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Reviews of DoubleTree Fallsview Resort & Spa by Hilton Niagara Falls

4 out of 5
DoubleTree Fallsview Resort & Spa by Hilton Niagara Falls
6039 Fallsview Blvd, Niagara Falls, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 1022 out of 1757 reviews" "
Rating 8 - Good. 470 out of 1757 reviews" "
Rating 6 - Okay. 139 out of 1757 reviews" "
Rating 4 - Poor. 74 out of 1757 reviews" "
Rating 2 - Terrible. 52 out of 1757 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Hussein

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast service
Stayed 1 night in May 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with warm atmosphere. Nicer pool area compared to other hotels.
Stayed 1 night in May 2024

10/10 Excellent

eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole property, including public area and guest rooms are very clean and well maintained. The design and decoration of the lobby is very cozy and has class. Location is convenient. Even though not by the falls, we can still see it from our river view room. The complimentary cookies are yummy.
Stayed 1 night in May 2024

2/10 Terrible

Joe

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Front desk staff was not friendly Got wake up call 745 without asking for one My partner got harassed by hotel staff when he came down for walk during night
Stayed 1 night in May 2024

8/10 Good

pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful maintained property
Stayed 1 night in May 2024

10/10 Excellent

Hunter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful. The rooms were extremely clean and welcoming, couldn’t have asked for a better stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Amani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very helpful. The rooms spacious, clean and comfortable.
Stayed 2 nights in Apr 2024

6/10 Okay

Millicent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is very nice & the room was clean with a great view of the falls. It was a close walk to the casino & our concert venue. The only thing we found disappointing was the television viewing. There seemed to only be antenna channels & on demand movies.
Stayed 2 nights in Apr 2024
Response from Jennifer on 30 Apr,2024
Jeanette thank you for sharing your stay experience with us. We are happy to hear you enjoyed our location. We have just upgraded our rooms with new TV's and more upgrades are coming.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was lovely and the restaurant food and staff were excellent. My only issue is the wheelchair accessible rooms could use some work. I travelled with my son in a power wheelchair so I come with a portable lift and lots of luggage. The flooring should be hard throughout, carpet is no good for wheelchairs or lifts. The room wasn’t as big as i would have thought for an accessible room. The beds are on platforms, which seems to be common these days, but are virtually impossible to roll a lift under when transferring a patient.
Stayed 2 nights in Apr 2024
Response from Jennifer on 30 Apr,2024
Andrea thank you for taking the time to share your needs of an accessible room. We appreciate your feedback.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jennifer on 30 Apr,2024
Thank you, Aaron we appreciate, the 5 out of 5 rating.

10/10 Excellent

shernaz mohes

Liked: Cleanliness, staff & service, property conditions & facilities
More options for food at the hotel.
Stayed 2 nights in Apr 2024
Response from Jennifer on 28 Apr,2024
Thank you, Shernaz, for taking the time to give us a review and some feedback.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer on 28 Apr,2024
Thank you, Alison, for taking the time to give us a review.

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect place to stay for our family for a visit to the Falls! The pool is AMAZING, the rooms are spacious, and the staff was so kind and hospitable. It is also a very convenient walk to the Falls and all other attractions in the immediate Niagara Falls area. Definitely recommend!
Stayed 3 nights in Apr 2024
Response from Jennifer on 25 Apr,2024
Thank you, David, for sharing your stay experience with us. We appreciate the recommendation and look forward to welcoming you back.

8/10 Good

Callie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Convenient location to everything in Niagra Falls but also quiet enough to relax.
Stayed 2 nights in Apr 2024
Response from Jennifer on 24 Apr,2024
Callie thank you for the review. We are happy to hear you enjoyed our location and found it relaxing.

8/10 Good

Jozef

Travelled with family
Liked: Cleanliness, staff & service
Hotel was clean Lots of parking Service desk attendants were polite
Stayed 2 nights in Apr 2024
Response from Jennifer on 23 Apr,2024
Thank you, Jozef, we appreciate you taking the time to give us a review

8/10 Good

GREG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice check in and follow up text to see if all was good in the room.
Stayed 1 night in Apr 2024
Response from Jennifer on 23 Apr,2024
Thank you, Greg, for taking the time to give us a review. we are happy to hear that thing went as expected during your check in.

8/10 Good

Nadia

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Location was great! Walkable to everything. The room was quite spacious and bed were comfortable. Pool was very nice My biggest issue is the lack of the basic things which make a difference. No slippers or robes, no shower cap and no ability to extend check out (unless we call in the morning to ask or you pay an extra fee). Its the little things that matter, so it felt like the hotel was cutting corners which made it have a cheap feel to it
Stayed 1 night in Apr 2024
Response from Jennifer on 21 Apr,2024
Thank you, Nadia, for taking the time to share your experience. Please know that all amenities are offered to the brand standard. We appreciate your feedback as it will help us to improve the guest experience.

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was so much fun . Hotel room was great, view was lovely. The cookie on check in was delicious!
Stayed 1 night in Apr 2024
Response from Jennifer on 17 Apr,2024
Brittany we are happy to hear you enjoyed your stay with us. Yes, our warm welcome cookies have become famous we all love them.

10/10 Excellent

Wai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their restaurant is a very good place for you to enjoy your vacation. I eat breakfast, lunch and dinner there, their servers are friendly and professional, food is excellent and not pricey, thank you
Stayed 3 nights in Apr 2024
Response from Jennifer on 16 Apr,2024
Thank you, Wai, we are happy to hear you enjoyed our restaurant.

10/10 Excellent

Karuna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024
Response from Jennifer on 14 Apr,2024
Karuna, we appreciate the 5 out of 5 rating.

10/10 Excellent

Nihal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 2 nights in Apr 2024
Response from Jennifer on 13 Apr,2024
We are happy to hear you enjoyed your stay with us Nihal.

10/10 Excellent

Krystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay
Stayed 1 night in Mar 2024
Response from Jennifer on 9 Apr,2024
Krystal we really appreciate the 5 out of 5 rating

8/10 Good

Erin

Travelled with family
Liked: Staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Jennifer on 9 Apr,2024
Thank you, Erin, for giving us a review. We are glad you enjoyed your stay with us.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Great spa. Very nice pool area. Was disappointed with the tarty service of the onsite restaurant.
Stayed 2 nights in Mar 2024
Response from Jennifer on 5 Apr,2024
Kelly, thank you for sharing your stay experience with us. We are happy to hear that you enjoyed our Spa and pool. We will follow up with our restaurant regarding the service you received as this is not typical.

8/10 Good

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jennifer on 7 Apr,2024
Thank you, Reynaldo, for taking the time to give us a review.

10/10 Excellent

Umarani

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 2 nights in Mar 2024
Response from Jennifer on 4 Apr,2024
Umarani, we appreciate you taking the time to give us a review.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay over Easter Weekend. All of the staff we encountered were cheery & friendly. The property was in a perfect location in the middle of all the excitement yet quiet & very clean!
Stayed 2 nights in Mar 2024
Response from Jennifer on 2 Apr,2024
Thank you, Andrea, for staying with us during a busy holiday weekend. We are happy to hear you enjoyed your stay.

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jennifer on 4 Apr,2024
Jeannie thank you for taking the time to give us a review. we appreciate the 5 out of 5 rating.

10/10 Excellent

C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great pool area, and awesome view from the 18th floor. Parking is not free. Location provides an easy walk from the hotel to the falls, food, and entertainment.
Stayed 2 nights in Mar 2024
Response from Jennifer on 2 Apr,2024
Thank you "C" for sharing your stay experience and giving us a 5 out of 5 rating.

10/10 Excellent

Hee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful employee
Stayed 1 night in Mar 2024
Response from Jennifer on 2 Apr,2024
Thank you Hee for taking the time to give us a review and a 5 out of 5 rating.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Jennifer on 1 Apr,2024
Thank you, Lindsay, for the 5 out of 5 rating.

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Great location to everything around the Falls!
Stayed 1 night in Mar 2024
Response from Jennifer on 31 Mar,2024
Meghan we were happy to have you as our guest. Thank you for taking the time to give us a good review.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on 1 Apr,2024
Thank you, Samantha, for giving us a 5 out of 5 rating.

10/10 Excellent

Pauleen

Clearlyness
Stayed 1 night in Mar 2024
Response from Jennifer on 31 Mar,2024
Pauleen we appreciate the 5 out of 5 rating.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to OLG Theatre
Stayed 1 night in Mar 2024
Response from Jennifer on 31 Mar,2024
David, we appreciate you taking the time to give us a review.

10/10 Excellent

Dinkar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very friendly staff. Great location.
Stayed 1 night in Mar 2024
Response from Jennifer on 30 Mar,2024
Dinkar thank you for the 5 out of 5 rating.

10/10 Excellent

Lyndsay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was excellent as usual. Only suggestion would be to have an adult only hour at the pool from 10-11, especially when there are teams or large groups.
Stayed 1 night in Mar 2024
Response from Jennifer on 13 Apr,2024
Thank you, Lyndsay, for taking the time to give us a review. We will take your suggestion in to consideration.

10/10 Excellent

Harkamaljit

Stayed 1 night in Mar 2024
Response from Jennifer on 14 Apr,2024
Thank you Harkamalijit for the 5 out of 5 rating.

2/10 Terrible

Anu

Travelled with partner
Disliked: Staff & service
Denied check in.
Stayed 1 night in Mar 2024
Response from Jennifer on 22 Mar,2024
We are sad to see such a low score and that you and your guest were not able to stay with us due to being under the age of 21 as indicated on the website. We did however release your reservation with our charge and direct you to our brand property that may be able to except your reservation.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great 👍
Stayed 1 night in Mar 2024
Response from Jennifer on 21 Mar,2024
Thank you, Linda, for the 5 out of 5 rating.

10/10 Excellent

Constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly. We ate in the hotel restaurant for dinner. Meal was good and our waiter was wonderful. Very friendly and out of his way to answer our questions
Stayed 1 night in Mar 2024
Response from Jennifer on 21 Mar,2024
Constance thank you for sharing your stay experience with us. We appreciate the 5 out of 5 rating.

10/10 Excellent

Christopher

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here a lot and have a great experience every time
Stayed 1 night in Mar 2024
Response from Jennifer on 21 Mar,2024
Thank you, Christopher, for the 5out of 5 rating.

8/10 Good

Shivani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jennifer on 21 Mar,2024
Thank you, Shivani, for taking the time to give us a review.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jennifer on 20 Mar,2024
Thank you, Jorge, for taking the time to give us a review.

8/10 Good

Fadi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel but the pool wasn’t the greatest, the sauna made it better
Stayed 1 night in Mar 2024
Response from Jennifer on 21 Mar,2024
Thank you Fadi taking the time to give us a review. I am sorry to hear you did not like our saltwater pools. Happy to hear you enjoyed the rest of the hotel.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Really like the hotel. The bathroom was really nice.
Stayed 1 night in Mar 2024
Response from Jennifer on 20 Mar,2024
Kimberly thank you for taking the time to give us a review. We are happy to hear that you enjoyed the King Soaker Tub room.

10/10 Excellent

Kevin

Travelled with family
Great lobby
Stayed 2 nights in Mar 2024
Response from Jennifer on 20 Mar,2024
Thank you, Kevin, for taking the time to give us a review.

10/10 Excellent

Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Jennifer on 18 Mar,2024
Thank you, Kent, for the 5 out of 5 rating.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free cookies on check in! Yum :))
Stayed 1 night in Mar 2024
Response from Jennifer on 17 Mar,2024
Thank you, David, for taking the time to give us a review. We are happy to hear you enjoyed our famous welcome cookies.