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Reviews of Crowne Plaza New Orleans French Qtr - Astor

4.5 out of 5
Crowne Plaza New Orleans French Qtr - Astor
739 Canal Street at Bourbon, New Orleans, LA

Reviews

7.2

Good

Rating 10 - Excellent. 914 out of 2598 reviews" "
Rating 8 - Good. 633 out of 2598 reviews" "
Rating 6 - Okay. 413 out of 2598 reviews" "
Rating 4 - Poor. 286 out of 2598 reviews" "
Rating 2 - Terrible. 352 out of 2598 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

David Carbajal

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Stayed 2 nights in Apr 2024

8/10 Good

Deborah l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place and big rooms. Water was out 2nd nite we were there, but overnite so not to inconvenient. But still.
Stayed 4 nights in Apr 2024

10/10 Excellent

MICHAEL PATRICK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

Angela, Danville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location of the propertyClose to everything! Staff was very friendly, knowledgeable and professional. room was clean and nice. Will definitely come back!
Stayed 6 nights in Apr 2024

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Shawika

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Just needs some extra TLC when cleaning rooms and upkeep. Change the charges for valet parking
Stayed 4 nights in Apr 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Apr 2024

10/10 Excellent

Odner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had was bathroom faucet wasn’t working properly and I reported it but was never addressed, overall everything else was excellent.
Stayed 4 nights in Apr 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Very walkable and streetcar was across the street. Sloan at the front desk was wonderful in helping us change rooms when we were first right next to the elevators! Made all the difference in our stay! Thank You!
Stayed 3 nights in Apr 2024

6/10 Okay

jacqulyn

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was awesome. The bed was like a taco. I literally had to lay in the middle because it sunk in the middle. Room had a smell. Fridge didn’t work until we moved it to another plug. Couldn’t use the coffee make because there was something stuck inside the area u put water.
Stayed 3 nights in Apr 2024

6/10 Okay

Karen, Kansas City

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property is in a great location. Noise should be expected based on this location. Property is just plain wore out, clean but old and thread bare.
Stayed 5 nights in Apr 2024

8/10 Good

Quanterra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very cold as to the heater qasnt working. It was 50 degrees out and the air was stuck on 68.
Stayed 1 night in Apr 2024

2/10 Terrible

brian, MONCTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

sheldon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and helpful staff. Beautiful decor and close to burbon street
Stayed 4 nights in Apr 2024

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, restaurant menu impressive and they have over 200 different bourbons!
Stayed 2 nights in Apr 2024

6/10 Okay

Greggory

Travelled with partner
Liked: Staff & service
So the property was in a great location at Canal and Bourbon, couldn't ask for a better spot. The side of the hotel i was in there was only one elevator working, the other one seemed to be broken the whole time i was there. Outside the main entrance there seemed to be always a group of locals, not sure what they were doing but it made me feel a little uncomfortable. Limited interaction with staff, that said my room was late in being ready when we got there for check-in which is at 4pm and i got there at 3:45 pm. Once inside the room it was very quiet, the window view wasn't good, it was a build that was abandoned and falling down. The room itself was good and comfortable and was roomy enough for 2 people. The best part of the hotel as i said was location as it was good to get around and still be close to the hotel. Thx
Stayed 5 nights in Mar 2024

4/10 Poor

kim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The thermostat was hard to regulate and due to the thin bedding we feoze most of the 1st night. Instructions on using the thermostat or extra blankets would be helpful. The fridge in our room got ao cold it froze several items resulting in a can of soda exploding. Overall great experience and would stay again (in a larger room).
Stayed 3 nights in Apr 2024

6/10 Okay

Robert

Disliked: Cleanliness, property conditions & facilities
You’re only really staying here because it’s so close to Bourbon Street. Rooms are very small and a bit out dated. My lights had a short in them and just kept cutting off anytime I would sit things down on my table. Someone threw up in the hallway and wasn’t cleaned up till hours later. Staff was ok but I can tell that they are getting tired of dealing with all the drunks walking in. It’s always loud outside my door in the hallways. Lucky it didn’t bother me too much but I’m sure others wouldn’t like that so much. I’d stay here again though. It’s very convenient but that’s it.
Stayed 4 nights in Apr 2024

8/10 Good

Jean, Essex

Liked: Cleanliness, staff & service, property conditions & facilities
Room was large. Great location. Easy to find. Elevator fast. Patio pool deck was good for lounging. Beds hard and water pressure low. But I would stay there again
Stayed 6 nights in Apr 2024

8/10 Good

Matthew

Stayed 1 night in Mar 2024

8/10 Good

Kristi LeAndra

Travelled with partner
Liked: Cleanliness, staff & service
Every thing was great
Stayed 3 nights in Apr 2024

6/10 Okay

AYANNA, STOCKBRIDGE

Travelled with partner
Disliked: Property conditions & facilities
Arrived 830am. Waited long for 4pm check in when so many check in prior to us! All contact info correct! Hotel need updates. Toilets low to floor walls thin. Luggage check in great. Bellsmen great
Stayed 3 nights in Apr 2024

4/10 Poor

Richie

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Issues with responses from staff, was never able to get safe reset because of late responses…hung door sign that said not to clean room for 3 days but each day the room was cleaned, soap dispenser in shower broken, hallway light burned out and wasn’t changed despite request.
Stayed 3 nights in Apr 2024

2/10 Terrible

Davina, Brooklyn

Disliked: Cleanliness, amenities, property conditions & facilities
The toilet was backed up for days. The walls were cracked. Locals outside lurking. I didn't feel safe.
Stayed 3 nights in Apr 2024

4/10 Poor

Kayla

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We were given our key after check in time which was at 5 something. They have no water on our last day there and was given water bottles as a substitute to brush your teeth ext
Stayed 4 nights in Apr 2024

8/10 Good

Angela, Danville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Yvette

Valet parking
Stayed 1 night in Apr 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Theresa

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was clean as expected but it only had 2 towels for a room of 4 people. I also booked a Street view room & got a room facing a Huge A/C unit which obviously was not as Advertised. The rooms DO NOT have a Refrigerator & it only had 1 trash can in the bathroom. The Ice Machine on our floor DID NOT WORK! I went to 3 other Ice Machines on different floors before I found one that WORKED to actually get ICE. Our room sounded like a roller coaster was going through our room all night long which imakes it really hard to actually sleep. I’m Not sure if it was the Elevators which were beside our room or the huge A/C unit turning on & off outside our rooms window all night. I have stayed at this Property before & it was a lot quicker & more organized on our last visit to get parked/checked in. I was Disappointed in The Crowne Experience this visit.
Stayed 1 night in Apr 2024

2/10 Terrible

Christopher Lee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Annie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The fire alarm kept going off all morning which was tough. The hotel was nice enough but the lobby is definitely the nicest part. The room was nice enough but a little muggy, but the bed was comfy and the shower pressure was good.
Stayed 1 night in Apr 2024

10/10 Excellent

Ronito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice location, good for vacation,
Stayed 2 nights in Apr 2024

4/10 Poor

Good music

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was ok as far as the location. The rooms however wasn't the best. The lighting wasn't the best. The view outside the window was not a view at all.
Stayed 1 night in Apr 2024

8/10 Good

Bobby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located to most places, easy walking distance s.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and close to all major touristic places
Stayed 2 nights in Apr 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024

10/10 Excellent

Ernesto, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect and the area was great to walk around. People was so friendly and the Bourbon House Restaurant attached in the lobby was delicious!!!
Stayed 6 nights in Mar 2024

10/10 Excellent

JORGE A

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, not like bad reviews say
Stayed 2 nights in Apr 2024

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like is that there was no microwave on the property.
Stayed 2 nights in Apr 2024

8/10 Good

H

Liked: Cleanliness, staff & service
Very convenient
Stayed 2 nights in Apr 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
From the moment you walk into the building it smelled like weed. The hotel had its fire alarms blare at 3am twice over the weekend. We didn’t hear anything from the staff over the intercom for over 5-10 minutes letting us know it was a false alarm. Our coffee machine was broken. We asked numerous times to get it replaced and nothing was done. The room was stuck at 55 degrees. We slept in sweaters because the blankets were too thin. We asked for extra blankets and were only given one. This is the worse experience I’ve had. Including with housekeeping. The first day, they arrived after 6pm. Then the day we left they arrived at 7am. They opened the door without knocking and we were still sleeping. Luckily we had the door lock.
Stayed 3 nights in Apr 2024

6/10 Okay

Jeniffer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The emergency alarm went off two nights in a row in the middle of the night. No explication, no apology.
Stayed 3 nights in Apr 2024

6/10 Okay

Connie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Suites are on Bourbon Street. We were placed on the 3rd floor and the noise was very loud until 2 or 3 am. The offer for remediation was ear plugs. The beds were very uncomfortable. They provided only one room trash can and did not remove any other trash. The elevators broke down one afternoon for hours and stairs were not opened...finally the service elevator was proved. As the days went by the hand towels and washcloths were depleted and never replace in a 5 day stay.
Stayed 5 nights in Apr 2024

2/10 Terrible

JT

Travelled with family
Disliked: Amenities
Sorry I didn’t every want to go back again
Stayed 3 nights in Apr 2024

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a few days and staff was very helpful. Beautiful hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of it all.
Stayed 5 nights in Apr 2024

10/10 Excellent

Essam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of lottery in the area
Stayed 1 night in Apr 2024

2/10 Terrible

Timothy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My car was damaged and no one paid to fix it.
Stayed 1 night in Mar 2024

10/10 Excellent

wilbert Jr

Travelled with partner
Liked: Property conditions & facilities
Day time manager don’t know how to talk to peoples , she black, other than that everything was good
Stayed 4 nights in Apr 2024