2/10 Terrible
Hayley
Travelled with family, Travelled with family and small children, Travelled with partner
22 Jan,2024
Disliked: Amenities
Very disappointed in the organisation of this accomodation! The confirmation call with the office lady the day before arrival was completely and utterly rude, she was so blunt, rude and was very uninformative. Seemed like she had no idea what was going on or what to do.
Then arrived on the day we booked only to come across our accomodation already being used by another group of people. We sat in the car outside for nearly 2 hours with my starving screaming 6 month old on the phone to the same lady, who was once again rude and uninformative.
She then gave us a number to call who I believe was the “manager” who made my partner go up to this group of men and try to “talk” to them even though they were rude, angry and getting aggressive with him. This was an extremely unprofessional approach to the situation and no one had any idea as to what was going on. At one point there was 5 angry men surrounding my partner at the front door of the accomodation whilst the “manager” continued to ask my partner to sort the situation. They did proceeded to give us another place to stay for the weekend but the level of unprofessional and rudeness was absolutely outstanding! Will not be booking ever again! We were also told by locals that they have had similar issues with this accomodation and the people who “run” it. Very disappointing…
Hayley
Stayed 2 nights in Jan 2024