3 bars/lounges, rooftop bar, cocktail bar

Reviews of Freehand New York

4 out of 5
Freehand New York
23 Lexington Ave, New York, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 511 out of 1007 reviews" "
Rating 8 - Good. 241 out of 1007 reviews" "
Rating 6 - Okay. 138 out of 1007 reviews" "
Rating 4 - Poor. 77 out of 1007 reviews" "
Rating 2 - Terrible. 40 out of 1007 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Amy

Disliked: Staff & service, property conditions & facilities
Unfriendly and unhelpful staff, very dark, noisy music, tiny unimpressive rooms.
Stayed 1 night in May 2024
Response from Team Freehand on 17 May,2024
Amy, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun, quirky. Room VERY small.
Stayed 1 night in May 2024
Response from Team Freehand on 16 May,2024
Lauren, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Team Freehand on 16 May,2024
Kevin, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

8/10 Good

Alexis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Freehand is in a convenient area to walk to many destinations and its also only one block from a subway line. The staff was all courteous and answered any questions we had. The rooftop bar is a nice option to spend time with a group. We also enjoyed the unique art and furniture in our room and the charm of the old renovated public areas.
Stayed 1 night in May 2024
Response from Team Freehand on 16 May,2024
Alexis, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

10/10 Excellent

Lilly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun, clean, inventive hotel in a great location!
Stayed 2 nights in May 2024
Response from Team Freehand on 16 May,2024
Lilly, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fantastic!
Stayed 3 nights in May 2024
Response from Team Freehand on 12 May,2024
Andrea, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 Okay

Joseph

Business traveller
Disliked: Property conditions & facilities
Felt like a dorm room. Horrible bathroom
Stayed 2 nights in May 2024
Response from Team Freehand on 11 May,2024
Joseph, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be great to have a bit more storage or a slightly larger bathroom, but other than that, this is my favorite place to stay when we’re in Manhattan.
Stayed 3 nights in May 2024
Response from James on 10 May,2024
Thank you for your review, Francesca! Really nice to see that you liked the Freehand New York atmosphere. We are proud of the vibes, and we love seeing our guests enjoying it!Freehand New York

8/10 Good

Wicky

Travelled with partner
Liked: Cleanliness, staff & service
Cute hotel with tiny rooms. Perfect for the price if you’re traveling solo or with a partner and don’t plan on spending too much time indoors. Not a bad walk from Penn station and so close to Union Square.
Stayed 1 night in May 2024
Response from Team Freehand on 9 May,2024
Wicky, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.

6/10 Okay

Gary

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Expedia or this hotel should have told us that the city was working on Lexington Ave at night and that the road was covered with metal planks that when cars and trucks drove over the planks, the noise created was unbearable. Sleeping was impossible.
Stayed 1 night in May 2024
Response from Team Freehand on 9 May,2024
Gary, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Elevators are a little slow, but it is an older building and part of the aesthetic. The water in the restroom had a weird smell but nothing too overpowering; just when in the restroom. Staff are friendly, however, I called and left 2 or 3 voicemails trying to confirm my booking but no answer. Overall great stay.
Stayed 2 nights in Apr 2024
Response from Team Freehand on 9 May,2024
Karen, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

8/10 Good

Koji

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Team Freehand on 9 May,2024
Koji, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon, this way we can earn that perfect 10.

10/10 Excellent

Rachael

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Freehand on 9 May,2024
Rachael, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Team Freehand on 12 May,2024
David, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Excellent

Margot

Liked: Cleanliness, staff & service, property conditions & facilities
Well located, friendly & responsive with good quality accommodations. The two connected restaurants were perfect for what we needed. Would stay again ✅
Stayed 2 nights in Apr 2024
Response from Team Freehand on 6 May,2024
Margot, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
great location and friendly staff
Stayed 2 nights in Apr 2024
Response from Team Freehand on 3 May,2024
Anna, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 Okay

Chika

Liked: Cleanliness, staff & service
Disliked: Amenities
My room has no closets and the basin in too compact to wash face but the hotel is overall nice and all the staff is so friendly.
Stayed 3 nights in Apr 2024
Response from Team Freehand on 2 May,2024
Chika, our rooms are cozy yes, we are a 97-year-old historical building. we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time, we will be addressing your concerns.

10/10 Excellent

David, Plymouth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great appointments, dining and cocktailing options on site.
Stayed 1 night in Apr 2024
Response from Team Freehand on 2 May,2024
David, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Excellent

CHRISTINA

Travelled with family
Staff were all pleasant and helpful. Cozy. Would stay on a lower floor. Could hear the rooftop bar ‘beats’ trying to sleep.
Stayed 2 nights in Apr 2024
Response from Team Freehand on 29 Apr,2024
Christina, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Excellent

Necati, Tampa

Stayed 2 nights in Apr 2024
Response from Team Freehand on 16 May,2024
Necati, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

10/10 Excellent

Sidney

Stayed 2 nights in Apr 2024
Response from Team Freehand on 16 May,2024
Sidney, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lights in the room flickered, room was not well cleaned, with previous occupants belongings under and behind the beds, and broken glass left out for hours in a common lounge.
Stayed 1 night in Feb 2024
Response from Team Freehand on 26 Apr,2024
Andrew, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun vibe, nice coffee table books in the room, cheap and easy food options right by hotel, also very nice restaurant in the hotel; rooftop bar was less exciting than they thought it was.
Stayed 3 nights in Mar 2024
Response from Team Freehand on 26 Apr,2024
Alison, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

10/10 Excellent

Gregory

Liked: Amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Team Freehand on 26 Apr,2024
Gregory, we appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay except For continual Street noise because of Construction on 23rd street. Next time I would Stay facing 22nd street, much quieter
Stayed 3 nights in Apr 2024
Response from Team Freehand on 26 Apr,2024
Lisa, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

6/10 Okay

Chris

Travelled with partner
Great location. Good size room but lacked some amenities and the bathroom was unacceptably small.
Stayed 3 nights in Apr 2024
Response from Team Freehand on 26 Apr,2024
Chris, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.

10/10 Excellent

Khando

Travelled with family
Liked: Cleanliness, staff & service
extremely tiny bathroom !!!
Stayed 5 nights in Mar 2024
Response from Team Freehand on 19 Apr,2024
Khando, we offer cozy rooms, so they are quaint yes but, the water pressure and staff are bar none. We appreciate the feedback and this awesome score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again real soon.

6/10 Okay

Jared

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but barely slept from the noise on the street
Stayed 1 night in Apr 2024
Response from James on 17 Apr,2024
We really appreciate your feedback, Jared. We will certainly take your feedback seriously, and we hope you will give us another chance!Freehand New York

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a dump. Heat didn't work in the room, so they gave us a space heater. The room was advertised at 375 sq. ft. ("Corner King") and was maybe 200 sq. ft. at best. The front desk would do nothing, said to complain to the manager via e-mail which I did, and she never responded. No dresser or drawers for clothes (in an upgraded room!) The bathroom smaller than a closet. STAY AWAY!!!
Stayed 2 nights in Apr 2024
Response from Team Freehand on 15 Apr,2024
Richard, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. This certainly isn't the level of service we wish to provide to our guests here at Freehand New York. The entire team was alerted to the comments and concerns you shared with us, and rest assured we will address them all accordingly. This will help us in fine tuning our operations and in the training of our team.

8/10 Good

Nickie

Liked: Staff & service, property conditions & facilities
shower gel was empty and there were tags from apparel on the bed side table from the prior guest
Stayed 1 night in Apr 2024
Response from Team Freehand on 18 Apr,2024
Nickie, we appreciate the feedback and this score. Thank You! Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We hope to see you again so we can earn that perfect 10.

6/10 Okay

Kirsten

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Team Freehand on 18 Apr,2024
Kirsten, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.

6/10 Okay

Elisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Just ok. Small room which wasn’t a huge issue for us, but it was noisy. We could hear neighbors talking, people in hallway, and traffic outside. The restaurant looked great but we didn’t have time to eat. Not the worst we’ve stayed at but certainly not the best.
Stayed 1 night in Apr 2024
Response from Team Freehand on 15 Apr,2024
Elisa, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

6/10 Okay

Jean

Liked: Cleanliness, staff & service, amenities
I don't think the room warranted the price. The room was quite small with a single bed which was fine for me. Although I believe I was charged the same price as larger rooms.
Stayed 1 night in Apr 2024
Response from Team Freehand on 15 Apr,2024
Jean, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. As is standard across the travel industry, our rates can change due to time of year, demand in the city or current availability. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

6/10 Okay

Amir

Liked: Cleanliness
I highly suggest to clean windows. Bathrooms should be upgraded. Bathroom looked very outdated and looked gray. Street noise was extremely loud at night.
Stayed 3 nights in Apr 2024
Response from Team Freehand on 15 Apr,2024
Amir, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

10/10 Excellent

amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that we could go down to the cafe to grab a quick drink and breakfast before starting our day. It was cozy and perfect for the two night stay we planned.
Stayed 2 nights in Apr 2024
Response from Team Freehand on 12 Apr,2024
Amanda, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Apr 2024
Response from Team Freehand on 8 Apr,2024
Kaitlyn, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

8/10 Good

Scott

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Gramercy location convenient to various MTA lines & Mad Sq. Park. Nice large room (for NYC standards) w/ great bed & bathroom. Good options for dining & drinks too; did brunch @ Comodo, coffee & snacks @ Smile & cocktails @ both rooftop bar & Calico. Hot water was an issue one morning, as was some noise/reverb from the mezzanine night club on Sat. Night.
Stayed 5 nights in Mar 2024
Response from Team Freehand on 8 Apr,2024
Scott, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was wonderful. The staff was so nice and attentive. Location was wonderful! I will definitely be back.
Stayed 3 nights in Apr 2024
Response from Team Freehand on 7 Apr,2024
Kelsey, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

8/10 Good

Jill, Seattle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loud dirty windows. Some very pleasant staff. Great dining options. Fire alarm went off at night and they totally were uncommunicative with guests. Very chaotic.
Stayed 2 nights in Apr 2024
Response from Team Freehand on 6 Apr,2024
Jill, we apologize for any inconvenience but in any and all emergent situations the first responders are in charge, we appreciate the feedback and this score. Thank You! We hope to see you again so we can earn that perfect 10.

10/10 Excellent

Margo

I liked that there was a really pretty restaurant attached to the property it made things very convenient! The staff was really nice I got there early and I was able to use the downstairs bathrooms and when I left I forgot something in my room and I was able to collect it later
Stayed 1 night in Mar 2024
Response from Team Freehand on 6 Apr,2024
Margo, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. We hope to see you again real soon.

4/10 Poor

Monique

Stayed 1 night in Apr 2024
Response from Team Freehand on 26 Apr,2024
Monique, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. Providing a great guest experience is a priority for us and your feedback helps us to better our efforts, this will help us in fine tuning our operations and in the training of our team. We would be glad to connect with you over the phone or by email if you have additional thoughts or recommendations. Please respond with the best date, time, and contact preferences. Thank you for your time we hope to hear from you soon.

6/10 Okay

Danielle

Liked: Cleanliness, staff & service
It was fine. Bathroom was very very small and they were having issues with hot water, so had cold showers. They did give us back the facility fee for the inconvenience. Room was a decent size by NYC standards. Has an eclectic flair.
Stayed 1 night in Mar 2024
Response from Team Freehand on 4 Apr,2024
Danielle, we thank you for your feedback and your completed survey. We appreciate you for taking the time to share your experience about your recent stay at our property. We hope to see you again real soon.

10/10 Excellent

Philipp

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 4 nights in Mar 2024
Response from Team Freehand on 1 Apr,2024
Philipp, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

10/10 Excellent

Andrew, Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how efficient they were
Stayed 2 nights in Mar 2024
Response from James on 31 Mar,2024
Thank you so much for your kind review! It's really nice to see that you had such a great experience at our property! Freehand New York

10/10 Excellent

Christian, Quincy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel, great vibe, great location
Stayed 1 night in Mar 2024
Response from Team Freehand on 28 Mar,2024
Christian, we appreciate the feedback and this awesome score. Thank You! We hope to see you again real soon.

6/10 Okay

Richard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Staff were good. Hallways and room had poor lighting
Stayed 1 night in Mar 2024
Response from Team Freehand on 28 Mar,2024
Richard, we appreciate the feedback and this score. Thank You! We hope to see you again so we can earn that perfect 10.

8/10 Good

Izabella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay but do know that the ladders to the bunk beds are bolted to the walls and are not too easy to get on the beds from. Incredible stay otherwise and definitely recommend!!!
Stayed 2 nights in Mar 2024
Response from Team Freehand on 28 Mar,2024
Izabella, we appreciate the feedback and this score. Thank You! We have alerted the entire team to your comments as we work to improve our guest service this will help us in our refinement of our product, we hope to see you again so we can earn that perfect 10.

6/10 Okay

Niaje

Stayed 4 nights in Mar 2024
Response from Team Freehand on 24 Mar,2024
Niaje, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Rest assured your issues and concerns stated were made known to our entire team and they are being addressed accordingly. This will help us in fine tuning our operations and in the training of our team.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Love the restaurant and bar! Amazing location
Stayed 4 nights in Mar 2024
Response from Team Freehand on 23 Mar,2024
Ana, thank you for completing the survey and for an awesome score. We appreciate your choosing us for your stay.

8/10 Good

Emilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has an excellent location. The property appeals to a younger crowd and gets busy and noisy. Housekeeping has glitches. Unlimited free bottled water was an excellent treat.
Stayed 5 nights in Mar 2024
Response from Team Freehand on 21 Mar,2024
Emilio, we are sorry that we did not meet your expectations in all areas, but we are thankful for your feedback and your completed survey. Our energy is youthful yes, we have made housekeeping aware that you had some issues and would like to extend an apology for the inconvenience suffered during your stay.