Upon arrival, charged an additional £30 on top of what was already booked and paid.
Room did not have bathroom attached, had to walk down hallway past other rooms.
Room was small and cluttered with useless furniture with literally nowhere to put suitcase.
Window open (November) so room was cold.
No way of adjusting heating in the room for personal preference.
Was on full blast (by my bed head) during the night, but off during the day, so room was freezing cold during the day time.
Had to ask for additional toiletries, coffee supplies as was told there was no service during the stay. Rooms are not cleaned or serviced. Ran out of toilet paper in bathroom. Seemed stingy and poor.