Staff was very friendly. Room had an amazing view of the Horseshoe Falls. Most rooms of the hotel look at the back of the Hotel that is between it and the Falls or the other way. Make sure you get a room with a view if you want it. The room had a hot tub in the main room in front of the windows, and some of the drop ceiling squares above it were stained. Yuck. The room was very oddly shaped which was challenging with a wheelchair. Handicapped parking was easy and $15 cheaper than not handicapped. That was nice. Our stay was very nice, BUT we were incredibly uncomfortable in the morning because the sun shoots right in if you care to enjoy the view, but you can't turn on the AC unless it is above 65° outside (which is understandable), and the fan did not work. We were melting!