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Reviews of The Shoreham Hotel

4 out of 5
The Shoreham Hotel
33 West 55th Street, New York, NY

Reviews

7.8

Good

Rating 10 - Excellent. 363 out of 1006 reviews" "
Rating 8 - Good. 316 out of 1006 reviews" "
Rating 6 - Okay. 161 out of 1006 reviews" "
Rating 4 - Poor. 101 out of 1006 reviews" "
Rating 2 - Terrible. 65 out of 1006 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Erika

Business traveller
Overall fine. The AC unit was loud as was the room hear the elevator.
Stayed 2 nights in May 2024
Response from Shoreham Management on 15 May,2024
Delighted to see that your overall stay with us was great. We look forward to hosting you again in the near future.

8/10 Good

Nanjun

Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent. The staff were friendly. The room and the adjacent bathroom are spacious considering the location. But the facilities (the desk, the TV set and the bed including the mattress on it) and the furnishings in general could be much improved. They also did not provide slippers, etc.
Stayed 2 nights in May 2024
Response from Shoreham Management on 15 May,2024
Delighted to see that your overall stay with us was great. We look forward to hosting you again in the near future.

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in a great location.
Stayed 2 nights in May 2024
Response from Shoreham Management on 15 May,2024
Delighted to see that your overall stay with us was great. We look forward to hosting you again in the near future.

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Inexpensive hotel in high.rent district. Sparsely furnished. No fridge or even water. Locks to room didn’t work with three key changes until the internal handyman discovered the battery was dead. Finally fixed at mid-night. Service from reception, however, was fine and friendly. We would likely choose more upmarket hotel. Can only book on line.but reception upgraded us to suite at no cost.
Stayed 1 night in May 2024
Response from Shoreham Management on 15 May,2024
We do apologize that your stay was not as comfortable. We do hope you will give us another chance in the future and thank you for choosing to stay with us.

8/10 Good

Lois Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Very good basic hotel -- not the type with a minibar in the room, or even a one-cup coffee-maker, but clean and comfortable, and the staff was efficient and pleasant. Mid-town Manhattan location is crowded and busy, but a convenient location for restaurants, public transportation, etc. Starbucks in the lobby is a nice touch.
Stayed 1 night in May 2024
Response from Shoreham Management on 15 May,2024
Delighted to see that your overall stay with us was great. We look forward to hosting you again in the near future.

6/10 Okay

Fouad

Travelled with family
Disliked: Property conditions & facilities
The property is a run-down and wasn’t quite what I was expecting from the photos.
Stayed 1 night in May 2024
Response from Shoreham Management on 15 May,2024
We do apologize that your stay was not as comfortable. We do hope you will give us another chance in the future and thank you for choosing to stay with us.

6/10 Okay

G

Travelled with partner
Disliked: Property conditions & facilities
The lobby and restaurant look very nice, then you step into the room and its 1980 something. Least the bed looked new and nice new linen. But, no plugs near the bed and some, the plug would just fall out. The carpet is old and looks dirty. We had a balcony...which was filthy and had lots of bird poop on it and the furniture. I would consider it over priced for the quality of accommodation you get.
Stayed 3 nights in Apr 2024
Response from Shoreham Management on 9 May,2024
Thank you for your review. We're sorry to hear that we did not exceed your expectations, the last thing we want is for our guests to be inconvenienced. We greatly appreciate and value your candid feedback. Should you have additional comments to share about you stay, our Guest Experience Team would be happy to assist.

10/10 Excellent

Michelle, Biddeford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very efficient and nice. Rooms are clean and the area is great. My only complaint was that I had booked two rooms for my travel companion and I but we were placed in two entirely different towers. It would have been nice to at least be on the same floor. Other than that, really nice hotel.
Stayed 1 night in May 2024
Response from Shoreham Management on 9 May,2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are a little small but that is pretty normal for NYC. Room was a little dated with some wear but still nice. Bed was ok but a little uncomfortable. Very convenient location to Central Park and 5th. Ave. Shopping. Would stay again.
Stayed 4 nights in Apr 2024
Response from Shoreham Management on 9 May,2024
Thank you for your feedback! We look forward to welcome you back.

10/10 Excellent

carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service
Stayed 4 nights in Apr 2024
Response from Shoreham Management on 4 May,2024
Thank you for taking your time out for giving us a perfect score!. Delighted to see that your enjoyed your stay with us and we will look forward to hosting you again in the near future.

8/10 Good

Joseph, Cherry Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice place. Slightly dated rooms.
Stayed 1 night in Apr 2024
Response from Shoreham Management on 2 May,2024
Guest you for taking your time out of for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

10/10 Excellent

matvey

Stayed 6 nights in Apr 2024

10/10 Excellent

Sherry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, nice rooms
Stayed 2 nights in Apr 2024
Response from Shoreham Management on 25 Apr,2024
Thank you for your review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

10/10 Excellent

Gale

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Shoreham Management on 25 Apr,2024
Thank you for your review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

6/10 Okay

Kari

Stayed 1 night in Apr 2024
Response from Shoreham Management on 25 Apr,2024
Thank you for taking your time out for this review. It would have been our pleasure to see a better score. However, we will look forward to hosting you again in the future with a much more positive approach.

6/10 Okay

Jorge

Business traveller
The location was perfect for midtown shopping. Plenty of dining options close by. The romm was very small and the view was non existent caused a "closed in feeling". Staff was fine. There was a super strong fragrance throughout that initially was pleasant but eventually gave me a headache as it was in the room as well. Fine for short trip up, one night but most likely not going to return.
Stayed 1 night in Apr 2024
Response from Shoreham Management on 25 Apr,2024
Disappointed to see that you did not enjoy your stay at the Shoreham. We do hope that you will give us another chance in the future as we would love to turn things around and provide you with a much more positive approach.

6/10 Okay

yogesh

Stayed 1 night in Apr 2024
Response from Shoreham Management on 15 May,2024
We do apologize that your stay was not as comfortable. We do hope you will give us another chance in the future and thank you for choosing to stay with us.

8/10 Good

Jill

Business traveller
I wish it had a coffee maker in the room.
Stayed 1 night in Apr 2024
Response from Shoreham Management on 25 Apr,2024
Thank you for your review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

4/10 Poor

Rachelle Anne, Okemos

Business traveller
Disliked: Staff & service, property conditions & facilities
The good thing about this hotel is the proximity to 5th ave. The hotel lobby smells like weed and it’s overwhelming if you’re not used to it. The hallways smell like weed too just like the elevators. I cannot believe nobody does anything about it. If I havent paid yet, I would have bailed out. They need to work on cleanliness, even my non-smoking room smells like smoke SMH
Stayed 2 nights in Apr 2024
Response from Shoreham Management on 25 Apr,2024
Disappointed to see that you did not enjoy your stay at the Shoreham. We do hope that you will give us another chance in the future as we would love to turn things around and provide you with a much more positive approach.

6/10 Okay

Taylor

Travelled with family
Liked: Staff & service
Disliked: Amenities
Our air conditioner did not work. We called the front desk and they sent out a guy look at it. He came back stating it was fixed. We slept in sweat as it didn’t get fixed and sweated the next night as well. We tried to stay away from the hotel as much a possible due to these issues.
Stayed 2 nights in Apr 2024
Response from Shoreham Management on 19 Apr,2024
Disappointed to see that your issue was not resolved during your stay. Did you request a room move?. As in situations like this we do our best to accommodate our Guests to the best of our ability. We do hope that you will give us another chance in the future as we would love to welcome you back with a much more positive approach.

8/10 Good

Frank

Stayed 2 nights in Apr 2024
Response from Shoreham Management on 16 Apr,2024
Thank you for taking your time out for this review. Delighted to see that you stay went well. We will look forward to hosting you again in the near future.

10/10 Excellent

Sherie Mae

Stayed 4 nights in Mar 2024
Response from Shoreham Management on 9 May,2024
Thank you for staying with us!

10/10 Excellent

Odelina

Stayed 2 nights in Apr 2024
Response from Shoreham Management on 4 May,2024
Thank you for taking your time out for giving us a perfect score!. Delighted to see that your enjoyed your stay with us and we will look forward to hosting you again in the near future.

10/10 Excellent

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, it was conveniently located to everything we wanted to do while visiting the city. Will most likely stay again.
Stayed 2 nights in Apr 2024
Response from Shoreham Management on 16 Apr,2024
Thank you for taking your time out for this review. Delighted to see that you stay went well. We will look forward to hosting you again in the near future.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Shoreham Management on 16 Apr,2024
Thank you for taking your time out for this review. Delighted to see that you stay went well. We will look forward to hosting you again in the near future.

4/10 Poor

kevin, Devonshire

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Run down. Very old worn out rooms. Tattered carpets and towels. Requires a complete refurb. Avoid this hotel. Rooms are like a youth hostel standard.
Stayed 4 nights in Apr 2024
Response from Shoreham Management on 16 Apr,2024
Thank you for taking your time out for this review. Disappointed to see that your stay did not go as planned. We would love to have the opportunity to welcome you back with a much more positive approach should you give us another chance in the near future.

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Shoreham Management on 16 Apr,2024
Thank you for taking your time out for this review. Delighted to see that you stay went well. We will look forward to hosting you again in the near future.

6/10 Okay

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Considering this is the most expensive city in the world, this hotel is not so bad for the price (I booked 6 months in advance for Easter weekend). The lobby, hallways and room were all clean. Every staff member we interacted with was A1. Room was made everyday (unexpected since a lot of hotels are cutting on that). A few loose screws (shower head, faucet) but nothing a maintenance man can't handle in a few minutes and it certainly didn't prevent us from using them. Wifi is below average - this needs improvement ASAP.
Stayed 3 nights in Mar 2024
Response from Shoreham Management on 2 Apr,2024
Disappointed to see that your stay did not go as planned. Happy to hear that staff provided an A1 service. We will be sure to address the wifi issue with our IT team. We would like to have the opportunity to welcome you back with a much more positive approach should you give us another chance in the future.

8/10 Good

walter

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Shoreham Management on 27 Mar,2024
Thank you for such a wonderful score!. Delighted to see that your stay went well and we will look forward to hosting you again in the near future. :)

8/10 Good

Eileen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for visiting the major sights in Manhattan. It was very clean and the bed and linens were nice. The staff were friendly and helpful .The room was spacious but spartan. The bathroom sink is miniscule. There was no on-site restaurant for breakfast but several very close by. I would definitely stay there again.
Stayed 5 nights in Mar 2024
Response from Shoreham Management on 27 Mar,2024
Thank you for your wonderful review. Delighted to see that you had enjoyed your stay with us and we will look forward to hosting you again in the near future.

8/10 Good

Meade

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024
Response from Shoreham Management on 22 Mar,2024
Thank you for a great score!. Delighted to see that you stay went well and we will look forward to hosting you again in the near future. :)

8/10 Good

michael, Richmond Hill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but excellent location
Stayed 3 nights in Mar 2024
Response from Shoreham Management on 19 Mar,2024
Thank you for taking your time out for this review. Delighted to see that your stay went well and we will look forward to hosting you again in the near future.

8/10 Good

Nancy Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shoreham Management on 19 Mar,2024
Thank you for taking your time out for this review. Delighted to see that your stay went well and we will look forward to hosting you again in the near future.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very good return stay in the hotel.
Stayed 3 nights in Mar 2024
Response from Shoreham Management on 8 Mar,2024
Delighted to see that you enjoyed your stay with us. We will look forward to having you again in the near future.

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so pleasantly surprised by this little boutique hotel! It gives a very European feel from the lobby to the rooms. It’s conveniently located near shopping, dining, Central Park, and only a short walk to Times Square/Broadway. Our room was clean and very cozy. We lucked out finding Shoreham Hotel!
Stayed 3 nights in Feb 2024
Response from Shoreham Management on 6 Mar,2024
Thank you for a perfect score!. Delighted to see that your stay was great. We will look forward to having you again in the near future.

10/10 Excellent

Milko

Perfect
Stayed 2 nights in Feb 2024
Response from Shoreham Management on 2 Mar,2024
Thank you for a perfect score!. Delighted to see you enjoyed your stay with us and we will look forward to seeing you again in the future.

8/10 Good

Texu

Stayed 1 night in Feb 2024
Response from Shoreham Management on 29 Feb,2024
Thank you for taking your time out to score us. Delighted to see that you enjoyed your stay with us and we will look forward to having you in the near future.

10/10 Excellent

Razmik

Stayed 9 nights in Feb 2024
Response from Shoreham Management on 20 Mar,2024
Thank you for a perfect score!. Delighted to see that your stay went well and we will look forward to hosting you again in the near future.

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited my need for a stay overnight midtwon in NYC perfectly
Stayed 1 night in Feb 2024
Response from Shoreham Management on 29 Feb,2024
Thank you for taking your time out to score us. Delighted to see that you enjoyed your stay with us and we will look forward to having you in the near future.

4/10 Poor

David

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Arrived at 2 am. Heat was not working the first night. Complained to the front desk first thing in the morning. They had a maintenance person come over who said we should’ve set the fan to on instead of auto (it was still set to heat so it did not make sense but we followed his advice) Left for the day without changing the setting and came back late at night to a cold room. Froze for two nights.
Stayed 2 nights in Feb 2024
Response from Shoreham Management on 29 Feb,2024
Disappointed to see that your stay was not as comfortable as we wanted. We do hope that you will give us another chance in the future so we can leave you with a much more positive experience.

10/10 Excellent

Ayodeji

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minimalist hotel no cups or coffee or fridge or microwave but clean and decent
Stayed 1 night in Feb 2024
Response from Shoreham Management on 29 Feb,2024
Thank you for taking your time out to score us. Delighted to see that you enjoyed your stay with us and we will look forward to having you in the near future.

10/10 Excellent

John Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Great central mini boutique hotel
Stayed 2 nights in Nov 2023
Response from Shoreham Management on 29 Feb,2024
Thank you for taking your time out to score us. Delighted to see that you enjoyed your stay with us and we will look forward to having you in the near future.

2/10 Terrible

Sharon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shoreham Management on 29 Feb,2024
Disappointed to see that your stay was not as comfortable as we wanted. We do hope that you will give us another chance in the future so we can leave you with a much more positive experience.

10/10 Excellent

Janet, N MYRTLE BCH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shoreham Hotel is a reasonably priced hotel conveniently located in midtown. Easy to walk to places, pick up the subway, etc. The room didn't have a minifridge when we arrived, I mentioned this fact in my Orbitz questionnaire. The next night, they brought in a minifridge for us! Apparently you just have to ask for one - who knew! Very responsive staff.
Stayed 6 nights in Feb 2024
Response from Shoreham Management on 16 Feb,2024
Thank you for such a positive feedback. Delighted to see that you had enjoyed your stay with us and we will look forward to your next visit.

6/10 Okay

Clint

Liked: Cleanliness, staff & service, room comfort
Bed was comfortable. TV was old and not all channels worked. Bathroom smelled. Had a spot in room for fridge but didn’t have one.
Stayed 1 night in Feb 2024
Response from Shoreham Management on 8 Feb,2024
Thank you for your feedback. Disappointed to see that your stay was not as comfortable as we wanted it to be. We do hope that you will give us another chance in the near future as we would love to welcome you back with a much more positive approach.

10/10 Excellent

Lyssa

Stayed 5 nights in Jan 2024
Response from Shoreham Management on 3 Feb,2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again soon.

8/10 Good

MARY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small, clean, affordable, no view.
Stayed 1 night in Jan 2024
Response from Shoreham Management on 3 Feb,2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again soon.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at The Shoreham twice. The location in Midtown is very convenient. There are goid restaurants on the street and nearby.
Stayed 1 night in Jan 2024
Response from Shoreham Management on 3 Feb,2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again soon.

6/10 Okay

Teresa

Stayed 2 nights in Jan 2024
Response from Shoreham Management on 16 Feb,2024
Thank you for your feedback. We do hope to see you again in the near future.

8/10 Good

Antoinette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a no frill hotel. Comfortable room walkable to many sight’s restaurants etc.
Stayed 1 night in Jan 2024
Response from Shoreham Management on 19 Jan,2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.