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Jiva Hoa Lu Retreat

5.0 star property
Luxury Hoa Lu hotel connected to the convention centre, steps from Trang An Scenic Landscape Complex

Choose dates to view prices

Jiva Hoa Lu Retreat offers a serene escape with lush gardens. Guests can book hot stone treatments at Chi Quan spa or dine at two restaurants. The outdoor pool provides relaxation, while concierge staff assist visitors. Free WiFi is standard in all rooms.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast included
  • Parking included
  • Gym
The current price is S$315
includes taxes & fees
14 Jan - 15 Jan, 2026

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Tam Coc Villa

Hypo-allergenic bedding, free minibar, desk, laptop workspace

Tam Coc Villa

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free minibar items
Hypo-allergenic bedding
Pillow menu
  • 78 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Heritage Suite One Queen and Two Twins

Books

Heritage Suite One Queen and Two Twins

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free minibar items
Hypo-allergenic bedding
Pillow menu
  • 119 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Nature Suite One Queen and Two Twins

Books

Nature Suite One Queen and Two Twins

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free minibar items
Hypo-allergenic bedding
Pillow menu
  • 108 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Twin Beds and 1 Double Bed

View all photos for Oasis Deluxe Twin

Hypo-allergenic bedding, free minibar, desk, laptop workspace

Oasis Deluxe Twin

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free minibar items
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 36 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Nature Suite Two Queens

Books

Nature Suite Two Queens

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free minibar items
Hypo-allergenic bedding
Pillow menu
  • 108 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Double Beds

View all photos for Heritage Suite Two Queens

Books

Heritage Suite Two Queens

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free minibar items
Hypo-allergenic bedding
Pillow menu
  • 119 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 King Beds

View all photos for Jiva Hoa Lu House

Private pool

Jiva Hoa Lu House

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Heating
Connecting rooms available
  • 391 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed and 2 Queen Beds

View all photos for Oasis Deluxe Queen

Garden view

Oasis Deluxe Queen

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free minibar items
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 36 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Trà Garden

Hypo-allergenic bedding, free minibar, desk, laptop workspace

Trà Garden

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free minibar items
  • 4 bedrooms
  • Mountain view
  • Sleeps 12
  • 4 King Beds and 2 Twin Sofa Beds

View all photos for Oasis Deluxe – Double Room

Hypo-allergenic bedding, free minibar, desk, laptop workspace

Oasis Deluxe – Double Room

  • Sleeps 2

View all photos for Nature Villa – 2 Doubles

Books

Nature Villa – 2 Doubles

  • Sleeps 4

View all photos for Heritage Villa – Double & Twins

Hypo-allergenic bedding, free minibar, desk, laptop workspace

Heritage Villa – Double & Twins

  • Sleeps 4

View all photos for Oasis Deluxe – Twins

Hypo-allergenic bedding, free minibar, desk, laptop workspace

Oasis Deluxe – Twins

  • Sleeps 2

View all photos for Nature Villa – Double & Twins

Books

Nature Villa – Double & Twins

  • Sleeps 4

View all photos for Heritage Villa – 2 Doubles

Hypo-allergenic bedding, free minibar, desk, laptop workspace

Heritage Villa – 2 Doubles

  • Sleeps 4

View all photos for Tam Coc Villa

Hypo-allergenic bedding, free minibar, desk, laptop workspace

Tam Coc Villa

  • Sleeps 2

View all photos for Jiva Hoa Lu House

Hypo-allergenic bedding, free minibar, desk, laptop workspace

Jiva Hoa Lu House

  • Sleeps 6

View all photos for Tra Garden

Hypo-allergenic bedding, free minibar, desk, laptop workspace

Tra Garden

  • Sleeps 8
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About the area

Map
Hoa Lu, Hoa Lu, Ninh Binh, 08100

What's nearby

  • Trang An Scenic Landscape Complex - 1 min walk - 0.0 km
  • Thai Vi Temple - 3 min walk - 0.3 km
  • Gate to Trang An Ecological Tourist Area - 20 min drive - 10.3 km
  • Ninh Binh Walking Street - 20 min drive - 10.3 km
  • Hoa Lu Ancient Capital - 29 min drive - 15.9 km

Getting around

  • Ga Cau Yen Station - 9 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 144 min drive

Restaurants

  • restaurant cooking class
  • ‪Chef Hien Restaurant And Coffee - ‬4 min drive
  • ‪At WHERE - CAFE - BAKERY - WINE NIGHT - ‬5 min drive
  • ‪Spice Garden Tamcoc - ‬5 min drive
  • ‪Dao Phuket Bar - ‬4 min drive

About this property

Jiva Hoa Lu Retreat

Luxury family-friendly hotel near Trang An Scenic Landscape Complex
Located close to Thai Vi Temple and Hang Múa, Jiva Hoa Lu Retreat provides free breakfast (local cuisine), a swim-up bar and a poolside bar. Active travellers can enjoy ecotours, hiking/biking trails and fishing at this hotel. Treat yourself to a manicure/pedicure, a deep-tissue massage or a body treatment at Chi Quan spa, the on-site spa. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
Additional perks include:
  • An outdoor pool and a children's pool, along with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking
  • A free local area shuttle, free bike hire and a living plant wall
  • Multilingual staff, a computer station and wedding services
Room features
All 164 rooms have comforts, such as 24-hour room service and pillow menus, as well as perks, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Reusable coffee/tea filters, recycling and composting
  • Designer toiletries, bidets and hairdryers
  • Balconies or patios, wardrobes/cupboards and eco-friendly cleaning products

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 9:00 PM
  • Free area shuttle up to 1.5 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Free ferry terminal shuttle
  • Shopping centre shuttle (surcharge)
  • Free secured, covered self parking on site

Food and drink

  • Free local cuisine breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Private picnics

Things to do

  • Bicycle storage
  • Bicycle tours
  • Books
  • Children's pool
  • Ecotours
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Free area shuttle
  • Lifeguards on site
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • Computer station
  • Conference centre (1,755 square foot of space)

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a lake
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2024
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 1750000 per night.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 1600000 per vehicle (one-way, maximum occupancy 5)
  • Airport shuttle fee per child: VND 1600000 (one-way), (from 6 to 11 years old)
  • Rollaway bed fee: VND 1750000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 6:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property

Frequently asked questions

Does Jiva Hoa Lu Retreat have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 6:00 PM.

How much does it cost to stay at Jiva Hoa Lu Retreat?

As of 15 Dec, 2025, prices found for a 1-night stay for 2 adults at Jiva Hoa Lu Retreat on 14 Jan, 2026 start from S$315.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Jiva Hoa Lu Retreat pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Jiva Hoa Lu Retreat?

Self-parking is free at this property.

What time is check-in at Jiva Hoa Lu Retreat?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Jiva Hoa Lu Retreat?

Checkout is at noon.

Does Jiva Hoa Lu Retreat provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of VND 1600000 per vehicle applies.

Where is Jiva Hoa Lu Retreat located?

This family-friendly Hoa Lu hotel is located on the boardwalk, just steps away from Trang An Scenic Landscape Complex and Thai Vi Temple. Hang Múa and Thung Nham Bird Park are also within 6 mi (10 km).

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Jiva Hoa Lu Retreat Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 29 out of 36 reviews
Rating 8 - Good. 5 out of 36 reviews
Rating 6 - Okay. 1 out of 36 reviews
Rating 4 - Poor. 0 out of 36 reviews
Rating 2 - Terrible. 1 out of 36 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
The room and property were stunning. The spa and pool area was such a nice perk. I had the best massage of my entire trip here! Stay here if you are looking for somewhere peaceful with local charm.
Stayed 2 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Our stay here was exceptional. The property is tucked away in a secluded, peaceful area, yet only a quick 2-minute bicycle or motorbike ride from all the busyness. It was the perfect balance of quiet comfort and easy access to everything we needed. We truly enjoyed the calm atmosphere and would highly recommend this place to anyone looking for a relaxing getaway.
Stayed 2 nights in Nov 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property in a gorgeous serene setting immersed in nature. Intentional design detail that pulls in elements from nature. Beautiful landscape architecture and immaculately groomed gardens. Super sweet and attentive staff. Very nice spa services. Delicious buffet breakfast offering extensive variety of east and west dishes. Very fast internet service.
Stayed 2 nights in Dec 2025

10/10 Excellent

Cuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities. Get a motorbike and go exploring!
Stayed 3 nights in Aug 2025

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING relaxing retreat!! So luxurious and the staff were so friendly
Stayed 5 nights in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled into the hills only a 10 minute walk to town, we enjoyed our stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and awesome staff
Stayed 4 nights in Apr 2025

10/10 Excellent

Frederick

Liked: Cleanliness, amenities, property conditions & facilities
Jiva Hoa Lu was an excellent choice for us to enjoy a few days in Ninh Binh. Firstly, the location is very close to the center of Tom Coc, where there is access to the river boat tours, restaurants and simple shopping. A hotel electric golf cart can drop you off and pick you up via a request on their app. Upon arrival into the Indochine inspired reception area, friendly and helpful staff greet you and take care of luggage. The grounds are set amongst a backdrop of the limestone mountains and create a private space for the resort. The pool is massive and offers cocktails and the main menu. The rooms are spotless with a comfortable firm bed and crisp sheets for a good rest. Each room has its own wireless access to power devices and TV apps. Breakfast offers delicious Vietnamese and Western options. Don’t hesitate to book!
Stayed 3 nights in Nov 2025

10/10 Excellent

Vanushri

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, very relaxing and calm
Stayed 3 nights in Apr 2025

10/10 Excellent

JL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Great stay at Jiva, beautiful property and wonderful staff.
Stayed 3 nights in Oct 2024

10/10 Excellent

loraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous

Breathtaking grounds, amazing staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hidden gem! Clean new rooms, friendly staff, well maintained grounds, incredible views. Wonderful to bike through the rice patties and into town. We would definitely return!
Stayed 2 nights in Apr 2025

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spotless
Stayed 1 night in Jun 2025

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Ninh Binh is simply EPIC! We have been several times, and love this neck of the woods. Coming from Hanoi, this gem of a destination is the perfect place to rest, recharge, and listen to nature. And there is no better place to unplug than Jiva Hoa Lu Retreat and Resort. The staff are the most professional, the grounds are well kept, and the scenery is second to none. We enjoyed the spa as the treatments were world class and the therapists were so friendly and welcoming. The restaurant was surprisingly delicious, as the breakfast buffet was on point, and the dinner was spectacular. We even celebrated a birthday and the staff was particularly attentive to making sure the celebration was so special. We took part in a private tea ceremony, and I think this was one of the highlights of our stay. They offered an E-Bike private tour which we took advantage of, and it was so fun! The benefit of staying at Jiva Hoa, is that it is off the beaten path, and yet, the staff offer a buggie/golf cart shuttle to town any time that it is needed. The resort uses an app which was a cool feature to communicate with the staff for any needs. There are plenty of hotels and homestays within the Ninh Binh area, however, if you are looking for a luxury stay which will blow you away, look no further than Jiva Hoa. It is worth every VND! We will definitely be back.
Stayed 4 nights in Nov 2025

10/10 Excellent

ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay surrounded by the karsts. Away from it all but a golf cart ride into town . Loved it
Stayed 2 nights in Feb 2025

10/10 Excellent

Heather

Liked: Property conditions & facilities, room comfort
This may be one of our favorite properties in our honeymoon. It is newer so the gym was not yet ready but that was okay. The pool was so relaxing! They have dining on the property but since it was slow season it wasn’t a buffet breakfast like advertise, again not that big of deal. Highly recommend renting bikes for free from them and just heading into the city to eat! Also they do take you on golf carts to the city for free also! Very very nice resort
Stayed 3 nights in May 2025

10/10 Excellent

zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beautiful nature resort with excellent servuce

this place was absolutely beautiful and the service was impeccable. we were there for the soft opening so we felt lucky to sort of have the place to ourselves while they were still doing finishing touches. the property is gorgeous and it’s close to the little town where everything is. they have a free shuttle to the town or nice bicycles you can rent. the rooms were so nice and brand new!
Stayed 2 nights in Dec 2024

8/10 Good

shinji

Liked: Cleanliness
Disliked: Staff & service
The property is nice and clean, location is great but not so many staff talks english so better to have translation app.
Stayed 2 nights in Dec 2024

10/10 Excellent

Chinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of the way, quiet. Staffs are wonderful
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
The hotel was clean, nice view. But hotel was understaff, and the staff need better training. Especialy restaurant was slow
Stayed 1 night in Jan 2025

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is amazing here because they are so hospitable and generous with their time and resources. All that you’ll need is here so you won’t me missing out anything at all. But what we loved most is the serenity and peace of this place. Take a bike ride or simply a stroll around the garden here. It’s so beautiful!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Marco

Liked: Cleanliness, property conditions & facilities
Increíble ubicación
Stayed 3 nights in Nov 2025

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastiskt trevligt hotell.
Stayed 2 nights in Apr 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Douches et appareil CB

J’adore cet hôtel . Cela fait 3 fois que j’y retourne . Le cadre est calme et parfait . Un paradis sur terre . Le problème ce sont les douches . Aucune ne fonctionne . J’avais pris une villa familiale, la douche dans la chambre parentale ne fonctionnait pas car l’eau débordait instantanément . Ensuite on prenait la douche dans la chambre des enfants, les canalisations sont bouchées . L’eau débordait de partout . C’était l’inondation pendant tout le séjour . Ce problème je l’avais déjà prévenu lors de mon 1er séjour à l’hôtel . Apparemment ils n’ont rien fait . Vu le prix que l’on paie par jour pour la campagne au Vietnam c’est beaucoup (plus de 200 euros par nuit ) . Enfin leur machine carte bleue ne marche pas pour une carte cb français !!! J’adore cet hôtel . Il faudrait qu’ils réparent leur salles de bain !!
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay, amenities not yet available

Beautiful and scenic, perhaps the best property in Tam Coc. Nestled between misty limestone mountains, Jiva provides a serene getaway with superb service from employees, a delicious and plentiful breakfast, and beautifully designed rooms each with a Mountain View. It was so beautiful that we extended our stay by a night. While the service and atmosphere were wonderful, Jiva retreat is in a “soft opening,” with spa and sauna services not yet available and ongoing construction of amenities listed online. This information is not on the Hotels.com or Google, and we were not made aware of this until our arrival. This was a disappointing, as we had planned to use these services when we booked. The mattress was also very firm, which affected sleeping comfort. Overall a lovely stay and we would love to return in the future. When the retreat has full amenities, it will undoubtedly be a five star experience.
Stayed 2 nights in Dec 2024