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Reviews of AC Hotel by Marriott Oakland Downtown

3.5 out of 5
AC Hotel by Marriott Oakland Downtown
1431 JEFFERSON STREET, BUILDING B, Oakland, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 80 out of 122 reviews" "
Rating 8 - Good. 24 out of 122 reviews" "
Rating 6 - Okay. 10 out of 122 reviews" "
Rating 4 - Poor. 5 out of 122 reviews" "
Rating 2 - Terrible. 3 out of 122 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

ebrahim, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and chick in all aspects from entrance to hallways and rooms' furniture, like a brand new property. Also the valet parking is excellent, however the $60/night parking is high.
Stayed 5 nights in May 2024

6/10 Okay

Safia

Liked: Cleanliness
No room service My toilet tank was not fixed it was leaking the whole time I was there for 4 days short staffed especially in the front
Stayed 4 nights in May 2024

4/10 Poor

Jessica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Over a four night stay our room was never cleaned, bedding not changed and we had to continually ask for new towels.
Stayed 4 nights in May 2024

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Haoxin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Elle on 12 May,2024
Good afternoon, On behalf of the entire hotel team, I want to thank you for sharing your positive experience with us. Have a great day ahead!

10/10 Excellent

rashawn scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and very centralized location
Stayed 2 nights in May 2024
Response from Elle on 12 May,2024
Good afternoon, On behalf of the entire hotel team, I want to thank you for sharing your positive experience with us. Have a great day ahead!

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Newly remodeled and very clean. Surounding area is a bit unsafe at night but what do you expect for oakland.
Stayed 1 night in Apr 2024
Response from Elle on 12 May,2024
Good afternoon, On behalf of the entire hotel team, I want to thank you for sharing your positive experience with us. Have a great day ahead!

8/10 Good

Alicia M

Stayed 3 nights in Apr 2024
Response from Elle on 12 May,2024
Good afternoon, On behalf of the entire hotel team, I want to thank you for sharing your positive experience with us. Have a great day ahead!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Elle on 12 May,2024
Good afternoon, On behalf of the entire hotel team, I want to thank you for sharing your positive experience with us. Have a great day ahead!

10/10 Excellent

Catalina

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk on 8 Apr,2024
Dear Catalina,Thank you for the perfect rating score about your experience at our hotel.

8/10 Good

Amanpreet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Cannot say much stayed night just slept due to ling confrence
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar,2024
Dear Amanpreet,Thank you for the wonderful rating of your recent stay at our hotel. We truly appreciate your feedback.

2/10 Terrible

Phoebie

Stayed 1 night in Mar 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 21 Mar,2024
Dear LindaThank you for your lovely rating of our property. We truly appreciate your feedback and hope to see you again soon.

4/10 Poor

Eyob

Liked: Cleanliness
Disliked: Staff & service
Overall the hotel is clean and new. Rooms have poor circulation and airflow. Many homeless people around the area
Stayed 3 nights in Mar 2024

10/10 Excellent

Haunani

Stayed 1 night in Mar 2024
Response from Front Desk on 21 Mar,2024
Dear Haunani,Thank you for your lovely rating of our property. We truly appreciate your feedback and hope to see you again soon.

10/10 Excellent

CARLA, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, staff and the cleaness of the property. Friendly staff. I just love the hotel.
Stayed 1 night in Feb 2024
Response from Front Desk on 4 Mar,2024
Hello Carla,Thank you for staying with us. We really appreciate your perfect rating score about your stay at out hotel! Thank you for acknowledging our staff members, and upkeep of our property, we are ecstatic that you enjoyed our customer service. We hope to see you again soon.

6/10 Okay

William, Chino

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything is clean except the blankets
Stayed 2 nights in Feb 2024
Response from Tonio on 8 Mar,2024
We apologize for that. We will try to do better moving forward.

10/10 Excellent

Joon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 4 Mar,2024
Hello Joon,Thank you for staying with us. We really appreciate your perfect rating score about your stay at out hotel! We hope to see you again soon.

10/10 Excellent

Manuela 'Nena', OTHER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Feb 2024
Response from Front Desk on 13 Feb,2024
Hello Manuela, Thanks for staying with us. We appreciate the perfect rating.

10/10 Excellent

Eula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great. Clean. Would like more protein on breakfast menu but other than that, I have no complaints.
Stayed 2 nights in Feb 2024
Response from Front Desk on 12 Feb,2024
Dear Eula, on behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property. No airport shuttle.
I chose this hotel because it filtered under the airport shuttle availability option. However, there was not.
Stayed 1 night in Jan 2024
Response from Front Desk. on 10 Feb,2024
Dear Anonymous,Thank you for staying with us and leaving such a good rating, We apologize for the misinformation about the airport shuttle. Hope to see you again soon

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 3 Feb,2024
Hello,Thanks for staying with us. We appreciate your feedback

8/10 Good

Rachel

Stayed 1 night in Jan 2024
Response from Front Desk on 21 Mar,2024
Dear Rachel,Thank you for your lovely rating of our property. We truly appreciate your feedback and hope to see you again soon.

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were amazing. Could see all of SF and both bridges.
Stayed 2 nights in Jan 2024
Response from Front Desk on 30 Jan,2024
Dear Esther,Thanks for staying with us. We appreciate your feedback and the wonderful rating..

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Front Desk on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 27 Jan,2024
Thank you for positive rating. Hoping to see you again.

10/10 Excellent

Gail, Glendale

Stayed 1 night in Jan 2024
Response from Front Desk on 21 Jan,2024
Hello Gail,Thanks for staying with us. We appreciate the perfect rating.

10/10 Excellent

DELILAH, FRESNO

Liked: Cleanliness, staff & service, property conditions & facilities
It was very pleasant and great view of the bay area bridge. I will come back again.
Stayed 2 nights in Jan 2024
Response from Front Desk on 14 Jan,2024
Hello Delilah, Thank you for the wonderful rating. We truly appreciate the feedback. We hope to see you again soon at our lovely property.

8/10 Good

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 14 Jan,2024
Hello Gillian, Thank you for the wonderful rating. We truly appreciate the feedback. We hope to see you again soon at our lovely property

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk on 17 Jan,2024
Thank you for the wonderful rating about our property. We truly appreciate your feedback and hope to see you again!

10/10 Excellent

Tabatha

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Front Desk on 8 Jan,2024
Hello Tabatha,Thank you for taking time out of your day to leave us a wonderful rating. We appreciate your feedback.

6/10 Okay

Brad

Liked: Cleanliness, property conditions & facilities
.
Stayed 6 nights in Dec 2023

10/10 Excellent

KIMM RACHEL

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful front desk staff.
Stayed 3 nights in Dec 2023
Response from Front desk on 18 Dec,2023
Dear KimOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Front desk

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the downtown area
This is the 2nd time I’ve stayed here. It’s a lively small hotel. My only issue is the valet fees. If you don’t valet your car it is guaranteed to get broken into. I think the fees were about $80 day (with in and out privileges). That’s a lot to add on everyday. Other than that, it’s a great hotel
Stayed 1 night in Dec 2023
Response from Front Desk on 18 Dec,2023
Dear BethOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tasmine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Nov 2023
Response from Front Desk on 18 Dec,2023
Dear Tasmine,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to receive perfect rating scores, particularly when it comes from those who matter the most – you! Your rating has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Karen

Would definitely stay here again.
Very nice experience. We would stay here again when visiting Oakland. Every member of staff went above and beyond. Room was modern, clean. Great shower. Bed was OK. The staff went to pains to tell us about the $50+tax valet fee and the $20 breakfast so there were no surprises. Breakfast offered 4 full set meals or the buffet. Liked the location - only 2 blocks from Broadway.
Stayed 1 night in Dec 2023
Response from Monic Cisneros on 5 Dec,2023
Hello Ms. Karen, We appreciate your feedback and are delighted to know you enjoyed our stay with us. we look forward to seeing you on your next stay.

8/10 Good

Jaquante

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
I loved the room and bath room. The room was clean and bathroom. Just did not like that breakfast wasn’t included.
Stayed 2 nights in Dec 2023
Response from Monic cisneros on 5 Dec,2023
Dear Ms. JaquanteWe appreciate your feedback and are delighted to know you enjoyed our rooms. we look forward to seeing you again.

10/10 Excellent

Kesha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Had a great time , came for a concert . Only had trouble with valet. Left the car on overnight causing our battery to die , but the manager was nice enough not to charge us for valet parking for our trip.
Stayed 2 nights in Nov 2023
Response from Monic Cisneros on 5 Dec,2023
Hello Ms. KeshaWe appreciate your feedback and are delighted to know you enjoyed our stay. we are glad to know your issue was handled adequately. we hope to see you again.

10/10 Excellent

Baily

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workers were nice and the room was very clean.
Stayed 1 night in Dec 2023
Response from Monic Cisneros on 5 Dec,2023
Hello We appreciate your feedback and are delighted to know you enjoyed our stay with us. we look forward to seeing you again.

4/10 Poor

Lynn

Stayed 1 night in Nov 2023

10/10 Excellent

Alice

Stayed 1 night in Nov 2023
Response from Front Desk on 18 Dec,2023
Dear AliceOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kelvin

Travelled with family and small children
Liked: Amenities
Nice
Stayed 1 night in Oct 2023
Response from Front Desk on 18 Nov,2023
Thank you for the wonderful rating.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay close to the Fox theater. Expensive valet parking, so maybe research other parking options
Stayed 1 night in Oct 2023
Response from Britt on 29 Oct,2023
Good evening, Christine!Thank you for visiting with us! We are so happy you enjoyed your visit! We look forward to welcoming you back soon. Best Regards, AC Hotel/ Residence Inn by Marriott Downtown Oakland

4/10 Poor

Adama

Liked: Cleanliness
Surprise Surprise - here's an unlisted fee
We booked through a third party, so some information was not openly available. For instance, the hotel has no parking, well they have mandatory Valet parking at 60 fee, and that parking doesn't;t have electric charging available. the room feels like a SRO or an efficiency, very basic and small.
Stayed 1 night in Oct 2023
Response from Britt on 29 Oct,2023
Good evening, Adama!Thank you for visiting AC Hotel/Residence Inn by Marriott-Downtown Oakland. Your valued feedback is appreciated and we look forward to hosting you again in the future. Best Regards,AC Hotel/ Residence Inn by Marriott Downtown Oakland

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Monic Cisneros on 5 Dec,2023
Hello Ms. Lisa, Thank you for staying with us, if we can please get more information on your stay. we would definitely love some feedback for future reference and training purposes .

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will book this hotel again!
Friendly staff, great service, nice hotel. I had a great experience. When I return to Oakland I would book this hotel again.
Stayed 2 nights in Oct 2023
Response from Britt on 24 Oct,2023
Greetings!Thank you for visiting with us! We are so happy that you enjoyed your stay.We look forward to welcoming you back soon. Best Regards, AC Hotel/ Residence Inn by Marriott Downtown Oakland

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Britt on 24 Oct,2023
Greetings!Thank you for visiting with us! We are so happy that you enjoyed your stay.We look forward to welcoming you back soon. Best Regards, AC Hotel/ Residence Inn by Marriott Downtown Oakland

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Just a couple of blocks from the other Marriott, but not quite the same neighborhood....
Stayed 1 night in Oct 2023
Response from Britt on 24 Oct,2023
Greetings, David!Thank you for visiting with us! We are so happy that you enjoyed your stay.We look forward to welcoming you back soon. Best Regards, AC Hotel/ Residence Inn by Marriott Downtown Oakland

10/10 Excellent

Citlally

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Britt on 17 Oct,2023
Greetings, Citlally!Thank you so much for providing feedback about your recent stay with AC Hotel by Marriott-Downtown Oakland. We are so happy that you enjoyed your visit! We hope to host you again soon. Best Regards,AC Hotel by Marriott- Downtown Oakland

10/10 Excellent

Yu Jin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking space
Stayed 3 nights in Oct 2023
Response from Britt on 17 Oct,2023
Greetings, Yu!Thank you so much for providing feedback about your recent stay with AC Hotel by Marriott-Downtown Oakland. We are so happy that you enjoyed your visit! We hope to host you again soon. Best Regards,AC Hotel by Marriott- Downtown Oakland