Search Castles in Northeastern Pennsylvania

"Good "

"Great staff, clean room and amenities "

"AVOID THIS PLACE . Stayed there last night after reading some recent reviews and I have no clue how this hotel got those reviews. Maybe a newer section i that was in. Check in was smooth, woman was nice, but it was all down hill from there. Walked into the building where our room was and it smelled bad. The rail up two flights of stairs was loose and caused me to almost slip when I grabbed it. Stairs felt weak and the door leading to the outside to get to the room was shattered. Once we got into the room, it overwhelmed me of cigarette smoke, that I almost threw up. Went back downstairs to complain about the room, as I booked a non smoking room, the woman said she didn’t realize I booked a non smoking room. Maybe you should ask if you don’t know. She then was about to put us into a new room and realized that it was a king room and we needed two queens. Finally got to the room and it was in need of a big overall. The toilet ran off and on all night, the fire alarm was torn from the ceiling, cracks in many walls, floor was sticky, black stains on towels, and there was a stain on the comforter that looked like blood. Other things as well, but you get the jyst. The only positives was the shower had good water pressure and was hot, but needs a good cleaning and reno. At check out the guy behind the front desk refused to give me a receipt saying he couldn’t because I booked via hotels.com. I’d say more, but I’m out of characters. DO NOT STAY HERE. WORSE HOTEL EVER "

"Let’s start with the 1 hour check in line. There were 2 front desk employees working, with guests lined to exit doors. The staff were very friendly so can’t blame them for being understaffed. That is on management, especially during spring break! Stayed multiple times at Kalahari and they have full staffing front desk plus Kiosks to self check in! Room was not clean. Found hair in bathroom and food on carpet. Stains on wall. When you check in, there is a number to text for any questions or concerns. I texted multiple times during our 4 night stay and nobody responded. Tried calling front desk and nobody answered. They charge you $25 a night to park your own vehicle? I asked before we went if there was enough parking and was reassured they counted how many overnight guests to parking spots reserved for them. You had to drive around every time you went out, for 30 mins to an hour, to get a parking spot. That’s because they admitted nobody was enforcing the day guests were parking in the reserved parking area for overnight guests. And again, they bill $25 per night for self parking?? There were also some very aggressive drivers cutting off people waiting for a spot. The indoor water park is much smaller and outdated, compared to the newer Kalahari. The snow tubing was fun and the pricing was good! No long wait during the weekday and very nice setup. I called multiple times during our stay and after, to speak with a manager and they never returned my calls. "

"Our room was clean and updated. The staff was accommodating and very helpful. "

"There's a complimentary breakfast buffet at Willowbrook which is more a continental option. However, the main hotel serves a breakfast buffet for a price with a wider variety"

"Excelente... Muy acogedor lugar y el personal. Todo muy limpio "

"We have stayed at this hotel various times and it is always a great experience 👍 "

"Was a very nice place. Clean and staff was friendly"