Terrace/patio

Reviews of Falls Inn Near Casino Niagara By OYO

2 out of 5
Falls Inn Near Casino Niagara By OYO
5643 Ellen Ave., Niagara Falls, ON

Reviews

4.8
Rating 10 - Excellent. 113 out of 759 reviews
Rating 8 - Good. 79 out of 759 reviews
Rating 6 - Okay. 119 out of 759 reviews
Rating 4 - Poor. 124 out of 759 reviews
Rating 2 - Terrible. 324 out of 759 reviews

4.8/10

Cleanliness

5.8/10

Staff & service

5.2/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Clifford

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to the property. It was VERY dirty. Trash everywhere. Not as depicted. Then we went in and showed them our reservation. They said they did not take internet reservations. We were forced to find another hotel immediately. I’m glad I didn’t pay for this in advance. Staff rude.
Stayed 2 nights in Aug 2025

2/10 Terrible

Bruce

Stayed 2 nights in Jul 2025

2/10 Terrible

Monica

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I'm very disappointed by this service. I reach the hotel at 1.30 am and they told me the reservation was cancelled. I didn't receive any prior cancellation email from the hotel or neither Expedia. I did sent an txt inforrming i would check in later. But from their side they never received. Cancelling my booking and leaving me in the road as ll the rooms were full.
Stayed 2 nights in May 2025

2/10 Terrible

Inan

Disliked: Cleanliness, staff & service, property conditions & facilities
My booking was cancelled without our commitment. Expedia has to refund back to us because we could not stay in that hotel. I will reach out the customer service asap. Inan Korkmaz
Stayed 1 night in May 2025

2/10 Terrible

shannon

Travelled with family
This place is absolutely disgusting
Stayed 1 night in Mar 2025

2/10 Terrible

Shiva

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't give me my room
Stayed 1 night in Dec 2024

2/10 Terrible

Leizel Mae

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled my reservation without informing expedia or me! But now I realizes , It’s a good thing It did not happen. I did not experience how bad the reviews are. Saved to a disaster. Thanks to Expedia I will get a refund. Will never book here.
Stayed 1 night in Dec 2024

2/10 Terrible

Nicholas M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE

This hotel was by far the worst hotel I have ever experienced. The pictures on hotels.com are not what youre getting. The room smelt like freshly smoked cigarettes and illegal activities. The window, which was street level, was kept open to air out the smell, but that caused bugs to be flying in. In addition, the room had clearly not been cleaned - there was dust and cobwebs all over the room. It was also held together by duct tape and the base boards were falling apart. We checked out right away and have been having an impossible time to get a refund. Do not believe the images on this site - please see the attached images to get the reality of what this 'establishment' looks like. I wish there was a way to properly convey the smell.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot close to downtown. Great staff
Stayed 2 nights in Sep 2024

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel cancelled the reservation on us and only found out when we were half way there.
Stayed 1 night in Aug 2024

10/10 Excellent

Emanuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice people running the place, our room was clean and super safe, literally right by the falls, highly recommend
Stayed 2 nights in Aug 2024

4/10 Poor

Kevin, Smiths Falls

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed here before Covid and the pool was operational and it was quite nice… not sure what happened but the pool was not operational and the room was run down, tv hardly ever worked. Maybe they had a tough time during Covid and I truly hope they can turn it around and get the place back on track because it has potential.
Stayed 4 nights in Aug 2024

8/10 Good

MARIA EUGENIA

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Shaun-Taya

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good
Stayed 1 night in Aug 2024

2/10 Terrible

Carrie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Marie-France

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We feel very mislead by the pictures posted on Expedia. This property is scary, unsafe, dirty and the rooms are falling apart. The sink in the bathroom was held up by a 2x4. And upon check in the reservation had been cancelled even though I had the confirmation in my hand. They also wanted cash. We ultimately left and went somewhere else.
Stayed 2 nights in Jul 2024

10/10 Excellent

Cristian, East elmhurst

Stayed 2 nights in Jul 2024

2/10 Terrible

LINDA

Stayed 1 night in Jul 2024

2/10 Terrible

Mirza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not for Family at all!

Went to stay for a night with family and went out of the parking lot without even stepping out of the car to checkin. There were activities going on which were not to have a family around. Overall serup looked filthy
Stayed 1 night in Jul 2024

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was so very clean and when my wife and i was so very happy how we were taken care of right away,.Our room was so very clean and nice and neet,.
Stayed 2 nights in Jul 2024

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was NOT like the pictures. There was no toilet paper, had to go ask for some since there's no service telephone in the room. The tv/Roku didn't work , took them 3 hrs to fix but they gave us an antenna. Check in was 2pm and when we got there they said our room wasn't ready and told us to come back in an hour. Came back and had to wait another twenty mins waiting for the manager to show up to check us in. Only gave us two towels, no toiletries at all, blood on the walls in the bathroom and blood on the floor, I took pictures. Furniture looked as though they acquired it at a yard sale. The microwave had dust,dirt and bugs on top of it. Will never go back. Don't go there!!
Stayed 1 night in Jun 2024

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are just flies on summer time but the place was really convenient and accessible. The price is worth the stay. 💕
Stayed 1 night in Jun 2024

8/10 Good

MARIA EUGENIA

Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s not part of the company anymore. It’s just a motel with poor quality
Stayed 1 night in Jun 2024

10/10 Excellent

Kimberly

Stayed 1 night in May 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Timothy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Called me 3 times before even showing up to ask when I would arrive, when I finally did they put us in a different room than we booked (called it a upgrade) because they hadn’t cleaned the room we were supposed to get yet, there was no amenities (like soap or toilet paper) the room was dirty (stains on the bed sheets and walls, floors were not that clean and looks like they never move anything to clean around stuff) all lights sockets have no cover on them and are exposed, seems like it’s half hotel half apartments, no smoke alarms and everything seems to be half assed, will say the one guy we dealt with was polite

2/10 Terrible

Bruna

Stayed 1 night in Dec 2023

2/10 Terrible

Jacqueline

Stayed 1 night in Dec 2023

10/10 Excellent

William

Liked: Property conditions & facilities
This is our fourth time at the OYO Niagara Falls. The staff is always very helpful. The rooms are clean and comfortable great place to stay. near Clifton Hill!
Stayed 1 night in Dec 2023

8/10 Good

jeff

Liked: Staff & service

2/10 Terrible

Twila

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst hotel and should be a motel. There was feces outside my door the rats are huge running around the property. The inside of the room smells and the sheets are gross looking. The floor smells like pee. The entire night all I could smell was pee. As I was brushing my teeth the water was running to my feet. I guess the sink has a bad leak. They gave me a remote and that was for a different tv. The lamps didn’t work. This entire experience was scary my daughter didn’t sleep well as she got to sleep she was woken up my two Men trying to get in our room. What a night no phone to call the front desk can’t find a number. I wish I could give them a -5. I should have my money returned for this place
Stayed 1 night in Nov 2023

10/10 Excellent

Devon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good pricing. Will deffently come again.
Stayed 2 nights in Nov 2023

4/10 Poor

Ronald

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Second thoughts.

The picture online did not match what we got. Around the hot tub there was mold, our sheets had stains on them that we had no idea what they were, it was uncomfortable to lay on the bed because of this. There was also a homeless guy that was asleep in front of our door. That was really uncomfortable.
Stayed 1 night in Oct 2023

2/10 Terrible

Hailey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't go here

The area is shady, the rooms are crusty and gross and unsanitary and honestly just crap overall.
Stayed 1 night in Oct 2023

2/10 Terrible

Diane

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we entered the room the picture fell off the wall, toilet would not flush unless you took off the back of the toilet! Dead bolt did not work! And mold in the bathroom around taps.
Stayed 1 night in Oct 2023

8/10 Good

Aadhithyan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 2 nights in Oct 2023

2/10 Terrible

Sharon

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The washroom looked dirty, the tiles had mold on it, the room did not look like it has seen a mop in a while, the fridge was not working.
Stayed 1 night in Oct 2023

2/10 Terrible

Sean

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We called to confirm our stay on the day of arrival but then hours later had a call back cancelling us because they had overbooked.
Stayed 1 night in Oct 2023

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It felt like a family run business, although a very diverse family. The staff were very friendly and accommodating in spite of minor language barriers. I would definitely stay there again.
Stayed 4 nights in Sep 2023

4/10 Poor

Siqi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
$10 for parking
Stayed 1 night in Oct 2023

2/10 Terrible

gagan

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked 2 rooms at this property by looking at the pictures posted on the website however as soon as we entered in to the rooms, it was terrible. The cheap quality mattress placed on just boards, dirty blankets and what not. Washrooms were so dirty that you won't feel like using it . This is my first time leaving a review on any site as I don't want people to experience what we felt. Please think twice before booking this place
Stayed 1 night in Sep 2023

4/10 Poor

Wanda

Disliked: Cleanliness, staff & service, property conditions & facilities
It was a dirty place to stay and very noisy
Stayed 5 nights in Sep 2023

10/10 Excellent

Paras

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little comfi place
Stayed 2 nights in Sep 2023

4/10 Poor

Dianne

Disliked: Cleanliness, property conditions & facilities, room comfort

You dont get what you paid for

The bed was ok and it was just a place to sleep. Lots of work needed here. Nothing like it shows in the pictures. Smelled of smoke...very little lighting..cracked toilet seat...dirty walls ...noisy whenever anyone uses plumbing.
Stayed 1 night in Sep 2023

10/10 Excellent

SADIG

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Keely

Travelled with partner
Disliked: Amenities
You get what you pay for at this property. Nothing special but it’s a great location. The bed was clean and fairly comfortable. Exactly as pictured. Heart shaped jacuzzi that worked well and was clean. Some mold on the wall behind the toilet which should be addressed but didn’t affect anything. Set your bar low and enjoy the location and your sleep.
Stayed 2 nights in Sep 2023

2/10 Terrible

Mackenzie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay was a letdown - didn't have huge expectations coming in, but it was even worse than I had imagined. The front desk area was a mess - cluttered and with visible staff sleeping quarters. Even our parking pass was stamped on a cigarette carton. Upon entering the room, we were met with a strong smell of cigarettes. We then asked for a non-smoking room due to the strong smell, but were told the hotel was fully booked and given a bottle of air freshener. The room itself was old and dirty. Broken windows, a stained tub, and a mattress with its plastic cover still on were just some of the issues - and this was one of their 'nice' rooms. Bonus - there were 2 TVs, but only one of them worked. Overall, it was a disappointing experience, and we won't be coming back.
Stayed 1 night in Sep 2023

6/10 Okay

Kevin

Stayed 1 night in Sep 2023