"This property is dates
Needs renovation
Food was very basic and not high quality
Shower functionality was so complicated ( havent seen that anywhere!)
Cleaning staff was very warm and nice"
"Overall my wife and I made the best of it and enjoyed; however we will never return to this resort. The good was really the staff. They work very long shifts - you might see the breakfast server as the bartender in the evening. Most of the staff were friendly and helpful.
Now the bad…We saw on the site that there was construction at a neighboring resort; however they start early and work until late. The construction could be heard all day long - even during the massage with music on. To add insult to injury - they began construction in a room 2 doors down from us last few days we were there. It was so loud we couldn’t even hear the tv so we spent last few days outside our room which was fine with us as we like to be outdoors but returning to the room was miserable. Our last night, we finally asked to switch rooms. The client services manager said would have to ask general manager. All they did was not respond until the work day was finished so they could say oh no need work is finished. Would have been an easy fix - just another room for 1 night and half day but they chose to handle in poor service manner. The rainfall shower head sprayed in all directions due to the water mineral deposits blocking. The walk to the rental car is completely dark, trees and bushes etc were not well maintained. After the construction was complete - we could hear rodents on the roof all night - wife had to turn on soothing sounds to drown em out."
Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort
10/10 Excellent
"The property is very well maintained, refreshing at entry. I’m thoroughly pleased with my stay. We visited both buffet and other restaurants on the property and both were excellent. The only problem was when we went off the property we were charged a ridiculous price to go NEXT door to the restaurant $170 literally five minutes away. Other than that everything was amazing, staff was top notch nice people. Thanks for the amazing hospitality "
"There’s no Wi-Fi throughout the entire resort it’s only in the common areas. It’s also not worth paying extra for the mini bar. They claim that they only restock it every other day but in my six day trip, mine was only restocked once after I called multiple times, & spoke to multiple people, telling them it was never restocked and they ran out of water bottles, so being someone who needs to take medication in the morning I had to remember to take cups of water back to the room at night"