Exterior

Reviews of Hyatt Regency New Orleans

4 out of 5
Hyatt Regency New Orleans
601 Loyola Avenue, New Orleans, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 787 out of 1183 reviews" "
Rating 8 - Good. 201 out of 1183 reviews" "
Rating 6 - Okay. 86 out of 1183 reviews" "
Rating 4 - Poor. 55 out of 1183 reviews" "
Rating 2 - Terrible. 54 out of 1183 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jodee m.

Liked: Cleanliness, amenities, property conditions & facilities
Everybody was really good from checking in, the restaurant, and to the valet wonderful experience
Stayed 1 night in May 2024
Response from Gale on 22 May,2024
Good afternoon, Jodee m,Thank you for your kind review! We look forward to seeing you again in the near future.Warm Regards,

8/10 Good

kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great hotel. BIG. Good restaurants and bar. Close to all things New Orleans!
Stayed 3 nights in May 2024
Response from Ana on 21 May,2024
Dear Kristin,Thank you for providing feedback. We are delighted to hear that you enjoyed your stay, dining experience, and the convenience of our hotel location. We hope to see you the next time you visit New Orleans!

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There were hidden fees that were not mentioned until checkout.
Stayed 1 night in May 2024
Response from Veronica on 21 May,2024
Hello Philip!Thank you for sharing your feedback with us. We thank you for choosing Hyatt New Orleans for your stay and for being our guest! However, I am sorry to hear that you feel there were some hidden fees at check out that you were not aware about. We would like to speak with you about your experience and ask that you please contact us on one of our social media outlets, Facebook, X or Instagram for further assistance. We hope to hear from you!

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in May 2024
Response from Rebecca on 17 May,2024
Hello Isaac,Thank you for your recent stay at Hyatt Regency New Orleans. It was our pleasure to welcome. We hope to have the opportunity to welcome you again.Warm regards,Rebecca

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
I was there for two nights, no issues.
Stayed 2 nights in May 2024
Response from Ana on 14 May,2024
Greetings Jeanne,We appreciate your feedback. We're glad you enjoyed your stay with us. We hope to welcome you back the next time you visit New Orleans.

10/10 Excellent

Michael, Rochester

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming and helpful. Dining options were convenient. Location was fantastic.
Stayed 4 nights in May 2024
Response from Ana on 14 May,2024
Dear Michael,Thank you for providing feedback. It was a pleasure to host you during your visit to New Orleans. It makes us happy to hear that our staff made you feel welcome and that you enjoyed our dining options and out hotel's location. We hope to see you again!

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing. Will definitely stay here again
Stayed 2 nights in May 2024
Response from Christi on 13 May,2024
Hello Stacy, thank you for taking time to share feedback on your recent stay at Hyatt Regency New Orleans. I am glad that you enjoyed your stay with us. We look forward to welcoming you back again soon. Best Regards, Christi

4/10 Poor

Penelope

Travelled with group
Disliked: Cleanliness, staff & service
Dirty beds
Stayed 1 night in Apr 2024
Response from Christi on 13 May,2024
Hello Penelope, thank you for taking time to share feedback on your recent stay at Hyatt Regency New Orleans. I am sorry to hear about the experience you described. Please reach out on our social media or chat channels with your stay details and a brief description. We would like an opportunity to make this up to you and look forward to your future stays with Hyatt. Best Regards, Christi

8/10 Good

Elizabeth

Stayed 1 night in Apr 2024
Response from Dacia on 14 May,2024
Hi Elizabeth,Thank you for leaving your review of our hotel. It is so nice to learn you had a good stay. We look forward to a chance to welcome you back to Hyatt Regency New Orleans.Kind regards,

10/10 Excellent

Farin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Janet on 16 May,2024
Dear Farin,We appreciate you taking the time to rate our Hyatt Regency New Orleans. We are excited beyond measure to see the 5/5 rating you gave us and to know that every aspect of your stay was great! We hope to have the privilege of providing you the same excellent experience on your next stay with us.Warm regards,

10/10 Excellent

regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Laura on 13 May,2024
Dear Regina,.Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back next time you are in the New Orleans area. Best regards,

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in May 2024
Response from Gale on 8 May,2024
Good afternoon, Emanuel,Thank you for such a glowing review! We look forward to seeing you again in the near future. If you need any assistance with a new reservation don't hesitate to contact us.Warm Regards,.

10/10 Excellent

Denise

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2024
Response from Ana on 9 May,2024
Dear Denise,We appreciate your fantastic rating! We look forward to seeing you again when you visit New Orleans!

8/10 Good

Nikki

Liked: Property conditions & facilities
It wasn’t close to places to eat nor walkable to the Sheraton where I picked up the shuttle to Jazz Fest even though I did walk it. Bar and restaurant in hotel closes at midnight. Room service was hard to figure out on the appp
Stayed 5 nights in May 2024
Response from John on 8 May,2024
Hello Nikki,I am sorry that you had a less than perfect stay at our Hyatt Regency New Orleans. I hope you can stay with us again to give us another chance. Best Regards,John

6/10 Okay

Annette Louise, Livingston

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very big hotel with not so user friendly signage. Bell hop had to escort us and show us how to use the elevator. Still got lost trying to find public parking lot access and staff did not know either. Btw, this door is inlocked, so anyone could walk up lot ramp and walk into hotel. Never told breakfast discount was available. Basic body lotion, shower cap had to be asked for...
Stayed 5 nights in May 2024
Response from Rebecca on 7 May,2024
Hello Annette Louise,Thank you for your recent stay at Hyatt Regency New Orleans. We are sorry for the issues you experience during your stay. We will share all feedback with our management team. Warm regards,Rebecca

10/10 Excellent

Alisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just adored this hotel! I was looking for great food in New Orleans when it was right here in the hotel. Breakfast was so good and the gumbo was to die for…
Stayed 3 nights in Apr 2024
Response from Melinda on 3 May,2024
Dear Alisa,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and found the food so good. We hope to welcome you back to Hyatt Regency New Orleans again soon! Warm regards,Melinda

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for a concert at the Smoothie King center. We also walked to restaurants and chick-fil-a. Hotel is also very nice. Clean and friendly staff. Would stay here again.
Stayed 2 nights in Mar 2024
Response from Ana on 2 May,2024
Greetings Andrea,We appreciate your feedback. Thank you for staying with us while in New Orleans. We are pleased to hear that you enjoyed our hotel, the service provided by our staff, and the convenience of our location. We look forward to providing another unforgettable experience the next time you visit!

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was much bigger than expected. Clean rooms and the elevators were very efficient.
Stayed 2 nights in Apr 2024
Response from Gale on 1 May,2024
Good evening, Danielle,Thank you for such a kind review. Our staff works hard to see that all of our guests are comfortable during their stay. We look forward to seeing you again in the near future,Warm Regards,

8/10 Good

Kristen, Katy

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Laura on 1 May,2024
Dear Kristen,Thank you so much for providing your rating. We truly hope your stay with us was enjoyable and we hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 4 nights in Apr 2024
Response from Gale on 30 Apr,2024
Good evening, Jeffrey,Thank you for such a glowing review! We look forward to seeing you in the near future. Warm Regards,

10/10 Excellent

Bryanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel bed I have ever slept on! Beautiful hotel and the breakfast staff are wonderful people who also cook up the best tasting breakfast buffet I’m sure anyone who goes here has had! Housekeeping could’ve done and better job with bathroom but easy 5-10 minute walk to sport stadiums.
Stayed 3 nights in Apr 2024
Response from Laura on 29 Apr,2024
Dear Bryanna,Thank you for taking the time to share your feedback. We are happy to hear that you were comfortable during your stay with us. We will share you feedback on the cleanliness of the bathroom with our housekeeping team to improve our services moving forward. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Khadijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a pretty nice walking distance from the area’s we all travel to New Orleans to experience. I walked most of my trip because the weather was nice and there was a lot of action. I will be staying at the Hyatt again because I was extremely comfortable my entire stay.
Stayed 1 night in Apr 2024
Response from Laura on 29 Apr,2024
Dear Khadijah,Thank you for sharing your experience with us. We are delighted to hear that you were comfortable during your stay with us. We hope to have the pleasure of welcoming you back in the near future. Best regards,

8/10 Good

Kevin Maclaren

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was underwhelming - smaller than expected. There was a stain on our chaise lounge. Also, the hotel’s open corridor concept on the guest floors isn’t child friendly. Thankfully, it was only my wife and I on this trip, because the low partition walls that overlook and border the central atrium is very dangerous for younger children due to the risk of falling / climbing over the same. Also, the check-in process was a bit clumsy. There’s also a bit of a walk from reception with luggage to the escalators that take you to the 3rd floor where the guest room elevators are located. The elevators that lead to the guest room floors are really modern and high tech. Lastly, it’s not advisable to stay here with a rental car as the parking rates are very high.
Stayed 7 nights in Apr 2024
Response from Ana on 26 Apr,2024
Dear Kevin Maclaren,Thank you for taking the time to provide insightful feedback. It was a pleasure to have you as our guest during your stay in New Orleans. We're sorry to hear that your room did not meet your expectations due to its size and condition. We'd like to discuss your experience with you further; please contact us via our Social or Chat platforms. We hope to improve your experience the next time you visit.

10/10 Excellent

Prabhat, Parrish

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice facility. Room carpeting needs updating
Stayed 4 nights in Apr 2024
Response from Melinda on 25 Apr,2024
Dear Prabhat,Thank you for taking the time to review our property. We are so glad to hear you found our hotel nice. We will be sure to share your concerns about the carpeting with our management team. We appreciate guests like you letting us know when we fall short so that we can make the necessary adjustments to issues we may not know about. We hope to welcome you back to Hyatt Regency New Orleans again soon!Warm regards,Melinda

8/10 Good

John, Huntsville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a massive hotel geared to conventions. The only breakfast choice in the hotel is a $27 buffet, which is hard to justify. There are other options a block or so away and there is a Starbucks that has some breakfast options in the hotel.
Stayed 3 nights in Apr 2024
Response from John on 23 Apr,2024
Hello John,Thank you for adding this review of our Hyatt Regency New Orleans. I am sorry that our breakfast buffet did not meet your expectations. I hope you can stay with us again.Best Regards,John

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Great time!
Stayed 1 night in Apr 2024
Response from Laura on 21 Apr,2024
Dear Billy,Thank you so much for your patronage and for the 5-star rating. We are happy to hear that you had a great time while staying with us. We hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 Excellent

LaTrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful. It’s conveniently located near Bourbon Street and Canal. Staff were pleasant and professional.
Stayed 2 nights in Apr 2024
Response from Candace on 19 Apr,2024
Dear LaTrina,Thank you for taking the time to review your recent stay at our hotel. We are happy to hear that our hotel met your expectations and that the location offered ease of access to local attractions. We are delighted that the staff was pleasant and professional. Our team will appreciate your positive feedback. We look forward to welcoming you again at Hyatt Regency New Orleans.Warm regards,Candace

10/10 Excellent

Lanequia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the stay. We will definitely be back.
Stayed 2 nights in Apr 2024
Response from Candace on 19 Apr,2024
Dear Lanequia,Thank you for taking the time to leave a 5-star rating and review of our hotel. We are so glad that you enjoyed your stay and look forward to welcoming you again at Hyatt Regency New Orleans.Warm regards,Candace

10/10 Excellent

tatyania

Travelled with group
Liked: Amenities
I like that the parking garage was right next to the hotel. I love the staff for answering any questions that I may had during my stay!
Stayed 1 night in Apr 2024
Response from Candace on 19 Apr,2024
Dear tatyania,Thank you for taking the time to leave a 5-star rating review of our hotel. We are glad that the parking was convenient for you and to hear that the staff was wonderful. We look forward to welcoming you again at Hyatt Regency New Orleans.Warm regards,Candace

10/10 Excellent

Lakeya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Gale on 17 Apr,2024
Good afternoon, Lakeya,Thank you for your 5 Star review! We look forward to seeing you in the near future. If you need any assistance in making your new reservation don't hesitate to contact us.Warm Regards,

8/10 Good

Tameeka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were very nice but the parking situation is mess when there are many local events in town.
Stayed 2 nights in Apr 2024
Response from Betsy on 16 Apr,2024
Dear Tameeka,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel and staff were very nice. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

4/10 Poor

Eric L.

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was basically OK. No maid service for three days – no towels, no coffee no beds fixed. No services whatsoever.
Stayed 3 nights in Apr 2024
Response from Ana on 16 Apr,2024
Dear Eric L.Thank you for taking the time to provide insightful feedback. We're sorry to hear that your room did not include the amenities. We'd like to discuss this further with you; please contact us through our social or chat platforms. We hope to improve your experience the next time you come.

10/10 Excellent

Michael

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and amazing staff
Stayed 2 nights in Apr 2024
Response from Laura on 15 Apr,2024
Dear Michael,Thank you so much for your patronage and for the 5-star rating, We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Edward

Stayed 2 nights in Apr 2024
Response from Tania on 5 May,2024
Hello Edward,Thank you for the 5-star rating. We are happy that you enjoyed your stay with us. Thank you for choosing Hyatt Regency New Orleans.Warn regards,Tania

8/10 Good

Ashley

Stayed 1 night in Apr 2024
Response from Shelly on 3 May,2024
Hello Ashley! Thank you for your excellent rating. It was a pleasure to welcome you to our hotel and we are so glad to know that you enjoyed your overall stay. We hope to welcome you back for another wonderful stay in the future. Best Regards, Shelly

10/10 Excellent

Joshua, Gulfport

Stayed 1 night in Apr 2024
Response from Melinda on 2 May,2024
Dear Joshua,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency New Orleans again soon!Warm regards,Melinda

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. Many dining options and walking distance from the French Quarter.
Stayed 2 nights in Mar 2024
Response from Jamie on 7 Apr,2024
Dear Yvette,Thank you for your delightful 5/5 rating and review of our Hyatt Regency New Orleans! It was great to read that you enjoyed your stay with us, and that you found our hotel conveniently located for your stay. Thank you for staying with us, we hope to welcome you back as our guest again soon!Warm regards,Jamie

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, some worn furniture Staff is very friendly. We did ask for extra towels twice and didn’t receive them. We also asked for coffee which we did receive but no cups. Hotel restaurant food was very good and friendly service. Room is large, comfortable bed, although the toilet sits low and a flaw design with the door.
Stayed 2 nights in Apr 2024
Response from Jamie on 7 Apr,2024
Dear Patricia,Thank you for taking the time to review our Hyatt Regency New Orleans! It was great to read that you enjoyed your stay with us, and that our team's service helped contribute to an enjoyable stay experience. We appreciate your feedback, and hope to welcome you back as our guest on your future visits to New Orleans!Warm regards,Jamie

8/10 Good

Cheickh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jamie on 7 Apr,2024
Dear Cheickh,Thank you for taking the time to leave our Hyatt Regency New Orleans a rating. We were glad to see that you enjoyed your stay with us! We hope to welcome you back as our guest for an even better stay experience in the future.Warm regards,Jamie

10/10 Excellent

Sharice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge hotel and plenty of rooms. Would recommend this hotel for any event near the stadium!! Walking distance from Bourbon Street!!
Stayed 2 nights in Mar 2024
Response from Melinda on 5 Apr,2024
Dear Sharice,Thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us and found our location convenient. We hope to welcome you back to Hyatt Regency New Orleans again soon!Warm regards,Melinda

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Two room changes: 1st one, canabis smell, 2nd one: nail polisher
Stayed 1 night in Mar 2024
Response from Rebecca on 5 Apr,2024
Hello Carlos,Thank you for your feedback and recent stay at Hyatt Regency New Orleans. We are sorry for the issues of the room smelling resulting in having to change rooms. We certainly understand the disappointment. We hope to have the opportunity to welcome you back. Warm regards,RebeccaGuest Experience

6/10 Okay

Juyeon

Stayed 2 nights in Mar 2024
Response from John on 23 Apr,2024
Hello Juyean,Thank you for adding this score for our Hyatt Regency New Orleans. I am sorry to see your stay was not perfect. I hope you can give us another chance.Best Regards,John

8/10 Good

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, customer service, House keeping, Bellman were Awesome!
Stayed 3 nights in Mar 2024
Response from Melissa on 2 Apr,2024
Hello Marcus,I am very pleased that you enjoyed your stay with us! Thank you for letting us know that the hotel was clean and that all the staff provided excellent customer service as well. Come back soon!Best regards,

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Michelle on 2 Apr,2024
Hello John! Thank you for taking the time to send in your 5 out of 5 reviews, Happy you enjoyed your stay with us, and hope to see you again soon.Best Regards,

10/10 Excellent

Antwane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location for sporting events
Stayed 1 night in Mar 2024
Response from Betsy on 1 Apr,2024
Dear Antwane,Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our location is the best for sporting events. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Location near the stadium
Stayed 2 nights in Mar 2024
Response from Michelle on 2 Apr,2024
Hi Adam, Thank you for taking the time to review your stay with us. I'm happy to hear our location was convenient for you. We hope to welcome you back again soon. Best Regards,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the basketball area
Stayed 1 night in Mar 2024
Response from Laura on 31 Mar,2024
Greetings John,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that our location was perfect for your needs. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Carline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe and active area. Staff were very helpful.
Stayed 4 nights in Mar 2024
Response from Laura on 31 Mar,2024
Dear Carline, Thank you so much for your patronage and for the 5-star rating. We are happy to hear that you felt safe and comfortable during your stay with us. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Jacob

Stayed 1 night in Mar 2024
Response from Janet on 19 Apr,2024
Greetings Jacob,It is fantastic to see the rating you gave our Hyatt Regency New Orleans! We appreciate you taking the time to provide a rating. We hope the next time you are in our city we will have the pleasure of welcoming you back for another stay.Warm regards,

10/10 Excellent

Timisha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. And it’s huge. Great place for multiple conferences to happen at once.
Response from Candace on 30 Mar,2024
Dear Timisha,Thank you for your 5-star rating of our hotel. I am glad to hear that you enjoyed the property and look forward to welcoming you again at Hyatt Regency New Orleans.Warm regards,Candace