Nhuan Duc Holidays

In all my years of travelling the service and the staff were the best. I didn’t want to leave. Thank you thank you for the best 7 days. We will be back. Thank you Hariklia and Steve

the check in process here was horrible, when we arrive their is no front desk only a desk for the security guard. And he was not helpful at all. In order to get in we later found out that we had to call Expedia customer number in vietnam to connect us to the owner of the room that we booked. He then would give us the mail box that he put the key card in and then we would use that key card to use the elavator to get to the room ...all this communication was done on what's app text. Then once we got to the room the key card did not open up the room...so we texted him back and then he gave us a code for the door!! crazy! also note that the trash has to be manually dumped by you everyday , the toliet paper is limited to 3 roles (for a 3 bedroom suite with 2 baths) and some dirty thin wash towels that will not get replaced. So we would never book or stay here again!

We had a very disappointing experience. Before arrival we were asked to send passport details through WhatsApp, and several messages were later deleted, which raised concerns for us from the beginning. When we arrived, front desk staff refused assistance and directed us to communicate only with the owner/host. We also noticed signage suggesting short-term stays may not be permitted in the building. The apartment itself did not match the quality or presentation shown in the listing photos. The main issue was access and security. On our first night we returned around 10:30pm and discovered the access card provided would not unlock the foyer entrance to reach the elevators. We were locked outside with all of our passports, luggage and belongings still inside the apartment. Security staff refused to assist and we could not contact the host despite repeated attempts. We only regained entry because another resident allowed us into the building around 10:45pm. The following morning the apartment door lock malfunctioned and would not reliably lock or open. A technician attended but appeared unable to repair it properly. At one point he agreed to help us with the foyer access issue, but when the lift doors opened downstairs he ran out of the building and never returned. Due to the ongoing access problems, lack of support and security concerns, we booked alternative accommodation the following day and left the property early. This was the most stressful accommodation experience.