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Reviews of Hotel Americana

2.5 out of 5
Hotel Americana
639 N Grand Ave, Nogales, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 463 out of 953 reviews" "
Rating 8 - Good. 338 out of 953 reviews" "
Rating 6 - Okay. 95 out of 953 reviews" "
Rating 4 - Poor. 30 out of 953 reviews" "
Rating 2 - Terrible. 27 out of 953 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Israel

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 3 families with us. The rooms appeared to have clean or new carpet. No old smoke/dog smells. Sheets and bedding very clean. Business center printer was not working but the front desk did everything to accommodate us.
Stayed 1 night in May 2024
Response from Front Desk Staff on 11 May,2024
Israel, thank you so much for taking the time to leave us a review, we are very pleased to hear your stay at Hotel Americana was enjoyable. Yes, we have recently removed all the old carpet from the rooms, and they have been painted as well. We hope that you visit us again in the near future and could see how we keep improving for our guests. Thank you again and see you soon.

10/10 Excellent

SCHULTE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, breakfast is always great, rooms are always clean and the hotel provides great amenities.
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on 29 Apr,2024
Thank you for taking the time to leave us a review, we appriciate all feedback. We'll be sharing with all staff to ensure them what a wonderful job they have been doing. We hope to see you again in your next visit to Nogales.

10/10 Excellent

Gricela

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 26 Apr,2024
Good morning Gricela, Thank you for taking the time to leave us a review, we appreciate your feedback and are glad you enjoyed your recent stay at Hotel Americana. We hope you choose us again for your future stays in Nogales.

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean rooms. The breakfast was good. The only issue was that the bar is temporarily closed
Stayed 1 night in Apr 2024
Response from Josceline M on 16 Apr,2024
Dear Benjamin,We appreciate your feedback. We are more than happy to hear about your experience. We do apologize for the inconvenience with our Bar being closed. We are currently working on having our bar and restaurant open. Hopefully pretty soon. We hope you get to see that on your next stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Josceline M on 16 Apr,2024
Dear Robert,Thank you for your feedback!

10/10 Excellent

Catherine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a room overlooking the pool. Lovely to enjoy the afternoon sun after a days drive
Stayed 1 night in Mar 2024
Response from Josceline M on 16 Apr,2024
Dear Catherine,Thank you for taking the time to complete this online survey. We are so happy to hear that you enjoyed your stay with us.

10/10 Excellent

erik

Liked: Cleanliness, staff & service
Excellent room, large and comfortable and clean. TV did not work, they didn’t repair it.
Stayed 1 night in Mar 2024
Response from Josceline M on 16 Apr,2024
Dear Erick,Thank you for responding to this survey. We apologize for any inconvenience during your stay. I have shared your feedback with our maintenance department to better handle these types of situations in the future.

10/10 Excellent

robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meet all our standards
Stayed 1 night in Mar 2024
Response from Josceline on 21 Mar,2024
Dear Robin,We appreciate your feedback! We are so glad to hear that you enjoyed your stay with us.

10/10 Excellent

Esmeralda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Dec 2023
Response from Josceline on 21 Mar,2024
Dear Esmeralda,We appreciate your feedback!

8/10 Good

Jeanette, Albuquerque

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this older, but very well maintained property. It has an unexpected charm and the breakfasts are far superior to most other hotels. It has a lovely large breakfast room that faces a nicely landscape pool area. You get a lot of value for the money here!
Stayed 2 nights in Feb 2024
Response from Josceline on 21 Mar,2024
Dear Jeanette,We appreciate your feedback!We are so happy to hear that you enjoyed your stay. Thank you for sharing the experience you had while staying with us.We hope to see you again, next time you are in town.

10/10 Excellent

Francisco

Stayed 1 night in Mar 2024
Response from Josceline M on 16 Apr,2024
Dear Francisco,Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Gricela

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 1 night in Feb 2024
Response from Josceline on 4 Mar,2024
Dear Gricela,We appreciate your feedback!We hope to see you again soon.

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Feb 2024
Response from Josceline M. on 13 Feb,2024
Thank you for your feedback!

8/10 Good

gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to border crossing
Stayed 1 night in Feb 2024
Response from Front Desk Staff on 7 Feb,2024
Gabriela thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us at Quality Hotel Americana. We hope to see you again soon.

10/10 Excellent

Frank

Travelled with family
Liked: Amenities, property conditions & facilities
Maria in reception is very professional and accommodating. The hotel property is beautiful. Our room is nicely decorated and very clean. I will definitely stay here in the future.
Stayed 1 night in Feb 2024
Response from Josceline M. on 12 Feb,2024
Dear Frank,Thank you for taking the time to complete this survey. We appreciate your feedback, and we are so glad to hear that you enjoyed your stay with us. We hope to see you again soon.

4/10 Poor

Kathleen

Disliked: Cleanliness, property conditions & facilities
This is not a great choice in Nogales but it was pet friendly and they did offer a Paw Zone!
Stayed 1 night in Jan 2024
Response from Josceline M. on 12 Feb,2024
Dear Kathleen,Thank you for your feedback. Our hotel is under renovations right now and there's a lot of new projects coming this year. We hope you can see the difference on your future stays.

10/10 Excellent

ANGELICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night before crossing the border. Really nice and safe hotel. Truly recommend it.
Stayed 1 night in Dec 2023
Response from Josceline M. on 29 Jan,2024
Dear Angelica,We really appreciate your feedback. Thank you for completing this online survey.Thank you for your business and we look forward to seeing you in the future.

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice to have the gym,breakfast and a bar all onsite.
Stayed 4 nights in Jan 2024
Response from Josceline M. on 29 Jan,2024
Dear Melissa,Thank you for your feedback! We appreciate you for taking the time to complete our survey. We hope to see you again soon.

8/10 Good

Luis Enrique

Business traveller
Hotel is very good and comfortable
Stayed 1 night in Jan 2024
Response from Josceline M. on 29 Jan,2024
Dear Luis, Thank you for completing this online survey. We appreciate your feedback, and we hope to see you again soon.

10/10 Excellent

Adriana

Business traveller
Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front desk staff on 25 Jan,2024
Adriana thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

8/10 Good

Andrew

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Front Desk Staff on 25 Jan,2024
Andrew thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Comfortable, nice, convenient
Stayed 1 night in Jan 2024
Response from Front Desk Staff on 25 Jan,2024
Tim thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Staff on 25 Jan,2024
Joseph thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
was good
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan,2024
Richard thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from front Desk Staff on 25 Jan,2024
Manuel thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and responsive. Our bathtub plug was not functional and the front desk person responded immediately! Housekeeping had it handled in minutes and a hot bath in a chilly night felt great! The hotel is under remodel—- so it will only get better!
Stayed 1 night in Jan 2024
Response from Josceline M. on 29 Jan,2024
Dear Brian,Thank you for taking the time to complete this survey. We truly appreciate your feedback. We are indeed working on remodeling and updating our hotel. We really hope you can see the final result once it is completed.It is always a pleasure to receive positive feedback.

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown Nogales, Arizona
Was great downtown Nogales Az. We asked where a good place for dinner would be & she told us Titos. It was excellent food & great atmosphere
Stayed 1 night in Jan 2024
Response from Josceline M. on 29 Jan,2024
Dear Arnold,We appreciate your feedback! We are happy to hear about your experience during your stay with us. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Clean and comfortable! I would definitely stay here in another time!
Stayed 1 night in Jan 2024
Response from Josceline M. on 29 Jan,2024
Dear Rocio,We appreciate your feedback! We are glad your stay with us was pleasant and comfortable.Please visit us again soon!

8/10 Good

JAMIL

Liked: Cleanliness, staff & service, property conditions & facilities
n/a
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan,2024
Jamil thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Staff on 25 Jan,2024
Oscar thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival I was greeted very friendly by the staff at the front desk. The young lady was pleasant and even the gave us a recommendation for a restaurant. We got into the room and we're pleasantly surprised by how clean it was. We would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Josceline M. on 29 Jan,2024
Dear Matthew,Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Terrible

Leonel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan,2024
Leonel thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Manuel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan,2024
Manuel thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan,2024
Albert thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Jose c

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan,2024
Jose thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

4/10 Poor

Ximena

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan,2024
Ximena thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan,2024
Ian thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

6/10 Okay

Jerome

Travelled with pets, Travelled with partner
Liked: Amenities
A little bit old of a property. It’s very close to the Mexican border. The area around is old. Didn’t feel unsafe. There were a few restaurants close. The one at the property was closed. The morning breakfast was good and opens at 0600.
Stayed 1 night in Dec 2023
Response from Josceline M. on 29 Jan,2024
Dear Jerome,We appreciate your feedback! We are happy to hear that you enjoyed our breakfast. We are currently working on remodeling and updating our facilities and we hope you can see the difference on your future stays.

6/10 Okay

Julia

Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan,2024
Julia thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

8/10 Good

Victor

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan,2024
Victor thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly and Sonoran style decoration. The room was clean too and lots of great tv stations. Now, the breakfast was the best I’ve ever seen!! Huge Mexican breakfast along with oatmeal, fruit, oj, tea coffee and lots of nice people.
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan,2024
Michelle thank you for taking the time to leave us a review, we appreciate your feedback and will be sharing this with our entire staff so that they continue their great work. We are happy to hear you enjoyed you stay with us. hope to see you again soon.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan,2024
Juan thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Aristeo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siempre nos hospedamos aqui.
Excelente servicio al cliente y muy amigables. El cuarto esta muy limpio.
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan,2024
Aristeo muchas gracias por tomarse el tiempo en dejarnos sus comentario se le agradece y tambien los estare compartiendo con todo el equipo para que sigan con su buen trabajo. nos da mucho gusto saber que su estancia fue plaentera y esperamos volverlo a ver.

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Josceline M. on 18 Jan,2024
Estimada Blanca,Gracias por completar nuestra encuesta en linea.

6/10 Okay

john

Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Jan,2024
John thank you for taking the time to leave us a review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Enrique

Stayed 1 night in Dec 2023
Response from Josceline M. on 17 Jan,2024
Thank you for taking the time to complete our online survey.

6/10 Okay

Adolfo

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Josceline M. on 17 Jan,2024
Thank you for taking the time to complete our online survey.

10/10 Excellent

Luz

Stayed 1 night in Dec 2023
Response from Josceline M. on 17 Jan,2024
We appreciate your feedback!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too tired at this time to fill this out.
Stayed 1 night in Dec 2023
Response from Josceline M. on 17 Jan,2024
Thank you for your feedback!

10/10 Excellent

Martha I Almaguer

Stayed 1 night in Dec 2023
Response from Josceline M. on 17 Jan,2024
Thank you for your feedback!