Dear Anonymous,Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize for any inconvenience you experienced during your stay.We're sorry to hear that you found our facilities to be outdated and that there was an unusual smell. Your comments will be shared with our team to address and improve upon these issues. On a positive note, we're glad you enjoyed our breakfast and found the location convenient.We value your input, and your feedback helps us make necessary improvements. If you decide to stay with us again, we hope to provide you with an enhanced experience that exceeds your expectations.Best regards,

Dear Marita,Thank you for sharing your experience at the hotel on Hotels.com. It's great to hear that you appreciated the hotel's convenient location and the smooth check-in process. We apologize for the mix-up with your room type; we understand that this can be frustrating. Your feedback about the tired decor and noisy AC is duly noted, and we'll work on addressing these issues to enhance our guests' experience.We also appreciate your comments on the breakfast buffet and will use your feedback to make improvements where necessary. We're glad to hear that you found the location to be convenient, close to restaurants, bars, and the border.We hope you'll consider staying with us again in the future, and we'll strive to provide an even better experience. Thank you for choosing our hotel for your stay.Best regards,

Elaine,Thank you for taking the time to leave a rating on Hotels.com. We appreciate your feedback, but it seems you haven't provided specific comments or details about your stay. We'd love to hear more about your experience to better understand what you liked and any areas where we can improve. Please feel free to share your thoughts, and we'll be happy to address any concerns or comments you may have.We hope you had a pleasant stay, and we look forward to hearing more from you.Best regards,

Dear Anonymous,Thank you for taking the time to share your thoughts about your recent stay at our hotel on Hotels.com. We appreciate your feedback as it helps us continually improve our services.We're delighted that you found our hotel's location convenient, with its proximity to Eleftherias Square, Ledra Street, and the bus station. However, we apologize for any negative interactions you had with our receptionists. Our goal is to provide a warm and welcoming environment, and we'll address this issue with our team to ensure a friendlier experience for our guests.We're pleased to hear that you enjoyed the comfort of your room, including the bed, chair, and desk, as well as the bathroom amenities. We take note of your soap supply concern and will make sure this is improved.Your comments about the wall-mounted AC system, lighting, and the in-room amenities are duly noted. We'll also consider your feedback on the TV channel selection and breakfast options for future improvements.Safety is a priority, and we'll work to address any concerns regarding the surrounding area. Your feedback is invaluable to us, and we'll use it to enhance our services.Thank you for choosing to stay with us, and we hope you'll consider us for your future visits, where we aim to provide an even better experience.Best regards,

Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your 2/10

Dear Stephen R,Thank you for taking the time to share your feedback about your recent stay at Castelli Hotel. We greatly appreciate your review and the constructive comments you've provided.We're glad to hear that you enjoyed our hotel's convenient location and the availability of car parking. However, we apologize for any inconvenience caused by the dated appearance of our rooms. Rest assured, we take your concerns seriously and will take them into consideration as we continue to improve our facilities.We are sorry to learn about the issue with the tap in your bathroom and the noise disturbance in the corridor. Our team is committed to addressing these matters promptly, and we appreciate your understanding while we investigate and resolve them.Regarding breakfast, we apologize if the options fell short of your expectations. We value your input and will work diligently to enhance the freshness and variety of our breakfast offerings. Your suggestions regarding the bread, eggs, scrambled eggs, baked beans, and mushrooms will be taken into account to provide a more enjoyable dining experience for our guests.Once again, we sincerely appreciate your review and your valuable feedback. It is through feedback like yours that we can continuously improve the quality of our services. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.Warm regards,

Dear MRS SHARON,Thank you for taking the time to share your wonderful review of your recent stay at Castelli Hotel. We are thrilled to hear that you had an excellent experience with us.We are pleased to know that you found our hotel to be great, with a convenient car park and a favorable location close to the main attractions. It's fantastic that you enjoyed the comfortable beds and the great shower facilities.We greatly appreciate your recommendation and we would be delighted to welcome you back as our guest in the future. Should you have any further requests or if there is anything else we can assist you with, please feel free to let us know.Thank you once again for your kind words. We look forward to serving you again.Best regards,Castelli Hotel Management

That's great to hear! I'm glad you and your wife had a wonderful time at the hotel and that the staff provided excellent service. It's also good to know that there is ample car park space and barrier control for security. It's always nice to have a good breakfast to start the day, and it sounds like the hotel didn't disappoint in that regard either. It's great that you found the hotel to be a good value for your money and that you would consider staying there again in the future. Thank you for sharing your positive experience!

Πλήρης αποτυχία!

If you are rating a hotel accommodation as a 5 out of 5, it would generally indicate that your experience was exceptional and exceeded your expectations in every aspect. You likely had a very comfortable and enjoyable stay with excellent customer service, amenities, and overall quality of the hotel.It's important to note that everyone's expectations and experiences can vary, so a 5 out of 5 rating may not necessarily be reflective of someone else's experience at the same hotel.

Shared with the staff aboutSotiris Andrianopoullos

thank you

We cannot guarantee a parking space for you ahead of time. Please check with us when you arrive so we can let you know if parking is available. If it isn’t, we can guide you to the nearest public parking area.

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5/5 well received thank you

Dear Guest, We are glad you've enjoyed your stay with us. We appreciate your positive feedback on the questionnaire 8/10. Best Regards, from the Hotel Manager and Castelli Team!

Written by Anonymous

Fraud review by Anonymous

We are glad you've enjoyed your stay with us. We appreciate your positive feedback and questionnaire. Best Regards Castelli Team!

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We will address this directly

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ANDROS EVAGOROU said thank you 03:16 pm Thanks for staying with us. We appreciate your feedback!

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Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!