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Easy access to highway and outlet mall. Good free breakfast
stephen
Stayed 1 night in May 2024
Response from Guest Services on 20 May,2024
Thank you for booking with us Stephen and for sharing your thoughts on your stay. We're thrilled to hear that you had a pleasant experience. Your satisfaction is our top priority, and we can't wait to host you again!
We are grateful for your recent stay and appreciate you rating your experience with us Frederick. Your positive feedback is a great encouragement to our team. We hope to see you again in the near future!
Quick check in. Friendly staff. Clean room including the bathroom. Quick check out. Good choice of breakfast menu.
Mary
Stayed 1 night in May 2024
Response from Guest Services on 19 May,2024
Your feedback is greatly appreciated Mary! We're thrilled that you enjoyed your stay with us, and that you found our staff friendly, and appreciated the cleanliness of your room and bathroom. We're also glad that you liked the breakfast menu.
Thank you Nina for choosing to stay with us and for taking the time to share your experience. Your feedback is invaluable to us, and we're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!
The only complaint was that the sausage at breakfast was undercooked, in fact, VERY undercooked. Everything else was quite ok.
Jonathan
Stayed 1 night in May 2024
Response from Guest Services on 20 May,2024
Thank you Jonathan for taking the time to provide your feedback about your recent stay with us. We sincerely apologize for the undercooked sausage you encountered at breakfast. This is certainly not the standard we aim to maintain, and we will address this issue immediately to ensure it does not happen again.That aside, We're glad to hear your experience was satisfactory. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to serve you better in the future.
8/10 Good
Brendan
16 May,2024
Liked: Property conditions & facilities
Brendan
Stayed 1 night in Mar 2024
Response from Guest Services on 17 May,2024
Thank you for choosing to stay with us Brendan. We hope you enjoyed your experience and look forward to welcoming you back soon.
A great property for a quiet, peaceful mother's day trip to St Catherine's. The hotel was quiet, the breakfast free and good, the staff courteous and helpful. Best of all it was clean. And dog friendly!
Ricardo
Stayed 2 nights in May 2024
Response from Guest Services on 17 May,2024
Thank you so much for your kind words Ricardo and for choosing our hotel for your Mother's Day trip. We're delighted to hear that you enjoyed the peaceful atmosphere, complimentary breakfast, and our courteous staff. We look forward to welcoming you and your furry friend back soon!
Thank you Yvette for choosing our hotel for your recent stay. Your decision to share your feedback by rating your experience is incredibly valuable to us. We're excited about the possibility of hosting you once more in the future and providing another wonderful stay.
The property is very nice. Staff is very friendly. TV options seriously limited
Kevin
Stayed 1 night in May 2024
Response from Guest Services on 10 May,2024
Thank you for your kind words Kevin! We're thrilled you enjoyed your stay and found our staff friendly. We'll definitely take your feedback about the TV options into consideration to enhance your experience next time.
Thank you for choosing our hotel Chandra for your recent stay. Your decision to share your feedback by rating your experience is incredibly valuable to us. We're excited about the possibility of hosting you once more in the future and providing another wonderful stay.
Your feedback is greatly appreciated Diane and we are grateful for the opportunity to have served you. Please do not hesitate to let us know if there is anything we can do to make your next visit even more enjoyable. Thank you for choosing us!
Thank you for choosing to stay with us Jennifer. We appreciate you taking the time to rate your experience with us. We look forward to having you stay with us again in the future.
The room was spacious and well appointed. Very happy with the space. Also, quality products in the bathroom.
Sarah
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr,2024
Thank you for your kind words Sarah! We're thrilled to hear that you enjoyed the spaciousness of your room and appreciated the quality products in the bathroom. We hope to welcome you back again soon!
Would have given 5 stars but the pillows at this hotel are just awful. However hotel is super clean with very friendly staff
Jason
Stayed 1 night in Apr 2024
Response from Guest Services on 29 Apr,2024
Thank you for your feedback Jason. We're pleased to hear that you found our hotel to be clean with friendly staff. We apologize for any discomfort caused by the pillows during your stay. Your comments are valuable to us, and we will take them into consideration as we strive to enhance the comfort of our accommodations.
Thank you Rohana for the wonderful review. We are so glad to hear you enjoyed the breakfast. We look forward to having you stay with us again in the future.
The breakfast was the best we’ve had in a hotel situation and was included in the price.
Stephen
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr,2024
We're overjoyed to learn that our breakfast exceeded your expectations and added value to your stay. Providing a delicious morning meal is just one of the ways we aim to make your experience exceptional. We appreciate your kind feedback Stephen and hope to have the pleasure of hosting you again in the future!
Michael, We are so glad you found our location convenient for both shopping and accessing the highway. Your comfort and convenience are our top priorities, and we hope to see you again soon!
Thank you for the kind words Domenic! We take pride in our cleanliness and friendly staff, and we're so happy to hear you had a positive experience with both during your stay.
2 minutes to outlet mall, 12 minutes, dry down to the fall, Very quiet area, stay here, many times, by the way pet friendly too.
MAYS
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr,2024
Mays, It's wonderful to hear that you've chosen to stay with us multiple times! We're delighted you appreciate our convenient location and peaceful surroundings. And yes, we love hosting furry friends too! Hope to see you again in the future.
10/10 Excellent
Jennifer
Travelled with family
14 Apr,2024
Liked: Amenities
Excellent staff, amenities, reasonable price
Jennifer
Stayed 2 nights in Apr 2024
Response from Guest Services on 17 Apr,2024
We're thrilled you enjoyed your stay with us Jennifer. Providing exceptional service is what we strive for, and we can't wait to host you again in the future!
2/10 Terrible
Zinma
7 Apr,2024
Disliked: Staff & service
Zinma
Stayed 1 night in Apr 2024
Response from Guest Services on 11 Apr,2024
Zinma, We're truly sorry to hear that your experience with us fell short of your expectations. Your satisfaction is our top priority, and we're disappointed to learn that we didn't meet our usual standards during your stay. We value your feedback and would like to understand more about your concerns so we can address them promptly. Please feel free to reach out to our team directly so we can work to make things right. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.
It was a clean, comfortable room , was convienient for a night stay.
Christine
Stayed 3 nights in Mar 2024
Response from Guest Services on 5 Apr,2024
Thank you for choosing to stay with us Christine! We're thrilled to hear that you found our room clean and comfortable. We hope to welcome you back again soon.
everything was great except the breakfast option, food quality super poor
wassim
Stayed 1 night in Mar 2024
Response from Guest Services on 5 Apr,2024
We appreciate your feedback Wassim and apologize for the disappointment with our breakfast options. We'll certainly look into improving the food quality to ensure a better experience for our guests in the future.
We never had any issues during our 4-days & 3-nights stay. The staff were helpful & friendly, & the hotel is very clean with great amenities! The free breakfast offered many options & good food!
Arminda
Stayed 3 nights in Mar 2024
Response from Guest Services on 5 Apr,2024
It's wonderful to hear that you had a seamless stay with us Arminda! We're delighted that our staff, amenities, and breakfast options met your expectations. We look forward to hosting you again for another enjoyable stay!
Thank you for the perfect rating Chi! We're thrilled that you had a fantastic experience with us. We hope to continue exceeding your expectations on future visits.
8/10 Good
JIM
Travelled with partner
1 Apr,2024
Disliked: Property conditions & facilities
NO THANKS
JIM
Stayed 2 nights in Mar 2024
Response from Guest Services on 2 Apr,2024
Thank you Jim for staying with us. We're delighted that you enjoyed your time here. Your feedback is invaluable, and we'll keep striving to make every visit exceptional. Looking forward to welcoming you back soon.
Thank you Diane so much for the 5-star review! Your support means the world to us. We're thrilled to hear that you had a fantastic experience with us. If there's anything else we can do to make your next stay even better, just let us know!
Thank you for choosing to stay with us Ramanvir. We appreciate you taking the time to rate your experience with us. We look forward to having you stay with us again in the future.
Our second stay at this hotel - they cover all of the basics simply and perfectly.
Breakfast was nothing special but it was certainly satisfactory… not a complaint, just a statement.
Antler
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr,2024
Thank you for staying with us again Antler. We're glad we could cover all the basics for you and that the breakfast met your satisfaction. Looking forward to hosting you again!
Thank you Venkata for taking the time to rate us 5 out of 5! We're delighted to hear that you had a wonderful experience at our hotel. Providing exceptional service and creating memorable moments for our guests is our top priority, and it's rewarding to know that we succeeded in doing so during your stay. We can't wait to welcome you back for another fantastic stay!
We appreciate your honest feedback Suat, even if it's a 2 out of 5 rating. We're sorry to hear that your experience didn't meet your expectations. Your feedback is invaluable in helping us identify areas for improvement. It would be greatly appreciated if you could provide any other information on how we can make your stay better. We'd love the opportunity to make it up to you on your next visit. Please don't hesitate to reach out to our team so we can ensure a more satisfying stay for you.
Thank you Dzifa for the fantastic 5 out of 5 rating! We're thrilled to hear that you had a wonderful stay with us. Delivering exceptional service and creating memorable experiences for our guests is what we strive for every day, and it's rewarding to know that we succeeded during your visit. We look forward to welcoming you back for another outstanding stay!
Thank you for your kind words Robert! We're thrilled to hear that you had a very nice experience with us. We hope to welcome you back soon for another fantastic stay.
Modern, clean rooms, quiet, good breakfast options, friendly staff. We enjoyed our stay, convenient to shopping andNiagara-on-the-lake .
Rolf
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar,2024
We're delighted to hear that you enjoyed every aspect of your stay. Thank you Rolf for choosing to stay with us, and we hope to see you again soon for another wonderful experience.
8/10 Good
David
18 Mar,2024
David
Stayed 2 nights in Mar 2024
Response from Guest Services on 7 Apr,2024
Thank you for choosing to stay with us David. We appreciate you taking the time to rate your experience with us. We look forward to having you stay with us again in the future.
Dr. Jennifer, We're glad to hear your stay has was satisfactory. If there's anything we can do to make it even better, please don't hesitate to let us know.
Was nice and close to what was needed food wise, gas and shopping!!
The pool was great for the kids. The gym was well equipped for a workout away from home too!!
Dale-Marie
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar,2024
Dale-Marie, We are so delighted to hear that our location and amenities suited your needs perfectly! It's fantastic to know that the pool and gym were enjoyed by your family. We hope to welcome you back again soon!
This hotel is very clean, and quiet & provides excellent customer service. The Continental breakfast was enjoyable. We had a great stay. I highly recommend this place.
Mary
Stayed 1 night in Mar 2024
Response from Guest Services on 18 Mar,2024
Thank you for your kind words Mary! We're thrilled to hear you enjoyed your stay and appreciated our cleanliness, quiet ambiance, and customer service. We look forward to welcoming you back again in the future.
We are pleased with our stay at the property. We'll sure be coming back!
Victor
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar,2024
We're delighted to hear you had a pleasant stay with us Victor! Thank you for choosing our property, and we can't wait to welcome you back for another enjoyable experience.
Great hotel and location. Approximately 15 minutes away from the Falls. Our room was clean, spacious and staff were great to answer any questions or concerns. Breakfast was great as well.
Skye
Stayed 1 night in Mar 2024
Response from Guest Services on 16 Mar,2024
Thank you so much for taking the time to share your positive feedback with us Skye! We're thrilled to hear that you enjoyed your stay with us and found our hotel and location to your liking. It's fantastic to know that our spacious and clean rooms, along with our helpful staff, contributed to making your visit memorable. We're delighted that you found our breakfast offering satisfying as well. We can't wait to welcome you back for another wonderful stay, perhaps for another adventure.
Thank you for sharing your wonderful experience with us Jacqueline! We're thrilled to hear that you appreciated our commitment to cleanliness and our warm, family-friendly atmosphere. It's always our goal to provide a welcoming environment for all our guests, and we're glad we hit the mark with you. We can't wait to welcome you and your family back for another fantastic stay!
10/10 Excellent
Natasi
Travelled with group
15 Mar,2024
It was a great getaway experience at the hotel, very clean overall. Breakfast was good, however we did have to wait for hot breakfast food items to be replenished at 8-45, when breakfast ended @ 9:30 am.
Natasi
Stayed 2 nights in Mar 2024
Response from Guest Services on 15 Mar,2024
Thank you for choosing our hotel for your getaway Natasi! We're thrilled to hear you had a great experience and enjoyed our accommodations. Your feedback regarding breakfast timing is noted, and we'll work on improving our service. We hope to welcome you back soon!