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Reviews of Citadines Connect Fifth Avenue New York

3.5 out of 5
Citadines Connect Fifth Avenue New York
15 West 45th Street, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 428 out of 1017 reviews" "
Rating 8 - Good. 305 out of 1017 reviews" "
Rating 6 - Okay. 145 out of 1017 reviews" "
Rating 4 - Poor. 71 out of 1017 reviews" "
Rating 2 - Terrible. 68 out of 1017 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

katie

Liked: Cleanliness, staff & service, property conditions & facilities
I can’t really explain. It was ok. Nothing really wrong but I guess I thought it was going to be a little fancier. It’s like if owners of a speakeasy opened a hotel. It’s quiet for sleep but at 7 am everyone’s banging around and the doors are super thin. I liked the snack shop. The staff was friendly. The shower was amazing. I don’t even leave reviews ever but for some reason I felt compelled to let you know it’s average. I feel like for the price I have better options. I just wanted to try something new. So I guess I typed all this out for no reason. I could have just said “eh.”
Stayed 1 night in Apr 2024

10/10 Excellent

Valentina Santos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay

2/10 Terrible

Yosly, Bronx

Disliked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Citadines Connect Team on 29 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay. We will work to ensure a better experience for future stays.

10/10 Excellent

Luis A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean and very close to major mass transit. Very friendly staff
Stayed 1 night in Apr 2024
Response from Citadines Connect Team on 23 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again.

10/10 Excellent

Taheem

Travelled with partner
Liked: Cleanliness, staff & service
I enjoyed how it was easy to navigate and the staff was friendly and accommodating
Stayed 1 night in Apr 2024
Response from Citadines Connect Team on 23 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with everything! Especially the location! Everything is in walking distance!
Stayed 2 nights in Apr 2024
Response from Citadines Connect Team on 23 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Room, loved the bed, however the noise came through pretty easily. Overall a really nice stay.
Stayed 1 night in Apr 2024
Response from Citadines Connect Team on 23 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again.

6/10 Okay

John Daniel, North Augusta

Travelled with family
The location was great; you had to pay $25 a night for a “hotel” fee. House-keeping was optional and had to be requested. There was a sign in the door that said not to inhabit the building by because of some health code violation or permit, I took a pic of the sign. It was really nice to have croissants and bananas in the morning and it’s right across the street from a Starbucks! Overall it was adequate.
Stayed 4 nights in Apr 2024
Response from Citadines Connect Team on 23 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay. We will work to ensure a better experience for future stays.

2/10 Terrible

Stacy

Stayed 2 nights in Apr 2024
Response from Citadines Connect Team on 23 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay. We will work to ensure a better experience for future stays.

10/10 Excellent

Arjol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most important it was a very clean hotel.They offer breakfast .You can walk 5 min to Times Square .Metro/train station/buses are everywhere next to hotel.Best location.the staff was very good and friendly
Stayed 6 nights in Apr 2024
Response from Citadines Connect Team on 16 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

10/10 Excellent

Joselito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location and the excellent service. The staff was very pleasant and helpful.
Stayed 3 nights in Apr 2024
Response from Citadines Connect Team on 16 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

8/10 Good

Vince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was small but cozy. The breakfast was healthy and quick for people on the go.
Stayed 2 nights in Feb 2024
Response from Citadines Connect Team on 16 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

6/10 Okay

Dylan

Business traveller
Liked: Staff & service
Disliked: Amenities
The room had litter all around the floor of my room and there was hair in the shower when I arrived. Besides that, it’s a pretty standard hotel room on the smaller side. The internet isn’t the best. A pretty average hotel.
Stayed 1 night in Apr 2024
Response from Citadines Connect Team on 23 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay. We will work to ensure a better experience for future stays.

8/10 Good

Kristina

Travelled with family
Construction and noisy
Stayed 3 nights in Apr 2024
Response from Citadines Connect Team on 16 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Citadines Connect Team on 23 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay. We will work to ensure a better experience for future stays.

4/10 Poor

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Citadines Connect Team on 23 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay. We will work to ensure a better experience for future stays.

10/10 Excellent

Maria

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
All walking distance
Stayed 3 nights in Apr 2024
Response from Citadines Connect Team on 16 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

10/10 Excellent

rachelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect location to explore Times Square and the area.
Stayed 3 nights in Mar 2024
Response from Citadines Connect Team on 16 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Citadines Connect Team on 16 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

10/10 Excellent

Rossy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved how quiet and comfortable this hotel was , everyone was very nice
Stayed 1 night in Apr 2024
Response from Citadines Connect Team on 16 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located near public transportation which I used a lot. The staff was friendly and helpful.
Stayed 1 night in Mar 2024
Response from Citadines Connect Team on 16 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

10/10 Excellent

David

Stayed 2 nights in Feb 2024
Response from Citadines Connect Team on 4 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

6/10 Okay

Keven

Travelled with family
Liked: Staff & service, amenities
Great service.
Stayed 2 nights in Mar 2024
Response from Citadines Connect Team on 1 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay. We will work to ensure a better experience for future stays.

6/10 Okay

Angad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, the location was perfect, right next to the Times Square. The only issue was the breakfast, they called it a breakfast, but there was only tea, coffee, juice and croissant.
Stayed 1 night in Mar 2024
Response from Citadines Connect Team on 1 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay. We will work to ensure a better experience for future stays.

8/10 Good

Laura

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Citadines Connect Team on 1 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

8/10 Good

Sheila

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Citadines Connect Team on 1 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Citadines Connect Team on 1 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

8/10 Good

Wolantina

Travelled with family
Liked: Cleanliness, staff & service, amenities
We like its convenient location, just a block away from Times Square. And it's safe even though walking in late night. Room is a bit small when you open 2 suitcases. The small lobby which also serves as breakfast room is too pack too.
Stayed 1 night in Mar 2024
Response from Citadines Connect Team on 1 Apr,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

8/10 Good

graciela

Liked: Staff & service
Good location , nice staff . Needs update rooms .
Stayed 3 nights in Mar 2024
Response from Citadines Connect Team on 26 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

6/10 Okay

Marites, Springfield

Business traveller
Liked: Cleanliness, staff & service
Great prices point for midtown NYC and good location. Clean and friendly staff. Would have been a perfect stay had the television worked and the heater was too loud - kept me up all night.
Stayed 1 night in Mar 2024
Response from Citadines Connect Team on 26 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay. We will work to ensure a better experience for future stays.

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Midtown gem
Stayed 1 night in Mar 2024
Response from Citadines Connect Team on 26 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Vero nice service
Stayed 3 nights in Mar 2024
Response from Citadines Connect Team on 24 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, and all of the hotel staff were so helpful. We had a great stay!
Stayed 4 nights in Mar 2024
Response from Citadines Connect Team on 24 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is nice and relaxed. The facilities are well taken care of and the location is plain great.
Stayed 1 night in Mar 2024
Response from Citadines Connect Team on 24 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

10/10 Excellent

Aaliyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Mar 2024
Response from Chris R. Citadines Team on 18 Mar,2024
Hello Aaliyah,We are so happy you've enjoyed your stay!We hope to welcome you back in the near future!

6/10 Okay

Mursalina

Stayed 1 night in Mar 2024
Response from Citadines Connect Team on 20 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

8/10 Good

Khayriyyah, Sandys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Citadines Connect Team on 20 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

10/10 Excellent

george

Liked: Staff & service, property conditions & facilities
Good location 👌
Stayed 2 nights in Mar 2024
Response from Citadines Connect Team on 20 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

8/10 Good

Jaden

Liked: Cleanliness, staff & service, property conditions & facilities
Love
Stayed 6 nights in Mar 2024
Response from Citadines Connect Team on 20 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our overnight stay however you get what you pay for. The bed was very comfortable, bathroom was extremely small. We had a hard to using the toilet due to it being so close to the shower. So for a plus size women like myself it was very uncomfortable. The room was smaller than I thought but it was very clean, the hotel was very clean. Customer service could have been better from the men. They didn't greet me, when I spoke they just looked at me and continued walking in the back. Overall it served its purpose.
Stayed 1 night in Mar 2024
Response from Citadines Connect Team on 20 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

10/10 Excellent

Andrea Esperanza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Citadines Connect Team on 20 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a GREAT location-close to Times Square and many other NYC attractions, Broadway, and restaurants all within walking distance. The room was clean and comfortable, but small. However, we didn’t spend much time in our room, so that wasn’t an issue. We appreciated the complimentary croissants and juice for breakfast, as we didn’t think breakfast was included. That was a nice surprise! The staff was welcoming and pleasant. If we visit NYC again, we’d definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Citadines Connect Team on 12 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again.

10/10 Excellent

Mario, montreal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location. Great value for the price.
Stayed 6 nights in Mar 2024
Response from Citadines Connect Team on 12 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
This midtown NYC location is very convenient. The only downside during my visit was that one elevator was inoperative during my entire visit. This made for long wait times.
Stayed 3 nights in Feb 2024
Response from Citadines Connect Team on 12 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again.

6/10 Okay

Tiffiany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Citadines Connect Team on 12 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay. We will work to ensure a better experience for future stays.

8/10 Good

Shonna

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Citadines Connect Team on 12 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
It was lovely stayingg.
Stayed 3 nights in Mar 2024
Response from Citadines Connect Team on 7 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

10/10 Excellent

mario

Liked: Property conditions & facilities
All was good .
Stayed 1 night in Feb 2024
Response from Citadines Connect Team on 2 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

8/10 Good

Ara

Liked: Cleanliness, staff & service, property conditions & facilities
all staff are so kind
Stayed 2 nights in Feb 2024
Response from Citadines Connect Team on 2 Mar,2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are thrilled to hear you are satisfied with your stay. We look forward to seeing you again

10/10 Excellent

Oluwatofunmi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from Citadines Connect Team on 27 Feb,2024
Hello Oluwatofunmi,Thank you so much for connecting with us! We appreciate your positive feedback! We hope to see you soon!