Exterior

Reviews of Holiday Inn Newport News - Hampton, an IHG Hotel

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 619 out of 1000 reviews" "
Rating 8 - Good. 208 out of 1000 reviews" "
Rating 6 - Okay. 71 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barry William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, modern rooms. Great breakfast. Convenient location.
Stayed 4 nights in May 2024
Response from Guest Services Team on 8 May,2024
Dear Barry William, Thank you for the generous compliments about our hotel's location. We are thrilled you enjoyed your stay at Holiday Inn Newport News - Hampton. We appreciate your kind comments about how our complimentary breakfast contributed to one of your best hotel experiences and how much you liked your spacious room. The extra space in the room can make your visit feel more like home and is something many of our guests tell us they love. We are glad we could be a part of your visit to Newport News, and we look forward to welcoming you again soon.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Sithu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Team on 28 Apr,2024
Dear Sithu, It is rewarding to know you loved your stay! All of us here at Holiday Inn Newport News - Hampton look forward to making many more great memories with you. Thank you for choosing us during your time in the area.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Timothy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and great location. Staff was great and the on-prem restaurant had a great burger and onion rings.
Stayed 2 nights in Apr 2024
Response from Guest Services Team on 24 Apr,2024
Dear Timothy, Thank you for taking the time to post a review. It was a pleasure hosting your visit, and we are delighted that we exceeded your expectations in so many areas. It is lovely to know that our prime location perfectly suited your plans and that you had a great experience at our On-Site Burger Theory Restaurant. We appreciate you mentioning to future guests that we are a pet-friendly hotel. Thank you once more, and we look forward to seeing you again soon.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying at this hotel for weekends when we visit our daughter for the past 3 years. We will continue to stay here next year as well.
Stayed 1 night in Apr 2024
Response from Guest Services Team on 8 Apr,2024
Dear Mark, Thank you for returning to Holiday Inn Newport News - Hampton once again! Your repeat business is the best compliment we can receive. We continually strive to provide excellent service to our guests, and your comments assure us we are achieving that goal. The entire team will appreciate reading all of your wonderful feedback. We look forward to welcoming you again for yet another memorable experience.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

8/10 Good

michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities
Shower wasnot equiped with a sufficient lip..water went everwhere. Spent time fretting about it and cleaning up the water. This level of water will eventually cause damage to the room.
Stayed 1 night in Apr 2024
Response from Guest Services Team on 4 Apr,2024
Dear Michelle, Thank you for choosing to stay with us and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconvenience you encountered due to the shower area. We appreciate you bringing them to our attention so we can address this appropriately. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

LATASHA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the modern look and cleanliness of the hotel. The check in and check out process went smoothly and quickly.
Stayed 1 night in Mar 2024
Response from Guest Services Team on 2 Apr,2024
Dear Latasha, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Thank you for your kind words regarding our check-in and check-out service. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. It was our pleasure to host you at Holiday Inn Newport News - Hampton, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services Team on 27 Mar,2024
Dear Christopher, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Newport News - Hampton. We look forward to your return and wish you all the best with your future travels.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

6/10 Okay

Ryan

Stayed 2 nights in Mar 2024
Response from Guest Services Team on 15 Apr,2024
Dear Ryan, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Elaine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is light, bright, exceptionally well maintained and the staff are a delight.
Stayed 1 night in Mar 2024
Response from Guest Services Team on 22 Mar,2024
Dear Elaine, Thank you for your recent stay at Holiday Inn Newport News - Hampton and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to Newport News. Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Monrelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was better than I expected
Stayed 1 night in Mar 2024
Response from Guest Services Team on 18 Mar,2024
Dear Monrelle, We would like to express our gratitude for choosing Holiday Inn Newport News - Hampton as your preferred accommodation. Your positive feedback means the world to us, and we are delighted to learn that you enjoyed your stay with us. Our team is committed to exceeding our guests' expectations and providing everyone with a comfortable and clean environment. Your review is much appreciated and encourages us to continue our efforts. We look forward to welcoming you back on your next visit to the area.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

6/10 Okay

Paul

Stayed 1 night in Mar 2024
Response from Guest Services Team on 27 Mar,2024
Dear Paul, Thank you for rating your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We hope you will accept our apologies if we did not meet your expectations. Thank you for choosing us during your time in the area, and we hope to be your hotel of choice anytime your travels bring you our way.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Chesitity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services Team on 12 Feb,2024
Dear Chesitity, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Holiday Inn Newport News - Hampton.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel itself was beautiful. Checkin was quick with no issues except we had to move to another room. About 5 minutes after we entered the room the front desk called the room to say that they apologize but they had to move us because some work had to be done to the room which was a lie because a few hours later someone with a dog checked into that same room. She could have just said that it was a pet room. The continental breakfast was in the burger restaurant on sit and by far was one of the best I have experienced but all the plates and bowls were dirty. I mentioned it on the 1st morning and on the 2nd morning it seem to be worse. You could see the grease and food stuck on the plates.
Stayed 2 nights in Jan 2024
Response from Guest Services Team on 6 Feb,2024
Dear Guest, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for your difficulties with the room shifting and any cleanliness oversights during your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon for the flawless stay you deserve.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Kate

Stayed 1 night in Feb 2024
Response from Guest Services Team on 21 Mar,2024
Dear Kate, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Newport News - Hampton. We look forward to your return and wish you all the best with your future travels.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Marko

Stayed 1 night in Jan 2024
Response from Guest Services Team on 21 Mar,2024
Dear Marko, We are delighted you enjoyed your stay at Holiday Inn Newport News - Hampton. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was our pleasure to host your visit, and we hope you will come back whenever your travels bring you to the area.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

2/10 Terrible

Dominique

Stayed 1 night in Jan 2024
Response from Guest Services Team on 17 Jan,2024
Dear Dominique, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services Team on 15 Jan,2024
Dear Michael, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Holiday Inn Newport News - Hampton. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Santo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Hotel was nice and clean with great rooms.
Stayed 2 nights in Dec 2023
Response from Guest Services Team on 11 Jan,2024
Dear Santo, Thank you for your kind words and for highlighting the cleanliness of our hotel. Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. We are delighted that our staff helped to make your stay memorable. We believe we have the best team in town, and we work hard every day to deliver outstanding service. We appreciate your feedback and look forward to hosting you again at Holiday Inn Newport News - Hampton.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Eveline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway
We had a great time. The Hotel was awesome.
Stayed 2 nights in Dec 2023
Response from Guest Services Team on 9 Jan,2024
Dear Eveline, It was a pleasure hosting you on your recent getaway at Holiday Inn Newport News - Hampton; we are happy you had a fantastic time visiting our property. We strive to go above and beyond to ensure our guests have a spectacular, one-of-a-kind experience in our beautiful city with our abundant amenities, tranquil guest rooms, breathtaking views, and courteous colleagues. Thank you for sharing your comments, and we hope to welcome you back for another comfortable stay!Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

6/10 Okay

gail

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Dove soaps make skin itchy. Requested only towel changr
Stayed 3 nights in Dec 2023
Response from Guest Services Team on 29 Dec,2023
Dear Gail, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience you had regarding the bath amenities. We will discuss your concerns with our housekeeping team to ensure these issues are addressed promptly. We hope we will have the pleasure of welcoming you again whenever your travels bring you to the area.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Asa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services Team on 27 Dec,2023
Dear Asa, We appreciate you leaving your kind rating for Holiday Inn Newport News - Hampton. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The room was nice and the staff were very friendly.
Stayed 1 night in Dec 2023
Response from Guest Services Team on 25 Dec,2023
Dear Richard, Thank you for reviewing your stay at Holiday Inn Newport News - Hampton. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your room. Your compliments were a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. Thank you for being our guest, and we hope to be your first choice every time you visit the area.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, excellent staff, convenient location
Stayed 4 nights in Dec 2023
Response from Guest Services Team on 25 Dec,2023
Dear Guest, Thank you for the kind review of Holiday Inn Newport News - Hampton. We are thrilled to read about your enriching stay and how much you enjoyed our beautiful, well-maintained property. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled that our ideal location served you well. It was our pleasure hosting you, and we hope you will revisit the next time you are in the area.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Anaya

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services Team on 21 Dec,2023
Dear Anaya, Thank you for your excellent rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Holiday Inn Newport News - Hampton.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Anetra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Room was excellent Bed comfy Front staff was amazing Great hotel would definitely stay again
Stayed 1 night in Dec 2023
Response from Guest Services Team on 12 Dec,2023
Dear Anetra, Thank you for your great review. We are glad you loved our comfortable beds and clean, well-appointed rooms. It is important to us that your stay is as relaxed and carefree as possible. Your review was a pleasure to read, and we were delighted to learn that the service provided by our front desk staff surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again at Holiday Inn Newport News - Hampton.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Joane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services Team on 12 Dec,2023
Dear Joane, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Newport News - Hampton. We look forward to your return and wish you all the best with your future travels.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel ever
Stayed 3 nights in Dec 2023
Response from Guest Services Team on 11 Dec,2023
Dear Brian, What an honor to have the title of the best hotel ever! We are delighted that you enjoyed your time with us and that our hotel met your expectations. Our topmost priority is providing exceptional service and ensuring a memorable stay for all our guests, and your positive feedback has truly made our day. It was our pleasure to have you as our guest at Holiday Inn Newport News - Hampton, and we look forward to welcoming you back soon for another enjoyable stay.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

will

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services Team on 12 Dec,2023
Dear Will, We are delighted you enjoyed your stay at Holiday Inn Newport News - Hampton. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was our pleasure to host you; we look forward to seeing you soon.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

6/10 Okay

Shawn

Travelled with family
Liked: Staff & service, property conditions & facilities
Unreliable room service.
It was hard to get the room clean, very frustrating has to make several phone calls before they came to clean the room.
Stayed 3 nights in Nov 2023
Response from Guest Services Team on 5 Dec,2023
Dear Shawn, Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay. Thank you again for your feedback.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Marta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services Team on 5 Dec,2023
Dear Marta, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Newport News - Hampton. We look forward to your return and wish you all the best with your future travels.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

8/10 Good

Linda

Travelled with family
Restaurant was terrible
Stayed 1 night in Nov 2023
Response from Guest Services Team on 30 Nov,2023
Dear Linda, Thank you for your recent stay at Holiday Inn Newport News - Hampton and for posting such a generous rating. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the area. We apologize for any issues you experienced in our restaurant and for not meeting your expectations. We value your feedback and assure you we are always looking for ways to improve. We enjoyed having you as our guest and hope to see you again soon.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room! Nice and quiet. Breakfast was a great perk too! Staff at the restaurant was super nice and attentive. Will absolutely stay here again! Thank you!
Stayed 2 nights in Nov 2023
Response from Guest Services Team on 30 Nov,2023
Dear Sarah, We are delighted to read about your excellent stay at Holiday Inn Newport News - Hampton. We agree that our rooms are a great choice, especially if you are looking for a peaceful, relaxing atmosphere. Thank you also for taking notice of our devoted staff and the quality of our breakfast buffet. Our team is committed to ensuring that your day gets started off on the right note. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice whenever you are in the area.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in great shape. Room
Stayed 2 nights in Nov 2023
Response from Guest Services Team on 30 Nov,2023
Dear Robert, Thank you for your recent stay at Holiday Inn Newport News - Hampton and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded your expectations! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. We enjoyed having you as our guest, and we hope to see you again on your next visit to Newport News. Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Bridget

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing! Quite clean, and the rooms were spacious. I liked how warm the pool was, not too warm but good considering how chilling outside was. The gym is one of the bigger ones I've seen in a hotel. The beds were very comfy. Wish they had free breakfast, but not a big deal. A lot of stores and restaurants not far down the road.
Stayed 4 nights in Nov 2023
Response from Guest Services Team on 28 Nov,2023
Dear Bridget, Thank you for your wonderful review. We are delighted you loved how clean and spacious your room was and that you found the bed very comfortable. Our associates work hard each and every day, and they will appreciate your compliments. We are pleased you enjoyed our location, fitness center, and pool. We serve breakfast at our on-site restaurant, and we request you to please reach out to us at the hotel in the future so we can provide you with more details on this. Thank you for being our guest at Holiday Inn Newport News - Hampton; we look forward to seeing you soon.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Trevonnte, Newport News

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean friendly everything I would ask for
Stayed 1 night in Nov 2023
Response from Guest Services Team on 28 Nov,2023
Dear Trevonnte, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. We also appreciate your positive remarks regarding our staff. We strive to offer the level of service our guests expect and deserve, so it is always heartening to receive recognition for our efforts. We aim to create loyal customers who will return at every opportunity. Thank you again for staying with us at Holiday Inn Newport News - Hampton, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice and clean. The pool was actually warm and great for a night swim. Check in and park8 g super easy. Greta choice
Stayed 1 night in Nov 2023
Response from Guest Services Team on 23 Nov,2023
Dear Laura, We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. A refreshing swim in our outdoor pool is a fantastic way to end your day, and we are glad you were able to take advantage of this amenity. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. Thank you for being our guest at Holiday Inn Newport News - Hampton; we look forward to seeing you soon.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Rose

Stayed 1 night in Nov 2023
Response from Guest Services Team on 24 Nov,2023
Dear Rose, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Newport News - Hampton. We look forward to your return and wish you all the best with your future travels.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Keri, Glen Burnie

Stayed 1 night in Oct 2023
Response from Courtney C. Front Office Manager on 16 Oct,2023
Thank you for staying with us at the Holiday Inn Newport News. We are thrilled to see that you enjoyed your stay with us. Please come back and visit us soon!

10/10 Excellent

John, Milan

Stayed 2 nights in Oct 2023
Response from Guest Services Team on 31 Oct,2023
Dear John, We are delighted you enjoyed your stay at Holiday Inn Newport News - Hampton. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was awaken by the house keeper at 7am
Stayed 1 night in Oct 2023
Response from Guest Services Team on 9 Oct,2023
Dear Ronnie, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay. It is great to know that you enjoyed many aspects of your visit. However, we want to apologize for the accidental interruption from our staff. We will address this matter to ensure it is not repeated, and we very much appreciate you bringing this to our attention. Please know that we take your comments to heart and will take steps to address these concerns. We would love the opportunity to provide you with a flawless stay from start to finish.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

JACQUELINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but car needed to get around
Hotel was great but you need a car to get around
Stayed 3 nights in Sep 2023
Response from Guest Services Team on 28 Sept,2023
Dear JACQUELINE, Thank you for staying with us at the Holiday Inn Newport News - Hampton and for taking the time to leave such a kind review of our hotel and staff. We are delighted to hear that we were able to surpass your expectations and provide you with an excellent experience. We truly enjoyed having you as our guest, and we look forward to welcoming you back on your next visit to Newport News.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Gary Richard

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 3 nights in Sep 2023
Response from Holiday Inn Newport News - Hampton on 26 Sept,2023
Thank you for staying with us! We look forward to your next visit.

10/10 Excellent

Benita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
I have no complaints at all staff was friendly from the time I checked in and checked out the food was great and the bartender was lovely
Stayed 1 night in Sep 2023
Response from Guest Services Team on 20 Sept,2023
Dear Benita, We appreciate you letting us know our team went over and above in handling your requests! Thank you for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We are also happy that you enjoyed our delicious menu. It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Newport News - Hampton whenever your travels bring you to our area. Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Services Team on 16 Sept,2023
Dear Cathy, We appreciate you taking the time to share your generous rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Holiday Inn Newport News - Hampton.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

2/10 Terrible

Paul

Disliked: Cleanliness, amenities
My reservation was canceled when I arrived with no explanation Luckily I found another hotel
Stayed 1 night in Sep 2023
Response from Guest Services Team on 15 Sept,2023
Dear Paul, Thank you for sharing your feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best for your future travels.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Guest Services Team on 7 Sept,2023
Dear Christine, We appreciate your gracious rating about your stay at Holiday Inn Newport News - Hampton. It means a lot for us to learn that we met your expectations. Thank you for being our guest, and we look forward to a future visit.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

James

Travelled with partner
Liked: Amenities
Room was really comfortable. My only complaint is how far off the road is located. Signage is not very clear.
Stayed 1 night in Sep 2023
Response from Guest Services Team on 4 Sept,2023
Dear James, Thank you for taking the time to share your experience at Holiday Inn Newport News - Hampton. We are delighted to read that you enjoyed your stay and that your room provided you with all the comforts of home. Our goal is to ensure that each of our guests feels rejuvenated and refreshed while our team takes care of all the details. We apologize for any inconvenience caused due to our location and signage, and we will share your feedback with our leadership team. Your feedback is valuable to us and helps us improve our services. We appreciate your kind words and thank you for choosing our hotel. We hope to have the pleasure of welcoming you back soon.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Services Team on 2 Sept,2023
Dear Cathy, We appreciate you taking the time to leave your rating regarding your recent visit to Holiday Inn Newport News - Hampton. It is a pleasure to know you enjoyed your time with us. Your feedback is essential to us! We appreciate your patronage and hope that we will serve you again in the future. Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

10/10 Excellent

Karla

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building is large and impressive--definitely hotel, more than motel. Linens and beds excellent--Burger Theory restaurant had awesome burgers and onion rings. Very pleased. Thanks.
Stayed 1 night in Aug 2023
Response from Guest Services Team on 23 Aug,2023
Dear Karla, We want to extend our gratitude for reviewing your stay at Holiday Inn Newport News - Hampton. We strive to provide comfortable bedding, clean and quiet rooms, along with many valued amenities. We are glad you could take advantage of being able to dine in our hotel restaurant, Burger Theory, and we are pleased that you enjoyed the burgers and onion rings. Our team takes great pride in providing quality food and service, and we will enjoy passing along your wonderful comments. Thank you very much; please come and see us the next time you are in the area.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton

4/10 Poor

Kim, Rosedale

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel lobby is very nice and inviting. Our room had a very Smokey scent and the door looked like someone tried to break into it previously. The on-site food place Burger Theory was terrible for dinner & breakfast. It had a very murky look n feel. Housekeeping did a terrible job fixing our beds the 2nd day. The 3rd day no one cleaned our room at all; we had to ask the front desk for towels. Only thing good was Ed at the front desk was very nice and seemed to care.
Stayed 3 nights in Aug 2023
Response from Guest Services Team on 22 Aug,2023
Dear Kim, Thank you for staying with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We also regret that our food choices were not to your liking. Your constructive feedback will help us better understand what our guests are looking for with our dining options. As you mentioned that you liked our lobby and the excellent service provided by our staff Ed, we request you give us another opportunity to show you the exceptional stay you deserved on your last visit. Thank you once again.Sincerely,Your Guest Services Team at Holiday Inn Newport News - Hampton