Terrace/patio

Reviews of Mount Mary Inn

3 out of 5
Mount Mary Inn
No19, Mount Mary Rd, Nuwara Eliya, CP

Reviews

8.4

Very good

Rating 10 - Excellent. 3 out of 8 reviews" "
Rating 8 - Good. 4 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

MARIO S C

Disliked: Staff & service
I booked this hotel because it said breakfast was included and it seemed a simple but well located property. I was wrong. They did not honor the “breakfast included” promised. The guy who received me upon arrival could not speak even a little English. There is no restaurant near this place, so prepare to walk a lot or pay for transport. When you arrive, by the door opening I was already sneezing due to the mold smell. In the bathroom, the drain for the shower is in The opposite wall and is a whole on the floor, so expect the whole bathroom to be flooded by the end of it. I would not come again and there are LOTS of hotels and inns in this town, so there’s a lot o other to choose from.
Stayed 1 night in Dec 2019
Response from Pasindu on 8 Dec,2019
Dear Valued Guest, Thank you for taking the time to review your stay at Mount Mary Inn. We regret that you have misunderstood the reservation details. Though we have listed in property details that "Free Breakfast" as a facility, it's always the guest's preference to make the reservation either Breakfast Included or Room Only. In your particular reservation, it clearly shows that you have booked the Room Only rate. There was no any information that informs "Breakfast Included", but you insisted upon that we should provide breakfast as "Free Breakfast" is mentioned in the property facilities. Given that we have already offered you a US$14 Discount through Black Friday promotion, we can't afford to serve a free breakfast as well. Understanding the confusion that this may bring for further potential guests, we removed "Free Breakfast" from property facilities. The rest of the review seemed as a revenge filled with false facts because we didn't obliged to offer free breakfast though the option to get breakfast for an extra cost of US $2.4 was still available. Being the person who checked-in you, I know how fluent am I in speaking English, even it's obvious through this response as well. From Mount Mary Inn within 5 minutes walk the city center is reachable which is filled with lot of restaurants. The list goes on like this citing false facts throughout the rest of your review. It's a pity that you couldn't remember that we offered a late check out until 12pm while the official check out time being 10.30.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was well suited for what we needed. They were very friendly and helpful, arranged a tuk tuk for us from the train station at a good rate. It was nice having a roku in our room, though the internet was a bit slow (not the fault of MMI, seems to be an issue throughout Sri Lanka). I would happily recommend a stay here.
Stayed 2 nights in Jul 2019
Response from Pasindu Nanayakkara on 30 Aug,2019
Thank you for taking the time to share your experience at Mount Mary Inn. We are glad to hear that the services on offer had well suited for you. We do not merely care about the Bed & Breakfast but the other aspects as well which will contribute to the overall satisfaction of the guests. That's why we are happy to arrange pick-ups and other tours in order to offer you a memorable experience when staying at Mount Mary Inn. Do come and stay with us again!

8/10 Good

Neil

Liked: Staff & service, room comfort
Basic budget hotel with stunning views
We had a good stay at this hotel. The view is absolutely spectacular and the best thing about the hotel. The staff is very nice and friendly as well and get you whatever you need. The room was comfortable, but not very clean and nice to be in. Luckily every room has a private patio with a table and chairs and some lounge seats outside that looks out on the mountains. Very comfortable to sit here! Breakfast was ok. We got eggs, toast and some fruit. The hotel is a bit pricey for what you get, but it's worth the view! Location is good, very close to everything. Just be prepared to walk up and down a very steep hill;)
Stayed 1 night in Sep 2018
Response from Pasindu on 13 Nov,2018
It seems that you have mistaken our Guest House with another one because some points doesn't match to our property: -We don't have private patios in rooms -We ensure the cleanliness of rooms while being comfortable too -To access Mount Mary Inn you don't have to walk up and down a very steep hill We are really sorry that you have done this mistake and thank you for your understanding.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean budget hotel
We had a good stay at Mount Mary Inn. Staff was extremely kind and made a nice breakfast (eggs, fruit, toast). We had the room attached to the kitchen, which was ok and clean. Not the best view and it was a bit damp, but fine for a couple of nights. You are allowed to use the kitchen and help yourself to tea and coffee. If you're not lucky with the weather, it can be pretty cold in the room. Location is fine, about a 15 minute walk to the main street.
Stayed 1 night in Sep 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing service
Great service. The manager went above and beyond to help me plan both my daytrips (tea factories, Ramboda Falls and Horton Plains) and my ongoing journey from Nuwara Eliya. The hotel had the most comfortable beds I've come across during my 2 weeks in the country. Coffee available in the kitchen at every hour of the day. The front gate is closed at 10pm but they always check every guest is accounted for. Highly recommended!
Stayed 2 nights in Apr 2019
Response from Pasindu Nanayakkara on 26 Apr,2019
Dear Valued Guest, Thank you for taking the time to review your stay at Mount Mary Inn. We, here at Mount Mary Inn provide simple, clean yet cozy accommodation where travelers can relax themselves in a homely atmosphere. We thrive to make you feel at home and going the extra mile we do recommend & provide directions to restaurants, markets, ATM, laundry, interesting places to visit and even organize transportation to ensure that you are having the best possible experience at Mount Mary Inn, which is our ultimate pleasure. Look forward to serve you again.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Pasindu Nanayakkara on 4 Apr,2019
Thank you for your compliment. We enjoyed hosting you and look forward to serve you again in the coming future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propriétaire très sympathique très accueillant et très attentionné. Une guesthousetres jolie simple et très appreciable. Nurawa Élya est une ville pleine de charme avec son empreinte anglaise.
Stayed 1 night in Jan 2019

8/10 Good

りんか, 愛知県名古屋市

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ヌワラエリヤのバスターミナルや商店街から徒歩5分程度と足場が良いわりに静かで落ち着けました。住宅の2階がゲストハウスになっていて、小規模でアットホーム。部屋数が少ないので共用のサンルームやテレビの間、キッチンもほぼ独占できました。そこそこヌワラエリヤらしい眺めもあるので、ここを足場に長期滞在するのも良さそうに思いました。夜は冷えます。暖房は別料金になっていましたので、長袖を着込んでベッドにもぐりこみました。それで十分眠れました。
Stayed 1 night in Jul 2018