Hotels near North Hills Dog Park

"We came back to our hotel room around 8:00 pm. My husband deadbolt the door and opened the doorstop because we were in for the night. At about 9:00 pm, without knocking or prior notice, a front desk employee opens the door to our room. He had a step in the doorway with his shoulders and head into the room before he noticed us. He said a quick “sorry” then shut the door again. My husband went into the hallway to investigate. The employee stated that “usually there are not guests in that room” and that he was looking for a hair dryer. When my husband went to speak with the general manager about the incident, we were blamed for not securing the room properly. We examined the door more closely and discovered two things. First, the deadbolt was not aligned with the door frame and although we thought we heard it click to lock, we were actually hearing the deadbolt being pushed into the side of the door frame. Secondly, the door stop hinge was so loose that the door could still slide through, despite us opening the clip. My husband attempted to explain both door flaws to the general manager but he refused to view the door while we were there. After ongoing discussions with the general manager, eventually he said he could provide a $20 discount from our total bill, but that we had to request the reimbursement through the third party booking company ourselves and he would approve the release of funds. We will not return."

"10/10"

"The hotel appeared nice, there did appear to be a bee/wasp nest near one of the exits. Otherwise the breakfast was really good (the coffee was just ok), the outdoor areas were well kept, the pool was clean and comfortable. The room was nice enough, though we got a suite expecting a full living area and a separate bed area. The room felt very cramped and appeared to be a normal sized room with a wall in the middle. The separation didn't even have a door so there was no real privacy. I would have rather saved money and payed for a regular room."

"Clean space, nice staff, lovely lobby. However, the standard double queen rooms have TINY bathrooms that you can barely get into and close the door… they also have very low drop ceilings, and in the room we were given the window was busted and didn’t close properly so it let in a lot of noise and heat. We wound up upgrading to a bigger room which had good bones but was a bit tired and outdated, and the bed was not the most comfortable for us as it was on the firm side. "

"Clean and comfy bed. Breakfast was little on the light side but it was hot and bout as expected. I will definitely recommend and will stay again. Very convienant, right off the freeway. "

"Not sure about the bar itself. There was coffee and one of water in the room"

"The hotel is close to many stores and restaurants and the staff was very helpful"

"Breakfast was ok but coffee maker was down. Had to make our coffee in bedroom."

"Loved everything about the Hackett! Stayed in the Riley Suite and it was gorgeous! Had everything my sister and i needed for a perfect getaway and great location. Ate at the Galley twice and awesome food and service. "