Terrace/patio

Reviews of HI New York City - Hostel

2 out of 5
HI New York City - Hostel
891 Amsterdam Avenue, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1000 reviews" "
Rating 8 - Good. 297 out of 1000 reviews" "
Rating 6 - Okay. 80 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

I really loved the outdoor sitting areas. They were the best part of the stay. Definitely a good option given the relatively low price point.
Stayed 3 nights in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
The daily free activites for both during the day and at night were a great way to meet other travellers
Stayed 6 nights in Apr 2024

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is good service and atention
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Busy but comfortable and in a great location
Stayed 1 night in May 2024

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place! Very well run
Stayed 1 night in May 2024

10/10 Excellent

Yinhui

Liked: Amenities
Lobby services are not friendly! Some girls are kind of rude
Stayed 1 night in May 2024

2/10 Terrible

Yinhui

Disliked: Cleanliness, staff & service, property conditions & facilities
i booked highest price for 86 dollars, but other people were only around 50-60 dollars a night , I asked for the price adjustment, but they were refusing me, and very rude to me, the lobby staff are not nice and helpful, if they need to have a good business, please training them!
Stayed 1 night in May 2024

10/10 Excellent

Anthony, Waiuku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very busy but well staffed hostel. Well situated on the 1 line far enough out to not be expensive but easy to get to virtually all things.
Stayed 3 nights in May 2024

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in central location
Stayed 2 nights in Apr 2024

10/10 Excellent

Lucie

Stayed 1 night in May 2024

10/10 Excellent

Moise

Liked: Cleanliness
Everything
Stayed 2 nights in May 2024

6/10 Okay

Maria

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eduardo, katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Aritri

Liked: Staff & service, amenities
Good
Stayed 3 nights in Apr 2024

4/10 Poor

Aitana

Disliked: Property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Harsh

Liked: Cleanliness, amenities, property conditions & facilities
The event hosted by HI hostel was amazing, had a ice breaking session followed by pub crwal and top golf led by Natasha. What an amazing host. Loved the idea.
Stayed 1 night in Apr 2024
Response from The HI NY Team on 2 May,2024
We're thrilled to hear that you had such a fantastic time at our event! It's wonderful to know that you enjoyed the ice-breaking session, pub crawl, and top golf, all led by Natasha. We are so grateful for our volunteers and are lucky to have her! Thank you for sharing your experience, and we hope to host many more enjoyable events for you in the future.

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and wonderful location, easy transportation lots to do.
Stayed 3 nights in Apr 2024
Response from The HI NY Team on 24 Apr,2024
Thank you so much for the great rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you again soon!

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ehab

Stayed 1 night in Apr 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Property was phenomenal to say the least. This was My first time in a Hostel, and this establishment was far above what I expected. The atmosphere was welcoming to any and everyone from all nations, tribes and tongues. There were amenities that accommodated families, individuals, professionals, athletes, scholars, you name it. If you are a global citizen, coming to The NYC on a journey, then this Hostel is a great place to Homebase, and and get yourself familiar with what the Beautiful state of New York has to offer. I hope and pray your experience is memorable as mine. Shalomalaikum.
Stayed 1 night in Apr 2024
Response from The HI NY Team on 23 Apr,2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 Excellent

Wiley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; very spacious, clean, and friendly staff!
Stayed 3 nights in Apr 2024
Response from The HI NY Team on 23 Apr,2024
Thank you so much for your great rating! This means a lot to us. Hope you enjoyed your visit, and we look forward to welcoming you back the next time you visit NYC. Safe travels!

10/10 Excellent

Hyelim

Stayed 2 nights in Apr 2024

10/10 Excellent

andrea, Whittier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom sinks need paper towel dispensers; rolls are useless since they get wet easily and counters are ALWAYS wet. 3rd floor halls need cleaning. Other than this, it is a very nice stay.
Stayed 5 nights in Apr 2024
Response from The HI NY Team on 12 Apr,2024
Thank you for your specific feedback! We'll take your suggestions into consideration and work on improving the bathroom facilities and cleanliness on the 3rd floor. We're glad to hear that overall you enjoyed your stay with us. Your input helps us continue to improve and ensures a better experience for all our guests.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to subway. Safe. Clean. Loved my stay! Thank you :)
Stayed 5 nights in Apr 2024
Response from The HI NY Team on 12 Apr,2024
Thank you so much for the great rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you again soon!

10/10 Excellent

Adeline, Dublin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, clean and good value for money!
Stayed 3 nights in Mar 2024
Response from The HI NY Team on 12 Apr,2024
Thank you so much for the great rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you again soon!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 2 nights and had a pleasant stay. I felt safe as a solo female traveller and the other girls were nice ! Great location, 1 subway away from downtown and lots of food/bar options around. It’s quite safe but don’t forget to bring your own padlock as they don’t provide any. Ps: if you’re a light sleeper you might wanna bring some sleep ear plugs as there can be some noise from the pople who stay outside till late ! It’s nothing crazy tho
Stayed 2 nights in Mar 2024
Response from The HI NY Team on 1 Apr,2024
Thank you for choosing us and giving us a great rating. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. Safe travels and hope to see you again soon! The HI NY Team

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my first hostel experience and I enjoy my time in here! The staff are very helpful in terms of accommodation and direction in the city. The place was clean and theres always staff that keeps the washroom tidy. The rooms were also clean but just make sure to get ear plugs at the lobby and bring your sleep mask. The cafeteria was nice and welcoming and the pool table was a great way to meet new people. It was a very accesible location because it is close to the 1 subway line and perfect for people going and from laguardia airport because of the m60SBS bus.
Stayed 4 nights in Mar 2024
Response from The HI NY Team on 2 Apr,2024
Dear Bret,Thank you for taking the time to share your first hostel experience with us! We're thrilled to hear that you enjoyed your time at our hostel and found our staff to be helpful in accommodating your needs and providing directions in the city. It's fantastic to know that you found the facilities clean and well-maintained, and that you appreciated the amenities such as the cafeteria and pool table.We're glad to hear that our location served you well, being close to the subway and offering easy access to Laguardia airport via the M60SBS bus.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Safe travels :)

8/10 Good

Sofia

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

8/10 Good

Johanna

Liked: Amenities
A standard hostel without any frills. My only complaint would be that a toilet remained unusable and dirty my whole stay but we all basically ignored it.
Stayed 3 nights in Mar 2024
Response from The HI NY Team on 27 Mar,2024
Thank you for your feedback. We're glad to hear that your overall experience at our hostel met your expectations. We apologize for the inconvenience caused by the unusable and dirty toilet during your stay. Rest assured, we'll address this issue promptly to ensure a better experience for our guests in the future. Your input is valuable to us, and we appreciate you bringing this to our attention. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to welcome you back again soon.

2/10 Terrible

CHRISTOPHER

Stayed 1 night in Mar 2024

4/10 Poor

Perry, San Antonio

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Smell like always smell
Stayed 1 night in Mar 2024
Response from The HI NY Team on 27 Mar,2024
Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. If there's anything specific you'd like us to address or improve for your next visit, please feel free to let us know. We appreciate your input as it helps us enhance our services.

10/10 Excellent

Keela, Chicago

Stayed 1 night in Mar 2024

10/10 Excellent

Jun

Stayed 1 night in Mar 2024

8/10 Good

Mark, Buzzards Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great cheap NYC option for solo travelers on a budget.
Stayed 1 night in Mar 2024
Response from The HI NY Team on 7 Mar,2024
Thank you so much for the great rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you again soon!

2/10 Terrible

Abanob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service
Stayed 1 night in Mar 2024
Response from The HI NY Team on 4 Mar,2024
Dear Abanob,We're sorry to hear about your experience. Please know that we take feedback seriously and will work to address any issues to improve our customer service. If there's anything specific you'd like to share with us, please don't hesitate to reach out.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Great hostel, close to lots of transportation Big lockers and comfy beds with lights and outlets. Incredible deal for NYC
Stayed 4 nights in Feb 2024
Response from The HI NY Team on 4 Mar,2024
Thank you so much for the great rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you again soon!

4/10 Poor

Andrew

It's one of the few places in NYC that is cheap. But don't expect any privacy or more than a few hours sleep each night. Also filled with rude Ukrainians atm
Stayed 5 nights in Feb 2024
Response from The HI NY Team on 4 Mar,2024
Thank you for sharing your thoughts. We appreciate your feedback and will take it into consideration as we continue to improve our services.

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

manotar

Liked: Cleanliness
Stayed 2 nights in Feb 2024

4/10 Poor

Ada

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Carla Jimena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from The HI NY Team on 20 Feb,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Khawaja nadeem

Stayed 3 nights in Feb 2024
Response from The HI NY Team on 20 Feb,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Giovana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worth it so much for the price! The place is clean, young and safe! It surprised me in a good way
Stayed 3 nights in Feb 2024
Response from The HI NY Team on 20 Feb,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The HI NY Team on 20 Feb,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eder Plinio

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from The HI NY Team on 20 Feb,2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Hostel, but poor staff and policies
The Hostel itself is very nice and has good potential. Clean, close to subway, nice rooms and common areas. I was however unfortunately met with very bad staff during check-in and check-out(Same woman). During check-in we were multiple people who waited in line, and the woman sat on her phone behind the check-in desk and did not want to help. When asking her to check in she seemed very bothered, and during the process gave no info about the hostel. Was just told to sign and handed the room key. Also worth noting that this property charges 5$ for luggage storage, even for guests. Was caught off guard with this as I have never experienced it at another property. Very bad policy for guests arriving early or leaving late that want to store their bags, so a big minus in my book.
Stayed 1 night in Jan 2024
Response from The HI NY Team on 27 Feb,2024
Thank you for sharing your experience with us. We're glad to hear that you found our hostel clean and appreciated our proximity to the subway, as well as our nice rooms and common areas. However, we apologize for the inconvenience you faced during check-in and check-out. Your feedback regarding the staff behavior and luggage storage policy is valuable to us, and we will address these issues internally to ensure a better experience for our guests in the future. We appreciate your honesty and hope to have the opportunity to welcome you back for an improved stay. If you have any further concerns, please don't hesitate to reach out.

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Solo Guy
If the folks at HI Hostels reads this, here are a few things, I noticed. Let me begin by saying, 90 percent of the staff I encountered ( and I am very low maintenance), were excellent. Okay...You need to change or upgrade all your bed outlets to heavy duty. Every plug I used, slipped out of the outlet. Even my extension cord. You have to realize, these outlets are perched above. If you have a fast charger, they are bulky...it's futile. Get an ICE machine...Are you kidding me? The cafe people need an attitude adjustment. One guy, wouldn't give me a fork and knife...really?
Stayed 1 night in Feb 2024
Response from The HI NY Team on 6 Feb,2024
Dear guest,Thank you for sharing your feedback with us. We appreciate your positive comments about majority of our staff and will certainly pass that along to them. We also value your suggestions for improvement, including the need for more reliable bed outlets and an ice machine. Your feedback helps us make necessary improvements to enhance the guest experience. We apologize for any inconvenience you experienced with the cafe staff, they are a separate business from us, but we will address this issue to ensure a more positive and accommodating environment. We hope to welcome you back in the future and provide an even better stay.Best regards,

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The HI NY Team on 20 Feb,2024
Thank you for your stay and feedback!