Terrace/patio
Check availability

Reviews of Omni Berkshire Place

4 out of 5
Omni Berkshire Place
21 E 52nd Street, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 795 out of 1076 reviews" "
Rating 8 - Good. 181 out of 1076 reviews" "
Rating 6 - Okay. 59 out of 1076 reviews" "
Rating 4 - Poor. 25 out of 1076 reviews" "
Rating 2 - Terrible. 16 out of 1076 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

David

Business traveller
Liked: Cleanliness, amenities
Good central property. Dated though in terms of decor.
Stayed 2 nights in Apr 2024
Response from Jack on 1 May,2024
Thank you for your feedback.

8/10 Good

Benjamin

Stayed 2 nights in Apr 2024
Response from Jack on 30 Apr,2024
Thank you.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and a great location for the subway and bus. Service was top notch. Would recommend
Stayed 2 nights in Apr 2024
Response from Jack on 29 Apr,2024
Thank you for your thoughtful review.

10/10 Excellent

Rodrigo

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Jack on 29 Apr,2024
Thank you.

8/10 Good

Kari

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jack on 30 Apr,2024
Thank you.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and welcoming. Our room was clean and comfortable. We will definitely return.
Stayed 2 nights in Apr 2024
Response from Jack on 29 Apr,2024
Thank you for your positive feedback.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Clean. Great staff
Stayed 1 night in Apr 2024
Response from Jack on 28 Apr,2024
Thank you.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Omni Berkshire on 29 Apr,2024
Dear Katherine,Thank you for your honest review and appreciate the amazing feedback. We are pleased you enjoyed your stay!

10/10 Excellent

Kat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for my mums birthday weekend. it was clean, she raved about how friendly the staff are, but importantly, its very conveniently located. We walked to almost everything. We would definitely stay again!
Stayed 2 nights in Apr 2024
Response from Omni Berkshire on 28 Apr,2024
Dear KatThank you for your honest review and appreciate the amazing feedback. We are pleased that you enjoyed your stay and hope you return soon for another great visit!

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our room, the staff were very helpful and friendly. Overall, a great location and would book the hotel again!
Stayed 2 nights in Apr 2024
Response from Front Office Team on 26 Apr,2024
Thank you for your reveiw.

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the money in Manhattan. The staff is wonderful and accommodating. Rooms are nice size. Large bathrooms. Great location. A real find in NYC.
Stayed 4 nights in Apr 2024
Response from Jack on 24 Apr,2024
Thank you for your thoughtful review.

10/10 Excellent

Effie, Collingswood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omni Berskshire is a great boutique hotel in NYC very close to 30 Rock, also great since we were going to the Saturday Night Live taping. Valet Parking -- parking garage is a block down the street, so make sure you have all your belongings out of your car when you valet.
Stayed 1 night in Mar 2024
Response from Daniel on 24 Apr,2024
Thank you for the kind review!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jack on 24 Apr,2024
Thank you.

10/10 Excellent

Katharine

Travelled with group
Lovely hotel
Stayed 3 nights in Apr 2024
Response from Front Office on 22 Apr,2024
Thank you for your review.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean rooms, good location.
Stayed 3 nights in Apr 2024
Response from Front Office on 22 Apr,2024
Thank you for your review.

4/10 Poor

Konstantinos, Chevy Chase

Travelled with family and small children
Not well preserved. Room amenities pooor.
Stayed 3 nights in Apr 2024
Response from Jack on 20 Apr,2024
I am sorry to hear that your stay did not reflect the Omni standard.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 2 nights in Apr 2024
Response from Omni Berkshire on 19 Apr,2024
Dear Kim,Thank you for your honest review and appreciate the great feedback. We are pleased you enjoyed your stay and hope you return for another visit.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice hotel in a very convenient , safe area. We stay here a lot when traveling to New York. Also the bar is a nice meeting spot.
Stayed 1 night in Apr 2024
Response from Jack on 15 Apr,2024
Thank you for your thoughtful feedback.

10/10 Excellent

Maryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and gave us good recommendations for food. Lenny the doorman was friendly and helpful Room was ready when we checked in at 11:00am
Stayed 1 night in Apr 2024
Response from Omni Berkshire on 15 Apr,2024
Dear MarynThank you for your honest review and appreciate your amazing feedback! We are pleased to hear that you enjoyed your stay. We hope you return soon for another great visit!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for a quick trip to NYC! Very convenient and walkable to popular destinations. The bed was very comfortable and the room was extremely quiet. I did not hear any noise outside in the hallway or above us upstairs or outside the windows. It was perfect!
Stayed 3 nights in Apr 2024
Response from Jack on 15 Apr,2024
Thank you for your thoughtful review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real nice staff. Forgot my iphone charger and concierge charged for me. Staff at hotel bar and restaurant were great as was the food and drink. I had to extend my stay and they were able to accommodate and stay in same room at same price
Stayed 2 nights in Apr 2024
Response from Jack on 14 Apr,2024
Thank you for your thoughtful review.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jack on 17 Apr,2024
Thank you.

4/10 Poor

Shova Kanta

Not bad not much good
Stayed 3 nights in Apr 2024
Response from Omni Berkshire on 13 Apr,2024
Dear Shova,Thank you for your honest review and appreciate the feedback. Please feel free to reach out to further discuss your stay or if anything is needed.

10/10 Excellent

Sara

Stayed 1 night in Apr 2024
Response from Jack on 1 May,2024
Thank you.

6/10 Okay

Sandi

Travelled with partner
Disliked: Staff & service
Room was clean and comfortable. We had a rough check in with computer issues that took several days to resolce
Stayed 1 night in Apr 2024
Response from Jack on 10 Apr,2024
Thank you for your review. Please come stay again, now that our systems are running at full capacity.

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and made us feel right at home! Kudos to all the waitstaff in the breakfast bar❤️
Stayed 4 nights in Apr 2024
Response from Jack on 7 Apr,2024
Thank you!

10/10 Excellent

Jean, Eastchester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff went out of their way to make you feel welcome. Beautiful hotel. I would highly recommend
Stayed 1 night in Apr 2024
Response from Jack on 7 Apr,2024
Thank you!

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was so old I thought I was dead
Stayed 1 night in Apr 2024
Response from Jack on 7 Apr,2024
I am sorry to hear that your stay left more to be desired.

10/10 Excellent

Saba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent classy property
Stayed 1 night in Mar 2024
Response from Front Office Team on 6 Apr,2024
Thank you for your review.

8/10 Good

Evangeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Omni Berkshire on 6 Apr,2024
Dear Evangeline,Thank you for your honest review and appreciate your feedback. We do hope you return for another visit.

10/10 Excellent

Inanc, Foster City

Stayed 5 nights in Mar 2024
Response from Omni Berkshire on 6 Apr,2024
Dear Inanc,Thank you for your honest review and appreciate your feedback. We do hope you return for another visit.

10/10 Excellent

Luis C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Omni Berkshire Place delivers a fantastic four-star experience with its prime location. Rooms are remarkably clean and well-maintained, promising a comfortable stay. Ideal for both leisure and business travelers, it offers sophistication and convenience.
Stayed 3 nights in Mar 2024
Response from Front Office on 5 Apr,2024
Thank you for your review.

10/10 Excellent

Rajmonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office Team on 6 Apr,2024
Thank you for your review.

2/10 Terrible

Aline

Liked: Cleanliness
We checked in, and were informed that they were having an issue and the manager would be opening the door of the rooms every single time due to an issue on their system. It took a while to get checked in, but not as bad as some other locations. The manager opened the door every single time for a couple days. It was not ideal but it was ok. I just wished they had informed us, about being in the middle of a cyberattack!!!! I had to provide my drivers license, credit card info after they knew what had happened…... Luckily, I made the reservation through Expedia and I am hoping my payment information prior to the incident is safe, but I am concerned the info ptovided after checked in. On another episode, the concierge scheduled our car ride to the airport at 3 am at the wrong day, so I woke up with the driver text in the middle of the wrong night. We had no tv during the entire stay with 2 kids due to their “issue” meaning cyberattack. So, not the best stay! No discount, nothing to compensate the headache… Next time, be honest and inform your guests, that way, I could have made the decision to try to find a different accommodation or stay at the hotel, but at least it would have been my choice. They did not disclosure what had happened, we stay there for 6 days. I found out through the news at the airport on our way back home. The location of the hotel is great, just don’t go during a cyberattack because you would not even have a tv in your room.
Stayed 6 nights in Mar 2024
Response from Jack on 9 Apr,2024
Hello Aline. I am sorry to hear that your stay was impacted by the unprecedented situation: your feedback is valued. Please reach out when you book with us again so we can make up for this unpleasant stay. I would love to extend a suite upgrade if availability permits.

10/10 Excellent

jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Mar 2024
Response from Jack on 3 Apr,2024
Thank you.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this property. No issues at all.
Stayed 4 nights in Mar 2024
Response from Jack on 3 Apr,2024
Thank you,

4/10 Poor

Hoda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Great area but service was bad. Their commuter system was down and the way they handled the situation was terrible. Expected more from Omni.
Stayed 3 nights in Mar 2024
Response from Jack on 2 Apr,2024
I am sorry your stay did not go as expected during our unprecedented situation.

10/10 Excellent

Lesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy, with an hour earlier availability confirmed upon arrival. The breakfast options were outstanding and my spiced granola was memorable.
Stayed 2 nights in Mar 2024
Response from Jack on 1 Apr,2024
Thank you.

2/10 Terrible

Neena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jack on 2 Apr,2024
We are sorry to hear your stay left more to be desired.

6/10 Okay

Ruby

Travelled with family
Liked: Cleanliness
Clean and felt safe, the fitness facilities were clean and functional
Stayed 3 nights in Mar 2024
Response from Omni Berkshire on 12 Apr,2024
Dear Ruby,Thank you for you for your honest review and appreciate the feedback. We are pleased to hear that you enjoyed your stay, and hope you return for another visit.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone friendly. Room was comfortable and clean.
Stayed 1 night in Mar 2024
Response from Jack on 1 Apr,2024
Thank you.

10/10 Excellent

Wendy I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A perfect location for a New York visit. Lovely and helpful staff. Very comfortable accommodations.
Stayed 4 nights in Mar 2024
Response from Jack on 1 Apr,2024
Thank you.

10/10 Excellent

lekan

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located with the friendliest staff!
Stayed 3 nights in Mar 2024
Response from Jack on 1 Apr,2024
Thank you.

10/10 Excellent

Abigail

Hi
Stayed 2 nights in Mar 2024
Response from Jack on 27 Mar,2024
Thank you.

10/10 Excellent

Chunyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay
Stayed 4 nights in Mar 2024
Response from Jack on 25 Mar,2024
Thank you.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jack on 26 Mar,2024
Thank you.

8/10 Good

Debra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Lady checking us in wasn’t a 10 in welcoming. Maybe like 5
Stayed 1 night in Mar 2024
Response from Jack on 25 Mar,2024
Thank you.

8/10 Good

Pamela

Stayed 2 nights in Mar 2024
Response from Front Office Team on 14 Apr,2024
Thank you for your review.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Omni Berkshire on 26 Mar,2024
Dear Jackie,Thank you for your amazing review. We hope you enjoyed your visit and return soon for another stay!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Mar 2024
Response from Jack on 25 Mar,2024
Thank you!