Novi Holiday Rentals

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"Room was very warm, unable to control temperature in the rooms so we were uncomfortable at night. "

"Breakfast is great made to serve omelets are a wonderful idea, however they run out of many things quickly, the cook doesnt wear a hairnet over his dreads, and its a toss up on whether it will be burnt, under cooked or just right. My main complaints with this hotel are a few of the staff members are very short mannered and rude and not very helpful. Also there were children running all through the halls until 4 in the morning. And staff didnt seem to mind as well as families with food and what would appear to all their belongings sitting in the common area, changing dirty diapers on the furniture and tables and being very loud all hours of the night, the pool is small and over filled with people so many we couldn't even use it the pool hsd more than capacity from open until close and got dirty very quickly. And again staff doesnt seem to mind about this safety issue!"

"Convenient location "

"Parking was horrible. Expedia booked us a king bed and we had 3 people. The Westin staff changed it to 2 double beds. Double beds are not comfortable for 2 average adults. I think we are done with the Westin."

"Didnt pay for the breakfast but there were so many things wrong with this hotel, I definitely will not be back. The staff were all very friendly, but also not very good at their jobs it seemed. The condition of the property is run-down. Nothing seemed to really work the way it was supposed to. The tv remote barely worked, weather was warm for our visit so we wanted to turn the AC on in our room but I guess the AC actually only turns the heat on? We kept trying to turn the ac down and the heat just kept blasting from our vents - our room was at a steady 80 degrees the whole stay - it was terrible. The next morning I headed down to the pool/hot tub around 7:05 .. (pool opens at 7) whoever was in charge of "cleaning up" had the door locked and told me to wait.. so i waited - he let me inside but i had to sit at a table & wait for him to finish up whatever he was doing with the hot tub. Once he left and said it was all ready i noticed the hot tub was absolutely filthy. A thick film floated on top of the green water. The pool was green and murky. There was trash here and there and zero towels. The whole stay was just not worth what I paid at all. "

"Very nice hotel "

"The only suggestion I have is better customer service by the breakfast kiosk attendant. He was very blah no Good Morning, etc. "

"This hotel is perfect! Clean, courteous and helpful staff, and close to the airport. Very nice! I will be back and would highly recommend! Thank you!"