Search Residences in Newcastle Upper

"I stayed here as my flight was 9 hours late, the last bus had left and the airport hotels were full. It was close to 11.30pm when I arrived. I asked the receptionist if he could give me some toothpaste (as it was the one toiletry item I didn’t have). He had no stocks and he referred me to the vending machines. The ones I found only had beverages and snacks. When I went to my room I discovered it didn’t have a usb port and my phone needed to be charged. I asked the receptionist if I could borrow an adaptor (I only had my Italian one). He was extremely reluctant to lend me one and I really had to grovel. He did eventually give me one. I appreciated the complementary water. This is not the best hotel to stay in when you are stranded like I was. The receptionist was extremely unfriendly and unhelpful. He made no allowances for my situation. While I am Irish - I think this customer service doesn’t reflect well on the so called Irish welcome ! I paid €182.25 for a few hours (left at 8.10am). While the room was fine, the whole experience was disappointing. "

"We did have time to take advantage of the extra facilities but very much appreciated the portable hair dryer! "

"Staff helpful, don't take the rooms next to the gym… "

"Perfect hotel in a nice area outside of the city centre. The bus stop was conveniently right outside. Staff were helpful, rooms were clean, and the hotel itself was nice and peaceful. Pretty cheap for how nice it was. "

"Good breakfast safe parking "

"Lovely hotel highly reccomend"

"The room was spotless and quiet. Breakfast hit the spot though a bit of improvement on the coffee wouldn't go amiss."

"Highly recommended friendly staff comfortable "

"Clean room, good restaurant, free parking. The hotel was under construction when we stayed and our room 232 was directly in front of it. Very noisy on Friday morning especially since we realized our room windows were slightly open at the top. Convenient location to airport. "