Exterior

Reviews of Roami at Bourbon Place

4 out of 5
Roami at Bourbon Place
127 Carondelet Street, New Orleans, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 13 out of 31 reviews" "
Rating 8 - Good. 11 out of 31 reviews" "
Rating 6 - Okay. 4 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 2 out of 31 reviews" "

9.0/10

Cleanliness

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Nicole

Liked: Amenities
Disliked: Cleanliness
They checked us into a room that had not been cleaned. Couldn’t get anyone on the phone for a long time. Gave us a “$80” refund which we never received.
Stayed 3 nights in Apr 2024
Response from Maria, Guest Experience on 26 Apr,2024
Hi, Nicole! Thank you for bringing this to our attention, and we sincerely apologize for the oversight regarding your room's condition and the challenges you experienced in reaching our team. This is certainly not the standard we strive to uphold. We're also sorry to hear there were issues with the processing of your refund. We will review this matter immediately to ensure it is resolved promptly. Your feedback is invaluable, and we are committed to making things right.

10/10 Excellent

Marlon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I've been to N.O plenty times in my life and have stayed at some pretty good hotels but this property that we stayed at this trip is by far our new home away from home when we coming to visit. The location is perfect, the apartment was beyond perfect from the time we walk in the door. The high ceilings to the open floor plan. The bedroom exceeded my expectations, love the full kitchen and the big washroom. I'll be staying here for now on when i visit.
Stayed 2 nights in Mar 2024
Response from Maria, Guest Experience on 5 Apr,2024
Hi, Marlon! Thank you for your wonderful review! We're delighted that our property exceeded your expectations and provided you with a perfect home away from home during your visit to N.O. It's fantastic that you appreciated our ideal location, spacious apartment, and all its amenities. We can't wait to welcome you back on your future visits - you're always welcome here!

8/10 Good

Candrice

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Maria, Guest Experience on 21 Feb,2024
Hello, Candrice! We appreciate your feedback, even though we wish your experience had been more satisfying. We're here to address any concerns you may have, so please don't hesitate to share any details you'd like to discuss.

8/10 Good

Bonnie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love this place but the street noise at night in 4A is loud for a light sleeper.
Stayed 3 nights in Jan 2024
Response from Maria, Guest Experience on 31 Jan,2024
Hi, Bonnie! Thank you for sharing your love for our place! We're delighted to hear that you enjoyed your stay. We understand that street noise can be a concern for light sleepers, and we appreciate your feedback. Looking forward to hosting you again!

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, large rooms, like being in an apartment
Stayed 3 nights in Nov 2023
Response from Maria, Guest Experience on 26 Jan,2024
Hi, Craig! Thank you for sharing your experience! We're thrilled to hear that you enjoyed the quiet ambiance and spacious rooms—it's like having your own little apartment. Should your travels lead you back to our city, we look forward to welcoming you again.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Maria, Guest Experience on 19 Dec,2023
Hi, Paul! Your perfect score has made our day! We're overjoyed that you had a delightful stay and appreciated our efforts to provide a memorable experience. We can't wait to have the pleasure of hosting you again soon.

8/10 Good

Franricia

Liked: Cleanliness, amenities, property conditions & facilities
I love staying with Roami. This was a new location..everything was great with 2 exceptions..the parking sucks..and I the utensils were rusted. Other than that I’ll continue to support the properties!
Stayed 1 night in Nov 2023
Response from Maria, Guest Experience on 29 Nov,2023
Hello, Franricia! Thank you for your continued support and for choosing Roami! We're thrilled you love staying with us. We apologize for the inconvenience with parking and the rusted utensils – your feedback is crucial, and we're actively addressing these issues. We look forward to hosting you again for an even more seamless experience.

8/10 Good

philip

Business traveller
Liked: Cleanliness, room comfort
Enjoyable stay in NO
Really liked the unit. Quite comfortable and great location. On the streetcar line so can be a bit noisy, but everywhere in NO can be a bit noisy. Only negatives were no bath mats and no plug for the bathtub.
Stayed 4 nights in Nov 2023
Response from Maria, Guest Experience on 23 Nov,2023
Hi, Philip! Thank you for your kind words! We're delighted to hear you enjoyed the comfort and location of our unit. Your feedback about the bath mats and plug for the bathtub is duly noted – we'll make sure to address that for an even more pleasant stay next time. Looking forward to hosting you again soon!

8/10 Good

Todd

Stayed 4 nights in Oct 2023
Response from Maria, Guest Experience on 3 Nov,2023
Hi, Todd! We appreciate your feedback, even though we wish your experience had been more satisfying. We're here to address any concerns you may have, so please don't hesitate to share any details you'd like to discuss.

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, room comfort
Great stay
Beautiful apartment! I would recommend. The bed is so comfortable. Great walking distance from everything. Plenty of stores and food near by. It’s just sketchy outside at night but once I’m in the apartment I feel comfortable and it’s quiet. There’s no parking. Since everything was walking distance and we didn’t need the car we parked at Hilton a few blocks in the garage for $25 dollars a night. I will definitely book again when I come back to New Orleans.
Stayed 2 nights in Aug 2023
Response from Maria, Guest Experience on 28 Aug,2023
Hi, Tamara! Thank you for your wonderful feedback. We're thrilled to hear that you found our apartment beautiful and comfortable and that the location was convenient for your needs We appreciate your insight about the neighborhood, and we're pleased that once inside the apartment, you felt comfortable and enjoyed a peaceful atmosphere. Your parking tip at the Hilton is valuable for future guests, and we're glad you found it convenient. We look forward to welcoming you back when you return to New Orleans. Please don't hesitate to reach out, and we'll ensure your next stay is just as enjoyable.

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Maria, Guest Experience on 14 Aug,2023
Hi, Yvonne! Your perfect rating is greatly appreciated! We're delighted that you had a wonderful experience and enjoyed our offerings. Your satisfaction is our ultimate reward, and we're eager to continue impressing you during your future visits.

10/10 Excellent

jorge

Liked: Cleanliness, room comfort
Property was awesome, great location. Only issue ( out of hotels control) was noise from outside. I would recommend, black out curtains for room 3A, morning light extremely bright. Hard to sleep after spending all night on Bourbon St., Besides that, awesome hotel
Stayed 3 nights in Jul 2023
Response from Maria, Guest Experience on 9 Aug,2023
Hello, Jorge! Thank you for your positive feedback and for choosing our property for your stay. We're delighted to hear that you enjoyed our awesome location. We appreciate your suggestion regarding blackout curtains Your comfort is our priority, and we'll take your recommendation into consideration to enhance future stays. We hope the outside noise didn't detract too much from your overall experience. We're glad you still found our unit to be awesome, and we would be thrilled to welcome you back for another memorable stay in the future.

10/10 Excellent

kaitlyn

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2023
Response from Maria, Guest Experience on 31 Jul,2023
Hello, Kaitlyn! Thank you for your perfect score rating! We're glad that you had a great experience with us.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Next to two busy restaurants and area smells of trash in AM, but great location next to Canal Street and easy to get to location close to everything. Plus, place is clean and has great dining with ceiling window for natural light. Large bedroom and great 1.5 bath and full kitchen.
Stayed 5 nights in Apr 2023
Response from Maria, Guest Experience on 28 Apr,2023
Hi Richard. Thank you for taking the time to leave a positive review of your recent stay with us. We're thrilled to hear that you enjoyed our nice area, clean rooms, and had a great time during your stay. We can't wait to welcome you back for another enjoyable stay in the future!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This worked out great for our visit.
Stayed 3 nights in Mar 2023
Response from Maria, Guest Experience on 28 Mar,2023
Hello Mary. Thank you for taking the time to share your feedback with us! We hope you have a chance to stay again in the future.

6/10 Okay

Dr.Mark

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It was so close to everything and major parade routes for Mardi Gras.
Stayed 5 nights in Feb 2023
Response from Maria, Sextant Stays Guest Experience on 28 Feb,2023
Hi Dr. Mark. Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you found our property's location convenient for Mardi Gras. Also, we are sorry to see that your rating with us did not meet your expectations, and we would like to apologize for any inconvenience caused during your stay. We strive to provide our guests with the highest level of service and comfort, and we regret that we fell short in your case. Thank you again for your review, and we hope to have the opportunity to welcome you back to our place in the future.

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, amenities
Bourbon Street and the central French Quarter are just a few steps away. The top 2 restaurants were very close. I loved its location.
Response from Maria, Sextant Stays Guest Experience on 21 Dec,2022
Hi Bryan. Thank you for your review and for choosing our property. I’m happy you enjoyed your stay, and I look forward to having you again as a guest.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2022
Response from Maria, Sextant Stays Guest Experience on 7 Jul,2022
Hello Steven. Thank you for giving us a perfect rating and for staying with us. It is great to know you enjoyed your stay. Please think of us again on your next visit.

10/10 Excellent

Melissa, Henderson

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place was great! It was right in the middle of everything- one block form Bourbon, tons of restaurants and shops. The Place itself was very clean, inviting. perfect for our bachelorette trip! Thank you for the awesome girls weekend! Definitely recommend!
Stayed 3 nights in Jun 2022
Response from Maria, Sextant Stays Guest Experience on 1 Jul,2022
Hi Melissa. Thank you for recommending our property to other travelers. We enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Overall condition and cleanliness was very good. Just missing a soap in one of the bathrooms and the soap dispenser in the kitchen didn't work. Loved the balcony and that the location was very close to the French Quarter.
Stayed 3 nights in Apr 2022
Response from Maria, Sextant Stays Guest Experience on 25 Apr,2022
Thank you for your feedback. We will be looking into these issues to make sure they are corrected. We are glad you enjoyed your stay with us and looking forward to welcoming you again in the future.

8/10 Good

steven

Liked: Cleanliness, room comfort
No wifi. Despite 3 calls
Great place. The wifi never worked despite me calling 3 times. The only problem was they didnt have cable , so the wifi working was needed to hook up to the tv for anything and it never did. Otherwise, place was as advertised
Stayed 4 nights in Apr 2022
Response from Maria, Sextant Stays Guest Experience on 7 Apr,2022
We apologize for the inconvenience, Steven. Rest assured that we will take action on your mentioned concern as it helps us make decisions regarding improvements to our place and service. Thank you for staying with us.

2/10 Terrible

CALVIN

Liked: Cleanliness, room comfort
No sleep-horrible noise All night long!
If you party all night and don’t want to sleep then you can stay here. But if you want a good nights rest, forget it. This place is next to Bourbon St where people drink, smoke weed, party, loud music, loud talking, yelling-All night long. Also, The trolley runs up and down the street all night long and when it slows down or stops it sounds like it is tearing up asphalt and concrete. There are construction workers with heavy equipment working in front of the hotel and they make loud noise All night long! It is impossible to sleep here. I was miserable. I’ll never stay here again. It’s a nice apartment and in a convenient location next to the French quarter, but you can’t fall asleep or stay asleep for very long. The worst noises wake you up. We were never warned about the noise level. Take it seriously. Also one of the other lodger’s smoked in the stairwell and set off the fire alarm at 10:00 pm. We had to evacuate until someone came and reset the alarm and cleared the building. That was really annoying and inconvenient. The real problem is that the noise from the street never ends; It’s constant. It is one noise after another after another.
Stayed 2 nights in Mar 2022
Response from Maria, Sextant Stays Guest Experience on 17 Mar,2022
We are sorry that your experience at Sextant Stays didn’t quite match your expectations. Again, we apologize for the inconvenience and thank you for staying with us.

10/10 Excellent

Candice

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The contactless check in was so easy. The location is great if your interested in exploring downtown. Unfortunately, there are random people who want to hang out in front of the door because of the way it’s ducked off, but a simple excuse me worked out well for me. Was a little concerned about someone following me in because the door closes so slow and it’s a busy street, but a little look over the shoulder made me feel better. The inside is cozy clean and inviting! All of my questions and concerns were responded to in a timely manner, but everything is literally already there. I had few questions and fewer concerns. Great stay! Yea
Stayed 3 nights in Jan 2022
Response from Maria, Sextant Stays Guest Experience on 18 Jan,2022
Thank you for staying with us, and it is great to know you enjoyed your stay. Please think of us again on your next visit.

8/10 Good

Andrea

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hugh apt, clean with kitchen, dining room, bedroom and living room. The only I didn't like was the wifi. Forget about working and using your phone at the same time. Signal was horrible.
Stayed 5 nights in Oct 2021
Response from Maria, Guest Review Specialist on 12 Oct,2021
Hello Andrea. We apologize for the wifi issue and inconvenience. Have you reported it to us during your stay because we will fix this issue as soon as possible? Thank you for staying with us.

2/10 Terrible

kenneth

Terrible tech support
5 night stay…..all tv function is controlled by WiFi. (No cable). The WiFi in the living room did not work….I called and talked to a representative 5 times…..no resolution. The final time, the representative asked me to wait there for an hour, and someone would come. I waited 2 hours, but no one came. I gave up.
Stayed 5 nights in Jul 2021
Response from Maria, Guest Review Specialist on 21 Jul,2021
Hi Kenneth. We are disappointed to read that you did not have a pleasant experience and can assure you we will check our WiFi connection for this property. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Thank you for staying with us.

10/10 Excellent

Marianna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved it!
Stayed 2 nights in Sep 2023
Response from Maria, Guest Experience on 20 Sept,2023
Hello, Marianna! Thank you for your concise and wonderful feedback! We're thrilled to hear that you loved your experience with us. Your satisfaction is our ultimate goal, and we can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien
Response from Maria, Sextant Stays Guest Experience on 5 Dec,2022
Hi Diego. Thank you so much for staying with us. We look forward to hosting you again soon for another fantastic experience. Have a beautiful day!