Ratings based on 5,223 verified reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia-verified reviews
by a verified traveller from Neward NJ
Posted 27 Dec 2019
Nothing... was bedbugs in the room no condition or soap... no smart tv....etc..
Comment from Hotel Management
28 Dec 2019 by Ray, Hotel Management
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future.
by a verified traveller
Posted 27 Dec 2019
Comment from Hotel Management
27 Dec 2019 by Ray, Hotel Management
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
by a verified traveller
Posted 26 Dec 2019
It was clean and tidy and the room was well suited
Comment from Hotel Management
26 Dec 2019 by Ray, Hotel Management
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issues from occurring in the future.
by a verified traveller from Newark nj
Posted 23 Dec 2019
Clean and management along with good breakfast served
Comment from Hotel Management
24 Dec 2019 by Ray, Hotel Management
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
by a verified traveller
Posted 21 Dec 2019
The staff was available for assistance when needed.
Comment from Hotel Management
21 Dec 2019 by Ray, Hotel Management
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
by a verified traveller
Posted 20 Dec 2019
The staff was rude and dismissive. However the facility was nice and housekeeping did an excellent job of keeping the room clean.
Comment from Hotel Management
21 Dec 2019 by Ray, Hotel Management
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issues from occurring in the future.
by a verified traveller from Newark
Posted 20 Dec 2019
Only stayed overnight. Room was ckean. Staff polite and helpful.
Comment from Hotel Management
21 Dec 2019 by Ray, Hotel Management
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
by a verified traveller
Posted 20 Dec 2019
Springhill suites is one of the best around Newark international - it is as good as expected
Comment from Hotel Management
21 Dec 2019 by Ray, Hotel Management
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
by a verified traveller
Posted 19 Dec 2019
The room was dirty and disgusting .... when we left the staff was rude
Comment from Hotel Management
20 Dec 2019 by Ray, Hotel Management
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future.
by a verified traveller
Posted 18 Dec 2019
A little difficult getting to the hotel from the freeway. The front desk clerk was not so friendly. Not so clean as I expected (couch and curtains were dirty). The couch pillows were flat and not fluffy and you can see the stains on the pillows.
Comment from Hotel Management
19 Dec 2019 by Ray, Hotel Management
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future.
