Overview of Sheraton On The Falls Hotel

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Guest reviews

4.1 / 5Very Good
11,754 reviews
Guests rated this property 4.3/5 for cleanliness.


  • Pool
  • Free WiFi
  • Air conditioning
  • Spa


Explore the area

Popular LocationOakes Garden Theatre2 min walk
Popular LocationCasino Niagara3 min walk
Popular LocationFallsview Indoor Waterpark8 min walk
AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)36 min drive

Choose dates to view prices

  • Room, 2 Queen Beds, No View

    3.9/5 guest room rating

    Room amenities

    • 27 sq m
    • Sleeps 5
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  • Room, 1 Queen Bed, No View

    Room amenities

    • 26 sq m
    • Sleeps 2
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  • Room, 1 King Bed, View

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 2
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  • Room, 2 Queen Beds, City View

    3.7/5 guest room rating

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 5
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  • Room, 2 Queen Beds, View

    Room amenities

    • Park view
    • Sleeps 5
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  • Room, 1 Queen Bed, View (Partial Falls View)

    Room amenities

    • 24 sq m
    • City view
    • Sleeps 2
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  • Room, 2 Queen Beds, View (American Falls View)

    Room amenities

    • 27 sq m
    • Water view
    • Sleeps 5
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  • Room, 2 Queen Beds, View (Falls View)

    4.2/5 guest room rating

    Room amenities

    • 39 sq m
    • Water view
    • Sleeps 5
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  • Deluxe Room, 2 Queen Beds, View (Falls View, High Floor)

    Room amenities

    • 35 sq m
    • Water view
    • Sleeps 5
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  • Deluxe Room, 1 King Bed, View (Falls View, High Floor)

    Room amenities

    • 32 sq m
    • Water view
    • Sleeps 3
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  • Room, 1 King Bed, Fireplace, View (Falls View, High Floor)

    Room amenities

    • 37 sq m
    • Water view
    • Sleeps 3
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About this area

Niagara Falls

Located in Niagara Falls, Sheraton On The Falls Hotel is in the city centre and on a river. The area's natural beauty can be seen at Oakes Garden Theatre and Horseshoe Falls, while Crystal Caves and Fallsview Indoor Waterpark are popular local attractions. Travelling with kids? Don't miss Niagara SkyWheel and Maid of the Mist. Spend some time exploring the area's activities, including golfing. Our guests appreciate the hotel's location for the sightseeing.

Popular Location

What's nearby

  • Oakes Garden Theatre - 2 min walk
  • Casino Niagara - 3 min walk
  • Crystal Caves - 4 min walk
  • Guinness World of Records Museum - 5 min walk
  • Fallsview Indoor Waterpark - 8 min walk

Getting around

  • Niagara Falls Station - 3 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive


  • Where to eat
  • Massimo’s Italian – Fine-dining restaurant with a bar offering Italian cuisine. Serves dinner daily.
  • Fallsview Buffet – Serves dinner daily.
  • Breakfast Buffet on 13 – Serves breakfast and lunch daily.
  • Niagara Vines Lobby Wineb – Serves dinner daily.

About this property

Sheraton On The Falls Hotel

4-star, family-friendly hotel, walk to Casino Niagara
This smoke-free hotel features 3 restaurants, a full-service spa and a casino. Free WiFi in public areas and a free casino shuttle are also provided. Additionally, a water park (surcharge), an indoor pool and an outdoor pool are on-site. All 669 rooms provide conveniences such as fridges and coffee makers, plus wireless Internet access (surcharge) and TVs with cable channels. Room service (during limited hours), premium bedding and free bottled water are among the other amenities available to guests.
Sheraton On The Falls Hotel offers 669 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.
This Niagara Falls hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Property amenities


Available in all rooms: WiFi (CAD 15.95 per day)
Available in some public areas: Free WiFi

Parking and public transport

Self parking: CAD 35 per night
Valet parking: CAD 55 per night
Electric car charging station
Free casino shuttle

Food and drink

Buffet breakfast available for a fee daily 7 AM–11 AM: CAD 27.95 for adults and CAD 14.00 for children
3 restaurants and 1 coffee shop/cafe
1 bar
Room service available

Things to do

24-hour fitness centre
Arcade/game room
Bike hire
Children's pool
Full-service spa
Hiking/biking trails
Horse riding/hire
Indoor pool
Mini golf
Outdoor pool
Water park access (surcharge)

Family friendly

Arcade/game room
Children's pool
Corner/local shop
Indoor pool
Mini golf
Outdoor pool
Snack bar/deli


ATM/banking services
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Languages spoken


Business services

18 meeting rooms
Business centre
Conference centre


Pool sunloungers


4 treatment rooms
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Manicures and pedicures
Massage - hot stone
Massage/treatment rooms
Spa open daily
Hot tub


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant


40 casino gaming tables
1700 casino slot machines
Casino (95000 square feet of space)
Casino VIP room
Smoke-free property

Room amenities


Air conditioning
Blackout drapes/curtains
Hypo-allergenic bedding
Premium bedding


Free toiletries
Shower/bathtub combination


37-inch TV
TV channels
Films for purchase

Food and drink

Coffee/tea maker
Free bottled water


Iron/ironing board
LED light bulbs



Check-in between 4 PM and midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18


Check-out before noon
Express check-out


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CAD 25.0 per stay.

Payment types at the property

American Express
Diners Club
JCB International

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CAD 27.95 for adults and CAD 14.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 15.95 per day (rates may vary)
  • Self-parking fee: CAD 35 per night (in/out privileges)
  • Valet parking fee: CAD 55 per night (in/out privileges)
  • Rollaway bed fee: CAD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Can I cancel my reservation for free at Sheraton On The Falls Hotel and receive a full refund?
Yes, Sheraton On The Falls Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton On The Falls Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an indoor pool, an outdoor pool and a children's pool. Pool access is from 8:00 AM to 10:00 PM.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is available for CAD 35 per night. Valet parking is available for CAD 55 per night.
What time is check-in at Sheraton On The Falls Hotel?
Check-in is from 4 PM to midnight. Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at noon.
Where is this hotel located?
This family-friendly Niagara Falls hotel is located on the riverfront, within a 5-minute walk of Oakes Garden Theatre, Casino Niagara and Crystal Caves. Fallsview Indoor Waterpark and Horseshoe Falls are also within 1 mi (2 km). Niagara Falls Station is 29 minutes by foot.

Guest reviews

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Liked: Cleanliness
  • Disliked: Staff & service, amenities

Actually when I was there Ac was not working . I feel suffocation and I told to room service that ac was not working they said they don’t have any one to fix the problem . I left the hotel with in 2hour . I was disappointed by there reply . I was recommended other hotels which are really good then this .

Stayed 1 night in May 2020

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 1 night in May 2020


    • Disliked: Cleanliness, amenities

    The view was amazing. The room was dirty including the toilet. When we told the staff all they said was sorry. The air conditioning was not working and it was 30 C outside when we stayed. There were no ice machines due to covid but the staff failed to mention that.

    Stayed 2 nights in May 2020


      We had a reservation for a king jacuzzi room.We requested a roll away bed .Upon checking in we were told that they can't provide the roll away bed.And we also can't have a jacuzzi room because they don't have housekeeping staff. Very disappointing 😞

      Stayed 2 nights in May 2020


      • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

      Hotel services suck 30 degrees with no air conditioning couldn’t sleep all night and bugs were hanging on the window

      Stayed 1 night in May 2020