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Reviews of Clarion Pointe Bloomington – Normal near I-55 and University

2.5 out of 5
Clarion Pointe Bloomington – Normal near I-55 and University
6 Traders Circle, Normal, IL

Reviews

3.6
Rating 10 - Excellent. 1 out of 14 reviews" "
Rating 8 - Good. 0 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 9 out of 14 reviews" "

3.8/10

Cleanliness

5.2/10

Staff & service

3.8/10

Amenities

4.0/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Cindy, Benbrook

Travelled with family
Disliked: Staff & service, property conditions & facilities
The listing said the hotel was pet friendly, but when I got there they would not accept a cat. The front desk employee was not trained well in how to respond to my frustration and just kept saying their website said not cats (but i didn't book on their website). I talked Expedia and they agreed the listing needed to be updated, but I didn't need a rude front desk person at the end of a long drive and then I had a find another place to stay last minute. I'd skip this location if I had pets--even if you don't have pets, it doesn't seem great.
Stayed 1 night in Apr 2024
Response from Manager on 2 May,2024
Hello Cindy,We regret to hear about your experience. We recommend guests verify all policies directly with hotels before booking to avoid any surprises upon arrival. Your feedback is valuable and will be shared with the appropriate team for further review. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

4/10 Poor

Ronald

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property did not meet minimal expectations. Staff was awesome.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr,2024
Hello Ronald, We appreciate your feedback on our staff's hospitality and will address any property concerns internally for improvement. Thank you for recognizing our team's excellent service.

6/10 Okay

Vicki, Stockton

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr,2024
Hello Vicki, We appreciate you choosing our hotel for your stay! Please feel free to reach out to us with any feedback you would like to share so we can ensure a better experience for your next visit.

2/10 Terrible

edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is being remodeled with new owners or really new hotel name. Room was dirty, tub was not clean, and icing on the cake no running water in the room. Please steer clear of this hotel!!!!
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr,2024
Hello edward, We appreciate your feedback on your recent stay with us. We apologize for any inconvenience you experienced during your visit. Your concerns will be shared with the team to prevent such occurrences in the future. If you have any further feedback or questions, please don't hesitate to reach out to our management.

2/10 Terrible

Geno

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar,2024
Hello Geno, We're sorry to hear that your experience didn't meet your expectations. Please do not hesitate to contact us directly to discuss any areas of improvement during your stay.

2/10 Terrible

Brenda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Good-friendly competent staff, quiet, safe with a good view. Bad- no pool, took $100 at check in (?), poor breakfast choices. Ugly - stained towels, oil spots on the sheets, awful coffee, trashed lamp, mustard(?) on the bathroom wall and floor, no maid service so the one trash can was stuffed and we had to use the stained towels over and over.
Stayed 2 nights in Mar 2024
Response from Manager on 13 Mar,2024
Hello Brenda, We appreciate your feedback on your recent stay with us. We will share your praise for our staff and the serene atmosphere, as well as note your suggestions for improvement. Your detailed observations will assist us in enhancing the guest experience. Thank you for bringing these matters to our attention as we continually strive to elevate our services.

2/10 Terrible

Tori

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Wouldn’t recommend for the price. It was very unclean. The first room I was given had dirty beds and a tv that didn’t work. The second room the beds were clean, but the tv still didn’t work and the carpet had all sorts of burn and even a spot that looked like mold. There was a bad smell through the entire building as well. It was gross. But I didn’t feel like fighting with the staff to get a refund. Please book elsewhere.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar,2024
Hello Tori, Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations. Rest assured that we take all feedback seriously to improve our services. We encourage guests to reach out to our management directly for further assistance. Your comments will be shared with our team for review and necessary actions.

6/10 Okay

Andrew

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel in general was very dated. The repairs and updates seem to have DIY and they were not done professionally. Again the overall area was not clean although our room was clean and the bed was comfortable. The washcloths and towels were very worn. The free breakfast was sparce and the staff seemed unconcerned about everything. Not the best choice for families.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb,2024
Hello Andrew, We appreciate your feedback and regret to learn about your experience. Our team constantly strives to maintain high standards in cleanliness and guest service. Please feel free to reach out to our management team with any further concerns you may have. Your comments will be used constructively to improve our guests' overall experience with us.

10/10 Excellent

Gen

Liked: Staff & service, property conditions & facilities
浴室的毛巾是发黄的脏的。
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr,2024
Hello Gen,We apologize for the inconvenience you experienced with the towels and appreciate your feedback. We strive to maintain high cleanliness standards and have shared your comments with the housekeeping team for their review and improvement. Our guests' comfort is important to us, and we hope to better serve you in the future.