"Extremely disappointing stay. Not worth the money. No.
My first room was dirty and not ready even hours after I reported it. There is no functioning AC in the building at all, and I was told to “crack the window” if I got hot. I was never informed there was no AC prior to booking or upon arrival.
There were multiple maintenance issues, including broken and leaking toilets, missing amenities, and a window that would not open.
There is also only one elevator for the entire hotel, and it malfunctioned while I was riding in it. After that, I used the stairs for the remainder of my stay."
"Reserved a king, went up to the room to discover 2 queens. Front desk said it was changed prior to check-in due to being "over sold". I was never notified. They wouldn't offer a discount because the two rooms were technically the same price.
The room didn't have a lot of convenient options for outlets near the beds. Average cleanliness, average condition. Hampton Inns are starting to decline in quality.
Breakfast was ok, not as good as other locations.
We won't be going back to that location, and we might start staying at a different chain. We weren't as impressed with Hampton Inn the past year or so, and this location clinched it for us."
"It started off bad and finished just as bad. There was one employee checking folks in and unfortunately she was either new or clueless on how to do the job. When I say it took at least 30-40 min to check in I’m not exaggerating. The folks ahead of me tied her up forever and when I finally got to check in I learned why. She swiped my card no less than 4 times. First said I was declined (it wasn’t) then kept saying it was a computer issue. Room was ok but small. Woke up early with a strict timeline only to find out that there was zero soap/body wash and shampoo. Only one towel for two people. Husband went down 3 times but no one was at desk. Ended up trading toilet paper in hallway for body wash. Seriously! Went to grab a quick bite from their breakfast area so we could hit the road and nothing was working except waffle maker. A circuit breaker popped but the employee that was working the area didn’t speak a word of English so she didn’t understand anything we all were saying. The hotel is definitely not worth the price we paid. And then there wasn’t even anyone to complain to. Honestly a partial refund should be given."
"I understand that it was a busy weekend in the Rochester area due to graduations, so the high prices were expected. Still paying a high rate when the pool was out of service was disappointing. I had one member of our party that just wanted to swim on their birthday and that didn't happen. From other reviews it appears the pool has been out of service for months. It needs to be removed as an amenity - it is no longer one!"
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG
6/10 Okay
"Staff was very friendly upon arrival. Clean and comfortable. There were two things only that I have to comment: First night was very loud at the room next to us, people were yelling and making loud noise from midnight till 3:00am. Then around 6:00am we could smell what the kitchen was cooking, bacon, eggs etc! I do not know if it was because we were in the first floor and closed to the restaurant but the smell was so intense that at that woke us up ! "
Yes, there are holiday rentals close to the most popular sights in North Chili, or you can select a more secluded option if you're looking for a relaxing stay. North Chili is known for its university setting and museums.
What can I see and do in North Chili?
While exploring the area, visit family-friendly sights like Tim Hortons Iceplex, or get outside and enjoy nature at Genesee River's High Falls. In the wider area, you’ll find Roberts Wesleyan College and Victorian Doll Museum and Chili Doll Hospital.
What are holiday rentals like in North Chili?
Holiday rentals are privately owned properties you can book for a few days, or a quick weekend, in North Chili. Holiday rentals offer amenities such as laundry facilities and kitchens so you'll feel just like you're at home. If you're concerned about a sanitised environment, a holiday rental can provide a sense of privacy away from shared hotel lifts and busy front desks while still allowing you the excitement and enjoyment of travel. You'll also have more space in a holiday rental than in a traditional hotel, which makes a holiday rental a popular choice for a small group gathering.
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