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Likes: Marcel was very helpful at check-in. The room was like my bedroom at home almost. It was nice and quiet. Breakfast was decent but should be refilled through the end time.
Cons: There was a huge pile of fertilizer on the ground that stunk up the air outside of the hotel. Pets are allowed.
Everything was good except for the bathroom, cleanliness was fine but the shower was either very hot or very cold, as well as the water pressure was wonky.
Anthony
Stayed 1 night in Mar 2024
Response from KD on 13 Mar,2024
That you for your feedback. I will forward your issues in the comments to our upper management.
I am now a regular guest at the Wilshire - coming once or twice a month. I feel at home because of the exceptional service the staff provides from the initial welcome to check out. In particular, Donna at reception always makes sure that any issues are quickly and professionally solved. My home away from home! Thanks to all!
Wilhelmus
Stayed 3 nights in Jan 2024
Response from Kwaku on 16 Jan,2024
Thank you Wilhelmus for your wonderful feedback. We love having you as a guest, and look forward to your next stay with us.
Everything about the Wilshire Grand was excellent. The staff was helpful and friendly. The rooms were clean and comfortable. The breakfast was delicious. The only thing that could have been better was the gym. The treadmill needs some attention.
Brenda
Stayed 2 nights in Jan 2024
Response from KD on 5 Mar,2024
Hello Brenda,Thank you so much for your feedback. We are happy to know you had an excellent experience. The treadmill is being upgraded. All feedback will be shared with staff and management.
6/10 Okay
Verified traveller
Business traveller
11 Jan,2024
Old and unkept room
The room was dated. The door striker plate was missing, there was a huge stain on the wall, molded caulk in the shower, the shower control handle was ready to fall off, the dressers were dirty.
The front desk staff was utilizing personal computers, while on the phone.
Verified traveller
Stayed 1 night in Jan 2024
Response from KD on 26 Jan,2024
Sorry about your unpleasant stay. We are working towards fixing all the problems mentioned.