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Reviews of Windsor Motel

2 out of 5
Windsor Motel
2976 US Route 9W, New Windsor, NY

Reviews

5.0
Rating 10 - Excellent. 5 out of 139 reviews" "
Rating 8 - Good. 28 out of 139 reviews" "
Rating 6 - Okay. 29 out of 139 reviews" "
Rating 4 - Poor. 38 out of 139 reviews" "
Rating 2 - Terrible. 39 out of 139 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

4.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discussing
I have stayed in many hotels around the world, this was the most disgusting plaice i stayed in
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
nice park by the river and Irish bar near by
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice management. Went out of their way to help make our stay enjoyable. Price was great and location awesome.
Stayed 5 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Do not list this motel as a place to stay avoid this and find a safer cleaner and slightly more expensive place to stay.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2021

8/10 Good

Lela

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020

4/10 Poor

Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Spend the extra money for a better place
The bed was small and very hard and uncomfortable and overall just unpleasant.
Stayed 1 night in Sep 2020

8/10 Good

YETUNDE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, Quiet, Available parking space in front of the room, Service readily available.
Stayed 28 nights in Jun 2020

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great motel
Great motel for a mid trip break, The Sloop Hill State Unique Area is walk/short drive and is a great river park
Stayed 1 night in Jun 2020

4/10 Poor

Janet

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
UGH
Lock on door did not work, no security chain, no tissues, no plastic cups gross dirty parking lot . room was clean . portable hater hard towels what do expect for a cheap place
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It is not fully operational It is under construction
Stayed 2 nights in Sep 2019

6/10 Okay

Luisa

Disliked: Property conditions & facilities
Place in process of total renovation. Much needed.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible place dirty and smells cops go threw not a place people want to stay
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Very poor motel. They are in the midst of renovation and it shows. For example, there were cement block chips right outside our door. In fairness, I think they are trying to improve the place, but until that is done, this is like a third world hotel. I feel misled, and as a result, I won’t use hotels. Com again.
Stayed 1 night in Aug 2019

2/10 Terrible

Leigh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save yourself, just keep driving!
Whoa!! This felt like I stayed in the middle of a horror movie. I was so uneasy the entire time. Rooms had a layer of dead bugs along window, numerous holes in walls, shower. Strange odor. The door and especially the windows did not make me feel secure with the types of locks. Lobby had an even stranger odor of cheap cleaner mixed in with mold and I'm not even sure. Clerk was coldish and rude. Sleeping in rest area with windows open next to a Max prison that had serial killer escapees would have felt safer and smelt better. .... Just go..don't. i like I said, I felt I was in middle of a horror movie * shutter
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't feel safe. The floors were uneven and slanted about 8 degrees West. I was afraid I was going to fall through the floor. The room and bathroom smelled of mold. The shower walls were caked with mold. I tried to spray with Lysol. The toilet was not stable. The window did not lock in the bathroom. The place should be condemned. Why was this place on expedia???
Stayed 3 nights in Aug 2019
Response from harry on 31 Aug,2019
Thank you for taking the time to complete our online survey regarding your recent stay at our Motel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. we are currently remolding our property. Your satisfaction is very important to us. The feedback you provided will be used to make the necessary improvements to ensure we offer an exceptional experience for our guests in the future. I do hope that you will consider staying with us again in the future so that we can have another chance to provide you with a better experience. Sincerely,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discrimination against the mentally disabled
They were very unkind to me and my family I was there for two days before they told me I had to leave and refund my money and they lied saying that he was giving us another room but said that there was no more rooms after I already checked out. I was discriminated against for being mentally and emotionally disabled and I do not recommend staying there.
Stayed 2 nights in Aug 2019

4/10 Poor

Susan

Disliked: Property conditions & facilities, room comfort
Easy check in and out. Mold in bathroom on ceiling, shower, and walls. Very thin walls could hear conversations of those outside as well as in rooms next door.
Stayed 1 night in Aug 2019
Response from harry on 25 Aug,2019
Thank you for taking the time to complete our online survey regarding your recent stay at our Motel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. we are currently remolding our property. Your satisfaction is very important to us. The feedback you provided will be used to make the necessary improvements to ensure we offer an exceptional experience for our guests in the future. I do hope that you will consider staying with us again in the future so that we can have another chance to provide you with a better experience. Sincerely,

6/10 Okay

Jenny

Disliked: Cleanliness, property conditions & facilities
fast wi-fi ,big room, friendly host, but some stuff are old and broken
Stayed 2 nights in Aug 2019
Response from harry on 10 Aug,2019
Thank you for taking the time to complete our online survey regarding your recent stay at our motel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. also we let you know that we start remolding our rooms so very soon you will get new rooms.I do hope that you will consider staying with us again in the future so that we can have another chance to provide you with a better experience. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You always have excellent service in performance there's no need to add a bit more goes through words should mean a lot to y'all
Stayed 2 nights in Jul 2019
Response from harry on 9 Jul,2019
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Windsor Motel Near Stewart International Airport.Management was happy to hear that you was pleased with the staff and you enjoyed the soft beds. Thank you so much for your business and we look forward to seeing you on your next trip. Thank You,

8/10 Good

Kiriaki

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019
Response from harry on 2 Jul,2019
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Windsor Motel Near Stewart International Airport.Management was happy to hear that you was pleased with the staff and you enjoyed the soft beds. Thank you so much for your business and we look forward to seeing you on your next trip. Thank You,

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
This motel was deceptive starting with the unkept grass front, swimming pool filled in w/dirt and construction debris and overflowing dumpster piled on top, No continental breakfast available. Room #35 had the a/c unit mounted within a closet that had the door removed. Big tip-off were the 4 roach traps along the floor boards and the stain bed covers. A policeman I met said Windor's police and other agencies always make drug and vice arrests at this hotel. Cops were out front nightly. No screens on windows in rear of room. A map in lobby showed town and when asked what local sites were popular-clerk couldn't find motel's location to reference attractions. Rating F with 3 stars.
Stayed 4 nights in May 2019
Response from harry on 2 Jul,2019
Dear Guest, My sincerest apologies for your inconvenience you may have experienced during your stay. We take great pride in keeping our rooms warm, clean, and welcoming, and it's disappointing to learn that this wasn't the case in your experience. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction and feedback very important to us. We will take them strongly in consideration what you suggest about maintenance and housekeeping, to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely

6/10 Okay

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from harry on 28 Jun,2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We are living through a remodel of an 18th century farmstead. Needed the most inexpensive option to shower and sleep. The Windsor Motel is clean and has ample hot water. One complaint... I would have enjoyed an outlet in the bathroom (or anywhere) in which to plug in a blow dryer, but there wasn't any. I'll live. : )
Stayed 1 night in Jun 2019
Response from harry on 4 Jun,2019
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Windsor Motel Near Stewart International Airport. we are remolding rooms at the moment. Thank you so much for your business and we look forward to seeing you on your next trip. Thank You,

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly, but last choice
The owners/workers were very friendly. The sheets were clean and the towels were new. Needs a lot of work, and is a run down motel, but for trying to find a cheap place to stay at the last minute on a very busy weekend in the area, it worked.
Stayed 2 nights in May 2019
Response from harry on 28 May,2019
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Just horrible
From mouse poison bait stations in the bathroom to exposed filthy box springs on the beds, this place doesn’t even try to present as a decent place to stay. Don’t stay here.
Stayed 1 night in May 2019
Response from harry on 28 Jun,2019
Thank you for taking the time to complete our online survey regarding your recent stay at our motel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Housekeeping has been notified and we will fix this issue immediately. Your satisfaction is very important to us. The feedback you provided will be used to make the necessary improvements to ensure we offer an exceptional experience for our guests in the future. I do hope that you will consider staying with us again in the future so that we can have another chance to provide you with a better experience. Sincerely,

6/10 Okay

pat

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from harry on 17 May,2019
Thank you for taking the time to complete our online survey regarding your recent stay at our motel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Tai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst than the bates motel
Their was some type of rodent in my room. There was no heat. My room had a space heater. There was hairs around the tub. The sheets couldn’t have clean, I Broke out in hives. I stayed here out of sheer desperation.
Stayed 1 night in Mar 2019
Response from harry on 1 Apr,2019
Thank you for taking the time to complete our online survey regarding your recent stay at our Motel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I have notified housekeeping on this matter and do sincerely apologize. Your satisfaction is very important to us and we will be using the feedback you provided to make the needed improvements to ensure we offer an exceptional experience for our guests in the future. I do hope that you will reconsider staying with us again in the future so that we can have another chance to provide you with a much better experience. Sincerely,

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness
The floor tiles near the toilet were sinking possibly do to water damage. No heat except for a space heater that was on upon arrival. No heat in bathroom too cold to even take a shower. Hot water took to long to come through even to shave. I WILL NO RECOMEND THIS PROPERTY.
Stayed 1 night in Mar 2019
Response from harry on 30 Mar,2019
Thank you for taking the time to complete our online survey regarding your recent stay at our motel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I have notified housekeeping on this matter and do sincerely apologize. Your satisfaction is very important to us and we will be using the feedback you provided to make the needed improvements to ensure we offer an exceptional experience for our guests in the future. I do hope that you will reconsider staying with us again in the future so that we can have another chance to provide you with a much better experience. Sincerely,

6/10 Okay

Bam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from harry on 18 Mar,2019
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not bad just gross bathroom
The room wasn’t bad except for the bathroom the shower kept dripping on the floor and the walls, windows and bathroom need fixing and or replacing it made uncomfortable to use it.
Stayed 1 night in Mar 2019
Response from Harry Gandhi on 7 Mar,2019
Dear Guest, My sincerest apologies for your inconvenience you may have experienced during your stay. We take great pride in keeping our rooms warm, clean, and welcoming, and it's disappointing to learn that this wasn't the case in your experience. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction and feedback very important to us. We will take them strongly in consideration what you suggest about maintenance to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018
Response from Harry on 18 Feb,2019
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Windsor Motel Management was happy to hear that you was pleased with the staff and you enjoyed the soft beds. Thank you so much for your business and we look forward to seeing you on your next trip. Thank You,

2/10 Terrible

Jeanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS! MOLD AND MILDEW! YUCK!
Terrible place. Mold and mildew in shower. Windows don't lock and BED BUGS! BED BUGS! BED BUGS! HORRIBLE. DO NOT STAY HERE. Also a weekly and a man followed me around. Unsafe.
Stayed 4 nights in Oct 2018

6/10 Okay

tim, Utica ny

Liked: Staff & service
good hotel if you need a cheap one just a room and a bed if you want more you need a different hotel
Stayed 2 nights in Oct 2018

4/10 Poor

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was in poor condition.
Stayed 1 night in Oct 2018

4/10 Poor

Dan, Dallas, TX

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very Poorly Maintained. Original showers and fixtures from the 50s or 60s. Appears to be clean.
Stayed 1 night in Oct 2018

2/10 Terrible

Disgusted

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was by far the worst hotel we ever stayed in. If you have a choice choose your car.
Stayed 1 night in Oct 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

2/10 Terrible

Kenenth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2018

8/10 Good

Reed, Ithaca, NY

Liked: Cleanliness, staff & service, room comfort
It was reasonably priced. Staff was very friendly. Room had some rough spots (punch marks in bathroom door, broken towel rack, small shower). Overall, it was worth the price. A little TLC and it could be a much nicer facility.
Stayed 1 night in Sep 2018

6/10 Okay

Raymond

Rooms need renovation. Bathroom tiles falling off. Shower are small and molding on gravel. Very poor lighting. Bulgie mattress. Never again.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs great renovation! Not neat or clean. Only good thing was tv.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
worst I've seen.
Stayed 2 nights in Aug 2018

4/10 Poor

Neela

Disliked: Staff & service, property conditions & facilities, room comfort
I would not be staying at this place.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON’T Go there you’ll. Be very disappointed!
This place is a DUMP & FILTHY! We arrived at 10:00PM because we weren’t arriving with the directions & the office kept misleading us & then telling us something else. The walls & baseboard have most likely never been cleaned. Bottom line I wouldn’t suggest this place to even a bag person
Stayed 1 night in Aug 2018

8/10 Good

agatha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

6/10 Okay

Sean

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Will not return to this hotel
The rooms were in pretty bad shape, and the shower was pretty poor. There was about an 1/8th of a roll of toilet paper with no spare. I had to walk down to the office to get another one. There were stains on a rag that looked awful. The walls were thin and the A/C unit was extremely loud. The two men who worked there however, were very polite and responsive.
Stayed 2 nights in Jul 2018

8/10 Good

Peter Angus

Liked: Cleanliness
Stayed 1 night in Jun 2018