Terrace/patio

Reviews of Hilton Garden Inn San Francisco/Oakland Bay Bridge

3 out of 5
Hilton Garden Inn San Francisco/Oakland Bay Bridge
1800 Powell Street, Emeryville, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 637 out of 1123 reviews" "
Rating 8 - Good. 269 out of 1123 reviews" "
Rating 6 - Okay. 103 out of 1123 reviews" "
Rating 4 - Poor. 58 out of 1123 reviews" "
Rating 2 - Terrible. 56 out of 1123 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tiara

Stayed 1 night in Apr 2024

10/10 Excellent

Avril

Liked: Amenities
Convenient access from freeway
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient close to the city staff very nice and very quiet
Stayed 2 nights in May 2024
Response from General Manager on 21 May,2024
Dear Grant,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge to host you during your stay, and for your five-star rating. We're thrilled you loved our convenient location, close to the city while still offering the peace needed for a relaxing stay. The staff will be pleased to hear your compliments, and we hope to welcome you back soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good overall
Stayed 1 night in May 2024
Response from General Manager on 21 May,2024
Dear Juan,Thank you for the kind review. We're glad you enjoyed your stay, and we look forward to hosting you again at Hilton Garden Inn San Francisco/Oakland Bay Bridge.

6/10 Okay

staci

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The inside of the hotel is clean and decor is updated and modern. Staff at check-in was pleasant and I received text messages throughout my stay to check if everything was to my liking. Some staff were more friendly than others at the front desk. The hotel is a little noisy with freeway traffic. I would have liked a restaurant to visit in the day for a quick pastry or coffee in the morning. Overall a nice stay.
Stayed 3 nights in May 2024
Response from General Manager on 21 May,2024
Dear Staci,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our beautiful, spotless accommodations and helpful service, we're sorry your stay wasn't perfect. We are constantly working to improve, so we will be sure to share your comments with our team. We hope to welcome you back again soon.

10/10 Excellent

Cassandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in May 2024
Response from General Manager on 21 May,2024
Dear Cassandra,Thank you! We know how important a wonderful staff and clean accommodations are, so we are delighted you were impressed. We look forward to welcoming you back to Hilton Garden Inn San Francisco/Oakland Bay Bridge for another great visit.

4/10 Poor

Lamar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Leonard Sr.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you’d expect
Stayed 2 nights in May 2024
Response from General Manager on 16 May,2024
Dear Leonard,This is what we love to hear. We are so happy you had everything you needed for a great experience at Hilton Garden Inn San Francisco/Oakland Bay Bridge, and we look forward to hosting you again!

10/10 Excellent

Walter, view park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay! Will come back if in the area.
Stayed 2 nights in May 2024
Response from General Manager on 16 May,2024
Dear Walter,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge and for sharing your lovely five-star review! We are delighted you were impressed with your stay and look forward to welcoming you back again soon.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aaa
Stayed 1 night in May 2024
Response from General Manager on 16 May,2024
Dear Jorge,Thank you very much for the five-star review! It was an honor to have you join us at Hilton Garden Inn San Francisco/Oakland Bay Bridge, and we look forward to your next visit.

4/10 Poor

Joey, Roseville

Travelled with family
Disliked: Cleanliness, staff & service
shower did not have shampoo and room was not serviced during 3 night stay.
Stayed 3 nights in May 2024
Response from General Manager on 15 May,2024
Dear Joey,We're sorry to hear that you didn't have a good time with us overall and that our housekeeping policies failed to impress you. Please know that housekeeping service is available upon request, and guests can always pick up toiletries at our front desk. Despite this, we hope that everything else about your stay impressed you and that you'll consider joining us again in the future.

8/10 Good

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and easy parking. Close access to Hwy.
Stayed 2 nights in May 2024
Response from General Manager on 15 May,2024
Dear Brandon,Thank you so much for taking the time to share your thoughts on your recent visit. It's wonderful to know our fantastic location suited your needs well, and we appreciate you mentioning our convenient parking situation. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Would go back
Stayed 1 night in May 2024
Response from General Manager on 21 May,2024
Thank you for your review and for giving us a perfect rating. It was such a pleasure having you here, and we are delighted you thoroughly enjoyed your experience. Take care, and we hope you return soon!

10/10 Excellent

ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ashley was very cordial helpful a pleasure speak with.
Stayed 2 nights in May 2024
Response from General Manager on 13 May,2024
Dear Ed, Ashley is an excellent representation of the wonderful, attentive service our team delivers every day, and she will be delighted to hear your compliments. We look forward to welcoming you back to Hilton Garden Inn San Francisco/Oakland Bay Bridge soon.

6/10 Okay

Gregory

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms very small and lots of noise from the freeway. The staff was attentive and polite and the rooms were clean.
Stayed 1 night in May 2024
Response from General Manager on 9 May,2024
Dear Gregory,Thank you for taking the time to share your experience with us. While we're happy to hear that our team provided courteous service, we're very sorry to learn that you were not entirely comfortable throughout your stay. We understand the need for a restful night's sleep, so we apologize that any noise impacted you. Please don't hesitate to reach out to our front desk for assistance, we're always available to address any issues. Despite this, we're glad you appreciated our immaculate accommodations and it is our hope you will consider joining us again for a better stay.

10/10 Excellent

Dalbir, Yorba linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Alejandro

Business traveller, Travelled with partner
Not friendly
Stayed 3 nights in Feb 2024
Response from General Manager on 6 May,2024
Dear Alejandro,Thank you for sharing your feedback. We're concerned that you found your recent stay with us to be less than stellar. Rest assured, we're committed to improving, so feel free to reach out at any time to let us know how we can make your next stay a truly exceptional one. We look forward to hearing from you soon!

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite and very friendly
Stayed 3 nights in Feb 2024
Response from General Manager on 6 May,2024
Dear Andrea,Thank you for your review! It was a pleasure having you join us during your time in San Francisco. We're thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning our peaceful atmosphere. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again at Hilton Garden Inn San Francisco/Oakland Bay Bridge!

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

TAO, Mountain View

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, front desk staff.
Stayed 1 night in Apr 2024
Response from General Manager on 1 May,2024
Dear Michelle,From our team at Hilton Garden Inn San Francisco/Oakland Bay Bridge, we thank you for your review. Our friendly staff works hard to ensure all our guests feel welcome and will be thrilled you appreciated their kind assistance. It was truly a pleasure having you here. If your travels bring you back to the area, please come see us again.

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on 1 May,2024
Dear Kylie,Thank you for staying with us and for your review. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge.

10/10 Excellent

TAO, Mountain View

Liked: Cleanliness, property conditions & facilities
All excellent!
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr,2024
Dear TAO,Thank you for staying with us and for your feedback. We're glad you had a five-star experience, and we hope to welcome you back soon for another great stay.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr,2024
Dear Margaret,Thank you very much for the five-star review! It was an honor to have you join us at Hilton Garden Inn San Francisco/Oakland Bay Bridge, and we look forward to your next visit.

10/10 Excellent

Eva

Stayed 4 nights in Apr 2024

8/10 Good

Min, Santa Clarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

KT

Stayed 3 nights in Apr 2024

10/10 Excellent

Miguel

Liked: Cleanliness, amenities
All good
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr,2024
Dear Miguel,Thank you for staying with us and for leaving your feedback! We're glad you had a five-star experience. It would be our pleasure to welcome you back soon for another great stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge.

8/10 Good

su

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Gunwoo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Charmaine

Stayed 1 night in Apr 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Cute place to stay
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Apr,2024
Dear Andrea,Thank you for taking the time to leave a review. We here at Hilton Garden Inn San Francisco/Oakland Bay Bridge are pleased that you were able to enjoy our amenities and comfortable accommodations. We would love to see you again on a future stay.

8/10 Good

Jerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient to San Francisco and a traveler can avoid the challenge of city traffic. The property is isolated somewhat and the staff was pleasant and helpful.
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr,2024
Dear Jerry,From our prime location to our friendly team members, we are so happy to know that you enjoyed everything about your time with us overall! Thank you so much for the high rating and we hope to see you again soon.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Property conditions & facilities
Best hotel. You can walk by the sea.
Stayed 4 nights in Mar 2024
Response from General Manager on 7 Apr,2024
Dear Michael,Thank you so much for the five stars. We're so pleased to hear you enjoyed our beautiful ocean-view property and were able to take advantage of our strategic location, just minutes from downtown San Fransisco. We hope you will stay with us again soon.

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr,2024
Dear Dwayne,Thank you for staying with us during your time in San Francisco and for leaving a review! We're delighted you had an enjoyable experience, and we hope you return to Hilton Garden Inn San Francisco/Oakland Bay Bridge soon.

6/10 Okay

Corina

Stayed 1 night in Mar 2024

8/10 Good

BURCU

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place, needs improvement in hotel coffee, food, dining options
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr,2024
Dear Burcu,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge and for sharing your kind review. We are glad you enjoyed your stay and appreciate your feedback. Your positive and constructive comments will be reviewed as we continue improving the amenities for our great guests. It would be an honor to welcome you back again someday.

10/10 Excellent

Marci, Highland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing gentleman help us at check-in. He was helpful and Informative and so very kind.
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar,2024
Dear Marci,Thank you so much for choosing to stay with us at Hilton Garden Inn San Francisco/Oakland Bay Bridge. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our friendly team was able to uphold this standard. It was an absolute pleasure to host you, and we hope to welcome you back in the future.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

SHAWKI, Canton

Business traveller
Liked: Cleanliness, amenities
Good place
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar,2024
Dear Shawki,Thank you for your review and for staying with us during your time in San Francisco! We're delighted you had an enjoyable experience, and we hope you return soon.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing
Response from General Manager on 27 Mar,2024
Dear Jennifer,We sincerely appreciate your positive feedback and are thrilled you had an amazing experience. Our team can't wait to welcome you back to Hilton Garden Inn San Francisco/Oakland Bay Bridge for another wonderful stay!

10/10 Excellent

Donna, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed one night here during a staycation. I really enjoyed and was blown away by how the room had the bed facing the window with the bay view. I could sit and work while watching the view. Normally the window view would be parallel to the bed. The room also came with a microwave which I appreciated after bringing back food to warm up for breakfast. Lobby also had free coffee and a breakfast buffet that you can purchase. I was able to see far away view of SF. In the morning I went for a quiet and peaceful walk along the waterfront and noticed there's a Emeryville shuttle that takes you around. Lobby had a small shop for snacks and the staff was nice. Overall, I enjoyed my stay and would definitely stay at another Hilton again.
Stayed 1 night in Mar 2024
Response from ashley on 25 Mar,2024
Ms. Donna We are you honor to hear that you enjoyed you stay with us please make sure when you are in the area to come back and stay with us again.

10/10 Excellent

Debbie

There were homeless people as we pulled into the parking lot.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar,2024
Dear Debbie,Thank you for taking a moment to leave us a review. Based on your 5-star rating, we understand that you enjoyed your stay. We appreciate you choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge to host your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Hana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! The woman who checked us in was so friendly and made it easy for us to check in. The rooms are very clean and comfortable. We loved the availability for snacks and the variety. The restaurant and staff in there were great! My husband and I already referred others, and we will soon be back.
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar,2024
Dear Hana,Providing our guests with a comfortable and enjoyable stay is what we strive for at Hilton Garden Inn San Francisco/Oakland Bay Bridge. Our team takes pride in their service to our guests and we are delighted to hear that the staff, rooms, and food accommodations were a hit. We appreciate your kind review and are thankful for future referrals. We can't wait to see you again.