Breakfast and dinner served

Reviews of The James New York - NoMad

4.5 out of 5
The James New York - NoMad
22 East 29 Street, New York, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 535 out of 1002 reviews" "
Rating 8 - Good. 224 out of 1002 reviews" "
Rating 6 - Okay. 137 out of 1002 reviews" "
Rating 4 - Poor. 71 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Dirk

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr,2024
Dirk, thank you for taking the time to leave a rating after your stay. We see there's room for improvement based on your rating and we sincerely apologize for failing to exceed your expectations. Nevertheless, we genuinely value your patronage and look forward to the chance to better serve you in the future.

10/10 Excellent

Ana, miami

Travelled with partner
Liked: Cleanliness, staff & service
The Staff were the best! The room was excellent very big! The area was. My only suggestion is to put a Nespresso machine in the room. Even though they offer coffee on the lobby it’s not the same to open your eyes and have it in your bed. I would definitely return.
Stayed 4 nights in Apr 2024
Response from Customer Service on 29 Apr,2024
Ana, thank you so much for your glowing review. We're delighted to hear that you thought our team members at The James New York – NoMad were exceptional and your room spacious and enjoyable. Your suggestion about the inclusion of a Nespresso machine has been noted as we always value guest feedback to improve the overall experience. We're thrilled to hear that you plan to return. We can't wait to welcome you back!

10/10 Excellent

Edward, milford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Apr,2024
Edward, we're thrilled to hear you enjoyed your experience at The James New York – NoMad. Our goal is always to provide an exceptional stay. Looking forward to welcoming you back soon.

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at The James Hotel. The staff was amazing. Our room was very spacious for NYC and the location was fantastic. We would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr,2024
Kara, thank you for sharing your delightful experience at The James New York – NoMad. We're thrilled you appreciated our spacious rooms and prime location. Our team members are elated knowing they contributed to your enjoyable stay. It's wonderful to hear you plan on visiting us again, and we eagerly look forward to welcoming you back.

8/10 Good

Ethan, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option in Chelsea / Murray Hill area. Charming historical exterior, free happy hour every day (wine only!), spotlessly clean. Our queen room was a decent size for New York (i.e. on the small side anywhere else). Bath and shower a bit basic for a property that calls itself "luxury."
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr,2024
Ethan, we're delighted to hear you had an enjoyable stay at The James New York – NoMad. It's great to know you appreciated our unique historical architecture, daily wine hour, and the cleanliness of your room. Your feedback about the restroom amenities and room size in relation to the luxury standards we aspire to will be taken under consideration. We're grateful for your review and look forward to welcoming you again in the future.

6/10 Okay

Amir

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room was super noisy, no proper insolation in the windows. No meeting rooms to use in order to make calls or work. Hot water take forever to start running. Bottom line - not worth the hype and significantly less worth the money compared to my last visit there ~5 years ago.
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr,2024
Amir, we appreciate your feedback. We are sorry to hear that there were issues with noise and the absence of dedicated spaces for calling and working, as well as the delay in hot water supply. Please know that maintaining a comfortable environment is a top priority for us, and it's unfortunate your experience did not match this. We continuously strive to improve our offerings and your input is crucial. We hope your memories from your earlier stay will motivate you for a future visit where we will try to exceed your expectations.

6/10 Okay

Sharon

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Usually i stay at this hotel and I like it my only problem this time was that the shower has hair that it wasn’t mine and i opened a towel and was already dirty
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Apr,2024
Sharon, thank you for sharing your feedback. We're glad to hear that you appreciate our hotel, but we acknowledge your recent issue concerning cleanliness. We always aim to uphold high standards in maintaining room hygiene, particularly in the bathroom area. We regret the lapse and assure you that we're taking necessary measures to ensure a more seamless experience in the future. Thank you once again. We hope to welcome you back soon under much better circumstances.

8/10 Good

Maxim, Gainesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr,2024
Maxim, thank you for choosing The James New York – NoMad. We're glad to hear you found our location to meet your expectations, and we look forward to the prospect of hosting you again in the future.

10/10 Excellent

Daniel

Stayed 4 nights in Apr 2024
Response from Customer Service on 1 May,2024
Daniel, it's fantastic to hear you had a great experience at The James New York - NoMad. We hope you enjoyed every moment of your stay with us and look forward to welcoming you back for more stellar stays in the future.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff was very accomodating, Neba at reception was a delight to deal with and helped us sort out a delayed check in issue due to flight cancellations. property is centrally located but on a quiet street, amenities exceeded expectations. definitely returning. thank you for the hospitality!
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 Apr,2024
Anthony, it's truly heartening to hear such positive remarks about your stay at The James New York – NoMad. We're thrilled that Neba and our team members made your check-in process smooth, especially amidst the stress of flight cancellations. Your commendations on our location and amenities are very much appreciated. Looking forward to your next visit, it's our pleasure to serve you again. Thank you for choosing us!

6/10 Okay

Elise

Liked: Cleanliness
Stayed 9 nights in Mar 2024
Response from Customer Service on 9 Apr,2024
Elise, it's evident that your recent stay didn't quite meet your expectations. Do remember, we truly value your feedback and we hope to serve you again in the future and aim to provide the stellar experience we're known for.

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I visit NYC I always stay at The James. The location is perfectly situated for walking to midtown, downtown, Chelsea, Murray Hill, etc... Also it is super quiet which is a huge plus for a city hotel. The staff are always helpful, the hotel itself is beautiful, charming, and clean. Lovely every time.
Stayed 3 nights in Mar 2024
Response from Customer Service on 7 Apr,2024
Gina, your warm words about The James New York – NoMad are sincerely appreciated. We're thrilled to know that our central location and tranquil atmosphere consistently meet your needs during your visits to NYC. Also, it's heartening that our users always find our team members helpful and our property aesthetically pleasing and orderly. Thank you for your kind comments, and we eagerly anticipate your future visits.

8/10 Good

Sunny

Liked: Cleanliness, amenities
We enjoyed our stay here overall. Though the view wasn’t that great and while the staff was nice and helpful, we asked for a kettle and tea to be sent to our room but only the kettle was delivered to our door no tea so we drank warm water which was fine but we’d have liked the teas. The place was clean and the pillows were nice. The bed was solid for the most part but the duvet wasn’t exactly the right level of comfort too light. I think the place should serve breakfast that’s included in the price would be a lot more enticing for future stays. Great location and very central to the surrounding areas and transportation as well. 4 stars for us I would recommend this place and would stay again but would say some improvements would make it more excellent of a stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on 7 Apr,2024
Sunny, we're glad to hear that you enjoyed your overall experience with us at The James New York – NoMad. It's disheartening to learn about your experience with the in-room amenities and we assure you that we will take your detailed feedback into consideration. Our team always strives for excellence and we appreciate your suggestion about the inclusion of breakfast. We are also glad to hear that you found our location ideal and we look forward to making your future stays even more enjoyable.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Apr,2024
Eric, we're thrilled to know that you had a wonderful experience at The James New York – NoMad. It's a pleasure to receive such fantastic ratings, and we can't wait to welcome you back during your next trip to the city. Thank you for choosing us!

10/10 Excellent

Francine

Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr,2024
Thanks for the perfect rating, Francine!We're pleased to hear that you have fully enjoyed your stay at The James New York – NoMad, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr,2024
Thank you for sharing your perfect rating with us, Christina!It's wonderful to see how much you appreciated your time at The James New York – NoMad! We want everyone to feel right at home at The James New York – NoMad. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 18 Mar,2024
Thank you for the amazing rating, Stephen!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at The James New York – NoMad soon!Thanks again for leaving your feedback!

10/10 Excellent

DANIEL

Stayed 5 nights in Mar 2024
Response from Customer Service on 5 Apr,2024
Daniel, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at The James New York – NoMad!

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Not the hotels fault, but the street is half blocked off and it a total pain in the but when waiting for an uber, wish they provided an alternate drop off spot. The room had a bit of a funky smell but was otherwise spotless, the minimal staff I interacted with were very nice and helpful
Stayed 2 nights in Mar 2024
Response from Customer Service on 15 Mar,2024
Taylor, thank you for sharing your experience at The James New York - NoMad. We're glad to hear that our team members provided assistance when required. We understand the pick-up and drop-off situation may have been inconvenient and we appreciate your patience. As for the unusual odor noted, thanks for bringing this to our attention, our team strives to maintain the highest standards for our rooms. We value your feedback and look forward to hosting you again with an even better experience.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great and clean
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Mar,2024
Jorge, it's delightful to hear your praises for The James New York – NoMad. We're thrilled that our commitment to cleanliness and excellence made your stay enjoyable. We eagerly await your next visit.

10/10 Excellent

edgar alberto

Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr,2024
Edgar, it's wonderful to hear that you had a fantastic stay at The James New York – NoMad. We greatly value your feedback and look forward to hosting you again soon!

8/10 Good

traci

Liked: Cleanliness, staff & service, property conditions & facilities
Great check in service , Lobby wine and room sizes are definite perks.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar,2024
Traci, it's wonderful to hear that our check-in process at The James New York – NoMad made a great impression on you. We're also glad that you appreciated the wine in the lobby and spacious room sizes. We strive to provide the best experiences and we're thrilled that these aspects added value to your stay.

10/10 Excellent

Nicola

Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar,2024
Thanks for the fantastic rating, Nicola!It's outstanding we could exceed your expectations during your stay at The James New York – NoMad. We're all looking forward to your next stay with us.

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Customer Service on 28 Mar,2024
John, thank you for your top score rating of The James New York – NoMad. We're thrilled you had such a positive experience. We appreciate patrons like you and look forward to your next visit.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a corner King room. The room was spacious but not large. The room was very comfortable including the mattress and linens.Endless hot water seemed available in the oversized walk in shower. The Lobby of the James has a lively atmosphere but not over the top.. Just right. A popular restaurant and bar is located in the hotel that draws a mostly young crowd... like all of NYC. They do deliver room service !.... In the basement of the hotel is a club that looked pretty hot judging from the clientele. The Club atmosphere does not seep over into the rest of the hotel which we considered a positive but it's there if your in the mood. Free coffee, snacks and wine are available in the lobby at various times of the day. We would definitely stay here again.
Stayed 4 nights in Feb 2024
Response from Customer Service on 7 Mar,2024
Andrew, it is delightful to read about your positive experience at The James New York – NoMad. We're thrilled to hear that you found our corner King room to be exceptionally cozy and the endless supply of hot water a bonus. It's also great that you appreciated our vibrant lobby and the in-house restaurant and bar that adds to the exciting NYC experience. Furthermore, we're glad to learn that you enjoyed our offerings of complimentary beverages and snacks at the lobby. Your kind feedback is much appreciated, and we look forward to your next visit!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. We always stay here when in town. Easy to get to everything and great neighborhood.
Response from Customer Service on 5 Mar,2024
Amy, thank you for your glowing review! We're delighted to hear that The James New York – NoMad consistently meets your needs during your trips into town. Your compliments about our convenient location and desirable neighborhood are greatly appreciated. We eagerly await your next visit.

10/10 Excellent

Christina, Glen Ridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice check-in process with a personalized follow-up text to ensure everything was going well. Comp wine hour in lobby was nice. Scarpetta restaurant attached big plus. Outstanding brunch.
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar,2024
Christina, hearing about your blissful experiencent at The James New York – NoMad truly warms our hearts. We're thrilled our check-in process and personalized follow-ups enhanced your stay. It's also fabulous to know our complimentary wine hour and the attached Scarpetta restaurant significantly enriched your visit. We're proud we could offer you an outstanding brunch experience. We can't wait to welcome you back for another round of great memories.

10/10 Excellent

Ryan

Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Mar,2024
Ryan, thank you for your high rating of The James New York – NoMad. It's gratifying to know you had a positive experience at our property. We eagerly look forward to your next visit.

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was extremely helpful and attentive. The room was clean and ready to check into early
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb,2024
Julia, it's fantastic to hear that you found our team at the front desk to be highly helpful and vigilant at The James New York – NoMad. We're pleased to know that you appreciated the cleanliness of your room and were able to check in early. Looking forward to your return.

10/10 Excellent

sonia

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar,2024
Sonia, thank you for choosing to stay with us at The James New York – NoMad. We're delighted that your stay was enjoyable and are looking forward to your next visit.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Staff & service, property conditions & facilities
Great stay in NoMad
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb,2024
Elizabeth, it's wonderful to hear you enjoyed an exceptional stay at The James New York – NoMad. We appreciate your beautiful feedback and cannot wait to welcome you once again for another great experience.

10/10 Excellent

Nicolette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Feb 2024
Response from Customer Service on 25 Feb,2024
Nicolette, we're delighted to hear your praise for The James New York - NoMad. Thank you for recognizing the exceptional experience we are dedicated to providing. We're looking forward to your return.

8/10 Good

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb,2024
Giselle, it's delightful to know you had a great stay at The James New York – NoMad. We hope to have the opportunity to welcome you back for another enjoyable experience. Safe travels!

10/10 Excellent

Rana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great staff, very friendly. Room is tiny but overall great stay
Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Feb,2024
Rana, it's wonderful to learn that you enjoyed your experience at The James New York – NoMad and appreciated our warm and approachable team members. We recognize that some rooms may be smaller than others but we're glad that this didn't hinder your overall satisfaction. We look forward to welcoming you back in the future for another memorable stay.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and location
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb,2024
John, thank you for your feedback. We're thrilled to hear you enjoyed your stay at The James New York – NoMad, particularly the room and our central location. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kristy

Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar,2024
Thank you for sharing, Kristy!At The James New York – NoMad, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Jung Min

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar,2024
Jung Min, we're immensely gratified to know you had a rewarding stay at The James New York – NoMad. Your remarkable score puts a smile on our entire team. We're eager to have the opportunity to provide you with another delightful experience in the future.

6/10 Okay

christian

Business traveller
Liked: Staff & service, amenities
Arrival & check in & departure was good. The room was very small, needs refreshing.
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb,2024
Christian, it's beneficial to hear that your arrival, check-in, and departure experiences were satisfactory. We take note of your feedback regarding room size and the need for some rejuvenation. We continuously aim to enhance guest experience and your insights are valuable in this process. Hope to see you again, offering better experiences.

10/10 Excellent

DAREEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. Great staff and a lovely place.
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan,2024
Dareen, thank you for sharing your experience at The James New York - NoMad. We're thrilled you enjoyed your stay and experienced our team members' warm hospitality. Your praise inspires us to continue delivering unforgettable moments. We can't wait to welcome you back for another amazing time.

6/10 Okay

Eric

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan,2024
Eric, thank you for your rating of The James New York – NoMad on Expedia. We hope you had a satisfactory stay with us. If you have any feedback to share about how we could improve your future stays, we would greatly appreciate it.

6/10 Okay

Kawan

Stayed 3 nights in Aug 2023
Response from Customer Service on 21 Mar,2024
Thank you for the feedback, Kawan.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 Okay

Nancy

Business traveller
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Jan,2024
Nancy, thank you for taking the time to rate The James New York – NoMad. We sincerely hope your stay met some of your expectations. Should you have any specific feedback or suggestions for areas of improvement, please feel free to share them. We value our guests' opinions and strive to offer a better experience each time. We look forward to welcoming you back in the future.

6/10 Okay

Verified traveller

Travelled with family
Hotel getting tired looking. Stayed there when first opened. Bathrooms definitely need updating. Communication could be better when checking in about incidentals holding charge. The location is GREAT very walkable to everything. Sad that hotel with being bought by a Spanish chain has not recognized need to refurnish rooms in order to maintain status of staying at The James.
Stayed 3 nights in Jan 2024
Response from Customer Service on 22 Jan,2024
Kathryn, we appreciate your feedback regarding your stay with us. It's delightful to hear that our location met your expectations. Still, we're sorry to hear there was room for enhancement in maintaining our distinctive charm and optimizing check-in procedures. We continually strive to provide an exceptional experience for our guests and have noted your suggestions for improvement. We hope to have the opportunity to better serve you in the future.

8/10 Good

Raechel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable. The rooms are ok. The gym is small. The staff is friendly and accommodating. It looks nicer from the outside.
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan,2024
Raechel, it's wonderful to hear you found the beds at The James New York – NoMad to be restful. Thanks as well for acknowledging the friendliness and dedication of our team members. We strive to deliver a visually pleasing atmosphere both inside and outside the hotel, and appreciate your feedback. We also hear your concerns about the size of our gym and the room experience. Your input is valuable in our journey toward continual improvement. We hope to welcome you back in the future.

10/10 Excellent

Teal

Liked: Cleanliness, staff & service
Staff was very kind and helpful,some construction in lobby
Stayed 7 nights in Jan 2024
Response from Customer Service on 20 Jan,2024
Teal, we're delighted to hear of your positive experience at The James New York – NoMad. We aim to offer warm and helpful service to all our guests and we're glad to note we hit the mark with you. We also appreciate your understanding as we make improvements to create an even more welcoming environment in our lobby area. Looking forward to welcoming you back to enjoy the updates!

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Response from Customer Service on 19 Jan,2024
Victor, it's wonderful to hear that you had a great experience at The James New York – NoMad. We trust this top-notch experience is a reflection of the many visits to come. We eagerly await your next stay with us!

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on 17 Jan,2024
Ryan, it's fantastic to see your 5-star rating for The James New York – NoMad. We're thrilled to know that your stay was enjoyable and hope to welcome you back in the future. Thank you for choosing our hotel for your journey to New York!

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 17 Jan,2024
Thanks for the perfect rating, Samantha! We can't wait to see you again soon for another amazing experience at The James New York – NoMad. Have a great day!

10/10 Excellent

Sam

Stayed 1 night in Jan 2024
Response from Customer Service on 5 Feb,2024
Sam, thank you for your stellar rating of The James New York – NoMad. Without any specific comments, your rating speaks volumes about your experience, and we couldn't be happier. Our team members would be thrilled to welcome you back for another exceptional stay in the future. Thank you once again for choosing our hotel.

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan,2024
Jonathan, it's outstanding to see your perfect score for The James New York – NoMad. We're thrilled to have met your expectations. We hope to welcome you back on your future travels. Thank you for sharing your feedback with us and the Expedia community.