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Mercure Charlestown

4.0 star property
Hotel in Newcastle with coffee shop/cafe and outdoor pool

Choose dates to view prices

Mercure Charlestown delivers a peaceful retreat with ocean vistas visible from Madison Kitchen + Bar. Guests can spend afternoons by the outdoor pool, stroll through the garden, or grab something from the coffee shop/cafe while enjoying this convenient Adamstown Heights location.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
The current price is S$144
includes taxes & fees
16 Nov - 17 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Twin Room, Multiple Beds

Premium bedding, minibar, desk, blackout curtains

Standard Twin Room, Multiple Beds

8.6 out of 10
Excellent
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
Hairdryer
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(28 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
Hairdryer
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Privilege, Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Privilege, Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Premium bedding, minibar, desk, blackout curtains

Standard Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
HDTV
Premium bedding
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
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About the area

Map
109 Madison Drive, Adamstown Heights, NSW, 2290

What's nearby

  • Charlestown Square - 17 min walk - 1.5 km
  • Westfield Kotara - 17 min walk - 1.5 km
  • John Hunter Hospital - 6 min drive - 5.4 km
  • Merewether Beach - 6 min drive - 5.8 km
  • Newcastle Beach - 10 min drive - 8.9 km

Getting around

  • Kotara Station - 6 min drive
  • Newcastle, NSW (NTL-Williamtown) - 33 min drive

Restaurants

  • ‪Highfields Azzurri Sports Club - ‬14 min walk
  • ‪Sherwood Coffee - ‬3 min drive
  • ‪Mama P - ‬2 min drive
  • ‪In Forno - ‬18 min walk
  • ‪Kahibah Sports Club - ‬18 min walk

About this property

Mercure Charlestown

Hotel near Lake Macquarie
A terrace, a coffee shop/cafe and a garden are just a few of the amenities provided at Mercure Charlestown. The on-site Modern European cuisine restaurant, Madison Kitchen + Bar, offers breakfast, brunch, lunch, dinner and ocean views. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool, along with sunloungers
  • Free self-parking
  • Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and a water dispenser
  • 1 meeting room, concierge services and a computer station
  • Guest reviews give top marks for the helpful staff
Room features
All 53 rooms include comforts such as premium bedding and air conditioning, as well as perks such as free WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 32-inch HDTVs with premium channels
  • Fridges, cots/infant beds and electric kettles

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9.0 out of 10, Wonderful, 1,000 reviews
The price is S$135
includes taxes & fees
16 Nov - 17 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends; AUD 27 to 27 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Madison Kitchen + Bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 538 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.4 per cent for credit card payments
The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
5 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 35 per night.
Cots (infant beds) are available for AUD 20.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 27 to 27 per person
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

Does Mercure Charlestown have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Mercure Charlestown?

As of 14 Nov, 2025, prices found for a 1-night stay for 2 adults at Mercure Charlestown on 16 Nov, 2025 start from S$143.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Charlestown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Charlestown?

Self-parking is free at this property.

What time is check-in at Mercure Charlestown?

Check-in start time: 2 PM; check-in end time: 9 PM.

What time is check-out at Mercure Charlestown?

Checkout is at 10 AM.

Does Mercure Charlestown provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of AUD 95 per vehicle applies.

Where is Mercure Charlestown located?

Located in Adamstown Heights, this hotel is within 1 mile (2 km) of Charlestown Square and Westfield Kotara. Glenrock State Conervation and Banksia Reserve are also within 2 miles (3 km).

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Reviews

Mercure Charlestown Reviews

8.2

Very good

8.4

Cleanliness

8.0

Location

8.6

Staff & service

8.0

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 366 out of 1000 reviews
Rating 8 - Good. 410 out of 1000 reviews
Rating 6 - Okay. 145 out of 1000 reviews
Rating 4 - Poor. 58 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

Reviews

10/10 Excellent

Taj K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet but within 5 minutes of Charlestown shopping. Fairly neat and tight hotel and it looks like our room was recently refurbished.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food and facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Ken

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff and good food at restaurant
Stayed 1 night in Dec 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a comfortable stay
Stayed 1 night in Jun 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Good stopover point. Convenient and quiet.
Stayed 1 night in Jan 2024

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining was excellent, the position placed me where I needed to be and the staff were really helpful and obliging.
Stayed 3 nights in Apr 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Good amenities. Pleasant stay

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with staff greeting and help.
Stayed 1 night in Apr 2024

6/10 Okay

Shirley

Liked: Cleanliness, staff & service, amenities
Room tired. Mattress definitely seen better days (my back is still aching). Bathroom needs a revamp get rid of bath. TV sound sub par not clear.
Stayed 3 nights in Jun 2025

4/10 Poor

Cristina Garduno

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights, photos looked nice but hotel was tired with limited service (ie cups no saucers, uht milk, no coffee machine) beds ok, but mirror in shower bath intrusive. Best bit was replica of Tonwell (UK) high altitude water tower that sits next door!
Stayed 2 nights in Jan 2025

10/10 Excellent

BART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

convenient good location

very good
Stayed 1 night in Dec 2022

8/10 Good

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
This was a good, comfortable and convenient hotel. A lot of stairs though, so if you are in a wheelchair or have mobility issues it’s probably not the hotel for you. No elevator, but comfortable, quiet and clean rooms. The staff were lovely as well.
Stayed 1 night in Jul 2023

8/10 Good

Glennford

Liked: Cleanliness, staff & service, property conditions & facilities
I like the cleanliness and the staff is very accommodating, though we didn't use the pool because there is a time for availability but it's fine... And there is a snacks and drinks inside the room that you can buy in case you feel hungry or thirsty. Thank you ... We enjoy our family vacation...

2/10 Terrible

Pedro

We cancelled the reservation and were still charged for it.
Stayed 5 nights in Jan 2024

4/10 Poor

Albert

Disliked: Staff & service, property conditions & facilities
Air con. not functioning properly and dripping water.
Stayed 2 nights in Jan 2025

4/10 Poor

Karim George

Liked: Staff & service
Disliked: Property conditions & facilities
moved rooms. first room noisy bathroom fan,tv freezing have to turn off power from switch board,toilet did not flush properly. second room fan in bathroom did not work,air conditioner noisy,soap,conditioner,shampoo empty

10/10 Excellent

Lynne de

Reception staff very friendly and helpful
Stayed 1 night in Oct 2025

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property we stayed at was clean, the bed was comfortable and the breakfast we had was excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night for family get together Easy....
Stayed 1 night in Jul 2025

6/10 Okay

vijenti

Noisy
Stayed 2 nights in Jul 2025

8/10 Good

Alison

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable. No lifts to second floor. Would benefit from having a charger installed for electric cars.
Stayed 1 night in Jun 2025

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
We had 2 rooms, a deluxe king and a family room. Both were excellent. Beautiful views from the balcony of the king room. The pool looked very inviting. Sadly we didnt have long enough to use it. Had a meal in the restaurant downstairs which was excellent. Highly recommended
Stayed 1 night in Jun 2025

10/10 Excellent

Brett

Liked: Cleanliness, property conditions & facilities
Very quiet and central to most of the area
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
All good hassle free
Stayed 1 night in Apr 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely friendly hotel

What a lovely friendly hotel!! Staff are exceptional!! Very friendly and welcoming, gave us lots of recommendations on places to visit. It’s very central to 2 large shopping centers. Would highly recommend this hotel 😊
Stayed 8 nights in Mar 2025