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Reviews of Metro Inns Newcastle

1 out of 5
Metro Inns Newcastle
Ponteland Road Kenton Bank, Newcastle-upon-Tyne, England

Reviews

7.0

Good

Rating 10 - Excellent. 57 out of 184 reviews" "
Rating 8 - Good. 49 out of 184 reviews" "
Rating 6 - Okay. 29 out of 184 reviews" "
Rating 4 - Poor. 18 out of 184 reviews" "
Rating 2 - Terrible. 31 out of 184 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

lokesh

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good
Stayed 1 night in Apr 2024
Response from Nicola on 19 Apr,2024
Thank you

8/10 Good

Sead

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Nicola on 10 Apr,2024
Thank you

6/10 Okay

nigel

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from nicola on 26 Mar,2024
thank you

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Great price for a room and good location.
Stayed 1 night in Mar 2024
Response from nicola on 20 Mar,2024
thank you

2/10 Terrible

Melanie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the whole 15 minutes that we managed to endure at this property there was a list of things wrong the size of my arm. Firstly, I wouldn’t have booked if it hadn’t of advertised a bath in my room, for such a cheap price I booked it. Didn’t have bath in my room or anywhere in the hotel. In fact they only provided a sink in the room, ick straight away. Second, it was absolutely freezing and the heater wouldn’t work so we rang reception straight away and the receptionist who looked like a Keith and responded to it bassically jogged to our room to try fix that problem, however he couldn’t so moved us to another room, which gave me a rash and my friend an asthma attack so we had to leave promptly nd waste another amount of money of another room at travel lodge up the road! Paid £52 for the worst 15 mins of our life! To top it off when you eventually got to the toilets after the long ass walk from your room you had to wait for a green light to enter for it to be ajazzed up porta loo! Really not impressed and want my money back! So much noise from students to top it off doors didn’t close and lock properly. Proper hostel horror vibes! Would not recommend.
Stayed 1 night in Feb 2024
Response from Nicola on 25 Feb,2024
It clearly states on all booking platforms that the showed and toilets are shared it has photos of the rooms As for noise it is a hotel and the noise was not excessive.

2/10 Terrible

Talat

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Stayed 1 night in Feb 2024
Response from Nicola on 25 Feb,2024
Sorry you didn’t like what we offer

10/10 Excellent

Stellah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nicola on 25 Feb,2024
Thank you

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metro inn review
Staff are lovely & welcoming Stayed a few times now although last time. I stayed in room 109 it wasn’t very warm through the night although all other rooms I’ve stayed in have been nice and warm not sure what the cause was
Stayed 4 nights in Dec 2023

6/10 Okay

Karl

Liked: Staff & service
Disliked: Amenities
Value for money Great staff Bad points Saturday night was noisy other customers staying had no respect for others
Stayed 3 nights in Nov 2023
Response from nicola on 28 Nov,2023
thank you

6/10 Okay

Malcolm

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Cheap, but you get what you pay for (basic amenities and shared toilets/showers down corridor). Kettle not working on arrival, but staff was very helpful and quick to replace.
Stayed 1 night in Nov 2023
Response from nicola on 28 Nov,2023
thank you

10/10 Excellent

Faye

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Nice basic room, staff were so helpful and lovely
Stayed 1 night in Nov 2023
Response from nicola on 28 Nov,2023
thank you

2/10 Terrible

Cynthia

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nic on 26 Nov,2023
You didn’t stay at the hotelSo your opinion doesn’t matter

10/10 Excellent

rejoice

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Nicola on 19 Nov,2023
Thank you

6/10 Okay

Dominic

Stayed 1 night in Nov 2023
Response from Nicola on 19 Nov,2023
Thank you

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, tidy.
Stayed 1 night in Nov 2023
Response from Nicola on 5 Nov,2023
Thank you

10/10 Excellent

Jasim

Liked: Cleanliness, staff & service
Safe
Stayed 1 night in Oct 2023
Response from nicola on 31 Oct,2023
thank you

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Spotty Dogs 🐕
Stayed 1 night in Oct 2023
Response from nicola on 23 Oct,2023
thank you

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
really helpful
Stayed 3 nights in Oct 2023
Response from Nicola on 8 Oct,2023
Thank you

8/10 Good

Kristopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You won't get any cheaper for a room for the night, great if you drive as 10mins to city centre, only negative is mattresses aren't very comfortable. But for the price you cant complain
Stayed 1 night in Oct 2023
Response from Nicola on 8 Oct,2023
Thank you

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location was good and thats about as good as it got. The room is very very basic with no kettle in the room. The bed was shocking it was clean but very lumpy due to the springs being gone.would i stay here again NOT A CHANCE.
Stayed 1 night in Oct 2023
Response from nicola on 4 Oct,2023
sorry you didn't enjoy your stay our double plus rooms have tea making facilities, there is also a guest kitchen where you can make tea/offee. if you had of spoken to reception they would have moved you rooms

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Nicola on 18 Sept,2023
Thank you

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap n cheerful
Everything in the hotel is basic. It goes with the price. Bathroom are separated from the bedroom We had to walk to the end of a long corridor to reach toilet n shower. Not the cleanest either. Ok for a night or 2.
Stayed 2 nights in Sep 2023
Response from nicola on 15 Sept,2023
Sorry you were disappointed with your stay It does clearly state that toilets and showers are not in the rooms These are cleaned several times through out the day and night

8/10 Good

Stanley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money
I will get the only negative thing out of the way, you don't have a toilet/ shower in your room. they are shared facility at the start of the corridor. First time in years I have not had en-suite, it wasn't the end of the world but it was a bit strange. The room was very clean as was all the public spaces, it looks as if has just been done up. The bed was comfortable and there was a bit of space in the room. It is next to a Toby pub, so we went there for dinner and for breakfast. It is very near to a Metro station so easy to get about. A good place to leave your bag and to rest your head once you have had a night out in Newcastle.
Stayed 1 night in Aug 2023
Response from nicola on 29 Aug,2023
thank you

10/10 Excellent

mr william

Stayed 1 night in Aug 2023
Response from nicola on 14 Aug,2023
thank you

4/10 Poor

Vicky

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in Jul 2023
Response from nicola on 9 Aug,2023
sorry you didnt enjoy your stay

8/10 Good

mr william

Stayed 2 nights in Jul 2023
Response from nicola on 29 Jul,2023
thank you

4/10 Poor

Tracy

Travelled with partner
Disliked: Staff & service, property conditions & facilities
4 flights of stairs no lifts, toilets dirty, mattress horrible
Stayed 1 night in Jul 2023
Response from nicola on 18 Jul,2023
Sorry you didn't enjoy your stay unfortunately there's nothing we can do about the stairs, the hotel was busy that night and no ground floor rooms available The toilets and showers are cleaned on a regular basis.

10/10 Excellent

mr william

Stayed 1 night in Jul 2023
Response from nicola on 7 Jul,2023
thank you

10/10 Excellent

Freddie

Stayed 1 night in Jun 2023
Response from Nicola on 29 Jun,2023
Thank you

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Nicola on 27 Jun,2023
Thank you

2/10 Terrible

giles

Disliked: Property conditions & facilities
This place is basically a homeless shelter door repaired where people had broke in poor quality shared toilets i drove 160 miles rather than stay here they are housing homeless council contract not worth 35 should be around 10 dont stay here
Stayed 1 night in Jun 2023
Response from nicola on 27 Jun,2023
we are not housing a homeless contract and for 31 you are not going to get the hilton maybe you should read what we offer

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
I stayed here with my friend for the weekend as we were attending a concert in Sunderland. The staff were very friendly, room was clean as were the facilities. The location was also perfect as only 12 minute walk to the metro where you can explore Newcastle and surrounding areas.
Stayed 2 nights in Jun 2023
Response from nicola on 12 Jun,2023
glad you enjoyed your stay

10/10 Excellent

Paul

Stayed 1 night in Jun 2023
Response from nicola on 12 Jun,2023
thank you

10/10 Excellent

mr william

Stayed 1 night in May 2023
Response from nicola on 22 May,2023
thank you

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2023
Response from nicola on 30 May,2023
thank you

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
False Advertisement
There were no plants, flowers or kettles in the room like the photos show. There are no bathrooms in the rooms so, I would suspect this is more of a hostel that hotel. Bathrooms were smelly, rooms were dusty and the mirrors hadn’t been cleaned. Party goer’s we’re up till 6am with music blaring and hearing the staff knock of their door to turn it down multiple times so sleep wasn’t great but other than that… ..Staff were lovely and very friendly.
Stayed 1 night in Apr 2023
Response from Nicola on 30 Apr,2023
The rooms with kettles etc are the double plus rooms you booked a basic triple room. None of our rooms have bathrooms in them and this is clearly stated on all websites/booming platforms The bathrooms are cleaned daily and checked regularly.

10/10 Excellent

Mandy

Stayed 1 night in Apr 2023
Response from Nicola on 1 May,2023
Thank you

10/10 Excellent

mr william

Stayed 1 night in Apr 2023
Response from Nicola on 1 May,2023
Thank you

10/10 Excellent

Des

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and pleasant staff, ldeal for what l required, requested a quiet room because I was working nights, they obliged , would definitely recommend
Stayed 4 nights in Apr 2023
Response from Nicola on 23 Apr,2023
Thank you

10/10 Excellent

Lindsey

Stayed 1 night in Apr 2023
Response from Nicola on 20 Apr,2023
Thank you.

6/10 Okay

Stacey

Stayed 1 night in Apr 2023
Response from nicola on 11 Apr,2023
thank you

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2023
Response from nicola on 25 Apr,2023
thank you

2/10 Terrible

Luke

Stayed 1 night in Mar 2023
Response from Nicola on 29 Mar,2023
I should laugh really at your review when actually you left your room in such a disgusting state a sink filled to the brim with vomit the smell was so bad even you couldn’t sleep in it and took your bedding and slept in the floor in your mates room. So I’m guessing you’ve been told your barred by Expedia which is why the review.

2/10 Terrible

Robin

Liked: Staff & service
Disliked: Property conditions & facilities
I was in a room on the ground floor of a "hotel" that can only be described as a drug and alcohol recovery centre. I was woken up every hour, most notably from people being thrown out from the property or banging on doors/fighting. The locking mechanism was damaged on my door and had been been forced before. That added to the anxiety of the night.
Response from Nicola on 28 Mar,2023
Sorry you had a bad experience during your stay. I can assure you it is not usually like that Friday was a bad night that isn’t the normal If you had have spoken to reception they could have moved you rooms.

2/10 Terrible

Kelsie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Nicola on 27 Mar,2023
your review fails to mention that you are barred from the property due to the state the room was left in not to mention issues with other guests on both your previous stays

2/10 Terrible

Pawat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a fight between guests during stay and seriously nightmares at midnight polices were call to clear the problem but guest who were involve still making noise with no respect the other guests at all. No explanation or any comment on this but will be never be back and recommend to stay. I am personally easy person but this one far too be minimum
Stayed 1 night in Mar 2023

10/10 Excellent

mr william

Stayed 1 night in Jan 2023
Response from Nicola on 6 Jan,2023
thank you

10/10 Excellent

mr william

Stayed 1 night in Dec 2022
Response from Nicola on 6 Jan,2023
thank you

4/10 Poor

Anthony

Business traveller
Disliked: Cleanliness, property conditions & facilities
Very basic
Stayed 1 night in Dec 2022
Response from Nicola on 9 Dec,2022
Sorry you didn't enjoy your stay, hotel description does state what we offer which is reflected in the price

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Disliked: Amenities