Front of property

Reviews of Hotel 46 Times Square

3.5 out of 5
Hotel 46 Times Square
129 W 46th Street, New York, NY

Reviews

7.8

Good

Rating 10 - Excellent. 352 out of 1000 reviews" "
Rating 8 - Good. 347 out of 1000 reviews" "
Rating 6 - Okay. 153 out of 1000 reviews" "
Rating 4 - Poor. 90 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Kara

Liked: Cleanliness
Disliked: Property conditions & facilities

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable Enough
Great location - close to Times Square if you want to do tourist-type stuff. Easy to find, the building is understandably older and the bathroom was kinda rough but I felt safe and would stay here again. Came down with 10yo for her birthday.
Stayed 3 nights in Sep 2022

2/10 Terrible

NICOLE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience with hotels. First, they move my reservation to a totally different hotel with no reason.. my new hotel never switched over in Expedia so I had no clue about this new hotel. I had so many problems at the new hotel.. i did NOT recieve the same accommodations at all. Do not book with Hotel 46 becasue you run the risk of them moving you with no reason and do NOT book with The Manhattan Times Square. Awful hotel.

2/10 Terrible

Ryan

Travelled with family
Disliked: Property conditions & facilities
This hotel location is closed for renovations. We discovered this only after arriving in NYC. They have us moved to another hotel and confirmed. However the Manhattan Time Sq is a dump. Key cards don’t work. Multiple 1 hour plus lines to speak with the one receptionist.

4/10 Poor

Nelson Medina

Went we arrived to make check in they tell us that the hotel is out of service that we have to move to another hotel that they find for us, i never received a email or a call.

4/10 Poor

Vicky

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Poor
It was so hot in our room no ac. Was charged extra fees that was supposed not be charged
Stayed 3 nights in Nov 2022

2/10 Terrible

vickie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

2/10 Terrible

Melanie

Stayed 4 nights in Nov 2022

2/10 Terrible

Valeria

Stayed 4 nights in Nov 2022

4/10 Poor

Kenneth, APO

Stayed 3 nights in Oct 2022

2/10 Terrible

katie-Ann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

2/10 Terrible

Sebastian

Stayed 5 nights in Oct 2022

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great great great location close to Times Square and the Theatre District. Definitely on the "no frills" side but felt safe and was convenient.
Stayed 2 nights in Sep 2022

2/10 Terrible

Angelica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NY Hotel stay
I did not stay at Hotel 46 Times. They canceled my reservation and transferred me to another hotel. However, both Hotel 46!Times and the other hotel, The Manhattan at Times Square, charged me for the same time period. Since Horels.com is not assisting with this situation. Very shady will contact my credit card as this is borderline fraud. Not very happy!
Stayed 3 nights in Oct 2022

2/10 Terrible

Jarrett

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean , nor friendly , ac didn’t work , door would not lock , bathrooms were gross , couldn’t get towels , no water pressure … will be seeking refund
Stayed 3 nights in Oct 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
my reservation got moved to another hotel which was no where near comparable unfortunately... not a great stay at all
Stayed 2 nights in Oct 2022

2/10 Terrible

Jay M

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is running a racket. They overbook the hotel then tell people the hotel is under renovation. And move you to a dump of a hotel.
Stayed 3 nights in Oct 2022

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel is transitioning to become a residence for immigrants, the transition was not smooth, our friends had their booking cancelled.
Stayed 5 nights in Sep 2022

8/10 Good

Sherry, Murfreesboro

Stayed 3 nights in Sep 2022

10/10 Excellent

Sasikumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2022
Response from Rajni Rikh on 9 Oct,2022
Thank you for your kind words! We're thrilled to hear that you enjoyed your experience with us and that you found everything to be "good"! We hope you'll come back and see us again soon!

10/10 Excellent

Ann

Stayed 4 nights in Sep 2022

10/10 Excellent

Stanimir, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to TS
Stayed 2 nights in Sep 2022

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Sep 2022

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel 46 rocks!
We will definitely stay at Hotel 46 again. It met all our expectations. Even more, if you are a first timer to NYC like we were, you'll find the location to site seeing, shopping, musical theaters, restaurants and so much more to be exceptional. We are senior citizens and having a hotel so close to Times Square made the trip so easy! A couple of more things, staff is helpful and cleaning crew are kind! Having the easy grab & go breakfast was just another plus at this hotel.
Stayed 3 nights in Sep 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Rajni Rikh on 9 Oct,2022
Thank you for sharing your feedback,It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

6/10 Okay

MARIBEL

Stayed 6 nights in Sep 2022

10/10 Excellent

Lorene

Stayed 13 nights in Sep 2022

8/10 Good

Lisa

Stayed 4 nights in Sep 2022

4/10 Poor

Vin Steve

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is aged
Stayed 2 nights in Sep 2022
Response from Customer Service on 28 Sept,2022
Thank you for sharing your feedback, Vin.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

4/10 Poor

EDDIE

Liked: Cleanliness
Great Location & Clean but Deceiving Pics of Rooms
We booked a specific room but were assigned a completely different room with no dresser, desk or chair. The lobby and entire ground floor remodeled in a modern look but the hallways and rooms are old and outdated. The pillows are not too comfortable (too flat) but housekeeping kept the room very clean. The continental breakfast was always fresh...so this is a mix review for someone looking for a reasonable price but is not expecting too much as far as room stay.
Stayed 5 nights in Sep 2022
Response from Customer Service on 28 Sept,2022
We appreciate the feedback, Eddie.It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Wilfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything verygood
Stayed 3 nights in Sep 2022
Response from Customer Service on 27 Sept,2022
Thank you for your kind words! We're thrilled to hear that you enjoyed your experience with us and that you found everything to be "very good"! We hope you'll come back and see us again soon!

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small even with a queen bed. Only window was a view of brick. Air, fan and heat unit did not work. Asked for a fan, they did not have one. We did not want someone coming in at 1:00 am to look at the unit. It’s was a great location for getting around in Manhattan.
Stayed 1 night in Sep 2022
Response from Customer Service on 26 Sept,2022
Thank you for sharing your feedback, Kim.We appreciate your input. It's great that you loved our ideal location. However, we'll be addressing your concerns about the room size and air conditioning unit with our engineering team.We look forward to having you back again soon for an even more positive experience.

10/10 Excellent

Peter

Stayed 1 night in Sep 2022
Response from Customer Service on 27 Sept,2022
Thank you for sharing your perfect rating with us, Peter!It's wonderful to see how much you appreciated your time at Hotel 46 Times Square! We want everyone to feel right at home at our property. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

6/10 Okay

Richard, Lake Forest

Travelled with partner
Liked: Cleanliness, staff & service
The photos of the rooms looked a lot better than the room I got but I realized when we I arrived that this is an older hotel. Much of the hotel’s interior appears worn. The halls on room floors are extremely short and more reminiscent of an institution rather than a hotel. The small nightstand had a fake drawer (really!?), the safety door lock was broken and the hair dryer didn’t work. That being said, the room was clean, the bed was very comfortable, and they gave us a replacement hair dryer immediately after I called. All the staff were extremely nice, especially the elderly male attendant in the breakfast room. It is located a short walk from central Times Square.
Stayed 2 nights in Sep 2022
Response from Customer Service on 26 Sept,2022
Thank you for taking the time to share your feedback, Richard.We were disappointed to learn that the condition of our hotel did not meet your expectations. It's unfortunate that you've noticed a decline in the quality of some of our furnishings and facilities. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We're glad that, despite these challenges, you appreciated the cleanliness of our rooms, our comfortable bedding and our speedy and attentive service. It's great that you were able to take advantage of our central location with close proximity to Times Square as well.We hope you allow us the chance to share a more positive experience with you in the future.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel less than one block from Times Square. Staff is friendly and helpful.
Stayed 2 nights in Sep 2022
Response from Customer Service on 24 Sept,2022
Thank you for sharing this wonderful review, Amy!We are very pleased to hear that you had an enjoyable experience at Hotel 46 Times Square! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!

8/10 Good

Hazel

Liked: Cleanliness, staff & service
Great location, clean Disliked breakfast, no much of anything , coffee machine didn’t work properly. Phones didn’t work from room to room
Stayed 4 nights in Sep 2022
Response from Customer Service on 23 Sept,2022
Thank you for the great rating, Hazel!We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our ideal location and cleanliness, but we are disappointed to hear that our breakfast services did not meet your expectations. We will share your feedback with our food and beverage team moving forward.We look forward to sharing an even better experience with you soon!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Customer Service on 20 Sept,2022
We appreciate the feedback.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 Okay

Josie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Customer Service on 19 Sept,2022
We appreciate you leaving your feedback with us, Josie.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Soledad, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is in the middle of Times Square. Very friendly staff. They even has a small breakfast.
Stayed 3 nights in Sep 2022
Response from Customer Service on 17 Sept,2022
Thank you for the great review, Soledad!We're thrilled to hear that you had a great stay at Hotel 46 Times Square! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you.Please come see us again soon!

8/10 Good

Luis Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located. Rooms are a bit dark @nd small but the location is perfect.
Stayed 1 night in Sep 2022
Response from Customer Service on 16 Sept,2022
Thank you for the 4/5 rating, Luis!We're happy you had a pleasant stay with us and appreciated our perfect location within the city. It's unfortunate you had such challenges with the size and ambiance of our rooms. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our management team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!

2/10 Terrible

malinda

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The windows don’t latch shut and are connected to the fire escape that touches the ground. There is no way to secure your self in for the night. There were hairs all over my bathtub and floor and giant dents and cracks in the walls and windowsills
Stayed 2 nights in Sep 2022
Response from Customer Service on 15 Sept,2022
We appreciate you taking the time to share your feedback, Malinda.It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our security and cleanliness of your room didn't meet your expectations. We also regret that the condition of our accommodations was less than ideal. We'll be sure to discuss your concerns with our management team moving forward.We hope to host you again soon for a more positive experience.

10/10 Excellent

Orit

Stayed 5 nights in Sep 2022
Response from Customer Service on 15 Sept,2022
Orit, thank you for leaving us a 10 out of 10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hotel 46 Times Square!

4/10 Poor

Kyle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing hotel. There’s only one elevator and it’s unusually small so it took some time to get up and down the building. The whole place is very damp and muggy. The rooms didn’t reflect what I was expecting at all. They were much smaller than the pictures online. The hallway door doesn’t seal well so the very bright hall lights shine under the door making the room bright. I got a queen bed even though I booked a king. The room was very dirty overall and so small it was hard to move around and unpack. Same goes for the bathroom.
Stayed 3 nights in Sep 2022
Response from Customer Service on 14 Sept,2022
We appreciate the feedback, Kyle.We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate our elevator service and room size as well as our cleanliness, the condition of our property and issues with your reservation didn't meet your expectations. We hold ourselves to a higher standard so we'll address your concerns with our management team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Good

William

Travelled with partner
Liked: Cleanliness
fantastic location. clean small and dated
Stayed 4 nights in Sep 2022
Response from Customer Service on 14 Sept,2022
Thank you for the great review, William!We're happy you had a pleasant experience with us! It's lovely you enjoyed our ideal location and cleanliness so much. That's what we like to see! However, we regret that our room size and some of our furnishings didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.We look forward to hosting you again soon for an even better experience!

10/10 Excellent

Stav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Customer Service on 13 Sept,2022
Thank you for the perfect rating, Stav!We're thrilled to see how much you enjoyed staying at Hotel 46 Times Square. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Good

Garry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location. Good breakfast. Good value for the money. Carpet in room needs cleaning. Would stay again at the rate we paid.
Stayed 6 nights in Aug 2022
Response from Customer Service on 12 Sept,2022
Thank you for taking the time to share your 4/5 review with us, Garry.We're thrilled to hear you had such an enjoyable experience with us at Hotel 46 Times Square and appreciated our ideal location and delicious breakfast selection. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again!

10/10 Excellent

ari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great excellent
Stayed 1 night in Sep 2022
Response from Customer Service on 12 Sept,2022
Thank you for sharing, Ari!At Hotel 46 Times Square, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

4/10 Poor

Neil

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Slow service, poorly maintained building, and a bit dirty.
Stayed 3 nights in Sep 2022
Response from Customer Service on 11 Sept,2022
We appreciate that you took the time to share your feedback, Neil.We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It location next to Times Square and the Theater District is like no other and the staff is friendly and courteous well beyond the typical NY Hotel
Stayed 4 nights in Sep 2022
Response from Customer Service on 10 Sept,2022
Thanks for the amazing review, Thomas!It's excellent your time at Hotel 46 Times Square was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We're thrilled you appreciated our unbeatable central location as well! We look forward to hosting you again soon so we can share another splendid experience with you!Thank you again for sharing your feedback!

6/10 Okay

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s all good but the room was not good
Stayed 1 night in Sep 2022
Response from Customer Service on 9 Sept,2022
Thank you for the feedback, Andre.While it's great you enjoyed your time with us so much, we regret that our rooms didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our management team moving forward.We look forward to hosting you again soon for a more positive experience.