay at 10am and wanted to leave my suitcase there for a few hours at reception/storage as my airport shuttle wasn’t coming until 2pm. He said that they don’t offer anything like that. Have stayed in all types of hotels around the world and first time that something as basic as that was denied. So unhelpful and rude. Room was basic and did the job but will never stay at this chain again out of principle. Terrible service.
Stayed 2 nights in Apr 2024
Response from Bob Patel on 9 Apr,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced but checked-out time was 11AM we give untill 12noon we cannot give late than. Thanks for letting us know. We are currently renovating to address this issue.

4/10 Poor

Lorna

Liked: Cleanliness, staff & service
The mattress was awful. It leaned and the head was lower than the feet.
Stayed 1 night in Apr 2024
Response from Bob Patel on 9 Apr,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced we doing changed all room mattress and 1-bed we make king size. Thanks for letting us know. We are currently renovating to address this issue.

6/10 Okay

Gina

Liked: Staff & service
.
Stayed 1 night in Feb 2024
Response from AGM on 2 Apr,2024
Hello, this is Alicia. I am the assistant general manager of the hotel. Can you please describe the issue that you experienced so that we can learn how to better serve our guests?

2/10 Terrible

Icilda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room, dirty facilities, horrible bathroom, not well kept …almost checked out … if it wasn’t so late when I arrived
Stayed 1 night in Mar 2024
Response from AGM on 28 Mar,2024
We're sorry you were unhappy with your stay. We will work hard to fix the issues that you experienced. Thank you for letting us know.

6/10 Okay

Maureen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Assistant General Manager Alicia is a wonderful asset to the property. Upgraded us to a room with a mini fridge (surprised that is not standard in all rooms) The couch in the "upgraded room" was filthy with large questionable stains. We wore our shoes the entire time. Very convenient location for our needs, but will spend more money next time on a better hotel
Stayed 1 night in Mar 2024
Response from Management on 28 Mar,2024
Thank you for your feedback. Our staff does try to provide the best in guest service. As for the sofa, we are ordering all new couches and they should be in the rooms soon. We apologize for your experience and we will work hard to resolve all issues. Thank you for letting us know!

10/10 Excellent

carolyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was nice and fresh.
Stayed 2 nights in Mar 2024
Response from AGM on 28 Mar,2024
We're very happy that you enjoyed our buffet style breakfast. We have recently added several new options for guests' enjoyment! Thank you for letting us know!

10/10 Excellent

Sean

Liked: Amenities
Beautiful room and friendly service
Stayed 1 night in Mar 2024
Response from AGM on 22 Mar,2024
Thank you for letting us know of your positive experience. We strive to provide warm and friendly service to each guest! And thank you for choosing La Quinta!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Ikea store next door
Stayed 1 night in Mar 2024
Response from AGM on 2 Apr,2024
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

10/10 Excellent

Melissa, Plainfield

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked how the hotel is directly off I95, super convenient. Not to mention the food trucks are right right across the stree/highway, but its easy to get roo.across thel
Stayed 1 night in Mar 2024
Response from AGM on 22 Mar,2024
We're so happy that you enjoyed your stay and found the location to be convenient! We hope you'll come visit us again! Thank you for your feedback.

4/10 Poor

Sherrail, Cortez

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the breakfast was ok. But our experience with the maid service was terrible. First day no towel or rooms cleaning, second day 2 towels for 3 people, 4th day 3 towels and 1 bed made. The room was very dirty. And the front desk didn't have any knowledge of the local train station.
Stayed 5 nights in Mar 2024
Response from AGM on 18 Mar,2024
Dear guest,We're sorry to hear of your experiences with housekeeping. We will look into the matter with all seriousness. We aim to provide excellent service in every way. Thank you for letting us know.

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from AGM on 2 Apr,2024
Hello, this is Alicia. I am the assistant general manager of the hotel. Can you please describe the issue that you experienced so that we can learn how to better serve our guests?

2/10 Terrible

jeff and kim

Stayed 1 night in Mar 2024
Response from Bob Patel on 3 Apr,2024
Dear Guest.We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Looks like a shelter, not the cleanest, some of the employees were not friendly not all of them. They would not let you check in not even 5 mins earlier.
Stayed 1 night in Mar 2024
Response from AGM on 14 Mar,2024
We're sorry that you weren't pleased with your stay. We will work hard to address the issues that you mentioned. Thank you for letting us know.

4/10 Poor

Zoran

Business traveller, Travelled with partner
NA
Stayed 1 night in Mar 2024
Response from Alicia on 14 Mar,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Jackie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bed broke after sitting on it. Bed was full size not queen. Bathroom & tub were dirty.
Stayed 1 night in Mar 2024
Response from AGM on 12 Mar,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 Terrible

joe

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Seen a dead insect in my room was totally upset was going to stay till Friday but I left Tuesday moring
Stayed 1 night in Mar 2024
Response from Alicia on 8 Mar,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 Terrible

Dayo

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Incredibly dirty room? The lamp shades looked like filth
Stayed 1 night in Dec 2023
Response from Alicia on 8 Mar,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 Terrible

Brandon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Never again. There was blood on the bathtub, absolutely gross. Stay far away from this place
Stayed 1 night in Feb 2024
Response from AGM on 5 Mar,2024
We're sorry that you were unhappy with your stray, and again, we will be looking into this issue with all seriousness. We take cleanliness and guest satisfaction very seriously.

2/10 Terrible

Brandon

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in went to look at the room and there was blood on the bathtub…
Stayed 1 night in Mar 2024
Response from AGM on 5 Mar,2024
We're sorry that you were unhappy with your stay, and we will be looking into the matter with all seriousness. Thank you for letting us know.

2/10 Terrible

Melissa

Travelled with family
Disliked: Amenities, property conditions & facilities
What a disgrace to the La Quinta name. Elevators don't work. Had to walk up 6 flights of stairs to get to the room. The rain was coming in around the window and A/C unit. The floor was covered in water. The 2nd room they moved us to also had a leak dripping into the A/C unit. There was a roach in the bathroom and upon further inspection, roach dope in the corners of the bathroom. Was told by staff "they don't have any other rooms and it is an old hotel with leaks, what did I expect". A disgrace to charge people to stay in a hotel with water coming in and roaches. Never again.
Stayed 1 night in Mar 2024
Response from AGM on 5 Mar,2024
We're sorry that you were unhappy with your stay. We will be immediately be investigating and rectifying the issues that you reported. The elevators are now back in service, and we apologize for the inconvenience

2/10 Terrible

Farrah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator broken for days they didn’t notice anyone prior and they had to cancel my reservation upon arrival
Stayed 1 night in Mar 2024
Response from Alicia on 6 Mar,2024
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced, now elevator is working guys come and fixed. Thanks for letting us know. We are currently renovating to address this issue.

8/10 Good

Victoria

Business traveller
Good for one night stay.
Stayed 1 night in Feb 2024
Response from AGM on 2 Mar,2024
Thank you for your review, and thank you for choosing La Quinta Inn and Suites, New Haven!

10/10 Excellent

joe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from AGM on 1 Mar,2024
We thank you for your review, and we are happy that you were pleased with your stay. Thank you for letting us know!

10/10 Excellent

joe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome customer service
Stayed 1 night in Feb 2024
Response from AGM on 1 Mar,2024
Thank you so much for the compliment! We do pride ourselves on being welcoming and friendly. I will share your comments with the team. I am sure they will be happy to hear them!

4/10 Poor

William

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
first room smelled of smoke, and the room I got moved to also smelled of smoke. Elevator was not working for all of my 3-day stay.
Stayed 2 nights in Feb 2024
Response from AGM on 26 Feb,2024
We're sorry that you were unhappy with your stay. We will work hard to fix the issues that you experienced. Thank you for letting us know.

2/10 Terrible

philip

Travelled with family, Business traveller
Elevator broken. Had to carry luggage up stairs. Breakfast was NOT ready at 6:30 and we needed an early start. Room sink was hard to turn on
Stayed 1 night in Feb 2024
Response from AGM on 23 Feb,2024
We are sorry that you were unhappy with your stay. We will have the elevator up and running very soon. And we will look into the matter of the breakfast start time. Thank you for letting us know of your experience so that we may address your concerns.

4/10 Poor

elenor

Travelled with group
Liked: Cleanliness, amenities
Nothing unique at the property. It's spacious and seems safe.
Stayed 2 nights in Feb 2024
Response from AGM on 22 Feb,2024
Thank you for letting us know about your stay. We are continuing to make improvements to create better and better guest experiences. Guest satisfaction is our top priority. I hope you'll visit us again!

2/10 Terrible

Linda Elaine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was broken and had been for weeks. My room was on the 5th floor. The "hot" breakfast served was disgusting sausage and hard boiled eggs. Horrible experience
Stayed 1 night in Feb 2024
Response from AGM on 19 Feb,2024
We're sorry to hear that you were disappointed with your stay. We will work hard to fix any issues. Thank you for letting us know.

4/10 Poor

Colleen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine. In the middle of remodeling. No working elevator. Bare bones room. Thin doors, could hear everything while walking down the hall.
Stayed 1 night in Feb 2024
Response from AGM on 19 Feb,2024
Thank you for letting us know of your experience. We are working hard to continue to improve all aspects of the hotel. We will work hard to fix all issues reported.

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
1- Tha elevator wasn't working . 2- the only rooms available were on the 4 floor and above . 3- the heating unit was broke. 4- bad customer service. 5- bad smell on the hallways. 6- room 409 tissue box empty and broken 7-room 224 hair dryer not working
Stayed 1 night in Feb 2024
Response from AGM on 19 Feb,2024
We are sorry for the issues you experienced, and rest assured that we are immediately addressing them. Thank you for letting us know.

2/10 Terrible

Quentesa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was clean properly and my bathroom had a bubble and leak in the ceiling.
Stayed 2 nights in Feb 2024
Response from AGM on 19 Feb,2024
we're sorry that you were unhappy with your room and we will work hard to fix the issues that you experienced. Thank you for letting us know.