Ratings based on 2,107 verified reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 28 Dec 2019
Comment from Hotel Management
29 Dec 2019 by Sandra V., Hotel Management
Thanks for the feedback, I am pleased to know you have enjoyed your stay with us and am looking forward to welcoming you back in the future!!!
by a verified traveller
Posted 22 Dec 2019
Good location to airport friendly staff ,comfortable
Comment from Hotel Management
23 Dec 2019 by Sandra V., Hotel Management
Dear Guest, I’m very pleased to hear who much you enjoyed your time with us. We appreciate, that you took the time to share your experience with us and your fellow travelers. Service from the heart is one our key focus, it is always nice to see the outcome of our efforts. Thank you very much and we look forward to welcome you soon again at the Holiday Inn Newark Airport.
by a verified traveller
Posted 20 Dec 2019
Comment from Hotel Management
20 Dec 2019 by sv, Hotel Management
Thanks for the feedback, I am pleased to know you have enjoyed your stay with us and am looking forward to welcoming you back in the future!!!
by a verified traveller from Ludwigsfelde
Posted 18 Dec 2019
Great place to stay in EWR area, nice room, cozy beds, nice bathroom, good security, would return anytime.
Comment from Hotel Management
18 Dec 2019 by SV, Hotel Management
Thanks for the feedback, I am pleased to know you have enjoyed your stay with us and am looking forward to welcoming you back in the future!!!
by a verified traveller
Posted 16 Dec 2019
Asked them multiple times to fix the coffee machine, and didnt hear back from them. Place is terrible. dont have microwave, fridge. Not worth it. Will not stay back here again.
Comment from Hotel Management
16 Dec 2019 by SV, Hotel Management
First, I would like to thank you for being an IHG Member!!! Please be advised we value your loyalty to the brand and we are grateful you choose our hotel for your accommodation.
Thank you for taking your valuable time to let us know how we are doing as we try to go above and beyond for every guest we have the pleasure to encounter. Thank you for informing me of your experience and inconveniences. I definitely like hearing this sort of feedback as it helps us improve our future guest overall satisfaction.
Please accept my sincere apology for any inconvenience this matter may have caused you, for further reference we provide refrigerate and microwaves at an additional $15.00 charge per night.
If there is anything further I can assist you with, please do not hesitate to contact me.
by a verified traveller
Posted 15 Dec 2019
Comment from Hotel Management
16 Dec 2019 by Sandra V., Hotel Management
Thanks for the feedback, We truly hope to welcome you back in the future!!
by a verified traveller
Posted 14 Dec 2019
Comment from Hotel Management
16 Dec 2019 by Sandra V., Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much valued. Our staff members take their roles in our industry very seriously and try, every day, to provide quality customer service that our guests expect, or in this case provide service that exceeds expectation. Our commitment to investing in our property will continue. Thank you again, and we hope to welcome you back soon to the Holiday Inn Newark Airport.
by a verified traveller
Posted 14 Dec 2019
When i arrived after traveling for over 10 hours they
Claim that someone called me. They cancelled my
Reservations and said they had no more room although they were checking people in.
Iam disabled. I had called the hotel twice that day
To remind them that i was coming in later on that evening. This is unacceptable.
Comment from Hotel Management
16 Dec 2019 by SV, Hotel Management
Good Morning,
Please be advised we authorize all guest credit cards 24hours prior to arrival or on the morning of arrival as all reservations become non refundable 24 hours prior to arrival.
When we tried to collect the authorization for your room the credit card declined.
We tried to contact you to advise you of this matter however we were unable to reach you which forced us to cancel your reservation.
At the time you arrived to the hotel we were completely sold out and we were unable to accommodate you.
For further reference if I may suggest, please assure you have placed a valid credit card in the future to hold your reservations at any hotel to avoid this from happening.
by a verified traveller
Posted 13 Dec 2019
Nice clean good service good to stay near the airport
Comment from Hotel Management
13 Dec 2019 by SV, Hotel Management
Thanks for the feedback, I am pleased to know you enjoyed your stay with us and am looking forward to welcoming you back in the future!!!
by a verified traveller from New York
Posted 11 Dec 2019
The bathroom tub was not draining properly (tub filling up with water) and there were cracks and discoloring in the walls leading up to the ceiling. They were small but noticeable. Food trays were sitting in the hallways for hours.
Comment from Hotel Management
11 Dec 2019 by Sandra V., Hotel Management
Firstly I want to thank you for choosing the Holiday Inn Newark Airport for your lodging needs. We truly appreciate your business and also the time you took to review your stay with us. We enjoy all feedback, because our guests' satisfaction is our number one priority. I am saddened to see you were not 100% satisfied with your stay as we try our best to go above and beyond for every guest we have the pleasure to encounter. I do hope we will have the pleasure of welcoming you back to our facility soon.
