Norfolk County Holidays

Atlas was immaculate in many ways. Some of the staff were also very helpful. The issues lie in unpreparedness given how new it is. e.g. For the price point, I would not have expected pounding music above me from the restaurant till past 1am. When I called the front desk to inquire at 10:30pm about the loud bass and music, the response was “Do you need earbuds? Can I have someone send up earbuds? How about a noise machine?” When I could not even hear my TV and my heart was pounding from the loud bass, no earbuds or sound machine would have worked… That was highly disappointing. At the very least, Atlas should not have understood this noise travelling problem and should not have allowed the party even to have turned up the bass that high. The staff should also have been better trained with client communication. e.g. I have asked to speak with the manager to relay my discontent twice in two days. Not surprisingly, no one bothered to follow up. e.g. Restaurant - The breakfast at AMA was absolutely excellent but the portion size of the restaurant fluctuates quite a bit. A yoghurt with granola can literally halve in size depending on the day. It takes 5 minutes to find a server to do anything. Breakfast tea comes without the requested milk or sugar. When they finally come in 10 minutes, there was no spoon. So you have to wait another while for that. What was shocking was the staff was genuinely surprised I asked for a spoon to stir in the milk and sugar.

A nice little hotel. Comfy, non-flashy, great location. A solid choice. This was our second stay and we'll be back.

Fantastic Hotel. Loved the location, room was clean, staff was helpful, and loved the amenities.

This hotel is in the financial district. The sites are walking distance if you're a walker. The lounge is an added charge. Food was fresh but selection limited.

This is a self check/in, which I have done before. I was sent a confirmation with check-in code and told I would be in the forest room. I got to the Inn late, after the PLL lacrosse games and dropping my son off. Around 11:30. When I got to the forest room, someone else was asleep in the room. Thankfully they had used the chain lock on the door, and I saw them asleep. I was exhausted, didn’t want to wake the person sleeping in the room, and called Jesse and who is the manager. He wasn’t on property and began driving from Cambridge. At about 12:45 AM he was able to locate another room for me. The room mix-up made it difficult for me to sleep the rest of the night worried someone might try to get into my room. Hopefully they can get the reservation system working better and not double book a room.