Exterior

Reviews of Residence Inn Marriott New York Downtown Manhattan/WTC Area

3.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 1000 reviews" "
Rating 8 - Good. 272 out of 1000 reviews" "
Rating 6 - Okay. 53 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Emad

Travelled with partner
Liked: Cleanliness, staff & service
The hotel charged me additional $25 that I did not understand why. Then you need to spend that $25 on junk food or you would lose it the next day. Breakfast was very simple and we did not have many options.
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr,2024
Emad, it's regrettable to hear about your concerns regarding the additional charge and our breakfast offerings. The extra fee you mentioned is typically for incidental expenses, and any unused portion can indeed be used as credit. We're sorry this wasn't clear. Regarding breakfast selection, we strive to offer choices that cater to a variety of tastes. We appreciate your feedback and will take it into consideration as we constantly strive to improve our guest experience.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 4 nights in Apr 2024
Response from Customer Service on 23 Apr,2024
Karen, it's a pleasure to hear that you enjoyed your stay at the Residence Inn New York Downtown/World Trade Center Area. We're delighted to have provided a positive experience and we greatly look forward to welcoming you back in the future.

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time. Low key location.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr,2024
Thank you for the fantastic rating, Mark!It's outstanding you had such a wonderful experience at Residence Inn New York Downtown/World Trade Center Area. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Lauralea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay for 5 nights and when we had concerns they were quickly addressed or explained. Would stay again! Loved the fridge, microwave and dishwasher so we could save money and eat in sometimes.
Stayed 5 nights in Apr 2024
Response from Customer Service on 17 Apr,2024
Lauralea, it warms our hearts to know you appreciated your stay at Residence Inn New York Downtown/World Trade Center Area. We're pleased our team members attended to your concerns promptly, making your stay even more enjoyable. It's great to hear you found the in-room amenities such as the fridge, microwave and dishwasher beneficial. Looking forward to welcoming you back for another pleasant stay!

10/10 Excellent

Tracy, New York

The staff were all so friendly and helpful. I asked to change my room as there was a new carpet which was giving off a very strong smell and I ended up with an even better room: really comfortable and spacious. Also got a great night’s sleep as this hotel has good soundproof ling plus a free breakfast.
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr,2024
Tracy, thank you for sharing your experience at Residence Inn New York Downtown/World Trade Center Area. We're thrilled to know our team members were able to assist you promptly, ensuring you had a comfortable and spacious room. We're also delighted to hear that you enjoyed our soundproof facilities and complimentary breakfast. We look forward to your return, ensuring another great stay.

8/10 Good

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 9 Apr,2024
Thank you for the 4-star rating, Kai!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Residence Inn New York Downtown/World Trade Center Area. Thank you again for sharing!

10/10 Excellent

Marius, Montreal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was ok for the area, very close to WTC, very clean hotel (we also got a recently renovated room which was very nice)
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr,2024
Marius, it's wonderful to hear that you appreciated the value of your stay at Residence Inn New York Downtown/World Trade Center Area, as well as its proximity to key landmarks. We're thrilled that you enjoyed the freshness and neatness of your room, especially it being one of our newly updated accommodations. We hope to see you back soon!

10/10 Excellent

Shrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar,2024
Shrell, it's delightful to hear that you found the Residence Inn New York Downtown/World Trade Center Area to be clean and serene during your stay. Thank you for choosing us, and we hope to welcome you back in the future.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at this property. It seem clean and had everything we needed. We stayed on a studio suite with my family of five. If I had to change something about it, I would just say maybe the pullout sofa and the beds to be a little softer but that does not stop me from staying here again this would be our next stay again when we’re back in New York.
Stayed 4 nights in Mar 2024
Response from Customer Service on 26 Mar,2024
Olga, it's fantastic to hear that your stay at the Residence Inn New York Downtown/World Trade Center Area was enjoyable and the studio suite catered to all your family's needs. We appreciate your feedback regarding the bedding and will certainly take it into consideration for our continuous improvement efforts. We can't wait to welcome you and your family back on your next visit to New York.

10/10 Excellent

kortney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar,2024
Kortney, it's wonderful to see your high rating for Residence Inn New York Downtown/World Trade Center Area. We hope your stay was memorable and we look forward to hosting you again in the future. Safe travels!

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr,2024
James, we're thrilled to hear that your stay at Residence Inn New York Downtown/World Trade Center Area was top-notch. We always strive to provide exceptional experiences for our guests, and we're delighted that we met your expectations. We can't wait to welcome you back in the future. Safe travels!

8/10 Good

Karina

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar,2024
Karina, it's fantastic to hear you had a positive experience at the Residence Inn New York Downtown/World Trade Center Area. We appreciate your rating and we hope to see you again soon.

10/10 Excellent

Amar, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, friendly staff, clean rooms.
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb,2024
Amar, thank you for choosing Residence Inn New York Downtown/World Trade Center Area for your stay! We're delighted to hear you enjoyed the convenience of our location, cleanliness of our rooms, and friendliness of our team members. We look forward to welcoming you back in the future.

8/10 Good

Iryna

Liked: Cleanliness
I
Stayed 3 nights in Feb 2024
Response from Customer Service on 25 Feb,2024
Thank you for the 4-star rating, Iryna!It's great your time at Residence Inn New York Downtown/World Trade Center Area was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Shondell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the convenience of the rooms
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb,2024
Shondell, it's refreshing to hear that you enjoyed the practicality of the rooms at the Residence Inn New York Downtown/World Trade Center Area. We hope to welcome you back soon for another positive experience.

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 18 Feb,2024
Thank you for the 5/5 rating, Richard!It's excellent you enjoyed your time at Residence Inn New York Downtown/World Trade Center Area so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Pollyana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This accommodation made my weekend in NYC wonderful, because after walking a lot, I had a clean and comfortable place to shower and rest. The atmosphere is wonderful, when I return to New York you will definitely stay there again.
Stayed 3 nights in Feb 2024
Response from Customer Service on 13 Feb,2024
Pollyana, it's terrific to hear that Residence Inn New York Downtown/World Trade Center Area contributed to making your weekend in NYC delightful. We're pleased that you appreciated our clean and cozy facilities and could recover from a day filled with exploration. Your praise for our environment is greatly appreciated and we're already looking forward to your return!

10/10 Excellent

kripa

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and convenient location
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb,2024
Kripa, it's wonderful to hear that you found the location of Residence Inn New York Downtown/World Trade Center Area so convenient. Thank you for this positive review, and we hope to welcome you back on your next visit to New York.

10/10 Excellent

Gayle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a room change that had a small seating area and that was accommodated which I appreciate.
Stayed 4 nights in Jan 2024
Response from Customer Service on 24 Jan,2024
Gayle, we're delighted to learn that the team members at Residence Inn New York Downtown/World Trade Center Area were able to fulfill your request for a room change to better suit your needs. We aim to make sure every guest feels comfortable and valued, and we're pleased to see it reflected in your experience. Thank you for sharing your kind feedback and we hope to welcome you back soon!

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were nice, convenient location, everywhere was clean...wish they had robes and room service, but everything else was good.
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan,2024
Mary, thank you for sharing your positive experience at the Residence Inn New York Downtown/World Trade Center Area. It's great to hear that you found our team members friendly, the location convenient, and the premises clean. We appreciate your feedback about additional amenities and services. It's always our aim to enhance our guest experience. We hope to welcome you back on your next trip to New York.

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean, quiet and comfortable hotel. Very limited and expensive parking.
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan,2024
Joseph, it's wonderful to know you appreciated the tranquility and comfort at the Residence Inn New York Downtown/World Trade Center Area along with the cleanliness of our premises. We recognize your feedback about the parking scenario. While our location in the bustling city center brings its own challenges, we continually strive to deliver the best solutions for every guest. On your future stays, our team members would be more than happy to assist with alternative options that may better suit your needs. Thank you for choosing us.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the train station and 911 memorial
Stayed 2 nights in Jan 2024
Response from Customer Service on 15 Jan,2024
Crystal, it's a pleasure to hear that the location of Residence Inn New York Downtown/World Trade Center Area made your trip convenient, and that you were able to visit key city attractions, including the 911 memorial. We're looking forward to welcoming you back during your next visit to the city.

10/10 Excellent

Keith

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and and friendly atmosphere
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan,2024
Keith, it's wonderful to hear that you experienced friendly interactions and noted the welcoming ambiance at the Residence Inn New York Downtown/World Trade Center Area. Our team members constantly strive to provide top-notch service. We hope to have the chance to welcome you back soon.

2/10 Terrible

Roc Anthony

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pass this one by!
My room heat and air didn’t work, it was stale air. The room was dirty and the staff was less than helpful with any resolution.
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan,2024
Roc, we regret to hear about the challenges you faced during your stay, particularly in regard to the room's temperature and cleanliness. Our goal is to provide a comfortable environment, and we regret that this wasn't your experience. We also understand the importance of prompt and effective solutions, and we’re sorry our team members did not meet your expectations. Please know we take your feedback seriously and will strive to improve.

8/10 Good

Cira

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Travelled for the holidays with 3 kids. Great location. The rooms were clean and modern.
Stayed 5 nights in Dec 2023
Response from Customer Service on 31 Jan,2024
Cira, it's wonderful to hear that the Residence Inn New York Downtown/World Trade Center Area was the perfect spot for your family holiday travel. We're glad you appreciated our convenient location and found our rooms to be well-maintained and up-to-date. We hope your stay was both comfortable and enjoyable, and we're looking forward to welcoming you and your family back on your next visit.

10/10 Excellent

Brianne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. I really enjoyed being able to text the front desk for anything we needed dropped off while we were out during the day. Many dining options near by and a liquor store right next door as well as some shops. Our room was spacious and had large windows for a view. Also convenient was the subway station less than 5 minutes walking distance.
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan,2024
Brianne, it's a delight to know that you had such an enjoyable time at Residence Inn New York Downtown/World Trade Center Area. We're glad the provision to text the front desk for your needs provided convenience, and you appreciated the spacious room with grand windows. The close proximity to various dining options, shopping places, and the subway station indeed adds to our property's charm. Thank you for sharing your experience, and we hope to welcome you back in the near future.

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 5 nights in Dec 2023
Response from Customer Service on 13 Jan,2024
Héctor, thanks for sharing your brief yet positive feedback. We're thrilled to know you had a pleasant experience at the Residence Inn New York Downtown/World Trade Center Area. Your kind words inspire us to continue providing top-tier service. We are hopeful to see you again in the future.

10/10 Excellent

Tyiesha

I ALWAYS have a great experience when i stay here!!! The rooms are modernized
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan,2024
Tyiesha, it's such a joy to know you always have delightful experiences at Residence Inn New York Downtown/World Trade Center Area! We're glad to hear you appreciate the contemporary style of our rooms. We can't wait to welcome you back for another great stay.

8/10 Good

Cira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was better than expected.I would definitely stay here again.
Stayed 4 nights in Dec 2023
Response from Customer Service on 29 Dec,2023
Cira, it's great to hear that the Residence Inn New York Downtown/World Trade Center Area exceeded your expectations and delighted to know you'd consider a return visit. Looking forward to welcoming you back in the future.

10/10 Excellent

Beverly

Stayed 2 nights in Dec 2023
Response from Customer Service on 31 Dec,2023
Thank you for this excellent rating, Beverly!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Residence Inn New York Downtown/World Trade Center Area! We'd love to host you again someday for yet another unforgettable visit.

8/10 Good

Anthony

Liked: Staff & service
Holiday 2023
Great location, friendly staff. Good value, great breakfast variety’s
Stayed 4 nights in Dec 2023
Response from Customer Service on 27 Dec,2023
Anthony, we're thrilled to hear you appreciated the impressive location and amiable colleagues at Residence Inn New York Downtown/World Trade Center Area. It's wonderful that our diverse breakfast options and value for money met your expectations. We look forward to welcoming you once again in the future.

10/10 Excellent

Gisela

Travelled with family
We are a family of 5 and we booked a studio room with kitchenette. For our stay it was very advantageous to have the convenience of a microwave, full refrigerator and stove. The room was in very good condition and clean. The staff throughout the hotel was very friendly and helpful. Includes breakfast buffet. I recommend it.
Stayed 8 nights in Dec 2023
Response from Customer Service on 25 Dec,2023
Gisela, it's great to hear that you found the studio room with kitchenette of Residence Inn New York Downtown/World Trade Center Area advantageous and in excellent condition. We're thrilled that the presence of amenities such as a full-size refrigerator, stove, and microwave added to your comfort. We're equally glad that our accommodating team members made a positive impact during your stay. We appreciate your recommendation and thank you for your feedback, especially about our included breakfast buffet. We hope to welcome you and your family back in the future.

10/10 Excellent

Yeomi

Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan,2024
Yeomi, thank you for choosing to stay at Residence Inn New York Downtown/World Trade Center Area. Whether you're in town for business or leisure, our goal is to provide an environment where you can thrive. We're delighted to know we have achieved that. We appreciate your perfect Expedia rating, and look forward to welcoming you back in the future.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Response from Customer Service on 5 Feb,2024
Steven, it's wonderful to see your positive feedback! We're thrilled you had a fantastic stay at the Residence Inn New York Downtown/World Trade Center Area. We hope to welcome you back in the future for another great experience. Thank you for choosing our hotel!

6/10 Okay

Janetta, Texas City

Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan,2024
Janetta, it appears you didn't have a stand-out stay with us and we're eager to provide a better experience for you. We appreciate your assessment and hope to have another chance to provide you with a five-star experience in the future.

10/10 Excellent

nick

Stayed 2 nights in Dec 2023
Response from Customer Service on 24 Dec,2023
Nick, it's fantastic to hear you enjoyed your stay at the Residence Inn New York Downtown/World Trade Center Area! It's our pleasure to offer you an excellent experience, and we're elated to see we achieved that goal with you. We can't wait for your next visit.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and very helpful, from the front desk to the maid service on my floor. Thanks for making me feel so welcome. The rooms are sooo quiet,, and comfortable.
Stayed 2 nights in Nov 2023
Response from Customer Service on 29 Nov,2023
Teresa, it's a pleasure to hear your feedback regarding your stay at Residence Inn New York Downtown/World Trade Center Area. We're thrilled to know you appreciated our welcoming and attentive colleagues, who aim to provide an experience that feels like home. It's also wonderful to learn that you found our rooms to be peaceful and cozy, enhancing your stay. We look forward to welcoming you back in the future.

10/10 Excellent

binnur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellnet place to stayfor a long stay. Modern equipment great breakfast
Stayed 5 nights in Nov 2023
Response from Customer Service on 28 Nov,2023
Binnur, thank you for highlighting the modern amenities and enjoyable breakfast at Residence Inn New York Downtown/World Trade Center Area. We strive to create a comfortable environment for our guests, whether their stays are short or extended. We appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

TOMAS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shutter hotel parking
Stayed 2 nights in Nov 2023
Response from Customer Service on 28 Nov,2023
Tomas, thank you for highlighting the parking at Residence Inn New York Downtown/World Trade Center Area. We're happy to know that our parking facilities met your needs during your stay. We eagerly look forward to hosting you again in the future.

6/10 Okay

KYEORA

Stayed 2 nights in Nov 2023
Response from Customer Service on 24 Nov,2023
We appreciate the feedback, Kyeora.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Ivelisse

Stayed 2 nights in Nov 2023
Response from Customer Service on 22 Nov,2023
Ivelisse, thank you for choosing Residence Inn New York Downtown/World Trade Center Area and giving us an excellent rating. We're delighted to know you had a wonderful stay and hope to welcome you back in the future for another memorable experience!

10/10 Excellent

Anjanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 21 Nov,2023
Thanks for the perfect rating, Anjanette!We're pleased to hear that you have fully enjoyed your stay at Residence Inn New York Downtown/World Trade Center Area, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on 14 Nov,2023
Thank you for sharing your perfect rating with us!It's wonderful to see how much you appreciated your time at Residence Inn New York Downtown/World Trade Center Area! We want everyone to feel right at home at Residence Inn New York Downtown/World Trade Center Area. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Good

Wilson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and convenient.
Stayed 1 night in Nov 2023
Response from Customer Service on 12 Nov,2023
Wilson, it's great to hear that you found the Residence Inn New York Downtown/World Trade Center Area both appealing and suitably located. We hope to have the pleasure of welcoming you back on future visits to New York!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 6 Nov,2023
Thank you for leaving us a perfect rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Residence Inn New York Downtown/World Trade Center Area!

10/10 Excellent

Rocky

Liked: Cleanliness, staff & service, property conditions & facilities
Locatio
Stayed 2 nights in Oct 2023
Response from Customer Service on 31 Oct,2023
Saxosa, sonat locum residentiae Inn New York Downtown/World Trade Center Area re vera ad manendum additur. Turma horruit ut audias te experientiam inconsutilem fuisse. Exspectare non possumus ut te recipiam in proximo tuo adventu Novi Eboraci.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Customer Service on 31 Oct,2023
Thank you for the great rating, George!We're thrilled to see how much you enjoyed staying at Residence Inn New York Downtown/World Trade Center Area. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Good

Megan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is in a great location—very close to the WTC Memorial, Statue of Liberty Ferry, subways and restaurants. Great continental breakfast included.
Stayed 3 nights in Oct 2023
Response from Customer Service on 24 Oct,2023
Megan, we're delighted that you found the Residence Inn New York Downtown/World Trade Center Area's prime location accommodating for your exploration of nearby attractions. It's wonderful to hear that our complimentary continental breakfast lived up to your expectations. Your positive feedback is much appreciated and we hope to see you again soon.

6/10 Okay

Paola

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good room
The shower had hair from the previous people staying at our room. The lobby is under construction, so it is very messy and tight space
Stayed 1 night in Oct 2023
Response from Customer Service on 16 Oct,2023
Paola, it's regrettable to hear that aspects of your stay didn't meet expectations. We aim to maintain a high level of cleanliness, and we're sorry you encountered issues in your shower. Also, your feedback about the temporary situation in the lobby due to ongoing improvements is much appreciated. Please know that we are committed to ensuring a smooth and pleasant experience for all our guests. We hope for a chance to provide a better experience for you in the future.

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Pre cruise layover
I have great things to say about the check in staff and breakfast crew! Answered all questions we had after we checked in a timely manner and filled our special requests! Nice free breakfast, would definitely stay here again
Stayed 1 night in Oct 2023
Response from Customer Service on 15 Oct,2023
Beth, it's encouraging to hear such fantastic feedback about your stay at the Residence Inn New York Downtown/World Trade Center Area! We're thrilled that our check-in team and breakfast colleagues were able to meet your needs promptly and accommodate your special requests. Pleased to know you enjoyed our complimentary breakfast. We're eagerly awaiting your return for another positive experience!