23, Oil Street, North Point, ( MTR Fortress Hill Exit A ), Hong Kong
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Nice hotel conveniently located to access transport (MRT and tram) as well as Causeway Bay shopping district. Pool is a decent size and provides opportunity to relax and cool down.
IAN
Stayed 4 nights in Apr 2024
Response from Shinya Lau on 23 Apr,2024
Dear IAN,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
The Staff tries very hard to please especially on the executive level. The breakfast menu is great. The view is outstanding. The staff is very attentive. It is a very relaxing experience. The lounge is spacious and is an excellent place to sit and relax. Book this hotel every time I am visiting Hong Kong.
colin
Stayed 5 nights in Mar 2024
Response from Shinya Lau on 10 Apr,2024
Dear colin,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
8/10 Good
Yue Kit
4 Apr,2024
Liked: Cleanliness, staff & service, amenities
It's a nice hotel, but the air conditioning is so cold that even put it to the lower! Off the aircon will be so hot! The hotel is a bit old, and it is time to be renovated
Yue Kit
Stayed 3 nights in Apr 2024
Response from Shinya Lau on 4 Apr,2024
Dear Yue Kit, Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau Director of Guest Services
4/10 Poor
Haoxian
Travelled with family
1 Apr,2024
Disliked: Property conditions & facilities
This hotel can be rates only 3.5 stars maximum. The lobby looks good, but the room is not well maintained. The bathtub is heavily clogged, and the sofa has a lot of stains. Although the location is good, we will not stay again
Haoxian
Stayed 2 nights in Mar 2024
Response from Shinya Lau on 1 Apr,2024
Dear Haoxian,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
Nice room, great harbour view. Friendly and helpful staff. Lots of dining options in hotel and surrounding area. Good connectivity to Central and other areas. Well priced..... good value.
Robert
Stayed 2 nights in Mar 2024
Response from Shinya Lau on 29 Mar,2024
Dear Robert,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
Dear Daniel,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
2/10 Terrible
Man-Wah
2 Feb,2024
Disliked: Staff & service
Frontline staff not welcoming AT ALL. Improvement absolutely needed.
Man-Wah
Stayed 1 night in Feb 2024
Response from Shinya Lau / Director of Guest Services on 2 Feb,2024
Dear Man-Wah, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Direct of Guest Services
Great place to stay and great value for money! We stayed at the Club Deluxe room. The hotel lobby and rooms look very classy, rooms are very stylishly decorated and spacious. The view was a little bit blocked by the building next door, but still pretty and we didn't mind. We love that the hotel location is very near to Fortress Hill Station as well and everything is within walkable distance.
Alfred
Stayed 3 nights in Jan 2024
Response from Guest Services Manager on 13 Jan,2024
Dear Alfred. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
6/10 Okay
Vince
11 Jan,2024
Vince
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 13 Jan,2024
Dear Vince. Thank you for your review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
8/10 Good
Clement
4 Jan,2024
Clement
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 8 Jan,2024
Dear Clement. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
Response from Guest Services Manager on 31 Dec,2023
Dear Huang. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
One of the best in the town want view of hongkong city and harbour. Everything is perfect.
Punith Kumar
Stayed 3 nights in Dec 2023
Response from Guest Services Manager on 29 Dec,2023
Dear Punith Kumar. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage
10/10 Excellent
Dorothy
26 Dec,2023
Dorothy
Stayed 4 nights in Dec 2023
Response from Guest Services Manager on 28 Dec,2023
Dear Dorothy. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
10/10 Excellent
Yue Kit
19 Dec,2023
Yue Kit
Stayed 3 nights in Dec 2023
Response from Guest Services Manager on 20 Dec,2023
Dear Yue Kit. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage
Response from Guest Services Manager on 18 Dec,2023
Dear Victor. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
10/10 Excellent
Colleen
14 Dec,2023
Colleen
Stayed 3 nights in Dec 2023
Response from Guest Services Manager on 16 Dec,2023
Dear Colleen. Thank you for your review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
6/10 Okay
Samantha
Travelled with family
12 Dec,2023
Liked: Staff & service
Samantha
Stayed 2 nights in Dec 2023
Response from Guest Services Manager on 13 Dec,2023
Dear Samantha. Thank you very much for your review. We are looking forward to welcome you again. Kind regards,Shinya Lau / Senior Guest Services Manage
Response from Guest Services Manager on 22 Nov,2023
Dear PETTY. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
10/10 Excellent
DAN
16 Nov,2023
DAN
Stayed 5 nights in Nov 2023
Response from Guest Services Manager on 17 Nov,2023
Dear Dan. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
Response from Guest Services Manager on 16 Nov,2023
Dear Simon. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
8/10 Good
Yue Kit
15 Nov,2023
Liked: Cleanliness, staff & service, amenities
Is ok
Yue Kit
Stayed 1 night in Nov 2023
Response from Guest Services Manager on 21 Nov,2023
Dear Yue Kit. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
10/10 Excellent
David
14 Nov,2023
Liked: Cleanliness, staff & service, room comfort
Would stay again but needs updating
Great hotel. Comfortable rooms. Excellent customer service. Rooms slightly outdated and poor eco-friendly efforts overall.
David
Stayed 2 nights in Nov 2023
Response from Guest Services Manager on 15 Nov,2023
Dear David. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
10/10 Excellent
Yue Kit
14 Nov,2023
Liked: Cleanliness, staff & service
My room has a nice view, and it is okay to upgrade
Yue Kit
Stayed 5 nights in Nov 2023
Response from Guest Services Manager on 15 Nov,2023
Dear Yue Kit. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
10/10 Excellent
Dana
11 Nov,2023
Dana
Stayed 2 nights in Nov 2023
Response from Guest Services Manager on 4 Dec,2023
Dear Dana. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
Response from Guest Services Manager on 7 Nov,2023
Dear Polly. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
Location is excellent. Closed to shops , restaurants and MTR. Elevator waiting time is a little bit long and the lighting inside is dark to read the button details.
Michael
Stayed 6 nights in Oct 2023
Response from Guest Services Manager on 2 Nov,2023
Dear Michael. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
Response from Guest Services Manager on 26 Oct,2023
Dear Fred. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
1. Photo descring "harbor view" is misleading. Only "premiem rooms" will have a harbor view. Delexe room with harbor view will show the other side of victoria harbor and very dark. 2. Expedia Platinum room upgrade upon availability may not work. He tolde I can pay additional fee (350 HKD) to get a room with a 'real' harbor view. Rooms available but you pay and you get it according to him. Later I complained directly to the hotel manager and I could be move to a harbor view room later in the evening. I appreciate the care from the manager. (forgot her name). However my feeling about the entire visit was already ruined after all these tasks I had to deal with. **To Expedia: need to correct the description about "room with harbor view". I paid USD290 (compared to ther rooms at ~USD200) and did not meet the expectation of what I paid for. In HK, if you book a room with a harbor view. It is Victoria Harbor but not somewhere just water around (the opposite side of the harbor)
Sung Woo
Stayed 1 night in Oct 2023
Response from Guest Services Manager on 25 Oct,2023
Dear Sung Woo, Thank you very much for taking the time to share the review here with us. I am concerned to read of the feedback which the service did not entirely meet your expectations. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager
10/10 Excellent
Alice
21 Oct,2023
Alice
Stayed 4 nights in Oct 2023
Response from Guest Services Manager on 11 Nov,2023
Dear Alice. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
Response from Guest Services Manager on 18 Oct,2023
Dear MARTIN, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager
8/10 Good
Zachary
17 Oct,2023
Zachary
Stayed 8 nights in Oct 2023
Response from Guest Services Manager on 7 Nov,2023
Dear Zachary. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
Good location for travel in and out to get food anywhere
MARTIN
Stayed 8 nights in Oct 2023
Response from Guest Services Manager on 17 Oct,2023
Dear MARTIN, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager
Convenient location, friendly staff, spacious room with nice view
Yimin
Stayed 3 nights in Sep 2023
Response from Guest Services Manager on 11 Oct,2023
Dear Yimin, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager
6/10 Okay
Yue Kit
Business traveller
28 Sept,2023
Disliked: Property conditions & facilities
If you are on business trip and come back to the hotel only for sleep is ok! As a VIP member of Expedia you can't get VIP service!
Yue Kit
Stayed 4 nights in Sep 2023
Response from Guest Services Manager on 29 Sept,2023
Dear Yue Kit, Thank you very much for taking the time to share the review here with us. I am concerned to read of the feedback which the service did not entirely meet your expectations. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager
8/10 Good
Eddy
19 Sept,2023
Liked: Cleanliness, staff & service, room comfort
Their service is excellent, the property is starting dated (especially the carpet).
Eddy
Stayed 2 nights in Sep 2023
Response from Guest Services Manager on 20 Sept,2023
Dear Eddy, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager
Response from Guest Services Manager on 20 Sept,2023
Dear Edmond, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager
Is a nice hotel in terms of surrounding and proximity to public transport. Just about 200m away from MTR (Fortress). Many eateries near by.
My room is a premier room condition is well.
Only issue is there are still smoking rooms, my room is non smoking, but when I checked into my room the cigarette odour is so strong I had to ask them to spray the room. Because there are smoking rooms I believe the air condition is also affected as when I come back to my room I can smell smoke.
Wanting to break my HK1k note the reception told me my notes is a bit dirty they cannot take. First time I am rejected to break a bigger note due to this reason as later I used it else and was totally fine.
Verified traveller
Stayed 3 nights in Sep 2023
Response from Guest Services Manager on 16 Sept,2023
Dear Valued Guest, Thank you very much for taking the time to share the review here with us. I am concerned to read of the feedback which the service did not entirely meet your expectations. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager
Its location is beside the bay & less traffic area. You can walk nearby for some local foods & convenient stores. Nearby there are parks with jogging trails. Room layout is dated, a bit small & furnitures are a little old.
Nik
Stayed 1 night in Aug 2023
Response from Guest Services Manager on 1 Sept,2023
Dear Nik, Thank you very much for sharing this review. Your valuable feedback is most helpful as it serves to identify areas in which we can further improve of our services. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Guest Services Manager
Response from Guest Services Manager on 29 Aug,2023
Dear Jinmei. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards, Guest Services Manager