New Martinsville Hotels from S$71

"The first room was not up to par, it was dirty and the bathroom was not clean. The front desk moved us to a different room that was better. They were very welcoming for pets. We at the on site restaurant and the food was very good."

"We came back to our hotel room around 8:00 pm. My husband deadbolt the door and opened the doorstop because we were in for the night. At about 9:00 pm, without knocking or prior notice, a front desk employee opens the door to our room. He had a step in the doorway with his shoulders and head into the room before he noticed us. He said a quick “sorry” then shut the door again. My husband went into the hallway to investigate. The employee stated that “usually there are not guests in that room” and that he was looking for a hair dryer. When my husband went to speak with the general manager about the incident, we were blamed for not securing the room properly. We examined the door more closely and discovered two things. First, the deadbolt was not aligned with the door frame and although we thought we heard it click to lock, we were actually hearing the deadbolt being pushed into the side of the door frame. Secondly, the door stop hinge was so loose that the door could still slide through, despite us opening the clip. My husband attempted to explain both door flaws to the general manager but he refused to view the door while we were there. After ongoing discussions with the general manager, eventually he said he could provide a $20 discount from our total bill, but that we had to request the reimbursement through the third party booking company ourselves and he would approve the release of funds. We will not return."

"This hotel was absolutely wonderful!!!! We were disappointed we had to leave. HIGHLY recommend it. The best hotel we have stayed at on our coast to coast roadtrip. "

"Welcoming to pets. We would have liked breadfast."

"Friendly staff, clean comfortable room, and a nice breakfast all for a reasonable price. "

"10/10"

"For the price , this was a great place to stay. I have a nice spa tub and a walk in shower. Great place to stop and relax on a trip "

"Yes"

"Comfortable hotel"