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"Was told the original room we booked (superior) wasn’t available so they upgraded us to another room, I don’t see how our room was an upgrade with a view, a view of the car park out of one window. Bathroom was very tired looking and dirty in places. My experience at the spa was a joke and one I wouldn’t want to be repeated. "

"Even though I booked a single room it still felt very small considering what I'd been charged and the bathroom was tiny. Bedroom had no window so felt a bit like a prison. Bathroom window had a blind but no blackout curtain, and the bathroom door had a window, so light from outside streamed into bedroom and woke me up earlier than I'd planned. Had to put towel over bathroom door to block out light. Not enough room to hang clothes in wardrobe because there was a fan and an ironing board in the way. Bed was comfortable, had an undisturbed night sleep, however could hear music through the walls or ceiling from around 8, either from other guests or I think the cleaners must have started early. Breakfast was unremarkable, coffee in cafetiere had gone cold, and they'd run out of fruit and hadn't replenished it. No choice of pastries, just croissant. A very nice lady brought me a fresh coffee from the bar."

"Lovely large room Friendly staff"

"The room has no windows and the air con is not strong enough, so the room is boiling. "

"The hotel was ideal for our weekend attending the schools netball national finals. The bar staff were all so helpful and very friendly. The hotel is currently being refurbished so a little messy but I’m sure it’s going to benefit once completed."

"Had an incredibly comfortable and peaceful stay in a very pleasant well equipped room. Delicious bed, good shower and plenty of hot water. No noise from the street despite it being a busy central area near everything one could need. Foyer, bar and public areas were welcoming and stylish. Staff incredibly helpful. "

"I had tried contacting hotel via phone, email and via expedia multiple times before travelling. They never responded or picked up in over a week. Whilst hotel was placed in great location and clean, the service was lacking"

"It was a pleasant location for our stay. We enjoyed our room and the breakfast was very good. "

"Great spacious junior suite "