On the beach, white sand, sun-loungers, beach umbrellas
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Reviews of Vinpearl Resort & Spa Nha Trang Bay

5 out of 5
Vinpearl Resort & Spa Nha Trang Bay
Hon Tre island, Nha Trang, Khanh Hoa

Reviews

8.6

Excellent

Rating 10 - Excellent. 375 out of 697 reviews" "
Rating 8 - Good. 211 out of 697 reviews" "
Rating 6 - Okay. 53 out of 697 reviews" "
Rating 4 - Poor. 28 out of 697 reviews" "
Rating 2 - Terrible. 30 out of 697 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

PETER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet doesn't have many selections. Very much the same for every morning. Beside the breakfast buffet, the restaurant food is very pricey, too expensive. The hotel is very pretty, super clean, the beached has crystal clear water, sand beach. It is fun to swim and do some sport activities on the beach. Safeguard is always on duty. It is safe to swim. Staff are nice, polite and provide excellent service.
Stayed 3 nights in Mar 2024
Response from Yildiray Altin - General Manager on 27 Mar,2024
Dear Esteemed Guest,Thank you very much for taking the time to write down this wonderful feedback from your stay in Vinpearl Resort & Spa Nha Trang BayWe all certainly look forward to welcoming you back to our resort, hopefully in the very near future.Regards, Yildiray Altin General Manager

2/10 Terrible

THIENNHI

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service was horrible. We waited with 2 kids more than 20min before anyone came to see us. We are gold members and they refused to upgrade our room when all rooms were available. They asked us to pay to upgrade. We don't recommend this hotel at all. Luxury Vinpearl is a wayyyyy better choice for all aspects!
Response from Yildiray Altin - General Manager on 24 Feb,2024
Dear Esteemed Guest,Thank you for choosing to stay with us at Vinpearl Resort & Spa Nha Trang Bay and we thank you for taking time to write this review. The difference of your review compared with the majority of others is notable, and I would like to tell you that we continue to ensure our staff receive dynamic training on guest services.Thank you & best regards, Yildiray Altin - General ManagerVinpearl Resort & Spa Nha Trang Bay

10/10 Excellent

Que

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I would love to return and we would definitely recommend this resort to family and friends.
Stayed 3 nights in Feb 2024
Response from Pujol Phelan Alan Antonio - General Manager on 22 Feb,2024
Dear Esteemed Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs. We hope to have the opportunity to welcome you back very soon.With our kindest regards from beautiful Vinpearl Resort & Spa Nha Trang Bay Regards, Pujol Phelan Alan Antonio General Manager

10/10 Excellent

EUNJUNG

Stayed 3 nights in Jan 2024
Response from Pujol Phelan Alan Antonio - General Manager on 24 Jan,2024
Dear Value Guest,We like to express our gratitude for the time taken to share with us your wonderful stay at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction and we hope to welcome you and your family once again in near future.Best regards, Pujol Phelan Alan AntonioGeneral Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great family vacation here. We stayed in a 3 bedrooms villa. The staffs were attentive and on time when we needed a lift. Variety of dining options. Would recommend to friends and family. We would come back for a longer stay in the future.
Stayed 1 night in Dec 2023
Response from Pujol Phelan Alan Antonio - General Manager on 18 Jan,2024
Dear Value GuestI'm happy to hear that you have had a great stay with us at Vinpearl and I trust my Team will continue to strive to achieve even better for all our valued Guests. Thank you for taking time to share this valuable confidence to our Hotel and it would definitely cheer up our Team spirit. We are looking forward to welcoming you and family once again in near future.Best regards, Pujol Phelan Alan AntonioGeneral Manager

10/10 Excellent

Carol

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Pujol Phelan Alan Antonio - General Manager on 10 Jan,2024
Dear Value Guest, Thank you for the excellent review of our hotel! We are glad that you had a good time with us and hope to see you again soon. Regards, Pujol Phelan Alan AntonioGeneral Manager

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Pujol Phelan Alan Antonio - General Manager on 10 Jan,2024
Dear Value Guest, Thank you for the excellent review of our hotel! We are glad that you had a good time with us and hope to see you again soon. Regards, Pujol Phelan Alan AntonioGeneral Manager

8/10 Good

Chloe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay. We were impressed with their service. We booked a room with a child. They have prepared a separate bed without us requesting upon check in. If you are planning to visit Vinpearl wonderland, will recommend to stay here to save time travelling. Breakfast spread was good. Hotel is clean.
Stayed 2 nights in Dec 2023
Response from Pujol Phelan Alan Antonio - General Manager on 23 Dec,2023
Dear Valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs. We hope to have the opportunity to welcome you back very soon.With our kindest regards from beautiful Vinpearl Resort & Spa Nha Trang Bay Regards, Pujol Phelan Alan Antonio General Manager

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property.
Stayed 3 nights in Dec 2023
Response from Pujol Phelan Alan Antonio - General Manager on 22 Dec,2023
Dear Value Guest,We like to express our gratitude for the time taken to share with us your wonderful stay at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction and we hope to welcome you and your family once again in near future.Best regards, Pujol Phelan Alan AntonioGeneral Manager

10/10 Excellent

Byron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proper 5 star resort experience. The staff are super helpful and friendly. We left our passport in the safe and almost missed our flight but the staff did their very best to get it to us before takeoff. Highly recommend
Response from Pujol Phelan Alan Antonio - General Manager on 18 Nov,2023
Dear Value GuestI'm happy to hear that you have had a great stay with us at Vinpearl and I trust my Team will continue to strive to achieve even better for all our valued Guests. Thank you for taking time to share this valuable confidence to our Hotel and it would definitely cheer up our Team spirit. We are looking forward to welcoming you and family once again in near future.Best regards, Pujol Phelan Alan AntonioGeneral Manager

10/10 Excellent

Yohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5Star Hotel and Service
Excellent hotel and service team - Thank you to the watersports team on the beach ! Loved the flyboard and wakeboard.
Stayed 5 nights in Oct 2023
Response from Pujol Phelan Alan Antonio - General Manager on 7 Nov,2023
Dear Value GuestI'm happy to hear that you have had a great stay with us at Vinpearl and I trust my Team will continue to strive to achieve even better for all our valued Guests. Thank you for taking time to share this valuable confidence to our Hotel and it would definitely cheer up our Team spirit. We are looking forward to welcoming you and family once again in near future.Best regards, Pujol Phelan Alan AntonioGeneral Manager

4/10 Poor

Tin

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Extra fees
Stayed 3 nights in Sep 2023
Response from Pujol Phelan Alan Antonio - General Manager on 11 Oct,2023
Dear Guest, We appreciate you writing about your experience with us. We sincerely apologize if we fell short of your expectations during your stay. Rest assured that the points you have raised are being addressed and dealt with accordingly. Again, many thanks for sharing with us your valuable feedback and insights so we can further improve our service.Thank you & best regards, Pujol Phelan Alan Antonio - General ManagerVinpearl Resort & Spa Nha Trang Bay

2/10 Terrible

Jordan

Stayed 1 night in Oct 2023
Response from Pujol Phelan Alan Antonio - General Manager on 11 Oct,2023
Dear Value Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.We hope to welcome you back to our hotel very soon!Sincerely,Pujol Phelan Alan Antonio - General Manager

10/10 Excellent

Tan, Piscataway

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and well maintained. The staffs are friendly and helpful. My family and I stayed in a 2-bedroom villa which has a private pool. The villa is big and beautiful. The view from the villa is incredibly nice. We definitely will come back.
Stayed 1 night in Aug 2023
Response from Pujol Phelan Alan Antonio - General Manager on 21 Aug,2023
Dear Valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs. We hope to have the opportunity to welcome you back very soon.With our kindest regards from beautiful Vinpearl Resort & Spa Nha Trang Bay Regards, Pujol Phelan Alan Antonio General Manager

6/10 Okay

HYUNSIK

Travelled with family
Stayed 4 nights in Aug 2023
Response from Pujol Phelan Alan Antonio - General Manager on 18 Aug,2023
Dear Guest,Thank you for choosing to stay with us at Vinpearl Resort & Spa Nha Trang Bay and we thank you for taking time to write this review. The difference of your review compared with the majority of others is notable, and I would like to tell you that we continue to ensure our staff receive dynamic training on guest services.Thank you & best regards, Hotel ManagementVinpearl Resort & Spa Nha Trang Bay

10/10 Excellent

Raymond

Travelled with family
Liked: Amenities
Value was exceptional. World class entertainment and amenities at a bargain. With new attractions to come, if Vinpearl keeps it up, this destination will continue to outshine other offerings in this area, great job!
Stayed 2 nights in Aug 2023
Response from Pujol Phelan Alan Antonio - General Manager on 14 Aug,2023
Dear Value GuestI'm happy to hear that you have had a great stay with us at Vinpearl and I trust my Team will continue to strive to achieve even better for all our valued Guests. Thank you for taking time to share this valuable confidence to our Hotel and it would definitely cheer up our Team spirit. We are looking forward to welcoming you and family once again in near future.Best regards, Pujol Phelan Alan AntonioGeneral Manager

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Pujol Phelan Alan Antonio - General Manager on 28 Jul,2023
Dear Value Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pujol Phelan Alan Antonio - General Manager

10/10 Excellent

Gabriel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort in Nha Trang. Staff are very friendly and professional. The only bad thing is you are not allow to bring food and beverage to the island, so the water and soft drink are quite expensive compared to other places
Stayed 2 nights in Jul 2023
Response from Pujol Phelan Alan Antonio - General Manager on 17 Jul,2023
Dear Guest,Thank you for choosing to stay with us at Vinpearl Resort & Spa Nha Trang Bay and we thank you for taking time to write this review. The difference of your review compared with the majority of others is notable, and I would like to tell you that we continue to ensure our staff receive dynamic training on guest services.Thank you & best regards, Hotel ManagementVinpearl Resort & Spa Nha Trang Bay

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the property.
Stayed 2 nights in May 2023
Response from Pujol Phelan Alan Antonio - General Manager on 27 May,2023
Dear Valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs. We hope to have the opportunity to welcome you back very soon.With our kindest regards from beautiful Vinpearl Resort & Spa Nha Trang Bay Regards, Pujol Phelan Alan Antonio General Manager

10/10 Excellent

Thu Ha

Stayed 2 nights in Apr 2023
Response from Pujol Phelan Alan Antonio - General Manager on 24 May,2023
Dear Value GuestI'm happy to hear that you have had a great stay with us at Vinpearl and I trust my Team will continue to strive to achieve even better for all our valued Guests. Thank you for taking time to share this valuable confidence to our Hotel and it would definitely cheer up our Team spirit. We are looking forward to welcoming you and family once again in near future.Best regards, Pujol Phelan Alan AntonioGeneral Manager

10/10 Excellent

Christopher, Clovis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, wonderful breakfast,inclusive tickets for vinpearl wonders
Stayed 2 nights in Apr 2023
Response from Pujol Phelan Alan Antonio - General Manager on 25 Apr,2023
Dear Value Guest,We like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction and we hope to welcome you and your family once again in near future.Best regards, Pujol Phelan Alan AntonioGeneral Manager

10/10 Excellent

henry

Stayed 2 nights in Mar 2023
Response from Pujol Phelan Alan Antonio - General Manager on 17 Mar,2023
Dear Value Guest,We like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction and we hope to welcome you and your family once again in near future.Best regards, Pujol Phelan Alan AntonioGeneral Manager

8/10 Good

Joanne

Liked: Cleanliness, staff & service
The rooms, beach and amenities are 5 star beyond but be very aware that you are isolated on an island. Let’s say you catch the speedboat to Nha Trang City you cannot bring ANY food or drink back without a $50 USD fine. I was pretty fed up that I discarded my solo pot noodle!! It’s rather like Disney with their food and beverage charges enforced throughout. The beach is better than the photos as are the rooms. A big plastic problem on the beach. I swam twice and both times got entangled in carrier bags. They have a man picking up waste but they need more manpower. A sad reality I guess in our oceans at present.
Stayed 8 nights in Feb 2023
Response from Pujol Phelan Alan Antonio - General Manager on 1 Mar,2023
Dear Guest, We appreciate you writing about your experience with us. Rest assured that the points you have raised are being addressed and dealt with accordingly. Again, many thanks for sharing with us your valuable feedback and insights so we can further improve our service.Thank you & best regards, Hotel ManagementVinpearl Resort & Spa Nha Trang Bay

10/10 Excellent

Joanna

Stayed 5 nights in Jan 2023
Response from Pujol Phelan Alan Antonio - General Manager on 30 Jan,2023
Dear Value GuestI'm happy to hear that you have had a great stay with us at Vinpearl and I trust my Team will continue to strive to achieve even better for all our valued Guests. Thank you for taking time to share this valuable confidence to our Hotel and it would definitely cheer up our Team spirit. We are looking forward to welcoming you and family once again in near future.Best regards, Pujol Phelan Alan AntonioGeneral Manager

10/10 Excellent

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled with kids and we stayed 3days/2nights. My kids love this place & wants to stay longer. There is so many things to do and see specially the VinWonders you will need at least 2days to check out all the theme park areas.
Response from Pujol Phelan Alan Antonio - General Manager on 19 Dec,2022
Dear Valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs. We hope to have the opportunity to welcome you back very soon.With our kindest regards from beautiful Vinpearl Resort & Spa Nha Trang Bay Regards, Pujol Phelan Alan Antonio General Manager

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
After I checked in, I found broken glasses in the fridge and the room was so dirty. I contacted the front and had to change the room. The new room also had a problem that the balcony overflowed with water that also came into the room. I had to contact the front again at the middle of night. The water is not working on the second floor in the morning. It was one of my worst experiences
Stayed 3 nights in Dec 2022
Response from Pujol Phelan Alan Antonio - General Manager on 13 Dec,2022
Dear Value Guest, On behalf of the whole team at Vinpearl Resort & Spa Nha Trang Bay, let me express sincere thanks for choosing our resort and posting such a detailed review. Many thanks for giving us feedback that service needs to be improved. We are doing our best to provide the best experience to our guest. In your case, there was something we lacked. However, if you give us a chance to restore your trust, we will do our best for you to experience the best service that many of our guest liked. Once again, I'd like to say that it has been our pleasure to accommodate you in our resort and all of us is looking forward for your returning. For further information you may need, please feel free to contact usSincerely,Pujol Phelan Alan Antonio - General Manager

4/10 Poor

Romil

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities
Stayed 2 nights in Oct 2022
Response from Pujol Phelan Alan Antonio - General Manager on 11 Oct,2022
Dear Guest,Thank you for choosing to stay with us at Vinpearl Resort & Spa Nha Trang Bay and we thank you for taking time to write this review. The difference of your review compared with the majority of others is notable, and I would like to tell you that we continue to ensure our staff receive dynamic training on guest services.Thank you & best regards, Hotel ManagementVinpearl Resort & Spa Nha Trang Bay

2/10 Terrible

Trang

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Tuan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good. The room was excellent and very clean. The food was amazing. We had a great view of the beach. The hotel had 3 pools and a very clean beach. The service was excellent and they always wanted to help out on anything you needed. This hotel is amazing.
Stayed 1 night in Jun 2022
Response from Nguyen Van Minh on 13 Jun,2022
Dear Value Guest I'm happy to hear that you have had a great stay with us at Vinpearl and I trust my Team will continue to strive to achieve even better for all our valued Guests. Thank you for taking time to share this invaluable confidence to our Hotel and it would definitely cheer up our Team spirit. Looking forward to welcoming you and family once again in near future. Best regards, Nguyen Van Minh General Manager

10/10 Excellent

HANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just had another absolutely wonderful stay at Vinperal Nha Trang in a 2 bed beach front villa for a week from 28/2 - 6/3 (villa 6401). We used to stay in Vinpearl villas in Vietnam every year however with covid it was nearly 3 years before we could revisit the Vinpearl in Nha Trang. The weather was absolutely beautiful, the sand was like white powder and the beach was exclusive and clean. The villa was absolutely gorgeous and the services is second to none. Just wanted to shout out a massive thank you to all the staffs at Vinpearl Nha Trang Bay who has made our time staying at Vinpearl NT Bay so pleasant and memorable this time: Mr Nam Deputy head of resevation for allocating the best beach front villa for us for the whole duration (6401 its right next to a Vip pool), Ms Dieu Deputy head customer service for accommodating late checkout and for your assistance during our stay, Ms Thuy Customer services for your attentive services, the luggages boys and tuk tuk drives who are all so friendly and helpful and accommodating with our little boy! We've enjoyed our stay so much we hope to be back very soon. Best regards, Mr & Mrs Lindeman (Nee. Nguyen Thi Thu Hang)
Stayed 1 night in Mar 2022
Response from Nguyen Van Minh General Manager on 9 Mar,2022
Dear Guest, Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs. We hope to have the opportunity to welcome you back very soon. With our kindest regards from beautiful Vinpearl Resort & Spa Nha Trang Bay Regards, Nguyen Van Minh General Manager

10/10 Excellent

HANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just had another absolutely wonderful stay at Vinperal Nha Trang in a 2 bed beach front villa for a week from 28/2 - 6/3 (villa 6401). We used to stay in Vinpearl villas in Vietnam every year however with covid it was nearly 3 years before we could revisit the Vinpearl in Nha Trang. The weather was absolutely beautiful, the sand was like white powder and the beach was exclusive and clean. The villa was absolutely gorgeous and the services is second to none. Just wanted to shout out a massive thank you to all the staffs at Vinpearl Nha Trang Bay who has made our time staying at Vinpearl NT Bay so pleasant and memorable this time: Mr Nam Deputy head of resevation for allocating the best beach front villa for us for the whole duration (6401 its right next to a Vip pool), Ms Dieu Deputy head customer service for accommodating late checkout and for your assistance during our stay, Ms Thuy Customer services for your attentive services, the luggages boys and tuk tuk drives who are all so friendly and helpful and accommodating with our little boy! We've enjoyed our stay so much we hope to be back very soon. Best regards, Mr & Mrs Lindeman (Nee. Nguyen Thi Thu Hang)
Stayed 1 night in Mar 2022
Response from Nguyen Van Minh - General Manager on 7 Mar,2022
Dear Guest, Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs. We hope to have the opportunity to welcome you back very soon. With our kindest regards from beautiful Vinpearl Resort & Spa Nha Trang Bay Regards, Nguyen Van Minh General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good but has to improve the hardware
It took nearly 45 mins when I check-in. The staff are friendly made me feel welcomed. However the water supplies was broken one evening while I was taking the shower and one evening the water was with slightly yellow colour and rusty smell
Stayed 2 nights in Jun 2020

10/10 Excellent

Elizer Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Domestic opening after Covid-19
We were a little disturb coz the villa that I booked was not ready until the next day. In fairness, they called and informed me that we will be billeted in Vinpearl Resort, another property within the island. It was the hassle of packing and unpacking as we moved from one resort to another that also took out some of our precious time. Both places were very good though. Note that this stay was when Vietnam is not yet open to tourist due to Covid. Not much people, not busy which made the place relaxing and clean.
Stayed 3 nights in Jun 2020
Response from Nguyen Van Minh General Manager on 17 Jun,2020
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Van Minh General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Nguyen Van Minh General Manager on 11 Feb,2020
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Van Minh General Manager

4/10 Poor

Nga, San Francisco, California

Travelled with family
Reception took over an hour long to check in! Front desk staff were NOT accommodating and had no sense of urgency. I was traveling with 12 adults, I had booked a 4 bedroom villa that slept 12 people. At the front desk I was informed that the villa has a maximum capacity of 8 adults and 4 children. No big deal right? Just charge me for the additional adults..no! They wanted me to book another three bedroom villa at a ridiculously inflated rate per night. I ended up having to book two other smaller rooms on the resort property in order to account for everyone in my party. When they gave me the price, it was much higher than the price that was available on Expedia. I asked them to minimally match the price on Expedia and they said no! Also, if I choose to book the rooms (at a lower price) on Expedia that I was have to wait another 2 hours in the lobby! So I bit the bullet and just paid so I could finally get into my villa. After arriving in my villa, it was very spacious and easily slept 12 adults comfortably. The property was clean and property staff were very kind and helpful. The room service food was awful! The inclusive morning buffet was good. Though the service was good at Ocean Hill seafood restaurant, the lobster costs more than in the states and the food was just ok. Vinpearl land was ok. The zip line is only by raffle, skyline luge had a ridiculous line- HOURS! But at least we were able to buy a fast pass. Overall I would NOT recommend this place.
Stayed 2 nights in Jan 2020
Response from Nguyen Van Minh General Manager on 27 Jan,2020
Dear Valued guests, Greetings from The Vinpearl Resort & Spa Nha Trang Bay and hope you are having a great day! First of all, I would like to send my sincerely apologies about all challenges you were confronted with, during your recently stay in our resort. Once again, I'd like to say that it has been our pleasure to accommodate you in our resort and all of us is looking forward to your return. Sincerely yours Nguyen Van Minh General Manager

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2020
Response from Nguyen Van Minh General Manager on 27 Jan,2020
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Van Minh General Manager

8/10 Good

Kylie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort, the grounds and rooms are very nice. Service is good. Just a few things we wished we knew about ahead of time. This resort is helpful as long as you stay on the island. If you ask concierge for help off the island they will not give you any info. Also there is not an ATM on the resort. We later found one in Vinpearl Land but weren't told there was one there. You have to go off the island to find one. You can't bring outside food into the island. My son and family stayed in the Villas which the picture shows a kitchen with stove and fridge. So we assumed we could do some simple things in the villa...the room didn't have any dishes or cooking utensils. The food for breakfast buffet and restaurants was okay but after a couple of days all the food seemed the same. Also do not do any of the special events in the convention center. We paid 100$ US for a Christmas Eve Gala and it was terrible. The entertainment was awful and the sound system too loud. The buffet was a free for all and by the time we could get near it there weren't any plates left and over 1/2 of the serving stations were out of food.
Stayed 14 nights in Dec 2019
Response from Nguyen Van Minh General Manager on 5 Jan,2020
Dear Valued Guest ,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Nguyen Van Minh General Manager

8/10 Good

AMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resort
Our trip consisted of 3 nights at Vinpearl Island and 2 nights at mainland. The Resort was good, not a typical 5 star hotel considering cleanliness, quality of food, and programs at hotel. However, once I moved to mainland, I can understand why Vinpearl resort is 5 starred. I paied extra for ocean view, which I don't regret single cent. You must get the ocean view. Daily cleaning service is not very fast. Food is a bit different everyday, which was ok. The programs they say they do didn't really happen, which is why I didn't give an “excellent” face.
Stayed 3 nights in Dec 2019
Response from Nguyen Van Minh General Manager on 5 Jan,2020
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Van Minh General Manager

10/10 Excellent

JOON MYEONG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, Comfort and Peaceful Place in the island
Really conveinent for staying with activities in the island. But some services are expensive a lot as compare to the quality of its service. Anyway, If you want to spend your vacation without moving busily around the city, it would be the best choice. The swimming pool and 3 meals are quiet good.
Stayed 3 nights in Dec 2019
Response from Nguyen Van Minh General Manager on 5 Jan,2020
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Van Minh General Manager

8/10 Good

weng seng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Nguyen Van Minh General Manager on 26 Dec,2019
Dear Valued Guest ,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely, Nguyen Van Minh General Manager

10/10 Excellent

Rania, Sydney Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing.very helpfull and accomidating.
Stayed 7 nights in Dec 2019
Response from Nguyen Van Minh General Manager on 20 Dec,2019
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Van Minh General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Nguyen Van Minh General Manager on 17 Nov,2019
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Van Minh General Manager

10/10 Excellent

BYEONGHUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All things satisfied except crowded buffets
Clean and calm environment. Nice staff and service. But there aren t specific buffets for village customets, so they should have meal with all hotel customer at the central building. It was crowded and a little far to move from the village. And when I carried a bowl of hot rice noodle, one woman hit my arm and hot soup was spoiled on my hand then I got burned a little. This show that a specific buffet is needed for village customers to have a meal more calm and peaceful. All service was good and they managed all task fast and immediately.
Stayed 3 nights in Oct 2019
Response from Nguyen Van Minh General Manager on 27 Oct,2019
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Van Minh General Manager

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice hotel, a good 4 star rather than a 5 though. Of the positives - nice private beach, large swimming pool and the hotel was well kept. Sadly for me the negatives outweighed the positives, namely the fact that it faces a mock Disney theme park, travel to and from the island is time consuming, the sea seemed to be a magnet for plastic pollution and worst of all the sheer price of food and drinks on the resort. The buffet dinner was extortionate for Vietnam prices, but having to pay 100k VND (USD 4.30) as your only option for a 1.5L bottle of water in a beach resort where you can't drink the tap water is bordering on criminal. For that I couldn't recommend staying there.
Stayed 2 nights in Aug 2019
Response from Nguyen Van Minh General Manager on 8 Oct,2019
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nguyen Van Minh General Manager

10/10 Excellent

wind

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is generally good, except the drawers are a bit dusty. The dining options are limited, as there is only one buffet and alacart option. The location is at island, so riding speedboat, play at the amusement park is fun.
Stayed 2 nights in Sep 2019
Response from Nguyen Van Minh General Manager on 15 Sept,2019
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Van Minh General Manager

8/10 Good

Debra

Travelled with family
Liked: Amenities, property conditions & facilities
The property accessable by ferry only great service. The pool area was not waiter attended and needed to go to bar for food/drinks. Pool area not cleared of used glasses each day. Pool was unable to be used one day it was green and taped off to guests. Breakfast good and many options. Unable to take any food or drinks into the resort. Vending machines witb snacks/drinks would have been great. Staff need to have basic english skills very difficult to communicate.
Stayed 5 nights in Aug 2019
Response from Mai Phương - Reservation Dept. on 24 Aug,2019
Dear Sir/Madam Thank for your email, First of all, we are apologize for your problems during the stay at Vinpearl Resort and Spa Nha Trang Bay. We always try to bring the best service to customers. We so sad when receive a low rating from you. Could you please provide more information such as: confirmation number, the stay period for the hotel can check again. Hope you sympathize for this inconvenience Looking forward to hearing from you soon

4/10 Poor

Alan J

Liked: Cleanliness
Well below 5 star standard
Overpriced and well below 5 star standard, room fixtures were falling apart. You are forced to pay a premium price for every item on the island once you get there and they could not accept an Amex credit card, meaning i had to pay cash for EVERYTHING and it was extremely annoying being around a resort with your wallet counting cash. The room service was also very delayed. Only good aspect was the beach, but other than that I would not recommend staying there. My wife and I wasted 3 precious days in Vietnam by staying at the Vinpearl Hotel.
Stayed 2 nights in Aug 2019
Response from Nguyen Van Minh General Manager on 10 Sept,2019
Dear Valued guests, Greetings from The Vinpearl Resort & Spa Nha Trang Bay and hope you are having a great day! First of all, I would like to send my sincerely apologies about all challenges you were confronted with, during your recently stay in our resort. Once again, I'd like to say that it has been our pleasure to accommodate you in our resort and all of us is looking forward to your return. Sincerely yours Nguyen Van Minh General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Nguyen Van Minh General Manager on 5 Aug,2019
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Van Minh General Manager

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 3 nights in Jul 2019
Response from Nguyen Van Minh General Manager on 5 Aug,2019
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Van Minh General Manager

10/10 Excellent

Minnesota

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say that i was extremely pleased! The property and the staff was AMAZING.. I'm a typical American, with typical American high standards, so high praise is not given lightly... When i say this place is well deserving of its 5 star rating.. It truely is!! I'll be back, and i will be recommending to family and friends.. Thanks Vinpearl Group!!
Stayed 1 night in Jul 2019
Response from Nguyen Van Minh General Manager on 19 Jul,2019
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Van Minh General Manager