Rooftop terrace

Reviews of Hyatt Centric Midtown 5th Avenue New York

4 out of 5
Hyatt Centric Midtown 5th Avenue New York
16 East 39th Street, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 333 out of 579 reviews" "
Rating 8 - Good. 144 out of 579 reviews" "
Rating 6 - Okay. 56 out of 579 reviews" "
Rating 4 - Poor. 26 out of 579 reviews" "
Rating 2 - Terrible. 20 out of 579 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Servando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Seven minute walk from Grand Central Station. My only issue, and it might have been me, is non access to the thermostat; the room was a little dry and warm for me. But that is just not picking. Great hotel otherwise
Stayed 1 night in Apr 2024

10/10 Excellent

Markita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived super early, so my room was understandably not read. Shanelle at the front desk was so kind, informative and professional. I received a text when my room was ready, which was very helpful since I was out & about. I typically stay at Hyatts when I go away and have never had a bad experience. My room was clean, quiet and comfortable. I’ll be back soon!
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful little boutique hotel with very nice restaurant and bar. 7 min walk from Grand Central and 15 min walk from times square. Staff was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Maya

Stayed 1 night in Mar 2024

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant desk staff
Stayed 2 nights in Mar 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Not far from Times Square and Grand Central Station. Great dining options nearby and easy access to the subways. Staff was friendly and helpful. Rooms are a bit small, but that is to be expected in Midtown. Road noise was a bit of an issue, if that is important ask for a higher floor. However we found we got used to the noise pretty quickly. Would certainly stay here again.
Stayed 6 nights in Mar 2024

8/10 Good

Kiley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a weekend getaway to NYC. The only downfall about this hotel is that it has terrible lighting throughout the room. It was so dark.
Stayed 4 nights in Mar 2024

10/10 Excellent

ty, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Our first night we had to move rooms because our AC was not working but Shanelle and Gregory helped us out and reimbursed us for the night. Great rooms, great showers, great beds. We will definitely be back.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unbelievably inexpensive for the quality of the stay. Great beds. Amazing shower. We were able to walk to the Empire State Building, the Highline, Times Square and so many more places. The breakfast at the hotel is also fantastic!
Stayed 3 nights in Mar 2024

8/10 Good

Terrence Duncan, Edinburgh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and in a great location
Stayed 4 nights in Mar 2024

8/10 Good

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Staff is very friendly. Steps from Bryant Park. Easy subway access nearby.
Stayed 5 nights in Feb 2024

8/10 Good

Frank

Stayed 2 nights in Jan 2023

8/10 Good

Robert, Westerville

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located in mid town.
Stayed 2 nights in Jan 2024

4/10 Poor

Carolyn

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Mandy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Chase

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door card entry took like 10-15 times to open. Walls are thin and person next door had TV on for 24 hours a day
Stayed 3 nights in Jan 2024

10/10 Excellent

krizia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Reyad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel on actual not a match to pictures Not working air conditioning was freezing cold
Stayed 4 nights in Jan 2024

6/10 Okay

Diego

Travelled with partner
Disliked: Cleanliness
Central to main attractions
Stayed 1 night in Jan 2024

6/10 Okay

Yiwei

Travelled with partner
Liked: Cleanliness, amenities
Great location, close to public library and grand central. Room and service were average, some staff were more helpful than the others.
Stayed 3 nights in Jan 2024

10/10 Excellent

Justin

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NYC weekend
Nice room. Not a large room, but it is NYC. Great & helpful front desk staff. Ideal location. Would definitely stay here again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt centric.
The rooms are nicely appointed albeit a tad small. Very comfortable beds and a nice sized bathroom. There is not much of a front lobby but the staff was lovely. Did not try the on site restaurant.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lauren

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Juliet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was able to check in early. Front desk manager very accommodating!
Stayed 1 night in Jan 2024

10/10 Excellent

Ramya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Norman

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Aumid

Liked: Cleanliness
Stayed 3 nights in Dec 2023

8/10 Good

Farooq

Stayed 4 nights in Dec 2023

8/10 Good

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Dec 2023

4/10 Poor

Kelly

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely Located.
Nicely located. Could do better with amenities at the price.
Stayed 2 nights in Dec 2023
Response from Customer Service on 6 Dec,2023
Derrick, we appreciate your feedback. It's great to learn that you found the location of Hyatt Centric Midtown 5th Avenue New York suitable for your needs. Regarding the amenities, we continuously strive to provide the best value possible. Your comments will assist us in our ongoing endeavor to enhance our offerings. Thank you.

10/10 Excellent

Marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful visit to NYC made even better by the lovely people at Hyatt Centric Midtown. I will stay there whenever I travel to NYC
Stayed 2 nights in Nov 2023
Response from Customer Service on 23 Nov,2023
Marian, it's great to hear that your visit to NYC was enhanced by the exceptional hospitality provided by our team at Hyatt Centric Midtown 5th Avenue New York. We are thrilled to know we will be your top choice during your future travels to NYC. Thank you for sharing such a delightful review.

10/10 Excellent

Linda

Travelled with family
Fab position
Well placed hotel with comfortable, well sized room. Too noisy on the Saturday night in rooms around ours but that’s not the fault of the hotel. Lovely roof top bar with amazing view of Empire State Building.
Stayed 3 nights in Nov 2023
Response from Customer Service on 23 Nov,2023
Linda, thank you for sharing your experience at the Hyatt Centric Midtown 5th Avenue New York. We're delighted to hear that you enjoyed your ample and cozy room along with the unbeatable sight from our rooftop bar. Your feedback on the noise issue during the weekend has been acknowledged, and we are always striving to ensure a serene atmosphere for all our guests. We look forward to welcoming you back in the future.

6/10 Okay

Gerardo

Stayed 3 nights in Nov 2023
Response from Customer Service on 19 Nov,2023
Thank you for the feedback, Gerardo.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

2/10 Terrible

Jenna

Liked: Staff & service
Disliked: Cleanliness
the morning we checked out we were shaking out the blankets to make sure none of our belongings were left behind and when the blanket was exposed to light we saw mold lodged in the blanket. now we are home and i am EXTREMELY SICK
Stayed 3 nights in Nov 2023
Response from Customer Service on 17 Nov,2023
We would like to thank you for allowing us to properly follow up and speak to you regarding your concerns. We are glad to confirm that it was as thought, feathers in the duvet. We do wish you would have spoken to us the morning you checked out so that we could have together reviewed and confirmed so as to ease your mind of your initial concerns.Thank you for our conversation. Our goal is to make sure our guests have a comfortable and enjoyable stay and happy to hear you had a great stay with us. We look forward to having you back in the near future.

8/10 Good

Amanda

Stayed 2 nights in Nov 2023
Response from Customer Service on 9 Nov,2023
Amanda, thank you for your lovely rating of Hyatt Centric Midtown 5th Avenue New York. We're pleased to know you had a good experience at our establishment. Your feedback gives us great motivation! If there are any suggestions you'd like to share, we are all ears. We look forward to welcoming you back in the future.

2/10 Terrible

Erin

Stayed 2 nights in Nov 2023
Response from Customer Service on 9 Nov,2023
Dear Erin,Our apologies your experience was poor as noted in the rating. We hope that you had an opportunity to speak to a manager during your stay as this is not what we would expect from a rating perspective. We take pride in providing a comfortable and enjoyable stay and ask if you haven’t spoken to someone, please reach out to the General Manager as he would want to find out why the “low” rating.Thank you.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk on 6 Nov,2023
Thank you for your stay at the Hyatt

8/10 Good

Angelika, Canton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the proximity and the cleanliness. The room was well equipped. the staff was always friendly and helpful. I also liked the rooftop bar with the view to the Empire State Building. I was just not fond that non-hotel guests could use the elevator without a key card. I think this would make it safer. Other than that I had a great stay.
Stayed 1 night in Oct 2023
Response from Customer Service on 5 Nov,2023
Angelika, it's wonderful to learn that you took advantage of our convenient location at Hyatt Centric Midtown 5th Avenue New York. We're delighted to hear our high standards of cleanliness and well-prepared rooms met your expectations. Your compliments regarding our welcoming colleagues and the rooftop bar are greatly appreciated. While security is a top priority, we understand your concern about elevator access. We assure you, measures are in place for the safety of our guests. We hope you will choose to stay with us again and enjoy another splendid experience.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent. The facility was very good, a good restaurant and rooftop lounge. The staff were friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Customer Service on 4 Nov,2023
Stephen, it's wonderful to hear that you found the Hyatt Centric Midtown 5th Avenue New York's location so convenient. We appreciate your kind words about our top-notch restaurant and rooftop lounge. Hearing that our team members were friendly and helpful is always a treat. We can't wait to welcome you back on your next city escapade!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 30 Oct,2023
Thanks, Scott! It's outstanding your time at Hyatt Centric Midtown 5th Avenue New York was fantastic. We can't wait until your next visit!

10/10 Excellent

Rebeca, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on 25 Oct,2023
Thanks for the perfect rating, Rebeca!We're pleased to hear that you have fully enjoyed your stay at Hyatt Centric Midtown 5th Avenue New York, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Jodie, Rosedale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing! The room was very nice, comfortable and clean. The staff was also remarkable. I willl stay here again.
Stayed 1 night in Oct 2023
Response from Customer Service on 23 Oct,2023
Thank you for the kind words, Jodei!It's excellent you enjoyed your time at Hyatt Centric Midtown 5th Avenue New York! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!