Thank you for the review! I am happy to see that you liked the bed and the culture that we have curated for ourselves. My sincerest apologies for the lack of water pressure that you experienced along with the other things you mentioned. Sincerely, I would like to apologize for us not having coffee in our rooms. As a brand, we do not have coffee in the room because we serve coffee at our bakery counter in the restaurant.

Thank you for your kind words, Nicola. Glad to see that you enjoyed yourself here. My sincerest apologies for the lack of communication regarding the keys. It honestly caught all of us off guard because I wasn't made aware of it myself. Sorry!

As a brand we have opted to have black tea in the room instead of coffee. I sincerely apologize for this inconvenience.

Thank you for the kind words, Gary. Many thanks.

Thank you, Barbara!

Cindy, see us again next time!

We appreciate you for the review!

Thank you for being our guest, Katherine. We appreciate you.

I am glad to see that you were able to have quiet, restful stay with us. Please see us again the next time you are in the area.

Hi Hevin,you rock! see you soon again

Hi Carl ,So Glad you enjoied you stay! we cant to host you again

Hi Susan,Thank you for the review

Thanks for your kind words regarding our Bar offerings. We'll see you soon!

Thanks for you wonderful review!

Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We appreciate your suggestion regarding in-room coffee amenities.Your comfort and convenience are important to us, and we take all guest feedback seriously as we strive to enhance our services and amenities. We understand the importance of a morning coffee to start your day right, and we will certainly consider your suggestion for future improvements.We hope that despite this minor inconvenience, you had an enjoyable stay with us. If there are any other suggestions or feedback you would like to share, please do not hesitate to reach out to us directly.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.Ron & Team @ Ace BK

We are so glad that you enjoyed your first time in NYC with us! See us again the next time you are in Brooklyn!

We are elated that you loved the music! Thanks for staying with us!

Thanks for staying with us, Freddy!

Ricardo, we are glad you liked your stay!

Aisha, thanks for the review!

It is great to see that you enjoyed your time here.

I'm sorry Larry. Did you happen to give us a chance to fix this before you departed?

Thanks for the review, Kathleen!

Thanks for the review!

We value you for taking the time to leave us a review! Have a great day!

Martin, we are in the process of investigating why the fire alarm went off. We take this seriously and want to ensure this is resolved properly. Realistically, these things take time. However, please know that it is being taken care of. Thank you for the review and I'm sorry this happened during your stay.

Thank you for staying with us, James. Please see us again the next time you are in Brooklyn!

We'll see you next time, Milna! Thanks for staying with us!

Hello Siman. We are glad that you enjoyed your stay. See us again next time!

Thanks for the review, Darlene!

Thank you immensely for sharing your delightful experience with us! We are thrilled to learn that your stay with us was nothing short of exceptional.It brings us immense joy to hear that you found our concrete-walled rooms to be incredibly soundproof, allowing for a serene and peaceful environment throughout your stay.Moreover, we are delighted that our convenient location, just a short 5-10 minute stroll from Barclays, subways, and an array of restaurants, added to the convenience and enjoyment of your visit. We understand the importance of accessibility and are pleased that our prime location contributed to the overall satisfaction of your stay.Once again, we express our heartfelt gratitude for your kind words and glowing review. It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back for another memorable stay.

Hi Richard thanks for the review

Hi Curtis, Thank you for the amazing review. You are awesome !

Hi Stephen,Thanks for the review hope to host you again soon!

Hi Kyle, Thank you for the review !

Hi Junwei, Thank you for the review hope to have you back soon!

Hey Chakravarthy, we're genuinely disheartened to hear about your less-than-stellar experience. ] Our sincerest apologies for falling short of your expectations – we aim for nothing less than perfection! Torn carpets certainly don't align with the high standards we strive for. Rest assured, we're on it , working diligently to spruce things up and ensure every corner shines bright once more! Your feedback is like a guiding light, illuminating the path toward improvement. We hope for the opportunity to welcome you back and showcase the true essence of our hospitality. Until then, wishing you only the finest stays wherever your travels may take you.

Thanks Elizabeth for you amazing review. See you soon!

Thanks for your amazing review. We'll be waiting for your next visit!

Hi Oliver, Thanks for the review!

Thanks for being the perfect guest, Ricardo!

Thank you for staying with us, Ashley!

Dear Karen,Thank you for sharing your recent experience at our hotel. I apologize for the inconvenience and disappointment you encountered during your stay. Your feedback is crucial to us, and I assure you that we take it seriously.I will address these issues with our team promptly.Regarding the absence of complimentary coffee and the perceived lack of customer service, I understand your frustration. Rest assured, we are committed to making necessary improvements.Your satisfaction is important to us, and I hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,

Thanks for the review, Charlotte.